Calvin Coolidge Nursing and Rehab Center for Northampton

Pros

• The facility is warm, bright, welcoming, and beautiful, with gleaming wood floors, outdoor decks, and dining rooms.
• The nursing team is excellent, and the staff across administration, nursing, aides, food, and laundry are praised for their care and professionalism.
• CareOne Northampton is described as feeling like home, with families expressing appreciation and peace of mind.
• The food is described as excellent and tailored to each patient's diet, verified by dietitians.
• The staff are outstanding and empathetic, consistently addressing patients' needs and working as a coordinated team.
• CareOne Northampton is regarded as an amazing blessing with caring, compassionate staff delivering high-quality care.

Cons

• The reviewer states the facility provided deplorable care, culminating in a hospital transfer.
• There was absolutely no communication between departments, and the staff were not honest with the family.
• The food was disgusting and a patient lost about 30 pounds during the stay.
• The licensed nursing staff acted as if assisting CNAs was beneath them.
• The attitude was described as "Out of sight, out of mind."
• The staff were generally snippy or rude, with concerns about staffing and processes.
• Medicines were given without proper consent.
• Staff were two-faced: friendly to faces, but something seemed off when checked on the patient.
• A loved one was rushed to a hospital in a worsened condition, implying rushed or poor care.
• The facility was criticized for dishonesty or misrepresentation of its quality (e.g., misleading star ratings).
• A hospice prepayment was charged, and refunds for unused days were not issued after death.
• A social worker refused to share information and was condescending toward the health proxy.

Review

CareOne in Northampton, Massachusetts evokes a broad range of strong reactions from families and patients who have walked its halls. On one end of the spectrum, many praise the facility as a warm, welcoming home for loved ones, with a core of staff who seem committed to kindness and attentive care. Several reviews celebrate the administration, nursing staff, aides, food service, and even laundry workers for their steady professionalism and genuine kindness. Families note that employees greet visitors by name, that the environment feels bright and comfortable, and that there is a sense of consistency and care that makes a real difference in daily life. One reviewer even describes the facility as "the only place that really feels like home," highlighting gleaming wood floors, outdoor decks, dining rooms, and a culture where the nursing team, therapists, social workers, and office staff appear to pull together to support patients and families.

Alongside this warmth there are also strong testimonials about the quality of teamwork during treatments and transitions. Several accounts describe staff as a unified group - nurses, CNAs, physical and occupational therapists, dietitians, and campus administrators - working in concert to address emergencies, manage insurance issues, and handle the complex needs of patients as they shift from rehabilitation toward hospice when appropriate. In these stories, families feel that care is thorough, that forms and procedures are handled competently, and that even difficult moments - like arranging transitions to hospice - are managed with thoughtful support. For some, the care feels comprehensive enough to give a sense of peace and confidence during stressful times.

But the picture is far from uniform. A number of reviewers recount harrowing experiences that speak to lapses in rehabilitation programming and communication. In one case, a patient describes receiving only five days of rehabilitation, walking a total of 250 feet one time, and then remaining largely in bed for the rest of the stay despite explicit requests for more rehabilitation. This sentiment - of being under-rehabilitated during a stay that should be about recovery - appears repeatedly in negative narratives, where families feel that department silos, slow or opaque communication, and a lack of proactive engagement left their loved ones underserved. Other residents and families emphasize miscommunications between departments and a perception that information to families was not handled with candor or clarity, contributing to a sense of distrust during a difficult time.

Food service is another flashpoint in the reviews, with starkly contrasting experiences. Some families hail the dining experience as excellent and well-tailored to individual diets, praising the dietitians and the overall quality of meals. Others describe the food as disgusting or inedible, arguing that nutrition - and by extension healing - are being compromised. One reviewer insists that good nutrition is essential for healing and asks CareOne to make real improvements to the meals served to patients, noting that many rely on family members to supplement meals because institutional food alone is not meeting needs. The mixed feedback on food underscores that even seemingly basic aspects of daily care can become a major source of dissatisfaction when expectations and experiences diverge so sharply.

Behind the scenes, some reviewers report troubling interactions with staff. A number of comments highlight concerns about attitudes and professionalism, including references to staff seeming "two-faced," snippy or rude behavior, and an apparent friction between licensed nurses and CNAs. There are specific complaints about an LPN who allegedly could not assist because she was not a CNA, and about moments where patients felt dismissed or not treated with the respect they expected. One review points to a social worker who refused to share information with a health proxy, describing the interaction as condescending and dismissive. These accounts contribute to a broader sense among some families that, while many caregivers are compassionate, certain individuals or moments leave a patient feeling neglected or unheard.

