Care One At Redstone in East Longmeadow, MA
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Information last verified:
135 Benton Drive, East Longmeadow, MA 01028
For more information about senior living options: (844) 490-3973
He has been at Redstone for seven weeks of rehab and is very impressed with the care he has received from the staff. The CNAs take good care of him, keeping him clean and comfortable. The rehab therapists are knowledgeable and encouraging, and they allow family participation in exercises. There is a larger staff presence compared to his previous facility, which improved the care experience. The care staff are cordial, always acknowledging him and addressing him by name. CareOne at Redstone was a good choice for his rehab. The facility was clean and well maintained. The social work team went beyond routine discharge requirements and focused on the best path forward. The staff were amazing, always helpful, and took a genuine interest in his care. Tatiana and Kaitlyn, the physical therapists, were outstanding.
The reviews describe CareOne at Redstone as a nightmare with incompetent handling and billing mistakes. It is not a safe place, having run out of critical medicine and sending a patient to the ER. The staff are described as rude, lazy, and uncaring, with management failing to follow through. The facility is dirty, with a strong stench, mold, chipped paint, and damaged flooring creating an institutional atmosphere. The wait times for nurses or aides are unacceptably long. Residents are left in soiled clothing and waste for hours, with little attention to basic hygiene. Meals are flavorless and lack variety, not meeting dietary needs. Discharge planning is chaotic, with families not informed about discharge dates or times. The facility is severely understaffed, leading to neglect and safety concerns. Some reviewers call the place a dump and say it should be shut down. Care is described as treating residents like objects rather than people. In-house medical care is unreliable, with misdiagnoses or missed treatments reported.Care One at Redstone in East Longmeadow is best suited for families prioritizing skilled rehab and strong therapy services, with a willingness to supervise and advocate closely for a loved one. When a resident needs intensive physical and occupational therapy to regain function after surgery, stroke, or hospitalization, this community can deliver meaningful progress, especially when therapists are supported by engaged social workers and a generally competent clinical team. However, the fit hinges on accessible oversight by family members or trusted leaves of absence; without that vigilance, risks rise. Alternatives should be on the table for families who cannot commit to constant monitoring, who require more consistent communication, or who fear repeated safety-and-medication lapses. In short, this is a rehab-forward option that can work well in the right circumstances, but it is not a turnkey solution for every senior with complex needs.
The positives are real and meaningful in the right contexts. Several reviews highlight exceptionally capable physical and occupational therapists who push for independence and safety, with staff members who treat residents with warmth and respect. Cleanliness and maintenance are noted by supporters as strong points, and some families repeatedly commend social workers who go beyond routine discharge planning to secure a sensible post-acute path. When the clinical team is aligned, receptors of care report that residents regain function, return home sooner, and feel seen by attentive nurses and aides. For patients who benefit from structured rehabilitation and daily therapy momentum, these strengths can translate into tangible gains, particularly on the rehab floor where staff-to-resident ratios feel more favorable than on other floors. The culinary side presents some accommodations as well, including dietary flexibility for Halal diets and meals that, while not gourmet, meet basic nutritional needs for many. Overall, the best-case experiences point to a capable therapy crew and a clean, navigable environment.
Yet the cons loom large and are repeatedly echoed across a broad spectrum of reviews. A central theme is persistent understaffing and uneven staffing levels, which translate into long wait times, delayed medication administration, and intermittent attention to call bells. Families describe missed doses, miscommunications about discharge timing, and a pattern of caregivers being stretched too thin to deliver consistently reliable care. Safety concerns surface frequently, from mechanical failures in patient handling to delays in recognizing and responding to medical needs, sometimes culminating in ER visits or hospital readmissions. The most troubling reports describe patients left in soiled clothing or beds for prolonged periods, insufficient hygiene practices, and a sense that the facility is more focused on intake and billing than on daily resident well-being. Observations of odor, wear, and general environmental wear have also appeared in multiple accounts, painting a picture of a building that can feel neglected when staffing is not robust.
The conflict between notable strengths and these pervasive drawbacks creates a difficult calculus. When therapy is high-quality and care staff are genuinely kind, the care experience can feel intimate and effective, with families feeling reassured about progress and discharge planning. However, those gains can be undercut by systemic issues, misfiled charts, inconsistent communication from leadership, and a recurrent impression that decisions hinge on insurance nuances rather than resident needs. A few reviewers recount positive, family-centered experiences with proactive social work teams who champion longer or more appropriate post-acute stays, but many others describe a contradictory landscape where excellent performers are outnumbered by disengaged staff or inefficient processes. The offsetting effect of the pros is real for some, but the weight of the cons makes the overall value proposition highly variable.
