Evergreen Health Care Center in Stafford, Connecticut, receives mixed reviews, with praise for compassionate staff and therapy services but concerns over staffing shortages, food quality, resident safety, and a clinical environment that may detract from a home-like atmosphere.
Care One At Redstone
3.1 from 129 reviews
#2 Best reviewed of nursing homes in Hampden
CareOne at Redstone has a strong physical therapy department and clean facilities but faces significant challenges in patient care responsiveness and communication, which may impact overall resident satisfaction.
Julian J Levitt Family Nursing Home
4.0 from 9 reviews
#3 Best reviewed of nursing homes in Hampden
While both Jewish nursing facilities in Western Massachusetts offer compassionate patient care, they face significant challenges with administrative communication and staffing shortages that potential residents' families should consider.
Wingate At East Longmeadow
3.3 from 35 reviews
#4 Best reviewed of nursing homes in Hampden
Wingate At East Longmeadow, while offering various amenities and care services, may lack sufficient privacy due to shared living spaces and limited personalized attention depending on staffing levels.
Life Care Center Of Wilbraham
4.8 from 109 reviews
#5 Best reviewed of nursing homes in Hampden
A family?s experience in a skilled nursing facility revealed severe communication breakdowns, inadequate end-of-life care support, insufficient dietary accommodations, and a lack of responsiveness from medical staff, highlighting significant shortcomings for those seeking reliable patient-centered care.
Friendly Staff
Vero Health & Rehab Of Wilbraham
2.0 from 9 reviews
#6 Best reviewed of nursing homes in Hampden
Wingate at Wilbraham has received numerous negative reviews, highlighting issues such as unkind staff, inadequate care, neglectful behavior, delayed medical attention, and poor communication, suggesting potential residents should proceed with caution.
Agawam Healthcare
3.8 from 95 reviews
#7 Best reviewed of nursing homes in Hampden
$2,895 to $3,795 per month
Agawam Healthcare offers 24-hour supervision and assistance with daily living activities, but may lack extensive medical care options typically associated with skilled nursing facilities.
Great Staff
Chapin Center
2.3 from 3 reviews
#8 Best reviewed of nursing homes in Hampden
When selecting a skilled nursing facility, consider the mixed reviews highlighting serious concerns about medical care and staff behavior alongside some positive experiences with rehabilitation staff, emphasizing the importance of thorough research and personal visits.
Beautiful Facility
East Longmeadow Skilled Nursing Center
2.8 from 47 reviews
#9 Best reviewed of nursing homes in Hampden
East Longmeadow Skilled Nursing Center features dedicated staff and a clean environment but faces challenges with communication, staffing shortages, and inconsistent dining services that prospective residents should consider.
Parkway Pavilion Health And Rehabilitation Center
4.1 from 71 reviews
#10 Best reviewed of nursing homes in Hampden
Parkway Pavilion Health And Rehabilitation Center in Enfield, CT, may lack certain advanced medical facilities and specialized care options that some skilled nursing facility residents might require.
Excellent Care
Riverside Health & Rehabilitat
4.6 from 116 reviews
#11 Best reviewed of nursing homes in Hampden
Riverside Health and Rehabilitation Center faces significant criticism for inadequate staff responsiveness, inconsistent care quality, and poor dietary provisions, indicating potential concerns for families considering skilled nursing facilities.
Compassionate Staff
Hebrew Center For Health And Rehabilitation
4.7 from 113 reviews
#12 Best reviewed of nursing homes in Hampden
Hebrew Home is highly praised for its warm, compassionate staff and engaging activities, providing exceptional care and support for seniors in a safe and nurturing environment.
Suffield House
4.1 from 48 reviews
#13 Best reviewed of nursing homes in Hampden
$1,890 to $2,500 per month
The Suffield House is praised for its exceptional therapy and compassionate nursing care, although some families report concerns about communication and staffing levels affecting resident interactions.
Wingate At West Springfield
3.0 from 1 review
#14 Best reviewed of nursing homes in Hampden
Wingate offers familiar, personalized care with knowledgeable staff and effective rehabilitation programs but requires improvement in dietary options and weekend staffing levels for optimal resident support.
