Care One At Northampton

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  • Interior

    A view of a well-lit hallway with wooden flooring and furniture along the sides.

  • Outdoors

    A modern building surrounded by lush greenery and a clear blue sky.

  • Decor

    A cozy game night setup featuring a floral centerpiece and game tiles on a well-set table.

  • Building

    A brick building with a landscaped entrance and greenery.

  • Landscaping

    A beautifully decorated entrance featuring a pergola adorned with flowers, welcoming visitors on a sunny day.

  • Garden

    A beautifully lit garden entrance featuring a white pergola adorned with corn stalks and vibrant fall flowers.

  • Entrance

    A beautifully lit entrance featuring a floral pathway and decorative elements, inviting visitors in during the night.

  • Outdoor

    A beautifully designed outdoor patio area featuring a pergola, dining set, and well-maintained landscaping.

  • Exercise Equipment

    A well-equipped fitness area featuring a wooden ramp for rehabilitation and an elliptical machine.

  • Gym

    A well-equipped gym space featuring specialized fitness equipment designed for effective workouts.

Care One At Northampton

548 Elm Street, Northampton, MA 01060

For more information about senior living options: (844) 490-3973

3 from 80 reviews
5 stars
35
4 stars
6
3 stars
0
2 stars
2
1 stars
37

Skilled Nursing Facility

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    Overall Review of Care One At Northampton

    Pros

    • pro Care One in Northampton has been an amazing blessing in their life.
    • pro The facility is warm, bright, welcoming and beautiful, with gleaming wood floors, outdoor decks and dining rooms.
    • pro The food is excellent and tailored to everyone's particular diet.
    • pro Care One in Northampton has the cleanest bathrooms and patient rooms.
    • pro The staff, nurses, CNAs and other staff were outstanding and empathetic to their needs.
    • pro The nursing team is excellent, with dedicated staff, caring and helpful administration.
    • pro Care One really feels like home and goes above and beyond to help patients get healthy.
    • pro Everyone at Care One loves what they're doing and loves people from all walks of life.

    Cons

    • pro The reviewer states the care was deplorable and led to a hospital transfer due to no communication and perceived dishonesty.
    • pro The reviewer states the food was disgusting and the patient lost about 30 pounds.
    • pro The reviewer states the licensed nursing staff acted as if assisting CNAs was beneath them, with an "out of sight, out of mind" attitude.
    • pro The reviewer states staff were snippy or rude, with poor staffing and concerns about consent for medications.
    • pro The reviewer warns not to admit a loved one, claiming patients are rushed to the hospital in worsened condition.
    • pro The reviewer says a husband nearly died and coordination with the hospital was unfavorable.
    • pro The reviewer says hospice prepayment was required and unused days were not refunded, with calls ignored.
    • pro The reviewer says a social worker refused to share information and was condescending.

    Review

    CareOne Northampton appears in these accounts as a place that can feel like home to some families and a source of serious worry to others. The range is striking: for every story praising the warmth and dedication of the staff, another recounts experiences of neglect, miscommunication, and financial or ethical concerns. Taken together, the reviews sketch a facility that delivers consistent friendly faces and a welcoming atmosphere for some residents while also revealing troubling gaps in care, coordination, and patient rights for others.

    On the positive side, many writers describe CareOne Northampton as a place where the people who work there make a real difference in daily life. Families and visitors repeatedly emphasize the kindness and professionalism of "everyone from admin, nursing and aides to food and laundry," noting that staff greet loved ones by name and treat them with attention and respect. The atmosphere is repeatedly described as warm, bright, and home-like, with mentions of gleaming wood floors, outdoor decks, and inviting dining spaces that contribute to a sense of belonging. Several accounts highlight a strong nursing and administrative team that provides steady support, thoughtful communication, and a compassionate approach to care. For families who visit regularly, the facility's culture of care feels genuine, and many reviewers say CareOne Northampton offers real peace of mind, particularly when hospice or end-of-life planning is part of the journey. Some parents and spouses describe transitions to hospice as handled by knowledgeable professionals, with careful attention to paperwork and the emotional needs of those left behind. The overall sense conveyed by these voices is that the place can be a blessing to families who connect with the right staff and who experience consistent, high-quality interactions with caregivers.

