Loomis Lakeside At Reeds Landing
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807 Wilbraham Road, Springfield, MA 01109
For more information about senior living options: (844) 490-3973
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The facility is beautiful, especially the main building. Loomis Lakeside at Reeds Landing offers an inviting campus with refreshing, relaxing grounds by the lake. The staff are friendly, helpful, and caring, with specific mention of amazing care from Jaime and Gem. Twain's Cafe provides a pleasant dining experience with customizable meal options. Families praise the on-site medical care coordination and medication management at Reeds Landing. Residents are described as happy and speak highly of Reed's Landing. The environment is consistently clean and welcoming for visitors and residents.
The hostess is described as rude and confrontational when asked for a menu. The staff is under-staffed and unresponsive, with management lacking accountability. Residents in the nursing section were terribly treated, neglected, and screamed at. The facility is overpriced, given the level of care provided. There were bedbugs and a mouse in a patient's room. Nurses were stealing morphine and replacing it with mouthwash. Nurses violated HIPAA and talked about other nurses and aides. A nurse used a racial slur against a patient or staff.A striking throughline in the collective impressions about Reed's Landing and its neighboring offerings is the clash between a setting that is undeniably beautiful and a care culture that many reviewers feel is uneven, sometimes disappointingly so. Across multiple voices, the campus presents as a polished, well-kept place with inviting grounds, a calm lake, and accessible spaces that make a strong first impression. Yet when you listen closely to the experiences of families and caregivers, you hear a spectrum of care quality that swings from genuinely positive to alarmingly problematic, depending on where and with whom you interact.
Several reviewers emphasize the beauty and appeal of the facility. The main building and grounds are repeatedly described as attractive, and some residents' experiences reflect a bright, uplifting atmosphere in certain parts of the campus. For families exploring options, the designer aesthetics and serene outdoor spaces are compelling selling points. Positive comments also surface about how some staff members and volunteers approach residents' daily routines with warmth and attentiveness, contributing to a sense of welcome and community in places described as comfortable and engaging.
Diners and visitors also weigh in on day-to-day interactions that color the experience. There are patrons who report meaningful, helpful service and a willingness among some staff to assist with logistics that matter to families - such as arranging menus for residents who want to plan meals, or helping coordinate medical needs. In some scenarios, there is a sense of gratitude for staff members who go the extra mile during visits, including personnel who are perceived as genuinely caring and friendly. In these accounts, the experience feels respectful, well-run, and emotionally supportive for both residents and their families.
But there is a substantial counterpoint in the feedback. A number of reviews center on serious concerns about how residents receive care, especially in the nursing segment. One family recounts a prolonged period of neglect and distress for a loved one who was living in the nursing area for an extended time, describing being screamed at, being lied to, and a sense that the care was not consistently compassionate or competent. The critique extends to the overall cost, which in that account runs well into the thousands each month, with the implication that the care should match the high price but did not in their experience. The account emphasizes long delays when assistance is requested, a lack of gentleness toward elderly residents, and a sense that the facility prioritizes appearance and amenities over truly attentive, skilled care. This perspective asserts that the environment, though beautiful, fails to deliver on the core expectations of skilled nursing and compassionate support.
Other reviewers offer a more mixed or situational portrayal. Some visitors point out that while certain wings or staff members are excellent - describing particular people by name as exceptionally caring or professional - these positive interactions do not always translate into the experiences reported elsewhere in the same building. There are references to specific individuals who made a difference, such as a staff member and a nurse who were described as incredibly supportive, and there are notes about on-site medical coordination, including a GP with an office on site and help with organizing medications. These voices acknowledge that well-trained, empathetic care can be present within the same community that is criticized in other comments.
