Care One At Redstone is a nursing home community in East Longmeadow, MA.
Information last verified:
Care One At Redstone in East Longmeadow, MA
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135 Benton Drive, East Longmeadow, MA 01028
For more information about senior living options: (866) 208-4318
Multiple residents describe long waits when they press for help.
Several reviewers say staff response to call lights or help buttons is delayed, sometimes taking well over an hour. A number of comments connect that delay to basic needs like toileting, medication access, or turning for care. A few reviews also describe residents being left unattended in soiled clothing or fluids while family had to step in or wait.
Residents and families report both attentive care and serious lapses.
Some reviews describe nurses and aides as caring, supportive, and patient, including assistance with feeding, therapy encouragement, and compassionate communication. Other reviews are much more negative, citing neglect, rude interactions, missed needs, and unsafe outcomes such as delayed medication or delayed follow-up. Taken together, the reviews suggest day-to-day care can vary widely depending on the situation and the staff present.
Reviews disagree on how clean the facility feels.
Positive comments mention clean rooms, clean common areas, and reduced odor compared with typical nursing homes. Negative reviews describe dirty rooms, soiled linens or briefs, lingering odors, and visible upkeep issues. A few reviewers also say they had to advocate repeatedly to get items cleaned or changed.
Rehabilitation therapy is a bright spot in many reviews.
Many families highlight physical therapy and occupational or speech therapy as supportive, knowledgeable, and encouraging. Several reviewers specifically mention getting patients up and moving, practicing exercises, and working toward safety and independence. Even in reviews that criticize other parts of the stay, therapy is frequently mentioned as the strongest area.
Dining feedback ranges from acceptable to disappointing.
Some reviews say food was fine or even surprisingly good, and a few mention that dietary restrictions were accommodated. Other reviewers report cold meals, limited variety, and problems with pureed diets feeling bland or lacking options. A recurring thread in the more negative reviews is that food and hydration sometimes require frequent reminders from family.
Some families describe confusing or late discharge updates.
A few reviewers say discharge planning and discharge-related communication were stressful, including delays in paperwork or not hearing back about discharge timing. Others praise the social work team for coordinating records, supporting planning, and helping avoid discharge until someone is physically ready. Overall, the experience with updates and handoffs appears inconsistent across stays.
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254 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Bradley International (11 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesLocated in East Longmeadow, Massachusetts, this area offers a variety of healthcare options including Pioneer Spine and Sports Physicians, Pioneer Valley Pediatrics, and Riverbend Medical Group. Nearby pharmacies such as Walgreens and CVS Pharmacy provide convenient access to medications. For dining options, there are choices like Max Burger and Buonavita Restaurant. Panera Bread and Starbucks offer cozy spots for a coffee or meal. Residents can also enjoy outdoor activities at Treetop Park or Forest Park Zoo. The proximity to hospitals like Mercy Medical Center and Shriners Hospitals for Children ensures comprehensive medical care for seniors living in this area. Additionally, transportation from Springfield Union Station is easily accessible for those looking to explore beyond the neighborhood. Overall, this part of East Longmeadow provides a well-rounded environment with essential amenities for senior living.
Care One At Redstone is located at 135 Benton Drive, East Longmeadow, MA 01028 in Hampden County, Massachusetts
Care One At Redstone on seniors.fyi includes 7 photos including images showing dining, interior, natural light, decor, cozy atmosphere, building, architecture, entrance, and more.
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