    Yet the same facility is critiqued with equal vigor in other accounts that paint a starkly different picture. One reviewer recounts a five-day rehab period in which minimal activity occurred - only 250 feet walked once - leaving them bedbound for the majority of the stay despite requests for more rehabilitation. This narrative describes a breakdown in interdepartmental communication, with families feeling that staff were not honest or forthcoming about care decisions. The food, in this account, was described as disgusting, and the patient reportedly lost a significant amount of weight during the stay. The critique extends to the nursing team, with suggestions that licensed nurses and aides were not aligned in patient care, and that a sense of "out of sight, out of mind" pervaded the experience. The reviewer warned others to reconsider admitting a loved one to the facility, suggesting that poor communication and perceived neglect could lead to deteriorating conditions and unnecessary hospital transfers.

    Additional negative experiences focus on perceived inconsistencies in staff behavior and competence. Some reviewers describe staff as two-faced - pleasant to family members in person but not delivering appropriate care when relatives are not present. Complaints include a lack of progress in patients' rehabilitation, a nurse or LPN insisting they could not assist because they were not a CNA, and general impressions that some team members were more concerned with appearances than with patient outcomes. There are even accusations of rushed or inadequate care that could endanger a patient, such as warnings about being rushed to the hospital and concerns about consent in medication administration, with suggestions that some personnel did not treat patients with the respect and autonomy they deserved. The overarching tone is one of mistrust and fear that essential care and patient rights are not being fully respected.

    Financial and administrative concerns appear in another strand of reviews, intensifying the cautionary tone. One family alleges a hospice admission required a two-week prepayment at a high daily rate, followed by a lack of refund for unused days after their loved one died shortly after admission. The correspondence surrounding refunds reportedly went unanswered, leaving a sense of financial distress amid the emotional distress of losing a loved one. The situation adds a layer of frustration for families already navigating difficult circumstances, contributing to a perception that administrative processes and financial dealings at times overshadow the patient's medical needs.

    Despite these concerns, there are strong affirmations that CareOne Northampton can be a place of exceptional care and family-centered support. Several testimonials celebrate the facility as an "amazing blessing," home to some of the most caring and compassionate staff in the field. Residents described as flourishing include loved ones who have spent years at the facility, with families expressing gratitude for the sense of security, the teamwork that links nurses, physical therapists, occupational therapists, and support staff, and the overall quality of life the environment provides. The praise frequently highlights specific elements: a clean facility with well-maintained bathrooms, nutrition that is tailored to individual diets by dietitians, and a culture of teamwork and responsiveness during emergencies. Some accounts emphasize how effectively staff handled transitions - whether moving from rehabilitation into hospice or coordinating with outside hospitals and specialists - and how these transitions were managed with professionalism and empathy. For families who felt supported, CareOne Northampton represented not just a place of medical care but a community that honored their loved ones with consistent attention, clear communication, and a sense of belonging.

    In reflecting on these various experiences, CareOne Northampton emerges as a facility that can deliver deeply positive, life-affirming care when conditions align: engaged staff, clear communication, robust rehabilitation efforts, and a family-centered approach. At the same time, the reviews reveal critical vulnerabilities - gaps in rehabilitation intensity, inconsistent interdepartmental coordination, concerns about consent and medication administration, and troubling financial practices - that can severely color a family's experience and outcomes. The stories suggest that the facility's strengths hinge on the people who are present, their communication practices, and the ability to maintain a seamless, patient-first workflow across departments, while its challenges tend to surface when communication falters, staffing is strained, or expectations about rehab and transparency are not met.