Some testimonies take a more critical stance on operational issues that influence trust and satisfaction. A few reviewers express frustration with the responsiveness and accountability of management, alleging under-staffing and inconsistent behavior by leadership. There are strong warnings about experiences of mismanagement, not addressing complaints, and a sense that the facility is not meeting the needs of residents in a timely or reliable fashion. In one particularly stark set of claims, allegations range from bedbugs and a rodent issue to theft of medications, HIPAA breaches, and widespread conflict among nurses and aides. While such allegations are serious and deserve attention, they reflect individual experiences and claims and illustrate how deeply trust can be eroded when problems go unaddressed or when there is perceived favoritism or bias.
On balance, readers gather that Reed's Landing functions as a place of considerable potential and undeniable beauty, with pockets of outstanding care and memorable staff who bring genuine warmth to residents' lives. At the same time, a pattern emerges of significant concerns about the consistency and reliability of care, especially in the nursing area, and about communication and accountability at the management level. The dichotomy is striking: a campus that can feel nearly idyllic in appearance and in some interactions, yet where multiple families have encountered experiences that are alarming, disheartening, or financially burdensome.
For families evaluating this community, the message is nuanced. The environment itself can be inviting and the onsite services, when managed well, appear to offer practical, compassionate support and opportunities for meaningful activity. However, prospective residents and their loved ones should probe beyond aesthetics and amenities to understand staffing levels, turnover, the chain of accountability, and how the facility handles concerns or complaints. Asking pointed questions about response times, how menus and dining are managed for residents who cannot always participate in meals, how the nursing staff coordinates with physicians, and how safety issues (such as medication management and infection control) are addressed can help illuminate whether the care culture will align with the family's expectations and the resident's needs. In essence, the site presents a compelling package, but the true measure of its value rests on the consistency, empathy, and reliability of the care one would receive day by day.
25 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Bradley International (14 miles away)
Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Loomis Lakeside At Reeds Landing is a skilled nursing facility located in Springfield, MA. We offer a variety of amenities and care services to ensure our residents' comfort and well-being.
Our facility features fully furnished accommodations with private bathrooms, allowing our residents to have their own personal space. They can enjoy their favorite shows and movies with cable or satellite TV in their rooms. Our community also includes a dining room where delicious meals are prepared and served according to any special dietary restrictions our residents may have.
At Loomis Lakeside At Reeds Landing, we understand the importance of maintaining an active lifestyle. That's why we offer scheduled daily activities for our residents to participate in. From social gatherings to physical exercises, there is always something engaging happening within our community.
We provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our caring staff is trained to manage medications and ensure that all medical needs are met. We also offer transportation arrangement for non-medical purposes, ensuring that our residents can easily access nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals.
Maintaining a clean and comfortable environment is essential at Loomis Lakeside At Reeds Landing. Our housekeeping services ensure that common areas and individual rooms are kept tidy at all times. For those who enjoy spending time outdoors, we have a garden area as well as an outdoor patio where residents can relax and enjoy fresh air.
If you or your loved one is seeking a skilled nursing facility that provides quality care services along with comfortable amenities in Springfield, MA, Loomis Lakeside At Reeds Landing is the ideal choice. We strive to create a warm and welcoming environment for our residents while meeting their individual needs.
This area of Springfield, Massachusetts offers a convenient location with a variety of amenities for seniors looking to live in the area. With several physicians and medical centers nearby, including options for alternative medicine and orthopedic care, residents have access to quality healthcare services. There are also a number of pharmacies within close proximity for easy access to medications and prescriptions. The area boasts a selection of restaurants and cafes, providing options for dining out or grabbing a quick meal. Additionally, there are parks nearby for leisurely walks or outdoor activities. For those requiring hospital services, several reputable hospitals are located within a short distance from this neighborhood. Public transportation is also easily accessible, making it convenient for seniors who may not drive. Overall, this area provides a mix of healthcare facilities, dining options, recreational spaces, and transportation services that cater to the needs of seniors living in the community.
Loomis Lakeside At Reeds Landing is located at 807 Wilbraham Road, Springfield, MA 01109 in Hampden County, Massachusetts
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