Vero Health & Rehab Of Wilbraham

Pros

• The staff at Wingate is wonderful, always friendly and welcoming.
• Great nursing care and physical therapy.
• The room was comfortable and had everything needed.
• The best part of the experience was the people.
• Some of the staff do their job with a caring attitude.
• They will bend over backwards to keep people and provide 24/7 care.
• Staff members are accommodating and respectful.
• These positive statements are taken directly from the reviews provided above, but they may not accurately represent every individual's experience at Wingate at Wilbraham.

Cons

• The staff at the facility were rude, unkind, and abrupt.
• The care provided was poor, with blood soaked bandages not being changed and stitches coming out unnoticed.
• The nursing home had inadequate staffing and the staff seemed stressed and hurried with patients.
• The food at the facility was described as awful and the menu never seemed to change.
• Linen on the bed of a patient was not changed for an extended period of time.
• Showers were not given unless specifically requested, despite bathroom issues requiring assistance every three hours.
• The management of the facility was criticized for not putting patients first.
• Caregivers had to constantly remind staff to change incontinent individuals.
• Staff neglected to provide proper assistance to a high-risk falling patient, resulting in a fractured leg.
• The staff at the facility treated both patients and their families disrespectfully and violated patients' rights.

Review

Wingate at Wilbraham, a nursing home located in Wilbraham, Massachusetts, has received mixed reviews from various individuals who have had experience with the facility. While some have praised the staff for their friendliness and excellent care, others have expressed concerns about the quality of care provided to their loved ones.

One family member commended the staff for their welcoming attitude and eagerness to involve them in decision-making processes. They spoke highly of the nursing care and physical therapy provided to their husband during his short-term stay. The room was described as comfortable and well-equipped, but it was ultimately the people who made the experience truly enjoyable.

However, another reviewer had a completely contrasting experience. Their father was initially placed in a double room where he encountered rude and unkind staff members. After just one day, they requested a transfer to a different facility due to the poor treatment received. They believed that all staff members would benefit from sensitivity training and ethics education.

Another family shared a distressing story of inadequate care for their father, who had a fractured ankle upon admission. Despite being advised to see an Orthopedic Doctor promptly, it took Wingate two weeks to arrange an appointment. The patient's ankle was not set properly, causing unnecessary pain and suffering. Inadequate physical therapy resulted in bedsores, ultimately leaving the father unable to walk again or enjoy his previous daily activities.

Similarly, another individual described very poor care for their heart surgery patient relative. They observed blood-soaked bandages that were neglected by the nurses multiple times over three weeks until they took matters into their own hands and sought medical attention outside of Wingate. The lack of adequate staffing seemed evident throughout their stay, with rushed and stressed employees providing subpar care.

A frustrated daughter expressed disappointment in her mother's treatment at Wingate at Wilbraham. Her mother required frequent assistance with bathroom needs due to her condition, but her linen remained unchanged for the duration of her stay. The daughter also noted a lack of showering unless requested and a reliance on baby monitors as bed and chair alarms. Despite being at risk for falling, her mother experienced a fall that resulted in injuries before being discharged due to insurance coverage.

Another reviewer criticized the facility's lack of 24/7 care despite claiming otherwise. They highlighted issues with lost belongings, minimal care, and cramped living conditions with shared rooms. The individual recommended caution for anyone considering Wingate at Wilbraham due to its apparent deficiencies.

Lastly, an individual expressed extreme dissatisfaction with the care their grandmother received at the facility. They claimed that the staff treated both the patients and family members disrespectfully while violating their grandmother's rights. Dealing with Wingate proved to be a challenge, filled with lies and a lack of accommodations.

In conclusion, reviews for Wingate at Wilbraham are mixed, highlighting both positive experiences and areas for improvement within the facility. While some family members were satisfied with the care provided by friendly staff members, others encountered unkindness, neglectful behavior, and inadequate treatment for their loved ones. It is clear from these reviews that there are areas where Wingate could benefit from increased staff training, improved communication, and enhanced attention to patient needs.

Physicians

• Pediatric Services of Wilbraham (0.8 miles)
• Riverbend Medical Group (0.9 miles)
• Kelly Peter J Md Kelly Peter J Md Pc Ludlow (3.1 miles)
• Clifford Bernard MD (4.5 miles)
• Chertoff Andrew MD (4.5 miles)
• Peter J Kelly (4.7 miles)
• Acupuncture Alternative and General Medicine Center (5.3 miles)

Restaurants

• Route 20 Bar & Grille (1.8 miles)
• Pafumi's (2 miles)
• D'Angelo Grilled Sandwiches (2.1 miles)
• Tony & Penny's Restaurant (2.4 miles)
• Friendly's (3 miles)
• McDonald's (3.1 miles)
• Rice Fruit Farm (3.3 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (4.9 miles)
• Big Y (5.4 miles)
• Big Y (5.4 miles)

Hospitals

• Wing Medical Center (3.1 miles)
• Baystate Medical Center (4.5 miles)
• Palmer Medical Center (4.5 miles)
• Monson Medical Center (6.3 miles)
• Shriners Hospitals for Children (8.8 miles)
• Mercy Medical Center (9 miles)

Cafes

• Mug'n Muffin (6.2 miles)
• Panera Bread (7.3 miles)
• Blue Room Cafe (8 miles)
• Starbucks (9 miles)

Places of Worship

• First Church of Monson (6.3 miles)

Transportation

• Five Star School Bus Chicopee (6.5 miles)

Parks

• Treetop Park (6.6 miles)
• Burleigh Park (6.7 miles)
• Van Horn Park Path (8.7 miles)
• Forest Park Zoo (8.9 miles)