There are particularly alarming allegations in a handful of reviews, including one claim that a loved one was rushed to the hospital in a worsened condition after admission, and another that a family was faced with high prepayment requirements for hospice services that were not fully honored or refunded in a timely fashion. Some families recount long delays in pain management, with reports of patience waiting hours for pain meds and staff unable or unwilling to respond promptly. The fear conveyed in these stories centers on safety, trust, and the fear that a loved one's condition could be worsened by the very place meant to provide healing.

Against this backdrop of polarized experiences, several reviews emphasize the exceptional quality of care during critical moments, the strength of team communication, and the sense of genuine concern from many staff members. One reviewer speaks at length about the supportive, coordinated effort to manage transitions to hospice with care and expertise, and another notes that CareOne Northampton has been a tremendous blessing, describing staff as loving, dedicated, and consistently responsive to the needs of both patients and families. The recurring theme in these positive narratives is that when the facility works well, it works very well: staff are present, patient needs are met with diligence, and families feel reassured that their loved ones are in capable hands.

Overall, CareOne Northampton presents a complex mosaic of experiences. For some families, it is a place that feels like home, staffed by compassionate, attentive professionals who treat patients with respect and kindness, where the environment is welcoming, and where transitions to hospice or other levels of care are handled smoothly. For others, it is a facility that falls short in rehab programming, communication, and certain aspects of daily care, with concerns about food quality, staffing attitudes, and the speed and quality of medical attention. The breadth of perspectives underscores how critical consistent communication, comprehensive rehabilitation, nutritious meals, and respectful, patient-centered care are to the experience of residents and families navigating rehabilitation, long-term care, and end-of-life support at CareOne Northampton.

This part of Northampton, Massachusetts, offers a convenient and diverse range of amenities for senior living. Within close proximity, you will find reputable hospitals such as Cooley Dickenson MRI Center and Kittredge Surgery Center, as well as various physician offices specializing in hematology, oncology, ophthalmology, otolaryngology, orthopedics, allergy and immunology, and pediatrics. Additionally, there are several restaurants offering different cuisines to cater to your preferences, along with pharmacies for easy access to medications. For leisure activities, there are cafes like Familiars Coffee & Tea and Esselon Coffee Roasting Co., a nearby theater at Cinemark for entertainment options, and picturesque parks such as Bare Mountain and Groff Park for outdoor enjoyment. Overall, this neighborhood provides a well-rounded community with essential services and recreational opportunities for senior residents.

Hospitals

• Cooley Dickenson MRI Center (0.3 miles)
• Cooley Dickinson Emergency Department (0.3 miles)
• Kittredge Surgery Center (0.4 miles)
• VA Central Western Massachusetts Healthcare System (2 miles)
• Kealy, John Medexpress Urgent Care (6.5 miles)

Physicians

• Hampshire Hematology & Oncology (0.4 miles)
• Eye Physicians of Northampton (0.4 miles)
• Hampshire Ear Nose and Throat (0.4 miles)
• Hampshire Orthopedics & Sports Medicine (0.4 miles)
• Allergy and Immunology Associates of New England (0.6 miles)
• Northampton Area Pediatrics (0.6 miles)
• Balin Eye & Laser Center (0.6 miles)

Restaurants

• Cooper's Corner (0.7 miles)
• JJ's Tavern (0.9 miles)
• Great Wall Restaurant (1 miles)
• Bluebonnet Diner (1.2 miles)
• D'Angelo Grilled Sandwiches (1.3 miles)
• McDonald's (1.3 miles)
• State Street Fruit Store (1.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (4.1 miles)
• Williamsburg Pharmacy (5.4 miles)
• Walmart Pharmacy (5.7 miles)
• CVS Pharmacy (7 miles)

Cafes

• Familiars Coffee & Tea (1.6 miles)
• Esselon Coffee Roasting Co. (3.2 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.8 miles)
• LimeRed Teahouse (7.9 miles)
• Procrastination Station (7.9 miles)
• People's Market (8 miles)

Theaters

• Cinemark (6 miles)

Parks

• Bare Mountain (6.7 miles)
• Groff Park (7.5 miles)