Cleanliness
Vernon Manor Health Care Center
4.6 from 117 reviews
#15 Best reviewed of nursing homes in Hampden
Vernon Manor is a generally well-maintained skilled nursing facility with dedicated staff providing compassionate care, but it faces challenges related to inconsistent staffing, communication issues, and poor meal quality that potential residents should consider.
Care One At Holyoke
2.1 from 21 reviews
#16 Best reviewed of nursing homes in Hampden
Care One At Holyoke is an assisted living community in Holyoke, MA that offers a wide range of amenities and services to support residents' physical, emotional, and social well-being.
Great Staff
Woodlake At Tolland Rehabilitation & Nursing Cente
3.1 from 23 reviews
#17 Best reviewed of nursing homes in Hampden
Woodlake is an exemplary skilled nursing facility known for its dedicated and compassionate staff, exceptional care, cleanliness, and engaging activities that promote residents' physical and emotional well-being.
Vero Health & Rehab Of South Hadley
3.8 from 26 reviews
#18 Best reviewed of nursing homes in Hampden
Families report a wide range of experiences in skilled nursing facilities, highlighting the importance of cleanliness, attentive staff, effective communication, and proper dietary provisions for patient well-being and recovery.
Friendly Staff
Ruth's House
4.3 from 54 reviews
#19 Best reviewed of nursing homes in Hampden
$3,571 to $5,750 per month
Ruth's House is praised for its welcoming environment and attentive staff, offering engaging activities for residents, although some families have raised concerns about meal preferences and communication regarding healthcare updates.
Fresh River Healthcare
2.3 from 15 reviews
#20 Best reviewed of nursing homes in Hampden
Fresh River Healthcare stands out for its compassionate, knowledgeable staff who understand the complexities of Huntington's disease and dementia, offering personalized care and engaging activities, contrasting with a less reassuring experience at Kettlebrook.
Crestfield Rehabilitation Center & Fenwood Manor
2.9 from 26 reviews
#21 Best reviewed of nursing homes in Hampden
Crestfield Rehabilitation Center & Fenwood Manor, while offering a range of amenities and activities, may lack more intensive medical care options typically found in skilled nursing facilities.
Southbridge Rehabilitation & Health Care Center
3.7 from 67 reviews
#22 Best reviewed of nursing homes in Hampden
Radius Healthcare is an exemplary skilled nursing facility offering comprehensive care, high-quality meals, robust security measures, and support through the PACE program, providing families peace of mind during challenging times.
Glenmeadow
3.9 from 20 reviews
#23 Best reviewed of nursing homes in Hampden
Glenmeadow is a well-regarded senior living community that offers upscale amenities, supportive staff, and engaging activities, making it a promising choice for those seeking high-quality skilled nursing care.
Chicopee Gardens For Nursing Rehabilitation
4.0 from 70 reviews
#24 Best reviewed of nursing homes in Hampden
Chicopee Gardens For Nursing Rehabilitation offers an array of amenities and care services, but lacks mention of specific negative aspects or potential drawbacks regarding its nursing and rehabilitation facilities.
Great Food
Mont Marie Rehabilitation & Healthcare Center
4.6 from 130 reviews
#25 Best reviewed of nursing homes in Hampden
Mont Marie is praised for its dedicated nursing staff and clean environment but has notable gaps in administrative communication and inconsistent food quality that potential residents should consider.
Mount Saint Vincent Care Center
2.0 from 2 reviews
#26 Best reviewed of nursing homes in Hampden
St. Vincent?s Nursing Home exhibits troubling issues with accountability, poor communication regarding residents' medical care, and uncooperative staff in accessing essential medical records, which may hinder family involvement and oversight.
Willimansett Nursing Ctr
3.9 from 64 reviews
#27 Best reviewed of nursing homes in Hampden
Willimansett Nursing Center is highly regarded for its compassionate, attentive care, pleasant atmosphere, and strong reputation among families seeking skilled nursing services.
Touchpoints At Bloomfield
2.9 from 44 reviews
#28 Best reviewed of nursing homes in Hampden
Touchpoints At Bloomfield may lack certain medical facilities and specialized nursing care, which could be a concern for individuals needing intensive support beyond basic daily living assistance.
Quaboag Rehabilitation & Skilled Care Facility
3.4 from 18 reviews
#29 Best reviewed of nursing homes in Hampden
Quaboag Rehabilitation & Skilled Care Facility in West Brookfield, MA, may lack privacy and may not cater to residents seeking more independence or a wide variety of specialized health services.