For families weighing a decision, several practical steps can tilt the odds toward a favorable outcome if choosing Care One at Redstone. First, insist on a concrete, written care and discharge plan with weekly milestones and explicit responsibilities assigned to social work, nursing, and therapy. Ask for a direct contact person for daily updates and require prompt reporting of any changes in medical status, medication orders, or vital signs. During visits, observe not only the therapy gym but the overall floor routines, meal deliveries, and call-bell responsiveness, and request a time to shadow the therapy team with a loved one to see how safety and dignity are maintained in real time. Inquire about the staffing model for each shift, and seek assurances about escalation protocols when a resident needs urgent attention. Finally, verify that outpatient or home health referrals are documented and executed before discharge, and confirm that insurance coverage aligns with the intended stay length to avoid last-minute hurdles.
In the end, Care One at Redstone presents a mixed but navigable risk profile. It can be a smart choice for families whose priority is robust rehabilitation, where therapy momentum and attentive, personable staff drive measurable progress and where family oversight can complement professional care. It is less suitable for those seeking a uniformly high standard of daily care on both rehab and long-term floors, or for families unwilling or unable to intervene when gaps in communication, medication management, or timely response become evident. The facility’s strengths are real, yet too often they are overshadowed by persistent concerns about staffing consistency, safety lapses, and administrative missteps. Prospective residents should enter with a clear, written advocacy plan, ready to engage the team actively and to pivot to alternatives if warnings signs persist after intake. This approach turns a potentially rewarding rehab-focused stay into a safer, more predictable experience that respects both the resident’s dignity and the family’s peace of mind.
254 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Care One At Redstone in East Longmeadow, MA is a vibrant and luxurious assisted living community that provides exceptional care services and an array of amenities to ensure the comfort and well-being of its residents.
The community offers a host of amenities including a beauty salon for pampering and grooming needs, cable or satellite TV for entertainment, community-operated transportation for easy access to nearby attractions and appointments, and a computer center for staying connected with loved ones.
Residents can enjoy delicious meals in the elegant dining room with restaurant-style dining, or they can opt to prepare their own meals in the fully furnished kitchenette provided in each apartment. Housekeeping services take care of tidying up so residents can focus on enjoying their time.
For leisure activities, residents have access to a fitness room to stay active and maintain their mobility. The gaming room offers opportunities for friendly competition and socialization, while the small library provides a quiet space for reading and relaxation. Outdoor spaces such as gardens allow residents to enjoy nature and fresh air.
Care One At Redstone also offers various care services including 24-hour call system for immediate assistance, 24-hour supervision to ensure safety, assistance with activities of daily living such as bathing and dressing, and assistance with transfers to move around comfortably. Medication management is available to ensure proper administration of medications, while special dietary restrictions are catered to in the meal preparation services.
Residents can engage in exciting activities organized by the community's concierge services or participate in fitness programs designed to promote overall health. Planned day trips offer opportunities for exploration outside the community, while resident-run activities encourage social interaction among peers. Scheduled daily activities keep residents engaged and entertained throughout the week.
With 3 cafes, 3 parks, 10 pharmacies, 15 physicians' offices,and 21 restaurants located nearby Care One At Redstone offers convenient access to essential amenities within close proximity.
Overall, Care One At Redstone is dedicated to providing a comfortable and enriching environment for seniors, ensuring they receive the care and assistance they need while enjoying a vibrant and fulfilling lifestyle.
Located in East Longmeadow, Massachusetts, this area offers a variety of healthcare options including Pioneer Spine and Sports Physicians, Pioneer Valley Pediatrics, and Riverbend Medical Group. Nearby pharmacies such as Walgreens and CVS Pharmacy provide convenient access to medications. For dining options, there are choices like Max Burger and Buonavita Restaurant. Panera Bread and Starbucks offer cozy spots for a coffee or meal. Residents can also enjoy outdoor activities at Treetop Park or Forest Park Zoo. The proximity to hospitals like Mercy Medical Center and Shriners Hospitals for Children ensures comprehensive medical care for seniors living in this area. Additionally, transportation from Springfield Union Station is easily accessible for those looking to explore beyond the neighborhood. Overall, this part of East Longmeadow provides a well-rounded environment with essential amenities for senior living.
Care One At Redstone is located at 135 Benton Drive, East Longmeadow, MA 01028 in Hampden County, Massachusetts
Care One At Redstone on seniors.fyi includes 7 photos including images showing dining, interior, natural light, decor, building, architecture, entrance, brick, and more.
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Interior
Decor
Building
Dining
Outdoor
Natural Light
