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2.9 from 26 reviews
5 stars
9
4 stars
4
3 stars
0
2 stars
2
1 stars
11
Overall Review of Crestfield Rehabilitation Center & Fenwood Manor
differentiator5 reviews mention this
PT and OT support stands out
Residents describe PT and OT teams that help them regain mobility.
Several reviews highlight physical therapy and occupational therapy as a major reason families felt progress was possible. People mention PT/OT being helpful with specific rehab goals like walking again, strengthening after a hospital stay, and returning home. Some residents also describe consistent guidance and instructions that made recovery feel more manageable. At least one reviewer still reports poor PT outcomes, so results are not described as uniformly smooth.
common10 reviews mention this
Staff compassion is a common theme
Many residents and families say the staff was caring and attentive.
Across multiple reviews, residents and families praise nurses, aides, therapists, and other staff members for being patient, empathetic, and supportive. Several reviewers also mention staff communicating with family and taking care seriously, including during medication and discharge planning. A few experiences differ, with some reviews criticizing neglect, rudeness, or unprofessional behavior, but positive accounts still appear frequently. Overall, the reviews suggest care depends heavily on the specific situation and unit.
caveat7 reviews mention this
Food receives strong mixed feedback
Dining quality is inconsistent in residents' accounts.
Some reviews say the food was good, delicious, and part of a better-than-expected stay. Others are far less positive, calling meals terrible or deplorable and describing hunger or poor diet support. A few reviewers tie food concerns to overall satisfaction, including how well residents were nourished during rehab. Because accounts vary widely, families may want to plan for how meals and special needs are handled day to day.
common8 reviews mention this
Cleanliness is praised, condition varies
Some reviewers emphasize cleanliness, while others point to dated areas.
Several residents describe the facility as clean and neat, and some mention rooms looking nice or well kept. Others report problems with the buildingās overall condition, including outdated areas, common-bathroom concerns, and unpleasant hallway or bathroom odors. One reviewer also points to comfort issues with beds, and another says facilities need updates even if care staff were strong. The reviews suggest cleanliness can be better in some areas, but physical condition is not consistently described the same way.
caveat9 reviews mention this
Call-bell and care response issues
Some residents describe delays and missed care needs.
A recurring negative theme is slow response and inconsistent follow-through when help is needed. Several reviews mention long waits for basic needs like bathroom assistance or pain medication, and some describe call bells going unanswered. There are also reports of inadequate feeding or discharge follow-through, along with complaints about staff behavior when concerns were raised. While other reviews describe staff as responsive and proactive, these negative accounts are prominent enough to be a clear caution for families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
155 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Bradley International (14 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Shady Glen Dairy Stores (1.2 miles)
Grady Tavern (1.3 miles)
Wood-n-Tap Bar & Grill-Vernon (1.6 miles)
Burger King (1.6 miles)
McDonald's (1.8 miles)
OKI Asian Bistro (1.8 miles)
Vernon Diner (1.9 miles)
Physicians
Family Medicine Center (1.3 miles)
Vernon Internal Medicine (1.8 miles)
ECHN Healthcare (1.9 miles)
Surgical & Medical Opthlmlgy (2 miles)
Advanced Orthopaedics and Sports Medicine PC (2 miles)
Connecticut Cardiology Center, PC (2.1 miles)
Suede Surgical Care (2.2 miles)
Cafes
Starbucks (1.9 miles)
Starbucks (2 miles)
Starbucks (3.4 miles)
Panera Bread (3.4 miles)
Starbucks (4.7 miles)
Birdhouse Coffee (5.2 miles)
Rebel Dog Coffee Co. EAST HARTFORD (8.5 miles)
Pharmacies
Walgreens (1.9 miles)
CVS Pharmacy (1.9 miles)
Walgreens (2.2 miles)
CVS Pharmacy (2.8 miles)
Walgreens (3.3 miles)
CVS Pharmacy (3.6 miles)
CVS Pharmacy (4.6 miles)
Theaters
Cinemark Buckland Hills 18 + Imax (3 miles)
Places of Worship
Second Congregational Church (5.9 miles)
Parks
Gay City State Park (5.9 miles)
Satan's Kingdom State Recreation Area (10.1 miles)
Crestfield Rehabilitation Center & Fenwood Manor on seniors.fyi includes 5 photos including images showing interior, windows, exercise, healthcare, decor, television, lobby, plant, and more.
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Palliative care enhances the quality of life for seriously ill patients by providing comprehensive support at home through a multidisciplinary team, addressing various needs and prioritizing comfort over curative treatments. While it offers personalized care and involves family in decision-making, challenges like caregiver stress and logistical issues persist, with growing demand prompting advancements in technology and healthcare policies to improve access.
Crestfield Rehabilitation Center & Fenwood Manor photos
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Interior
Decor
Architecture
Windows
Healthcare
Interior
Decor and Television
Living Room
Windows
Architecture and Home Design
Lobby, Plant, and Reception Desk
Healthcare, Rehabilitation, Physical Therapy, Exercise, and Therapy Room
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