Holyoke Healthcare Center
3.0 from 26 reviews
#30 Best reviewed of nursing homes in Hampden
The Holyoke Healthcare Center, despite its amenities and care services, may lack specific skilled nursing facilities and advanced medical support that some seniors might require.
Bloomfield Health Care Center
4.3 from 96 reviews
#31 Best reviewed of nursing homes in Hampden
$10,000 per month
Bloomfield Health Care Center offers a wide range of amenities and care services but may lack sufficient privacy and independence for residents due to the constant supervision and assistance provided.
Palmer Healthcare Center
2.0 from 8 reviews
#32 Best reviewed of nursing homes in Hampden
Palmer Healthcare Center provides a range of care services and amenities but lacks specialized skilled nursing services, which may be necessary for residents with higher medical needs.
Mansfield Center For Nursing And Rehabilitation
4.6 from 100 reviews
#33 Best reviewed of nursing homes in Hampden
Mansfield Center for Nursing is a well-managed skilled nursing facility praised for its long-tenured staff, excellent communication with families, beautiful environment, engaging activities, thoughtful culinary options, and competitive value in care services.
Caring Staff
Windsor Health And Rehabilitation Center
3.3 from 52 reviews
#34 Best reviewed of nursing homes in Hampden
Kindred Windsor, a rehabilitation center, has mixed reviews highlighting exceptional staff care and effective rehabilitation services but raising serious concerns about patient safety, inadequate facility conditions like heating, unhelpful staff behavior, and issues with record-keeping.
Westfield Gardens Nursing And Rehab
4.0 from 56 reviews
#35 Best reviewed of nursing homes in Hampden
Westfield Gardens, while having pleasant amenities, faces significant shortcomings in patient care, including inadequate dietary management for medical needs, inconsistent medication administration, and cleanliness issues, necessitating careful consideration before choosing it as a Skilled Nursing Facility.
Loomis Lakeside At Reeds Landing
3.8 from 17 reviews
#36 Best reviewed of nursing homes in Hampden
Loomis Lakeside At Reeds Landing in Springfield, MA offers skilled nursing care with amenities like private accommodations and 24-hour assistance, but it may lack some independent living activities and could feel restrictive for those seeking more autonomy.
Touchpoints At Manchester
2.7 from 42 reviews
#37 Best reviewed of nursing homes in Hampden
Touchpoints At Manchester offers basic amenities and care services but may lack advanced medical facilities and specialized care for more complex health needs.
Center For Extended Care At Amherst
2.3 from 32 reviews
#38 Best reviewed of nursing homes in Hampden
$1,819 to $2,388 per month
The Center for Extended Care at Amherst offers skilled nursing care services, but may present challenges such as limited privacy in shared accommodations and reliance on scheduled activities.
Care One At Northampton
3.0 from 80 reviews
#39 Best reviewed of nursing homes in Hampden
Care One at Northampton may not be ideal for those seeking skilled nursing care, as the focus is primarily on amenities and basic daily living assistance rather than specialized medical support or intensive nursing services.
Memory Support of Heritage Hall
4.4 from 60 reviews
#40 Best reviewed of nursing homes in Hampden
Heritage Hall in Agawam, MA offers skilled nursing care with comprehensive amenities and services but may not be suitable for individuals seeking a more vibrant community, as it focuses primarily on specialized memory support and has limited recreational engagement.
Governors Center
2.4 from 14 reviews
#41 Best reviewed of nursing homes in Hampden
$3,300 per month
A recent experience at a skilled nursing facility revealed alarming shortcomings in staff responsiveness and resource management, raising concerns about the adequacy of care and the ability to properly address residents' comfort and medical needs.
Great Food
Hoffman Summerwood Community
4.8 from 18 reviews
#42 Best reviewed of nursing homes in Hampden
$4,500 to $5,800 per month
Hoffman SummerWood Community offers a warm and welcoming senior living environment with attentive staff, engaging activities, delightful kosher dining, and life-alert pendants for added safety, making it a well-regarded option for those seeking skilled nursing care.
Heritage Hall North
4.1 from 63 reviews
#43 Best reviewed of nursing homes in Hampden
$8,130 to $8,970 per month
Heritage Hall North in Agawam, MA may lack specialized skilled nursing services and extensive medical support options, which could limit care for residents with higher medical needs.
