Care One At Redstone

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  • Interior

    A spacious and inviting lobby featuring comfortable seating arrangements and elegant decor, perfect for relaxing or socializing.
  • Decor

    A beautifully arranged dining area featuring elegant tables and chairs, bathed in natural light.
  • Building

    A welcoming entrance of a brick building surrounded by landscaped greenery.
  • Dining

    A bright and inviting dining area with a game board set up on the table.
  • Outdoor

    A cherished moment with family, capturing love and support.
  • Natural Light

    A beautifully arranged dining room with elegant table settings and ample natural light.

Care One At Redstone

135 Benton Drive, East Longmeadow, MA 01028

For more information about senior living options: (844) 490-3973

2.1 from 21 reviews
5 stars
1
4 stars
6
3 stars
0
2 stars
2
1 stars
12

Skilled Nursing Facility

Overall Review

Pros

  • pro The physical therapy team at CareOne at Redstone was consistently praised for being skilled and attentive to patients' needs.
  • pro Many reviewers appreciated the spaciousness and cleanliness of the rooms, contributing to a comfortable living environment.
  • pro Staff were acknowledged for their willingness to accommodate dietary restrictions, showing a commitment to personalized care.
  • pro The facility's layout was described as easy to navigate, allowing residents to find their way without difficulty.
  • pro Some families expressed gratitude for the responsive nature of certain staff members who were dedicated and caring in their approach.
  • pro Reviewers noted that the physical therapy room was well-equipped, enhancing rehabilitation efforts for residents.
  • pro The overall atmosphere of the facility was often described as homey and welcoming by multiple visitors.

Cons

  • pro The staff was unresponsive to patient needs and often took a long time to respond to calls for assistance.
  • pro There were significant communication issues, including a failure to report falls and misdiagnoses by in-house doctors.
  • pro Many patients experienced inadequate dietary accommodations, with meals not meeting their specific restrictions.
  • pro The facility had cleanliness issues, including dirty clothes and bedding not being promptly changed.
  • pro Patients reported feeling degraded when advised to use pull-ups instead of receiving timely help for bathroom needs.
  • pro The response from staff regarding medical concerns was dismissive, as they prioritized insurance matters over patient care.
  • pro Family members faced difficulty in getting answers or support when seeking information about their loved ones’ care.
  • pro Some nurses displayed rude behavior, lacking compassion towards patients and their families.
  • pro Physical therapy services varied greatly in quality, with some therapists failing to provide appropriate care or attention during sessions.
  • pro Overall dissatisfaction with the level of care led several families to regret choosing the facility for rehabilitation services.

Review

CareOne at Redstone has garnered a wide array of reviews ranging from extremely positive to deeply negative, illustrating a facility that offers both commendable and concerning experiences for its residents and their families.

On one hand, several reviewers praised the physical therapy department, highlighting the staff's dedication and effectiveness in delivering care. Many have expressed satisfaction with the therapists' professionalism, noting that they worked diligently to assist residents in their rehabilitation process. For instance, one resident felt particularly fortunate to receive personalized attention during therapy sessions and appreciated the gym facilities available. Furthermore, several comments reflected positively on the cleanliness of the facility, with some stating that it lacked unpleasant odors often associated with nursing homes. The spaciousness of some rooms also received mention, indicating an overall satisfactory living environment for many.

However, contrasting these positive notes are significant concerns regarding patient care that emerged across multiple reviews. Numerous families reported feeling frustrated with the staff's responsiveness when immediate assistance was needed. Instances were cited where patients pushed call buttons for extended periods without receiving help or had to seek assistance on foot after waiting too long. This lack of timely response not only exacerbated feelings of neglect but also raised serious concerns about safety—especially when reviewing cases where patients experienced falls without adequate oversight from caregivers.

Moreover, issues related to communication were a recurrent theme among dissatisfied clients and family members. There were reports of misdiagnoses by in-house doctors that led to untreated medical conditions such as cellulitis and lymphedema, showcasing troubling lapses in medical oversight that could endanger residents' well-being. In one case highlighted by a reviewer seeking clarification on dietary restrictions for renal health, it appeared that essential dietary adjustments were either neglected or poorly communicated among staff members.

The sentiment expressed by certain family members was particularly disheartening; feelings of regret over choosing CareOne at Redstone surfaced frequently in their critiques. One individual recounted a painful experience following their mother-in-law's death; they lamented inadequate responses from staff regarding autopsy options and issues surrounding lost personal belongings after her passing—a situation compounded by what they considered a lack of empathy from management during an incredibly difficult time.

Facilitating effective communication between healthcare personnel and families is integral to nurturing trust within assisted-living environments like CareOne at Redstone. Yet this seems to be lacking based on numerous reviews detailing unfulfilled requests for information about loved ones’ care plans or difficulties getting return calls from physicians or therapists.

Aspects such as room temperature discomforts—reported as “freezing cold”—and minimal entertainment activities further detracted from residents’ overall experiences at CareOne at Redstone for some individuals. Families reported unmet needs regarding proper hygiene practices within patient quarters, which could lead to avoidable health complications like infections if not addressed adequately.

