Wingate At East Longmeadow
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Information last verified:
32 Chestnut Street, East Longmeadow, MA 01028
For more information about senior living options: (844) 490-3973
The staff are described as professional, kind, and benevolent during the stay. The facility is noted for being clean and well maintained. All needs are met with respect, kindness, and professional care by the team. Rehabilitation therapies are effective and supportive, helping residents move forward. Hospice and end-of-life care are top-notch, ensuring personal comfort. Customer service is described as compassionate and first-rate. Malik Ali and the guest services team are highlighted as outstanding in welcoming and assisting families. The surroundings are kept very clean, with a peaceful courtyard to visit.
The short-term rehab was absolutely horrible. The staff showed no compassion and did not seem to care about patients. The facility was dirty, dingy, and ill kept. Documentation and note keeping by staff was minimal and lacking. PT and OT were not scheduled as promised and did not occur as planned. The in-room phone was inoperable for the entire stay. There was no working TV remote. Case managers’ return calls were intermittent. Patients were discharged home without notifying their families. The staff ignored pleas for help, including night-time calls. Some staff rolled their eyes at family members. Some reviewers felt that staff thought caring for the elderly was a joke. There was a lack of accountability and poor communication between staff and families. The staff were lazy and slow to respond, with waits of 30+ minutes for help.Wingate at East Longmeadow is best suited for seniors who need focused short-term rehabilitation and a caregiving team that can demonstrate genuine warmth and consistent attentiveness. The facility earns its strongest value for post-acute recovery, particularly after surgeries or injuries where the therapy team can deliver tangible gains and help residents regain independence. It also supports long-term care needs with a cadre of nurses, social workers, and administrative staff who show concern and willingness to coordinate services. Those pursuing a pristine, uniform environment with flawless communication at every step should look elsewhere, as feedback shows substantial variation in staffing reliability and organizational clarity. Families weighing a move should anchor their decision in how critical therapy-driven recovery and daily compassion are relative to the comfort of predictable systems and timely family updates.
The most persuasive positives revolve around the therapy program and the bedside care delivered by many team members. Physical therapy and rehabilitation staff are repeatedly praised for their professionalism, skill, and motivational approach, with residents often progressing toward meaningful mobility improvements. Nursing teams and CNAs frequently come up as compassionate and attentive, and social workers are lauded for guiding families through transport, insurance coordination, and discharge planning. Several accounts describe clean common areas and well-kept spaces that foster a workable, respectful atmosphere. When the therapy plan clicks and the care team communicates well, families report a meaningful difference in a loved one’s comfort and function, which can translate into smoother transitions home or to extended care.
Yet, the reviews carry a heavy caveat about inconsistent operations that can erode confidence. A substantial portion of feedback points to delayed call-bell responses, uneven attention across shifts, and gaps in daily care planning communication. Instances range from misunderstandings about care plans to discharge processes that appear to proceed without timely family notification. Some residents and families describe disorganization in scheduling PT/OT, with uneven consistency in therapy sessions. There are also repeatedly voiced concerns about cleanliness and the care environment, including moments of perceived neglect or basic maintenance lapses. In one or two cases, families report distressing experiences around medication handling or end-of-life transitions, underscoring a real need for careful, proactive oversight.
Those pros and cons must be weighed against one another. When rehabilitation outcomes are strong and staff members show real empathy, the value proposition rises sharply: improved mobility, quicker gains after surgery, and a sense that a resident’s daily needs are being met with warmth and professional care. On the other hand, persistent gaps in call-bell responsiveness, care-plan transparency, and timely family communication can undermine safety and peace of mind. In environments where therapy progress and personal attention are the primary drivers of satisfaction, Wingate East Longmeadow can be a very solid choice, provided the family has a clear plan to monitor care, confirm daily routines, and push for consistent staffing coverage.
For families deciding whether to proceed, a practical, proactive checklist can reduce risk. Seek a written, shared daily care plan and request to review it with the primary nurse and the assigned social worker. Ask for current staffing ratios on the shifts that will care for a loved one and request a direct point of contact for questions or emergencies. Insist on clear timelines for PT/OT sessions and a concrete discharge plan that includes transportation and post-acute support. Tour the facility with questions about housekeeping routines, bathroom cleanliness, and room maintenance, and ask to speak with current residents or recent families about call-bell experiences. Finally, establish a process for rapid escalation to administration if any concerns arise, including explicit steps for notifying family members about changes in care or location.
Ultimately, Wingate at East Longmeadow presents a nuanced, high-stakes choice. For families prioritizing robust rehabilitation, compassionate nursing care, and a responsive therapy team, the positives can outweigh the uncertainties, so long as the plan includes vigilant oversight of communication and call-bell responsiveness. If reliability, consistent daily updates, and a uniformly smooth operational experience are non-negotiables, it is prudent to compare alternatives in the area and push for concrete assurances before committing. The best-fit path will hinge on how much weight is placed on therapy-driven recovery versus the need for consistently predictable systems and unwavering family engagement. In the right circumstances, Wingate East Longmeadow can deliver meaningful recovery and genuine caregiver kindness; in others, a more consistently structured option may offer greater long-term reassurance.
135 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wingate At East Longmeadow is an assisted living community located in East Longmeadow, MA. This vibrant community offers a range of amenities and care services to ensure the comfort and well-being of its residents.
For the convenience of the residents, Wingate At East Longmeadow provides a variety of amenities including a beauty salon, cable or satellite TV, a computer center, and a gaming room. Residents can also enjoy the beautiful outdoor spaces such as gardens and outdoor seating areas. The community offers fully furnished apartments with private bathrooms and kitchenettes for easy living.
The dining experience at Wingate At East Longmeadow is restaurant-style, where residents can enjoy delicious meals prepared by professional chefs. Special dietary restrictions are taken into consideration to accommodate individual needs.
Care services provided at Wingate At East Longmeadow include 24-hour call systems, supervision, and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff is trained in medication management to ensure that residents receive their medications on time. Additionally, there is a mental wellness program in place to support the emotional well-being of the residents.
Residents at Wingate At East Longmeadow have access to various activities and programs to keep them engaged and entertained. These include fitness programs, resident-run activities, scheduled daily activities, and planned day trips. Concierge services are also available to assist residents with any special requests or arrangements they may need.
The community is conveniently located near cafes, parks, pharmacies, physicians' offices, and restaurants. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.
At Wingate At East Longmeadow, residents can expect a comfortable living environment with exceptional care services and an engaging lifestyle.
Wingate At East Longmeadow is located at 32 Chestnut Street, East Longmeadow, MA 01028 in Hampden County, Massachusetts
Wingate At East Longmeadow on seniors.fyi includes 10 photos including images showing building, trees, landscaping, outdoor, nature, outdoors, road, entrance, and more.
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Interior
Outdoors
Building
Trees
Landscaping
Entrance
Outdoor
Nature
Road
Parking