Great Staff
Heritage Hall West
3.8 from 96 reviews
#44 Best reviewed of nursing homes in Hampden
$4,695 to $5,495 per month
Heritage Hall West in Agawam, MA, has received mixed reviews for its skilled nursing care, with some praising attentive staff and cleanliness while others reported issues with communication and misplaced belongings.
Meadowbrook Of Granby
3.7 from 26 reviews
#45 Best reviewed of nursing homes in Hampden
When selecting a Skilled Nursing Facility, it's crucial to consider both staff friendliness and the quality of medical care, as positive interactions alone are insufficient if nursing oversight is lacking.
Excellent Service
Heritage Hall South
3.9 from 45 reviews
#46 Best reviewed of nursing homes in Hampden
$8,130 to $8,970 per month
When choosing a Skilled Nursing Facility, prioritize attentive staff and personalized care, as evidenced by positive resident experiences, while being wary of facilities with reported lapses in care and neglect.
Cleanliness
Glastonbury Health Care Center
3.7 from 104 reviews
#47 Best reviewed of nursing homes in Hampden
Glastonbury Health Center has received mixed reviews, highlighting caring staff but significant concerns about inadequate communication, rehabilitation quality, staff competency, cleanliness, and overall care that potential patients should consider before choosing the facility.
Hospice Care
Touchpoints At Chestnut
2.7 from 36 reviews
#48 Best reviewed of nursing homes in Hampden
Touch Points of Chestnut is highly praised for its compassionate care, clean and cozy environment, attentive staff support for families, and commitment to maintaining dignity and quality of life during challenging times.
Mary's Meadow At Providence Place
4.0 from 12 reviews
#49 Best reviewed of nursing homes in Hampden
$5,910 to $7,392 per month
Mary's Meadow offers a supportive environment with 24-hour supervision and personalized assistance, but may lack more intensive medical care that some residents might require.
Convenient Location
Fox Hill Center
4.6 from 105 reviews
#50 Best reviewed of nursing homes in Hampden
Opinions on a nursing facility in Vernon vary widely, with some reviewers citing unsatisfactory staff behavior and medical concerns, while others praise the caring staff, well-maintained environment, and range of activities.
Saint Joseph's Residence
5.0 from 2 reviews
#51 Best reviewed of nursing homes in Hampden
Saint Joseph's Residence in Enfield, CT, while offering comprehensive skilled nursing services and personalized care, may lack certain high-level medical facilities and resources that some individuals might require.
Redstone Rehabilitation & Nursing Center
3.4 from 101 reviews
#52 Best reviewed of nursing homes in Hampden
Careone at Redstone has been criticized for neglect and substandard care, including inadequate rehabilitation services, untreated medical issues, and a one-star Medicare rating due to evidence of abuse.
Professional Staff
Addison Place at Glastonbury
4.5 from 78 reviews
#53 Best reviewed of nursing homes in Hampden
$3,506 to $5,280 per month
Addison Place at Glastonbury features an inviting atmosphere and transparent all-inclusive pricing with commendable staff interactions, but concerns about staffing levels and inconsistent quality of care highlight the need for careful consideration when seeking skilled nursing options.
Community Atmosphere
Day Brook Village Senior Living
3.2 from 43 reviews
#54 Best reviewed of nursing homes in Hampden
Day Brook Village Senior Living presents a visually appealing environment with engaging activities and supportive community interactions, but it faces serious concerns regarding care quality, unsafe medication practices, poor communication, and inadequate staffing that potential residents should carefully consider.
Bickford Health Care Center
3.0 from 4 reviews
#55 Best reviewed of nursing homes in Hampden
Bickford Health Care Center in Windsor Locks, CT may lack extensive skilled nursing services and specialized medical care that some residents might require.
Lots Of Activities
Loomis Village
5.0 from 10 reviews
#56 Best reviewed of nursing homes in Hampden
Loomis Village offers high-quality skilled nursing services in a welcoming environment with excellent facilities, engaging activities, and attentive staff, ensuring residents' well-being and social engagement.
Renaissance Manor on Cabot
4.2 from 53 reviews
#57 Best reviewed of nursing homes in Hampden
Renaissance Manor on Cabot in Holyoke, MA, may have limited options for skilled nursing care compared to facilities specifically designed for that level of medical support.
