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Redstone Rehabilitation & Nursing Center in East Longmeadow, MA

Redstone Rehabilitation & Nursing Center is a memory care community in East Longmeadow, MA.

Information last verified:

135 Benton Dr, East Longmeadow, MA 01028

To contact a resident: (413) 525-3336

For more information about senior living options: (866) 208-4318

3.4 from 101 reviews
5 stars
51
4 stars
10
3 stars
3
2 stars
2
1 stars
35

Overall Review of Redstone Rehabilitation & Nursing Center

common 19 reviews mention this

Care teams are both praised

Residents describe staff members who are caring and responsive, though experiences vary widely.

Many reviews highlight staff who are kind, attentive, and supportive, with particular praise for nurses, CNAs, and therapy teams. Some families also call out individual people by name and describe consistent help with daily needs and reassurance. At the same time, multiple other reviews describe missed or delayed help, rude or dismissive behavior, and understaffing—so the overall experience is inconsistent.

differentiator 6 reviews mention this

Physical and occupational therapy

Physical and occupational therapy is one of the more consistently positive parts of the stay.

Several reviews praise PT and OT for being patient, dedicated, and focused on regaining independence. A few families also describe therapy teams engaging residents in their care plans with safety and dignity in mind. Even among more negative reviews, PT/OT is sometimes singled out as better than other parts of the experience.

common 11 reviews mention this

Cleanliness and facility condition

Reviews mention a wide range in cleanliness and upkeep from very clean to noticeably dirty.

Some residents and families say the facility is clean, well maintained, and tidy during visits. Others report strong negative observations such as unpleasant odors, mold, damaged flooring, and concerns about hygiene. Several negative reviews also describe residents left in soiled clothing or unattended for long periods, which ties cleanliness complaints directly to care routines.

caveat 7 reviews mention this

Food is often described poorly

Food quality is frequently criticized, with some reviews describing meals as cold or not appetizing.

A number of reviews complain that food is cold, of poor quality, or not what they would feed a loved one. Some mention limited options or difficulty ensuring residents eat or drink enough. While a few reviews say food is acceptable, the overall dining feedback is more negative than positive.

caveat 14 reviews mention this

Call buttons and staffing delays

Several reviews describe long waits for help, alongside concerns about staffing and follow-through.

Many negative reviews describe pressing call lights or bells and waiting a long time for nurses or aides, sometimes with delayed medication or delayed toileting assistance. Some reviews also connect the issue to being understaffed and disorganized, including complaints that management does not follow through after reports. Positive reviews exist, but the negative call-and-response theme is recurring across multiple experiences.

common 2 reviews mention this

Nearby medical options

The area includes nearby physician and hospital options within a few miles.

Residents and families are within reach of local medical services, including physician offices and major hospitals. If you want to compare logistical convenience to other communities, these nearby options can help you frame that conversation.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Transportation

  • Bradley International (11 miles away) Bradley International (11 miles away)

Nearby Places of Interest

Physicians

  • Pioneer Spine and Sports Physicians (0.5 miles)
  • Pioneer Valley Pediatrics (0.8 miles)
  • Ungar Jay M MD (1.4 miles)
  • Forest Park Eye Care (2.8 miles)
  • New England Orthopedic Surgeons (3.4 miles)
  • Riverbend Medical Group (3.5 miles)
  • Team Rehab (4 miles)

Pharmacies

  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.8 miles)
  • Big Y (3.5 miles)
  • Walgreens (4.5 miles)

Restaurants

  • Max Burger (1.3 miles)
  • Buonavita Restaurant (2 miles)
  • Manhattan Bagel (2.8 miles)
  • McDonald's (3.3 miles)
  • McDonald's (3.8 miles)
  • Hanger Bar and Grill (3.8 miles)
  • Five Guys Burgers & Fries (4.1 miles)

Cafes

  • Panera Bread (1.9 miles)
  • Starbucks (4.2 miles)
  • Starbucks (4.5 miles)

Parks

  • Treetop Park (2.5 miles)
  • Forest Park Zoo (2.6 miles)
  • School Street Park (3.6 miles)
  • Van Horn Park Path (6 miles)

Theaters

  • Enfield 12 - Cinemark Theatres (4.6 miles)

Transportation

  • Springfield Union Station (ZSF) (5 miles)

Hospitals

  • Mercy Medical Center (5.5 miles)
  • Shriners Hospitals for Children (5.8 miles)
  • Baystate Hospital Dailey Building (6.1 miles)
  • Baystate Medical Center (6.2 miles)
  • Baystate Pain Management Center (6.5 miles)

Frequently Asked Questions

Where is Redstone Rehabilitation & Nursing Center?
Does Redstone Rehabilitation & Nursing Center provide care for residents with dementia or Alzheimer's disease?

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