Elaine Center at Hadley

Cons

• There was one staff member who made the reviewer miserable while they were there.
• The staff at Elaine Center did not handle a situation involving a dementia patient well, leading to a disoriented and frightened state for the patient.
• Elaine Center contacted the Visiting Nurses and told them to stay away from a resident without consulting the family, causing distress and potential harm to the resident.
• The nurses at Elaine Center were observed sitting around eating instead of attending to residents' needs.
• The nurse knowingly sent someone into a room with a bed wet with urine, putting them at risk of slipping and injury.
• The nurse did not inform visitors about wearing masks due to a resident's medical condition until after they had already entered the room.
• The overall experience at Elaine Center was described as humiliating, uncaring, and inhumane by one reviewer.
• One visitor had an awful experience witnessing their friend's helplessness and felt that the place was depressing and should be avoided.

Review

The Elaine Center in Hadley, MA has received mixed reviews from residents and their families. While some reviewers praised the dedicated staff who provided exceptional care, others expressed dissatisfaction with certain aspects of the facility.

Several reviewers commended the employees at the Elaine Center for their kindness, respect, and attentiveness. Michael, Mary, Tina, and Sammy were specifically mentioned as individuals who treated one resident's mother with care and made her feel like a part of their family. The staff's dedication during the Covid-19 pandemic was also lauded, as they rose to the challenge of taking care of residents amidst a lockdown. The director's daily Zoom meetings with friends and family provided updates on the situation and offered compassionate support. Additionally, the clean and well-organized facilities were appreciated by many.

The Leeds Unit at Elaine Center, which specializes in memory care, received positive feedback from another reviewer whose parents had been living there for almost a year. They expressed gratitude for the staff's level of care given the financial limitations imposed on long-term care companies by state funding. Despite this constraint, their mother received healthy food choices, clean clothes and linens, daily bathing, and personalized attention based on her special needs. The reviewer also mentioned that their father, who has dementia, seemed content there.

However, not all experiences at Elaine Center were positive. One individual mentioned having issues with a particular staff member who allegedly made their stay miserable. Although most of the staff seemed caring and helpful to this person during their short stay after hip surgery, there was an exception that marred their experience.

A particularly distressing review recounted an incident involving a resident with dementia who spent less than 24 hours at Elaine Center before being abruptly asked to leave without prior consultation or discussion with their family. After waking up confused and frightened in an unfamiliar environment at Elaine Center following a transfer from another hospital recovery unit, this resident was confronted by multiple nurses trying to manage them, causing distress. The family was called to calm them down, and when the resident's wife visited him later in the day, she was informed that he was not welcome at Elaine Center anymore. The facility planned to transfer him to a geriatric psychiatric unit an hour away without consulting or suggesting this option to his wife. However, after the family protested, they were allowed to keep their father at home. This incident left the family feeling humiliated and disappointed in Elaine Center's lack of care for residents with dementia.

Another negative review highlighted issues with the nursing staff's behavior during a visit. When a friend went to see their loved one, they found the nurses eating instead of attending to residents' needs. Furthermore, they were directed to the room without being informed about a puddle of urine on the floor caused by their friend's incontinence. It wasn't until later that they were instructed to wear masks due to their friend's white blood cell count. These incidents led them to strongly advise others against choosing Elaine Center.

In conclusion, while some reviewers praised the dedicated and compassionate staff and clean environment at Elaine Center in Hadley, MA, others had negative experiences or witnessed concerning incidents involving patient care and communication.

Restaurants

• Taco Bell (0.2 miles)
• McDonald's (0.3 miles)
• Chipotle Mexican Grill (0.3 miles)
• Popeyes Louisiana Kitchen (0.4 miles)
• Stables Sandwich Shoppe (0.5 miles)
• Arizona Pizza Company (0.5 miles)
• Friendly's (0.8 miles)

Cafes

• Starbucks (0.3 miles)
• Panera Bread (0.5 miles)
• LimeRed Teahouse (2 miles)
• Procrastination Station (2.3 miles)
• People's Market (2.4 miles)
• Esselon Coffee Roasting Co. (2.7 miles)
• Cushman Market & Cafe (4.2 miles)

Pharmacies

• Walmart Pharmacy (0.5 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.9 miles)

Theaters

• Cinemark (0.5 miles)

Hospitals

• Kealy, John Medexpress Urgent Care (0.7 miles)
• Kittredge Surgery Center (5.5 miles)
• Cooley Dickinson Emergency Department (5.6 miles)
• Cooley Dickenson MRI Center (5.6 miles)
• VA Central Western Massachusetts Healthcare System (6.6 miles)

Physicians

• Women's Health Amherst (1.1 miles)
• Cooley Dickinson Medical Group Amherst Medical Associates (1.1 miles)
• Northampton Area Pediatrics (1.1 miles)
• Amherst Medical Associates (1.2 miles)
• Hadley Family Practice (1.4 miles)
• Amherst Laser & Skin Care Center (2 miles)
• Amherst Optical (2.1 miles)

Parks

• Groff Park (1.8 miles)
• Mill River Recreation Area (3.7 miles)
• Puffer's Pond (4.1 miles)
• Bare Mountain (4.1 miles)