Wingate At East Longmeadow

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Wingate At East Longmeadow

32 Chestnut Street, East Longmeadow, MA 01028

For more information about senior living options: (844) 490-3973

3.2 from 32 reviews
5 stars
14
4 stars
4
3 stars
0
2 stars
1
1 stars
13

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    Overall Review of Wingate At East Longmeadow

    Pros

    • pro Chestnut Hill is outstanding, with staff who are thoughtful, thorough, and caring to residents and families.
    • pro The therapy and nursing teams go above and beyond in short-term rehab.
    • pro Malik Ali and his team welcome families and provide attentive, exemplary care.
    • pro The CNAs are wonderful, the food is great, and there are plenty of activities.
    • pro The surroundings are kept clean, and the courtyard is a peaceful place to visit.
    • pro Transportation, OT/PT/Speech services are arranged, helping families through the process.
    • pro The staff treat residents with dignity, respect, and love, and the administration is thorough and efficient.

    Cons

    • pro The facility was described as dirty, dingy, and ill-kept, with trash and debris on the floor and unknown stains on surfaces.
    • pro Documentation and note-keeping by staff was minimal and lacking.
    • pro PT and OT were spotty and inconsistent, with only three half-hour sessions over two weeks.
    • pro The in-room phone was inoperable for the entire stay, preventing calls.
    • pro The TV remote did not work, making it hard for bedridden patients to control the TV without staff assistance.
    • pro Call-bell response times were frequently slow, with delays of 25 to 45 minutes.
    • pro Staff were described as rude, disrespectful, and lacking compassion.
    • pro Care plan communication was poor, and relatives were not notified about care plans or discharge.
    • pro There were reports of patients yelling for help with no staff response.

    Review

    The reviews of Chestnut Hill Rehab present a mosaic of experiences, ranging from heartfelt praise to sharp disappointment. Taken together, they suggest a facility capable of delivering compassionate, thorough care in some cases, while in others families encountered significant gaps in communication, consistency, and environment. The thread that runs through the positive accounts is a sense that attentive staff, strong therapy, and coordinated support can make a real difference in recovery and daily well-being.

    Many families highlight exceptionally warm and competency-focused care, especially in short-term rehab scenarios. One mother arrived quite ill but soon benefited from a staff that was described as helpful and caring, with physical therapists who quickly got her upright and moving again. Families repeatedly credit the therapy teams for progress, noting that patients regained strength and the ability to do things they hadn't been able to do in a long time. Social workers receive frequent thanks for navigating care and discharge planning, while specific staff members are singled out for their kindness and reliability. In particular, Brie is praised for arranging a compatible roommate who became a friend and for being a steady point of contact that families could rely on to answer questions and guide them through the process. The overall impression in these accounts is that strong teamwork among therapists, nurses, and social workers can produce meaningful, tangible improvements in a relatively short rehab stay.

    Another cluster of reviews emphasizes a consistently positive day-to-day experience. Families recount short-term rehab stays where therapy went above and beyond, and the nursing team provided attentive, compassionate care. Positive remarks extend beyond clinical care to the atmosphere and operational aspects of the facility: the CNAs are described as wonderful, meals are enjoyable, and there are ample activities to keep residents engaged. Administration is noted as visible and efficient, contributing to smoother transitions and a sense of security for families. In some reviews, Chestnut Hill is recommended to others and described as a solid choice for those seeking rehab for themselves or a loved one, with an overall impression of reliability and dedication from the staff.

    Yet the picture is not uniform. A number of reviews express serious concerns about communication gaps and expectations that were not met. One family recounts a lack of communication about a care plan meeting and an unanticipated discharge, with an 81-year-old relative with mild-to-moderate dementia sent home without family notification. This account highlights the distress that can arise when families feel kept in the dark about the plan of care and discharge logistics, especially for residents with complex needs. The sense of frustration is amplified by reports of inconsistent coordination between therapy and nursing teams, and questions about whether a formal, agreed-upon plan was actually being communicated and followed.

    Concerns about the facility's environment and day-to-day operations also surface in several reviews. Some reviewers describe the physical setting as dirty or ill-kept, with debris on floors and staining that suggests a lack of consistent cleanliness. Documentation and note-keeping are described as minimal, and there are reports of sporadic PT/OT scheduling - some reviews claim that planned therapy sessions did not occur as intended and that only a few sessions were provided within two weeks. Technical amenities that are basic to patient comfort, such as a room phone and a working TV remote, are noted as problematic in certain stays, with inoperable phones and nonfunctional remotes adding unnecessary stress for patients and their families.

    A recurring theme across several testimonials is the variability of knowledge and responsiveness among rotating staff. Reviewers describe experiences where call bells were slow to be answered, sometimes taking 25 to 45 minutes, and where wound management and daily care plans appeared inconsistent. Some families found communication from case managers intermittent and lamented a lack of accountability within the team. These concerns underscore the importance of reliable staffing, clear care coordination, and timely communication - areas where the facility seems to struggle at times according to the reviews.

