Crestfield Rehabilitation Center & Fenwood Manor
Save565 Vernon Street, Manchester, CT 06040
For more information about senior living options: (844) 490-3973
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The PT/OT staff were wonderful, providing consistent messaging, clear instructions, and helpful tips that helped the patient return home and continue with home care. Ajay is patient and kind, excelling at his job, and Maggie the OT helped patients regain their footing. The staff across the facility are wonderful, including the front desk, cleaning staff, nurses, aides, and physical therapists. The medical support staff remained positive and genuinely nice despite the facility's age. Her nurses were patient and provided exceptional care. The food was good, physical therapy was helpful, the staff was supportive, and they communicated with families to keep them well informed. Sandy the social worker showed empathy, humility, and compassion in considering care and adjusting to new issues, and the facility is highly recommended.
The facility is terrible and a mess from top to bottom, with residents ignored and abused. It is the wrong type of facility for patients with severe chronic pain, spinal cord injury, fibromyalgia, or brain disorders. The reviews claim the facility does not deserve even one star and that a patient was severely malnourished because staff did not feed him. The staff are described as extremely lazy and undereducated, and the food is terrible. The administration is said to have issues, including a secretary who never answers the phone. The facility is old and outdated, with some rooms lacking air conditioning and common bathrooms needing updates. Covid-era visitation is overly restrictive, with a limited schedule and unfriendly staff. A manager is accused of neglectful behavior, being seen detailing his car while on duty, implying poor supervision. Some staff are rude and care is neglectful, such as long waits to use the bathroom and being told to pee in bed.Crestfield Rehab is a facility that inspires a wide range of strongly felt opinions. On one hand, many families and patients sing its praises, pointing to caring, attentive staff and effective rehabilitation work that helps people return home or regain mobility. On the other hand, a vocal strand of reviews paints a very different picture: outdated decor, communication glitches, administrative missteps, and in some cases concerns about neglect or mismanagement. Taken together, the stories reveal a place where moments of genuine, compassionate care sit alongside persistent operational challenges.
Several reviewers highlight the rehabilitative core of Crestfield as a bright spot. The PT and OT teams are repeatedly described as wonderful, consistent, and practical in their guidance. A common thread is their ability to translate therapy into real-world gains: clear instructions, helpful tips, and a collaborative approach that supports patients and their families. One patient's description stands out: a long road to recovery for an 89-year-old father, with therapy that helped him return to home and to home care, thanks to the patience and skill of the rehabilitation staff. In these accounts, Ajay, a physical therapist, and Maggie, an occupational therapist, are named with affection for their patience, empathy, and effectiveness. Families stress that the rehab team not only works hard but also communicates well, soothing worries and setting realistic expectations for recovery.
There are also deeply personal, gratitude-filled testimonials that go beyond routine praise. One patient recounts a harrowing car accident and a sequence of injuries that left him dependent on others, yet credits Crestfield with a turning point in his recovery. He describes how the care team at Crestfield - especially the nurses, CNAs, and therapists - welcomed him with empathy, eased his fear, and helped him regain function. That voice emphasizes the emotional weight of a rehab stay: feeling seen, supported, and empowered to reclaim tomorrow. Even when the setting is an older building, the focus on compassionate care and individual attention shines through in multiple narratives.
By contrast, other reviews cast Crestfield in a much harsher light, focusing on administration, communication, and fit for patients with specific needs. Some reviewers say Crestfield is not the right place for certain conditions, characterizing it as not a proper fit for severe chronic pain conditions or special neuro or brain disorders. A few accounts describe a climate of neglect or abuse, or at least a sense that care quality wanes without proactive oversight. A recurring theme is an impression that the facility is mismanaged at the top, with administrative bottlenecks and staff who feel underappreciated or underpaid. In these views, even excellent front-line caregiving is undermined by systemic issues that affect responsiveness, scheduling, and consistency.
The Covid era added another layer of complexity to the experience. Several residents or families recount the strain of visiting restrictions and altered visitation schedules, with some noting that privacy and quiet conversations were hindered by staff congregating near patient rooms. In at least one strongly negative account, a patient's family describes a situation in which the patient apparently faced nutritional neglect during a Covid-era discharge, compounding frustration with unresponsive administrative staff and a nurse whose bedside manner reportedly worsened the experience. Other families, while acknowledging the challenges of pandemic-era operations, emphasize the importance of clear communication and follow-through with discharge planning and daily updates.
