East Longmeadow Skilled Nursing Center

Pros

• The housekeeper at East Longmeadow Skilled Nursing Center consistently performed her job with a helpful and positive attitude.
• The facility was noted for being very clean and well-maintained, creating a pleasant environment for residents.
• Staff members were kind and attentive to residents' needs, providing care whenever needed.
• Many found the gym facilities to be nice, contributing to a good overall experience.
• In some instances, residents received assistance promptly when they required additional food options.
• One reviewer expressed satisfaction with their mother's rehabilitation experience and willingness to return if needed in the future.
• Dorothy, a CNA on the dementia unit, was consistently recognized for her kindness and interaction with families and residents.

Cons

• The initial welcome was lacking, with no staff member greeting the new resident upon arrival, resulting in a poor first impression.
• The food service was disorganized, as evidenced by the resident receiving a meal they couldn’t eat and a strange delay in providing appropriate vegetables.
• The facility appeared to be short-staffed, leading to inadequate engagement and activity for residents, contributing to their unhappiness.
• Communication issues were prevalent, with phones not being answered and calls not being returned promptly, causing frustration for family members.
• Many staff members showed a lack of friendliness or engagement with residents during visits, leading to feelings of neglect among families.
• Escalating concerns to higher management was necessary to receive attention from the administrator, indicating poor responsiveness at lower levels.

Review

East Longmeadow Skilled Nursing Center has received a mixed bag of reviews from families and residents, revealing both commendable aspects and significant areas for improvement. Many reviewers highlighted the dedication and helpfulness of the staff, particularly praising individual employees like the housekeeper who consistently performed her duties without complaints. Her willingness to assist even in small ways—such as bringing ice water when everyone else was busy—was emblematic of the positive spirit that some staff members brought to their roles. The cleanliness of the facility and its well-maintained gym were also noted as strong positives, contributing to a generally pleasant environment.

However, not all experiences were uniformly favorable. Several reviewers reported issues with initial reception upon admission to the facility. One individual noted feeling overlooked when they first arrived; for an extended period after being shown to their room, no one came to welcome them or provide necessary information about how to navigate the facility. This lack of orientation left them feeling disoriented and frustrated, particularly when basic resources like the call button weren’t pointed out. The reviewer expressed concern that new patients should receive more attentiveness upon arrival to ensure they feel welcomed and informed instead of isolated.

Dining experiences at East Longmeadow garnered mixed feedback as well. While one reviewer described the food as "OK," they criticized the portion sizes as being insufficient. Their experience with dinner showcased communication issues within dietary services; after receiving a meal lacking vegetables, it took further prompting for additional options to be provided. Though ultimately satisfied with the replacement meal, they wondered why there wasn’t more preparedness for dietary needs upon patient intake—a sentiment reflecting broader concerns about organizational readiness across multiple departments.

Another recurring theme in reviews was staffing shortages and their repercussions on resident care. One review described a situation where an elderly resident felt neglected and unhappy during her stay due to a lack of engagement activities compared with her past experiences at other facilities. A daughter expressed concern over various personal items being left unattended (like her mother’s phone) while highlighting difficulties in getting timely assistance from staff members when needed—a troubling sign that may indicate systemic issues within staffing levels.

Conversely, another reviewer praised their mother's rehabilitation experience at East Longmeadow, describing kind staff who were attentive to her needs during recovery following a fall. They expressed willingness for her return should she require rehabilitation again; however, this optimism was countered by another alarming review from family members dealing with unresponsive communication channels during crucial moments post-admission. Experiencing difficulty with phone calls going unanswered, compounded by challenges related to COVID-19 visitation procedures, led them to decide swiftly that moving their mother out would be necessary.

Finally, long-term residents have also shared grievances concerning consistent low morale among caregivers on certain units such as dementia care facilities. One family member recounted years of struggle just trying to get basic assistance for their loved one while detailing an interaction pattern where escalations had become necessary just to receive responses from higher-ups in administration—a point that encapsulates larger systemic frustrations faced by families relying on these caregiving institutions for support and comfort during vulnerable times.

In summary, while East Longmeadow Skilled Nursing Center boasts a clean environment and certain commendable staff members dedicated to providing quality service—elements critical for any care facility—the institution grapples with notable challenges regarding communication processes upon admission, perceived staffing shortages leading to disengagement among residents, nutritional service inconsistencies, and unresolved administrative accountability issues that marred numerous experiences reported by residents' families over time.

Physicians

• Pioneer Valley Pediatrics (0.1 miles)
• Ungar Jay M MD (0.9 miles)
• Pioneer Spine and Sports Physicians (1.3 miles)
• Forest Park Eye Care (2.2 miles)
• New England Orthopedic Surgeons (2.9 miles)
• Riverbend Medical Group (2.9 miles)
• Team Rehab (3.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Big Y (3 miles)
• Walgreens (3.8 miles)

Restaurants

• Max Burger (1.1 miles)
• Manhattan Bagel (2.1 miles)
• Buonavita Restaurant (2.7 miles)
• McDonald's (3.2 miles)
• Max's Tavern (3.5 miles)
• McDonald's (3.6 miles)
• Hanger Bar and Grill (3.6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (3.6 miles)
• Starbucks (5 miles)

Parks

• Treetop Park (1.9 miles)
• Forest Park Zoo (2 miles)
• School Street Park (3.1 miles)
• Van Horn Park Path (5.3 miles)

Transportation

• Springfield Union Station (ZSF) (4.4 miles)

Hospitals

• Mercy Medical Center (4.8 miles)
• Shriners Hospitals for Children (5.1 miles)
• Baystate Hospital Dailey Building (5.5 miles)
• Baystate Medical Center (5.5 miles)
• Baystate Pain Management Center (5.9 miles)

Theaters

• Enfield 12 - Cinemark Theatres (5.1 miles)