Great Staff
Brookdale West Hartford
4.2 from 59 reviews
#58 Best reviewed of nursing homes in Hampden
$3,855 to $6,670 per month
Brookdale West Hartford is praised for its friendly staff and engaging community atmosphere but faces concerns regarding care consistency, communication, and dining options that potential residents should consider.
Windsor Woods Nursing & Rehab
3.9 from 25 reviews
#59 Best reviewed of nursing homes in Hampden
Windsor Woods Nursing & Rehab in Chicopee, MA offers exceptional assisted living with convenient access to amenities, healthcare services, dining options, and transportation, ensuring a vibrant and comfortable lifestyle for seniors.
Clean
Woodlake At Tolland
3.0 from 26 reviews
#60 Best reviewed of nursing homes in Hampden
Reviews of Woodlake reveal a mix of positive experiences with cleanliness and attentive staff, contrasted by alarming concerns about staffing shortages, inadequate care, medication accessibility, and infection control issues.
Attentive Staff
Seabury
4.2 from 101 reviews
#61 Best reviewed of nursing homes in Hampden
$3,100 to $4,000 per month
When evaluating skilled nursing facilities, consider the quality of patient care and communication, as well as financial practices and recreational activity offerings, to ensure a supportive environment for aging loved ones.
Friendly Staff
Duncaster
4.9 from 19 reviews
#62 Best reviewed of nursing homes in Hampden
Duncaster is a well-maintained senior living community offering excellent medical facilities, friendly staff, and comprehensive care options tailored to elderly residents' needs.
Respectful Treatment
Elaine Center at Hadley
3.9 from 83 reviews
#63 Best reviewed of nursing homes in Hampden
The Elaine Center in Hadley, MA, has received mixed reviews, with some praising the dedicated staff and clean facilities, while others reported concerning incidents with patient care and communication.
Lyon Manor
3.0 from 4 reviews
#64 Best reviewed of nursing homes in Hampden
Lyon Manor, while located in a scenic area with nearby amenities, may lack specialized nursing care and advanced medical facilities necessary for residents with more complex health needs.
Riverside Health & Rehabilitation Center
4.6 from 101 reviews
#65 Best reviewed of nursing homes in Hampden
Riverside Health & Rehabilitation Center in East Hartford, CT, while offering quality skilled nursing care and convenient access to amenities such as cafes, parks, pharmacies, and medical services, may be less appealing due to the potential for limited privacy and social isolation.
Great Dining
The Overlook Life Community
4.5 from 64 reviews
#66 Best reviewed of nursing homes in Hampden
$6,750 per month
The Overlook in Charlton, Massachusetts offers a skilled nursing environment with modern amenities, friendly staff, and engaging activities for residents, ensuring excellent care and a sense of community.
Green Lodge of Manchester Inc
5.0 from 2 reviews
#67 Best reviewed of nursing homes in Hampden
While Green Lodge of Manchester Inc offers numerous nearby amenities, including cafes, parks, and restaurants, it may lack specialized skilled nursing care services that some seniors require.
Holyoke Rehabilitation Center
1.0 from 2 reviews
#68 Best reviewed of nursing homes in Hampden
Reviews of this nursing facility reveal significant concerns about neglectful, underqualified staff, systemic understaffing, and violations of residents' civil rights, suggesting a detrimental culture prioritizing profit over patient well-being.
Hadley at Elaine Care and Rehabilitation Cent
3.9 from 71 reviews
#69 Best reviewed of nursing homes in Hampden
$8,943 to $9,338 per month
The family's distressing experience at the Elaine Center highlighted a lack of compassionate care, poor communication, and inadequate support for dementia patients, raising critical concerns for those seeking a skilled nursing facility.
Fieldstone At The Overlook
4.4 from 32 reviews
#70 Best reviewed of nursing homes in Hampden
Fieldstone At The Overlook in Blackstone, MA offers premier assisted living services with a continuum of care options, spacious accommodations, delicious meals, personalized assistance, transportation to medical appointments, and a variety of amenities for seniors seeking a comfortable and supportive community.
Calvin Coolidge Nursing and Rehab Center for Northampton
3.0 from 84 reviews
#71 Best reviewed of nursing homes in Hampden
The Calvin Coolidge Nursing and Rehab Center, while providing access to essential services like cafes, pharmacies, restaurants, and hospitals, may be limited by its location's offerings and potential reliance on external medical facilities.