In summary, while there are commendable entities like physical therapy teams who excel at their roles and maintain good rapport with residents, systemic issues in patient care, communication breakdowns between staff and families, alongside inadequate responsiveness contribute significantly to dissatisfaction among others navigating this complex healthcare landscape. If improvements aren't made swiftly addressing these critical areas—particularly in staffing protocols and attentiveness—it remains uncertain whether CareOne at Redstone can retain residents’ trust moving forward amidst such polarizing feedback.

Features

Housing

  • 254 resident community capacity 254 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Bradley International (11 miles away) Bradley International (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Care One At Redstone in East Longmeadow, MA is a vibrant and luxurious assisted living community that provides exceptional care services and an array of amenities to ensure the comfort and well-being of its residents.

The community offers a host of amenities including a beauty salon for pampering and grooming needs, cable or satellite TV for entertainment, community-operated transportation for easy access to nearby attractions and appointments, and a computer center for staying connected with loved ones.

Residents can enjoy delicious meals in the elegant dining room with restaurant-style dining, or they can opt to prepare their own meals in the fully furnished kitchenette provided in each apartment. Housekeeping services take care of tidying up so residents can focus on enjoying their time.

For leisure activities, residents have access to a fitness room to stay active and maintain their mobility. The gaming room offers opportunities for friendly competition and socialization, while the small library provides a quiet space for reading and relaxation. Outdoor spaces such as gardens allow residents to enjoy nature and fresh air.

Care One At Redstone also offers various care services including 24-hour call system for immediate assistance, 24-hour supervision to ensure safety, assistance with activities of daily living such as bathing and dressing, and assistance with transfers to move around comfortably. Medication management is available to ensure proper administration of medications, while special dietary restrictions are catered to in the meal preparation services.

Residents can engage in exciting activities organized by the community's concierge services or participate in fitness programs designed to promote overall health. Planned day trips offer opportunities for exploration outside the community, while resident-run activities encourage social interaction among peers. Scheduled daily activities keep residents engaged and entertained throughout the week.

With 3 cafes, 3 parks, 10 pharmacies, 15 physicians' offices,and 21 restaurants located nearby Care One At Redstone offers convenient access to essential amenities within close proximity.

Overall, Care One At Redstone is dedicated to providing a comfortable and enriching environment for seniors, ensuring they receive the care and assistance they need while enjoying a vibrant and fulfilling lifestyle.

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Nearby Places of Interest

Located in East Longmeadow, Massachusetts, this area offers a variety of healthcare options including Pioneer Spine and Sports Physicians, Pioneer Valley Pediatrics, and Riverbend Medical Group. Nearby pharmacies such as Walgreens and CVS Pharmacy provide convenient access to medications. For dining options, there are choices like Max Burger and Buonavita Restaurant. Panera Bread and Starbucks offer cozy spots for a coffee or meal. Residents can also enjoy outdoor activities at Treetop Park or Forest Park Zoo. The proximity to hospitals like Mercy Medical Center and Shriners Hospitals for Children ensures comprehensive medical care for seniors living in this area. Additionally, transportation from Springfield Union Station is easily accessible for those looking to explore beyond the neighborhood. Overall, this part of East Longmeadow provides a well-rounded environment with essential amenities for senior living.

Physicians

  • Pioneer Spine and Sports Physicians (0.5 miles)
  • Pioneer Valley Pediatrics (0.8 miles)
  • Ungar Jay M MD (1.4 miles)
  • Forest Park Eye Care (2.8 miles)
  • New England Orthopedic Surgeons (3.4 miles)
  • Riverbend Medical Group (3.5 miles)
  • Team Rehab (4 miles)

Pharmacies

  • Walgreens (1.3 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (2.6 miles)
  • CVS Pharmacy (2.8 miles)
  • Big Y (3.5 miles)
  • Walgreens (4.5 miles)

Restaurants

  • Max Burger (1.3 miles)
  • Buonavita Restaurant (2 miles)
  • Manhattan Bagel (2.8 miles)
  • McDonald's (3.3 miles)
  • McDonald's (3.8 miles)
  • Hanger Bar and Grill (3.8 miles)
  • Five Guys Burgers & Fries (4.1 miles)

Cafes

  • Panera Bread (1.9 miles)
  • Starbucks (4.2 miles)
  • Starbucks (4.5 miles)

Parks

  • Treetop Park (2.5 miles)
  • Forest Park Zoo (2.6 miles)
  • School Street Park (3.6 miles)
  • Van Horn Park Path (6 miles)

Theaters

  • Enfield 12 - Cinemark Theatres (4.6 miles)

Transportation

  • Springfield Union Station (ZSF) (5 miles)

Hospitals

  • Mercy Medical Center (5.5 miles)
  • Shriners Hospitals for Children (5.8 miles)
  • Baystate Hospital Dailey Building (6.1 miles)
  • Baystate Medical Center (6.2 miles)
  • Baystate Pain Management Center (6.5 miles)

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