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Wingate At East Longmeadow

Wingate At East Longmeadow is a nursing home community in East Longmeadow, MA.

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Wingate At East Longmeadow

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  • Interior

    The entrance of a building illuminated at night, showcasing its glass doors and decorative plants.

  • Outdoors

    A welcoming sign marking the entrance to a scenic location, surrounded by lush greenery.

  • Building

    A welcoming building featuring a flag in front, set against a natural backdrop.

  • Trees

    A quiet suburban street on a cloudy day, showcasing a peaceful neighborhood.

  • Landscaping

    A serene view of a building surrounded by trees and grass, with a vehicle parked nearby.

  • Entrance

    Entrance sign surrounded by trees, leading to a residential area.

  • Outdoor

    A serene outdoor space featuring a well-maintained pathway, lush greenery, and modern buildings under a partly cloudy sky.

  • Nature

    A welcoming sign for Chestnut Hill, surrounded by natural greenery.

  • Road

    A serene view of a residential area featuring trees and buildings under a bright blue sky.

  • Parking

    A peaceful parking lot surrounded by trees under a cloudy sky.

32 Chestnut Street, East Longmeadow, MA 01028

For more information about senior living options: (866) 208-4318

3.2 from 39 reviews
5 stars
17
4 stars
5
3 stars
1
2 stars
2
1 stars
14

Overall Review of Wingate At East Longmeadow

common 16 reviews mention this

Staff compassion is a mixed picture

Residents’ families praise compassionate, respectful staff and say needs were met.

Many reviewers describe staff as kind, professional, and attentive, including nurses, CNAs, therapists, and administrative teams that helped families stay in contact. Several comments specifically mention end-of-life or rehab support that felt personal and respectful. Other reviews take the opposite view, saying staff were mean, disrespectful, or ignored patient needs, so experiences appear inconsistent across stays and units.

caveat 9 reviews mention this

Communication and call-bell response

Communication problems and slow response times come up often in reviews.

A recurring concern is difficulty reaching staff and delays when help is needed, including call bell response taking a long time or not happening. Several reviewers also describe gaps in phone communication and limited outreach about care planning, updates, or meetings. Some families say requests were not followed through, which they felt increased stress during rehab and short stays.

common 14 reviews mention this

Rehab therapy quality varies

Rehab experiences range from strong therapy progress to missed or limited sessions.

Some reviewers describe physical and occupational therapy that helped patients regain strength, mobility, and day-to-day function, with improvements like being up on their feet. Others report that therapy schedules were not met or were inconsistent, with fewer sessions than expected. A few families also describe starting problems, such as rehab not beginning as planned, which they linked to a negative overall experience.

common 7 reviews mention this

Cleanliness and maintenance are uneven

Cleanliness is praised in some reviews but criticized as dirty in others.

Several positive reviews mention a clean, well-maintained facility, tidy common areas, and bathrooms that were kept clean. Some reviewers also describe the surroundings inside and out as very clean. On the other hand, multiple negative reviews call the building dirty or dingy and note trash, debris, and stains, suggesting maintenance quality can vary.

common 3 reviews mention this

Hospice support at end of life

Families describe end-of-life support that kept patients comfortable.

A few reviewers specifically mention end-of-life care, including working with hospice so their loved ones stayed comfortable. These accounts also describe ongoing family communication and support from both medical and administrative staff during the final weeks. While hospice comfort is highlighted positively, it appears in only a small subset of reviews rather than being a constant theme.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 135 resident community capacity 135 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Bradley International (12 miles away) Bradley International (12 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Walgreens (1 miles)
  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (2.7 miles)
  • Big Y (2.9 miles)
  • CVS Pharmacy (3.5 miles)
  • CVS Pharmacy (4 miles)
  • Walgreens (4.2 miles)

Physicians

  • Pioneer Spine and Sports Physicians (1.5 miles)
  • Pioneer Valley Pediatrics (1.8 miles)
  • Ungar Jay M MD (2.6 miles)
  • Riverbend Medical Group (2.9 miles)
  • New England Orthopedic Surgeons (2.9 miles)
  • Forest Park Eye Care (3.7 miles)
  • Team Rehab (5 miles)

Cafes

  • Panera Bread (2.1 miles)
  • Starbucks (5.1 miles)
  • Starbucks (5.6 miles)

Parks

  • Treetop Park (2.4 miles)
  • Forest Park Zoo (3.6 miles)
  • School Street Park (4.8 miles)
  • Van Horn Park Path (6.7 miles)

Restaurants

  • Max Burger (2.7 miles)
  • Buonavita Restaurant (2.9 miles)
  • Manhattan Bagel (3.5 miles)
  • McDonald's (4.7 miles)
  • McDonald's (4.7 miles)
  • McDonald's (4.8 miles)
  • Rice Fruit Farm (4.9 miles)

Theaters

  • Enfield 12 - Cinemark Theatres (5.7 miles)

Transportation

  • Springfield Union Station (ZSF) (5.9 miles)

Hospitals

  • Mercy Medical Center (6.3 miles)
  • Shriners Hospitals for Children (6.6 miles)
  • Baystate Hospital Dailey Building (7 miles)
  • Baystate Medical Center (7 miles)

Frequently Asked Questions

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