Care One At Redstone

Pros

• The physical therapy team at CareOne at Redstone was consistently praised for being skilled and attentive to patients' needs.
• Many reviewers appreciated the spaciousness and cleanliness of the rooms, contributing to a comfortable living environment.
• Staff were acknowledged for their willingness to accommodate dietary restrictions, showing a commitment to personalized care.
• The facility's layout was described as easy to navigate, allowing residents to find their way without difficulty.
• Some families expressed gratitude for the responsive nature of certain staff members who were dedicated and caring in their approach.
• Reviewers noted that the physical therapy room was well-equipped, enhancing rehabilitation efforts for residents.
• The overall atmosphere of the facility was often described as homey and welcoming by multiple visitors.

Cons

• The staff was unresponsive to patient needs and often took a long time to respond to calls for assistance.
• There were significant communication issues, including a failure to report falls and misdiagnoses by in-house doctors.
• Many patients experienced inadequate dietary accommodations, with meals not meeting their specific restrictions.
• The facility had cleanliness issues, including dirty clothes and bedding not being promptly changed.
• Patients reported feeling degraded when advised to use pull-ups instead of receiving timely help for bathroom needs.
• The response from staff regarding medical concerns was dismissive, as they prioritized insurance matters over patient care.
• Family members faced difficulty in getting answers or support when seeking information about their loved ones’ care.
• Some nurses displayed rude behavior, lacking compassion towards patients and their families.
• Physical therapy services varied greatly in quality, with some therapists failing to provide appropriate care or attention during sessions.
• Overall dissatisfaction with the level of care led several families to regret choosing the facility for rehabilitation services.

Review

CareOne at Redstone has garnered a wide array of reviews ranging from extremely positive to deeply negative, illustrating a facility that offers both commendable and concerning experiences for its residents and their families.

On one hand, several reviewers praised the physical therapy department, highlighting the staff's dedication and effectiveness in delivering care. Many have expressed satisfaction with the therapists' professionalism, noting that they worked diligently to assist residents in their rehabilitation process. For instance, one resident felt particularly fortunate to receive personalized attention during therapy sessions and appreciated the gym facilities available. Furthermore, several comments reflected positively on the cleanliness of the facility, with some stating that it lacked unpleasant odors often associated with nursing homes. The spaciousness of some rooms also received mention, indicating an overall satisfactory living environment for many.

However, contrasting these positive notes are significant concerns regarding patient care that emerged across multiple reviews. Numerous families reported feeling frustrated with the staff's responsiveness when immediate assistance was needed. Instances were cited where patients pushed call buttons for extended periods without receiving help or had to seek assistance on foot after waiting too long. This lack of timely response not only exacerbated feelings of neglect but also raised serious concerns about safety—especially when reviewing cases where patients experienced falls without adequate oversight from caregivers.

Moreover, issues related to communication were a recurrent theme among dissatisfied clients and family members. There were reports of misdiagnoses by in-house doctors that led to untreated medical conditions such as cellulitis and lymphedema, showcasing troubling lapses in medical oversight that could endanger residents' well-being. In one case highlighted by a reviewer seeking clarification on dietary restrictions for renal health, it appeared that essential dietary adjustments were either neglected or poorly communicated among staff members.

The sentiment expressed by certain family members was particularly disheartening; feelings of regret over choosing CareOne at Redstone surfaced frequently in their critiques. One individual recounted a painful experience following their mother-in-law's death; they lamented inadequate responses from staff regarding autopsy options and issues surrounding lost personal belongings after her passing—a situation compounded by what they considered a lack of empathy from management during an incredibly difficult time.

Facilitating effective communication between healthcare personnel and families is integral to nurturing trust within assisted-living environments like CareOne at Redstone. Yet this seems to be lacking based on numerous reviews detailing unfulfilled requests for information about loved ones’ care plans or difficulties getting return calls from physicians or therapists.

Aspects such as room temperature discomforts—reported as “freezing cold”—and minimal entertainment activities further detracted from residents’ overall experiences at CareOne at Redstone for some individuals. Families reported unmet needs regarding proper hygiene practices within patient quarters, which could lead to avoidable health complications like infections if not addressed adequately.

In summary, while there are commendable entities like physical therapy teams who excel at their roles and maintain good rapport with residents, systemic issues in patient care, communication breakdowns between staff and families, alongside inadequate responsiveness contribute significantly to dissatisfaction among others navigating this complex healthcare landscape. If improvements aren't made swiftly addressing these critical areas—particularly in staffing protocols and attentiveness—it remains uncertain whether CareOne at Redstone can retain residents’ trust moving forward amidst such polarizing feedback.

Located in East Longmeadow, Massachusetts, this area offers a variety of healthcare options including Pioneer Spine and Sports Physicians, Pioneer Valley Pediatrics, and Riverbend Medical Group. Nearby pharmacies such as Walgreens and CVS Pharmacy provide convenient access to medications. For dining options, there are choices like Max Burger and Buonavita Restaurant. Panera Bread and Starbucks offer cozy spots for a coffee or meal. Residents can also enjoy outdoor activities at Treetop Park or Forest Park Zoo. The proximity to hospitals like Mercy Medical Center and Shriners Hospitals for Children ensures comprehensive medical care for seniors living in this area. Additionally, transportation from Springfield Union Station is easily accessible for those looking to explore beyond the neighborhood. Overall, this part of East Longmeadow provides a well-rounded environment with essential amenities for senior living.

Physicians

• Pioneer Spine and Sports Physicians (0.5 miles)
• Pioneer Valley Pediatrics (0.8 miles)
• Ungar Jay M MD (1.4 miles)
• Forest Park Eye Care (2.8 miles)
• New England Orthopedic Surgeons (3.4 miles)
• Riverbend Medical Group (3.5 miles)
• Team Rehab (4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Big Y (3.5 miles)
• Walgreens (4.5 miles)

Restaurants

• Max Burger (1.3 miles)
• Buonavita Restaurant (2 miles)
• Manhattan Bagel (2.8 miles)
• McDonald's (3.3 miles)
• McDonald's (3.8 miles)
• Hanger Bar and Grill (3.8 miles)
• Five Guys Burgers & Fries (4.1 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)

Parks

• Treetop Park (2.5 miles)
• Forest Park Zoo (2.6 miles)
• School Street Park (3.6 miles)
• Van Horn Park Path (6 miles)

Theaters

• Enfield 12 - Cinemark Theatres (4.6 miles)

Transportation

• Springfield Union Station (ZSF) (5 miles)

Hospitals

• Mercy Medical Center (5.5 miles)
• Shriners Hospitals for Children (5.8 miles)
• Baystate Hospital Dailey Building (6.1 miles)
• Baystate Medical Center (6.2 miles)
• Baystate Pain Management Center (6.5 miles)