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2.4 from 36 reviews
5 stars
12
4 stars
1
3 stars
0
2 stars
0
1 stars
23
Center For Extended Care At Amherst Costs & Pricing
The Center For Extended Care At Amherst offers competitive pricing for its services compared to the local and state averages. For a semi-private room, residents can expect to pay $1,819 per month, which is significantly lower than the Hampshire County average of $4,651 and the Massachusetts statewide average of $5,805. Those opting for a private room will find similar value; at $2,388 per month, this rate is also well below the county average of $4,909 and the state figure of $6,090. This positioning reflects a commitment to providing accessible care while maintaining quality support for individuals in need of extended care services.
Floor plans
Center For Extended Care At Amherst
Hampshire County
Massachusetts
Semi-Private
$1,819
$4,651
$5,805
Private
$2,388
$4,909
$6,090
Overall Review of Center For Extended Care At Amherst
common11 reviews mention this
Staff compassion stands out
Residents and families repeatedly describe compassionate, attentive caregiving.
Many reviews point to the day-to-day tone of care, describing nurses and caregivers as kind, patient, and supportive. Several families also say staff take time to understand residents and respond when needs come up, including in dementia and end-of-life situations. A few reviews that are overall negative still single out individual nurses or a clinician as kind, which reinforces that positive staff interactions are a recurring experience even when other aspects fall short.
caveat7 reviews mention this
Understaffing and workload concerns
Multiple reviewers raise concerns about staffing levels and heavy workload.
Several reviews describe the facility as critically understaffed or overworked, with staffing pressures affecting consistency of care. Some reviewers connect the shortage to delays in responding to calls and to residents spending most of their day without active therapy. Others also mention turnover in personnel and staffing-related frustration, which contributes to a sense that care can be uneven from one shift to the next.
caveat6 reviews mention this
Cleanliness and odor complaints
A recurring criticism is that the building and living areas feel dirty or unpleasant.
Some residents and families describe conditions as not clean enough, including reports of unpleasant odors and parts of the facility that feel run down. Others mention residents appearing uncomfortably wet or in conditions they felt were unsafe or unacceptable. A few reviews also reference pest issues in the kitchen area and describe limited responsiveness when help is needed, which adds to the cleanliness and condition concerns.
caveat4 reviews mention this
Memory care experiences are mixed
Memory care reviews include both strong praise and serious staffing concerns.
Reviews focused on dementia care include accounts of staff showing compassion, patience, and resourcefulness, including for residents who could no longer communicate. At the same time, other reviewers say the memory care unit is understaffed and underinvested and describe unsafe or neglect-like conditions for dementia patients. This split suggests that experiences in the dementia area can vary significantly depending on staffing and day-to-day execution.
caveat4 reviews mention this
Rehab and therapy vary widely
Physical therapy and rehab support are described as either very helpful or limited.
Some reviews credit the rehab team and physical therapy with addressing patient needs and providing supportive treatment. A few also describe therapy alongside nursing care as part of an overall positive experience. However, at least one review says therapy was limited to a small amount of time each day while the person was kept in place, and that the outcome was worse than before, creating a noticeable contrast in rehab experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
134 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Women's Health Amherst (0 miles)
Cooley Dickinson Medical Group Amherst Medical Associates (0 miles)
Northampton Area Pediatrics (0 miles)
Amherst Medical Associates (0.1 miles)
Amherst Laser & Skin Care Center (0.9 miles)
Amherst Optical (1 miles)
Center For Language Speech (1.1 miles)
Pharmacies
CVS Pharmacy (0.1 miles)
CVS Pharmacy (0.8 miles)
Walmart Pharmacy (1.4 miles)
Walgreens (5.8 miles)
CVS Pharmacy (6 miles)
Restaurants
Athena's Pizza (0.2 miles)
Friendly's (0.4 miles)
Miss Saigon (0.9 miles)
Bueno Y Sano (0.9 miles)
Johnny's Tavern (0.9 miles)
Berkshire DC (0.9 miles)
Hampshire Dining Commons (1 miles)
Hospitals
Kealy, John Medexpress Urgent Care (0.5 miles)
Kittredge Surgery Center (6.7 miles)
Cooley Dickinson Emergency Department (6.7 miles)
Cooley Dickenson MRI Center (6.7 miles)
VA Central Western Massachusetts Healthcare System (7.7 miles)
The Center For Extended Care At Amherst offers competitive pricing for its services compared to the local and state averages. For a semi-private room, residents can expect to pay $1,819 per month, which is significantly lower than the Hampshire County average of $4,651 and the Massachusetts statewide average of $5,805. Those opting for a private room will find similar value; at $2,388 per month, this rate is also well below the county average of $4,909 and the state figure of $6,090. This positioning reflects a commitment to providing accessible care while maintaining quality support for individuals in need of extended care services.
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134 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff in a clean, well-maintained memory-care environment.
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