    Despite the negative notes, there are standout positive voices that reinforce the facility's potential when things are running smoothly. One lengthy rehabilitation experience for a father recovering from a broken leg is described as outstanding, with Malik Ali and his team going above and beyond to welcome families, coordinate transportation and therapy services, and navigate insurance processes. The courtyard and surrounding environment receive praise for contributing to a peaceful, respectful atmosphere. A social worker is celebrated for tenacity and dedication, fighting to secure the patient's needs within the constraints of insurance and care requirements. In this vein, some reviewers acknowledge that there are patients and families who have had less favorable experiences, but they insist that the positive, proactive care they observed from certain staff members stands as a model of excellent practice within the facility.

    There is also a cross-cutting acknowledgment of the emotional labor involved in caring for loved ones. Families repeatedly commend the staff who stand out for compassion and personal attentiveness, such as Valerie, who is singled out as a particularly caring member of the team. The Gutierrez family, in describing the end-of-life care their father received, emphasizes how staff across roles - administration, RNs, CNAs, social workers, secretaries, and even maintenance - treated their loved one with dignity, respect, and love. Their experience reinforces the view that when the team is unified and patient-centered, Chestnut Hill can offer meaningful, respectful, and comforting care that families remember warmly.

    In the end, Chestnut Hill Rehab emerges as a facility with both highly effective capabilities and serious, report-level challenges. The positive testimonials convey a picture of a place that can deliver strong rehabilitation, compassionate daily care, and supportive navigation through complex medical and insurance landscapes. The negative testimonials, meanwhile, remind readers that communication gaps, inconsistent therapy scheduling, environmental maintenance, and slow or unreliable responses can mar the experience and erode trust. Taken together, these accounts suggest that the best outcomes come from engaged, accountable leadership and staff across disciplines, a well-organized care plan with clear communication, and a consistently responsive approach to patient needs. Families considering Chestnut Hill should weigh these dimensions, recognizing that many patients experience excellent, life-improving care, while others may face significant hurdles that require proactive advocacy and clear, ongoing dialogue with the care team.

    Features

    Housing

    • 135 resident community capacity 135 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (12 miles away) Bradley International (12 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Wingate At East Longmeadow is an assisted living community located in East Longmeadow, MA. This vibrant community offers a range of amenities and care services to ensure the comfort and well-being of its residents.

    For the convenience of the residents, Wingate At East Longmeadow provides a variety of amenities including a beauty salon, cable or satellite TV, a computer center, and a gaming room. Residents can also enjoy the beautiful outdoor spaces such as gardens and outdoor seating areas. The community offers fully furnished apartments with private bathrooms and kitchenettes for easy living.

    The dining experience at Wingate At East Longmeadow is restaurant-style, where residents can enjoy delicious meals prepared by professional chefs. Special dietary restrictions are taken into consideration to accommodate individual needs.

    Care services provided at Wingate At East Longmeadow include 24-hour call systems, supervision, and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff is trained in medication management to ensure that residents receive their medications on time. Additionally, there is a mental wellness program in place to support the emotional well-being of the residents.

    Residents at Wingate At East Longmeadow have access to various activities and programs to keep them engaged and entertained. These include fitness programs, resident-run activities, scheduled daily activities, and planned day trips. Concierge services are also available to assist residents with any special requests or arrangements they may need.

    The community is conveniently located near cafes, parks, pharmacies, physicians' offices, and restaurants. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.

    At Wingate At East Longmeadow, residents can expect a comfortable living environment with exceptional care services and an engaging lifestyle.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (1 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (2.7 miles)
    • Big Y (2.9 miles)
    • CVS Pharmacy (3.5 miles)
    • CVS Pharmacy (4 miles)
    • Walgreens (4.2 miles)

    Physicians

    • Pioneer Spine and Sports Physicians (1.5 miles)
    • Pioneer Valley Pediatrics (1.8 miles)
    • Ungar Jay M MD (2.6 miles)
    • Riverbend Medical Group (2.9 miles)
    • New England Orthopedic Surgeons (2.9 miles)
    • Forest Park Eye Care (3.7 miles)
    • Team Rehab (5 miles)

    Cafes

    • Panera Bread (2.1 miles)
    • Starbucks (5.1 miles)
    • Starbucks (5.6 miles)

    Parks

    • Treetop Park (2.4 miles)
    • Forest Park Zoo (3.6 miles)
    • School Street Park (4.8 miles)
    • Van Horn Park Path (6.7 miles)

    Restaurants

    • Max Burger (2.7 miles)
    • Buonavita Restaurant (2.9 miles)
    • Manhattan Bagel (3.5 miles)
    • McDonald's (4.7 miles)
    • McDonald's (4.7 miles)
    • McDonald's (4.8 miles)
    • Rice Fruit Farm (4.9 miles)

    Theaters

    • Enfield 12 - Cinemark Theatres (5.7 miles)

    Transportation

    • Springfield Union Station (ZSF) (5.9 miles)

    Hospitals

    • Mercy Medical Center (6.3 miles)
    • Shriners Hospitals for Children (6.6 miles)
    • Baystate Hospital Dailey Building (7 miles)
    • Baystate Medical Center (7 miles)

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