There are also more mixed-to-positive stories that acknowledge facility age and upkeep but focus on reliable medical support. A review praising the staff notes that despite the building's age, Crestfield is clean and functional; patients felt well cared for and appreciated the availability of specialized injections and weekly routines that supported stability in medical needs. Another family highlights a well-organized discharge process, with a three-person staff conference that kept them informed and involved as their loved one prepared to leave. Such accounts underscore that, for some residents, the human touch - team communication, empathy, and steady care - can temper concerns about decor or modernization.
Yet the criticisms cannot be ignored. Several reviews point to food quality, perceived gaps in physical therapy training, and a sense that some staff members are overworked or disengaged. There are calls to update common bathrooms and decor, to improve air conditioning in some rooms, and to address administrative responsiveness - situations where a secretary's unavailability or a lag in returning calls leaves families feeling left in the dark. These threads remind readers that, even when the clinical care is sound, the overall patient and family experience hinges on the smooth functioning of administration and everyday operations.
In the end, Crestfield Rehab emerges as a place of real contrasts. For many, it is a center of healing where therapy staff, nurses, and aides demonstrate genuine dedication, warmth, and competence that facilitate meaningful recoveries and refreshed hope. For others, it is a place where administrative hurdles, aging facilities, and inconsistent communication shadow otherwise strong clinical care. The common denominator across these voices is the sense that the quality of care at Crestfield is highly dependent on the specific caregivers involved, the clarity of communication, and the facility's ability to support both patients and families through the complex journey of rehabilitation. If you're considering Crestfield, the prudent path may be to visit with questions about the particular needs of your loved one, speak with the care team about daily routines and discharge plans, and weigh the sincere, compassionate care many reviewers praise against the operational concerns raised by others.
155 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crestfield Rehabilitation Center & Fenwood Manor in Manchester, CT is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to its residents. Situated in a peaceful neighborhood, this community provides a comfortable and homelike environment for seniors looking for assistance with daily activities.
The community boasts an array of amenities designed to enhance the quality of life for residents. A beauty salon ensures that residents can easily maintain their personal grooming needs. Cable or satellite TV is provided in each room, keeping residents entertained and connected to the world. Community operated transportation is available, allowing residents to easily access local attractions and run errands. A computer center is available for those who wish to stay connected online, while Wi-Fi/high-speed internet ensures seamless connectivity throughout the community. Residents can enjoy delicious meals in the dining room with restaurant-style dining, catering to special dietary restrictions. Additionally, private bathrooms provide convenience and privacy.
Care services at Crestfield Rehabilitation Center & Fenwood Manor are comprehensive and personalized to meet individual needs. With 24-hour call system and supervision, residents have peace of mind knowing that help is always readily available. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by a team of dedicated caregivers. Medication management ensures that residents receive their medications on time and as prescribed. A mental wellness program promotes emotional well-being among residents.
Residents at Crestfield Rehabilitation Center & Fenwood Manor also have access to an array of engaging activities. Concierge services cater to individual preferences while fitness programs keep residents active and healthy. Planned day trips allow for exploration outside the community, while resident-run activities encourage social interaction within the community. Scheduled daily activities ensure that there is always something fun happening.
Furthermore, Crestfield Rehabilitation Center & Fenwood Manor benefits from its convenient location with numerous cafes, pharmacies, physicians' offices, restaurants, and theaters nearby. This allows residents easy access to essential services and entertainment options.
In summary, Crestfield Rehabilitation Center & Fenwood Manor is a well-appointed assisted living community that provides a warm and supportive environment for seniors. With a wide range of amenities, care services, and engaging activities, residents can enjoy an enriching and fulfilling lifestyle while receiving the assistance they need.
Crestfield Rehabilitation Center & Fenwood Manor is located at 565 Vernon Street, Manchester, CT 06040 in Hartford County, Connecticut
Crestfield Rehabilitation Center & Fenwood Manor on seniors.fyi includes 5 photos including images showing interior, windows, living room, architecture, home design, rehabilitation, physical therapy, therapy room, and more.
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