    For families evaluating CareOne Northampton, these perspectives underscore the importance of asking pointed questions before admission: what is the expected rehabilitation plan, how will progress be tracked and communicated, who is responsible for coordinating care across departments, and how are financial arrangements and refunds handled in hospice or post-discharge contexts? Prospective residents and their loved ones may find that the facility shines when there is alignment among clinicians, administrators, and family advocates, but can fall short when gaps in coordination, respect for patient autonomy, or responsiveness to family concerns emerge. In the end, CareOne Northampton can be a place of genuine warmth and high-quality care, yet it requires ongoing attention to staffing, communication, and patient rights to ensure every resident receives the full spectrum of compassionate, competent care they deserve.

    Features

    Housing

    • 125 resident community capacity 125 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Care One at Northampton in Northampton, MA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    The community boasts a variety of amenities designed to enhance the quality of life for its residents. These include a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected with loved ones, and a fully furnished living space for convenience. Residents can also enjoy the gaming room, outdoor garden, small library, and access to Wi-Fi/high-speed internet.

    Care One at Northampton provides various care services to cater to the individual needs of its residents. These services include 24-hour call system and supervision to ensure around-the-clock assistance when needed. The staff is available to provide activities of daily living assistance, such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive their medication accurately and on time. The community also offers special dietary restrictions for those with specific dietary needs.

    Residents can enjoy delicious meals in the dining room with restaurant-style dining experience. They can choose from a variety of menu options while having their dietary restrictions taken into consideration.

    To keep residents engaged and entertained, Care One at Northampton offers various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community also has concierge services available to assist with any requests or arrangements.

    In terms of location convenience, there are two cafes nearby where residents can socialize or meet friends for coffee. There are also four pharmacies in close proximity for easy access to medications. With 24 physicians nearby, residents have ample options when it comes to healthcare providers. Additionally, there are 25 restaurants nearby offering diverse culinary experiences. In case of medical emergencies or specialized treatments, there are four hospitals in the vicinity ensuring prompt care when needed.

    Overall, Care One at Northampton provides a comfortable and supportive environment for seniors, with a range of amenities and care services to meet their individual needs.

    Videos

    Nearby Places of Interest

    Hospitals

    • Cooley Dickenson MRI Center (0.3 miles)
    • Cooley Dickinson Emergency Department (0.3 miles)
    • Kittredge Surgery Center (0.4 miles)
    • VA Central Western Massachusetts Healthcare System (2 miles)
    • Kealy, John Medexpress Urgent Care (6.5 miles)

    Physicians

    • Hampshire Hematology & Oncology (0.4 miles)
    • Eye Physicians of Northampton (0.4 miles)
    • Hampshire Ear Nose and Throat (0.4 miles)
    • Hampshire Orthopedics & Sports Medicine (0.4 miles)
    • Allergy and Immunology Associates of New England (0.6 miles)
    • Northampton Area Pediatrics (0.6 miles)
    • Balin Eye & Laser Center (0.6 miles)

    Restaurants

    • Cooper's Corner (0.7 miles)
    • JJ's Tavern (0.9 miles)
    • Great Wall Restaurant (1 miles)
    • Bluebonnet Diner (1.2 miles)
    • D'Angelo Grilled Sandwiches (1.3 miles)
    • McDonald's (1.3 miles)
    • State Street Fruit Store (1.3 miles)

    Pharmacies

    • Walgreens (1.3 miles)
    • CVS Pharmacy (1.5 miles)
    • CVS Pharmacy (3.3 miles)
    • Walgreens (4.1 miles)
    • Williamsburg Pharmacy (5.4 miles)
    • Walmart Pharmacy (5.7 miles)
    • CVS Pharmacy (7 miles)

    Cafes

    • Familiars Coffee & Tea (1.6 miles)
    • Esselon Coffee Roasting Co. (3.2 miles)
    • Panera Bread (5.7 miles)
    • Starbucks (5.8 miles)
    • LimeRed Teahouse (7.9 miles)
    • Procrastination Station (7.9 miles)
    • People's Market (8 miles)

    Theaters

    • Cinemark (6 miles)

    Parks

    • Bare Mountain (6.7 miles)
    • Groff Park (7.5 miles)

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