Applewood At Amherst
4.6 from 7 reviews
#72 Best reviewed of nursing homes in Hampden
Applewood at Amherst is a highly recommended skilled nursing facility known for its dedicated and professional staff, vibrant resident community, engaging activities, attractive amenities, and exceptional dining experiences.
Kimberly Hall
2.3 from 3 reviews
#73 Best reviewed of nursing homes in Hampden
$7,680 to $8,730 per month
Choosing a skilled nursing facility like Kimberly Hall requires careful consideration of contrasting family reviews, with some highlighting concerns about care quality and others praising cleanliness, staff compassion, and effective rehabilitation services.
Westside Multicare Ctr
2.0 from 3 reviews
#74 Best reviewed of nursing homes in Hampden
Westside Multicare Ctr lacks a diverse transportation network and has only one nearby theater for entertainment, which may limit mobility and cultural options for residents.
St Elizabeth Manor
3.0 from 2 reviews
#75 Best reviewed of nursing homes in Hampden
St. Elizabeth Manor in East Hartford, CT is conveniently located near amenities like cafes, restaurants, parks, and healthcare services, but may not provide comprehensive skilled nursing care needed for more intensive medical support.
Governor's House
2.7 from 7 reviews
#76 Best reviewed of nursing homes in Hampden
Governor's House in Simsbury, CT, offers a comfortable skilled nursing environment with 24-hour care and various amenities, but potential residents may find the atmosphere less individualized due to its focus on scheduled activities and group programs.
Northampton Nursing Home
#77 Best reviewed of nursing homes in Hampden
Northampton Nursing Home, while offering a range of amenities and healthcare access, may not provide a sense of community or varied social activities that some seniors might seek.
Westfield Center
#78 Best reviewed of nursing homes in Hampden
Westfield Center lacks specialized skilled nursing services and may not provide the intensive medical care some residents require.
Wingate At Springfield
4.0 from 1 review
#79 Best reviewed of nursing homes in Hampden
Choosing a skilled nursing facility that emphasizes warmth, compassion, and strong personal connections among staff can greatly alleviate the emotional burden for families during challenging times.
Willimansett Center West
#80 Best reviewed of nursing homes in Hampden
Willimansett Center West lacks skilled nursing services and may not provide the intensive medical care needed for residents requiring 24/7 nursing supervision or rehabilitation support.
Westside Care Center
4.0 from 2 reviews
#81 Best reviewed of nursing homes in Hampden
Westside Care Center is highly regarded for its attentive staff, clean environment, quality meals, and exceptional nursing care, making it an excellent choice for those seeking a skilled nursing facility.
Best Pet Friendly Skilled Nursing Facility in Hampden, MA
Dogs & Cats
Ruth's House
4.3 from 54 reviews
$3,571 to $5,750 per month
Ruth's House is praised for its welcoming environment and attentive staff, offering engaging activities for residents, although some families have raised concerns about meal preferences and communication regarding healthcare updates.
Dogs & Cats
Hoffman Summerwood Community
4.8 from 18 reviews
$4,500 to $5,800 per month
Hoffman SummerWood Community offers a warm and welcoming senior living environment with attentive staff, engaging activities, delightful kosher dining, and life-alert pendants for added safety, making it a well-regarded option for those seeking skilled nursing care.
Dogs & Cats
Addison Place at Glastonbury
4.5 from 78 reviews
$3,506 to $5,280 per month
Addison Place at Glastonbury features an inviting atmosphere and transparent all-inclusive pricing with commendable staff interactions, but concerns about staffing levels and inconsistent quality of care highlight the need for careful consideration when seeking skilled nursing options.
Dogs & Cats
Brookdale West Hartford
4.2 from 59 reviews
$3,855 to $6,670 per month
Brookdale West Hartford is praised for its friendly staff and engaging community atmosphere but faces concerns regarding care consistency, communication, and dining options that potential residents should consider.
Dogs & Cats
The Overlook Life Community
4.5 from 64 reviews
$6,750 per month
The Overlook in Charlton, Massachusetts offers a skilled nursing environment with modern amenities, friendly staff, and engaging activities for residents, ensuring excellent care and a sense of community.