Integra Home Health

Pros

• Breanna is praised for securing full coverage and quickly adjusting hours.
• Breanna responds promptly to questions and changes.
• Ama is dedicated and pleasant to have around, and mom is flourishing under her care.
• Briana navigates the process seamlessly and coordinates staff quickly.
• Gloria is described as fantastic, strong, smart, and extremely helpful.
• Integra's team is an invaluable support, acting as an extension of the family with compassionate staff.
• The company is incredible to work with and trusted with the care of loved ones.
• Integra's caregivers are compassionate and go beyond the call of duty, often becoming part of the family.
• Caregivers are honest, caring, and compassionate, delivering dependable care and support.
• The team provides dependable, responsive, flexible, and professional service when needed.

Cons

• The company is horrible.
• The owners are charging clients twice as much by changing their name to Integra to hide the overcharges.
• The office is run by incompetent staff who do not ensure employees have experience working with the elderly and lack proper certifications.
• Employees are not CPR or first aid certified, and essential checks like physicals or TB tests are missing or expired, with hires made on the same day with little or no training.
• Office staff are on Instagram and Facebook during orientations and paperwork is rushed, implying a lack of professionalism.
• The company is about nothing but profit and does not pay workers minimum wage.
• Aides have stolen residents' belongings and medications, and some were emotionally abusive or neglectful, with supervision and management ignoring complaints.
• This company should be shut down.

Review

Integra Home Health appears to have made a meaningful and lasting impact on families who needed in-home care, earning praise for its flexibility, responsiveness, and the compassionate presence of its caregivers. Across several reviews, families highlighted how quickly arrangements could be adjusted to meet changing needs and schedules, with a sense that the agency truly understands what it means to support a loved one at home. A common thread is the importance of dependable coordination - especially in moments of transition or when care requirements shift - and the reviewers consistently pointed to the organization's front-line coordinators as a key driver of that reliability. One reviewer described Breanna as the perfect contact person, noting how she responds almost immediately to questions, requirements, and schedule changes and how her efforts helped secure full coverage without disruption.

The level of personal attention from care staff also stood out. Families appreciated that health aides not only provided hands-on care but also documented progress and daily notes that give them a snapshot of how their loved one is doing. This practice helped families feel informed and connected, even when they cannot be physically present. The sense of continuity and attentiveness extended beyond the caregiver visits to the administrative side of the organization, contributing to an overall impression that Integra functions more like an extension of the family than a distant service provider. Several accounts highlighted that this combination of responsive coordination and clear caregiver notes created confidence that their loved ones were receiving thoughtful, attentive care.

Several reviews praised individual caregivers by name, underscoring the personal impact those team members can have on patients and their families. Ama, described as dedicated and pleasant, was singled out by the Mathews Family for helping their mom flourish under her care and support. Amie was acknowledged for her efficiency in getting a grandmother ready for transportation to appointments, often working under time pressure and even when the reviewer was geographically distant. Gloria, the home health provider in one scenario, was described as strong, smart, and extremely helpful, with reviewers expressing a willingness to return to Integra for future services if the need arises. In these pieces, the caregivers' professionalism and warmth consistently emerge as a central reason families would choose Integra again.

Beyond individual care, several accounts describe Integra as a lifeline during challenging periods. One family recounted how their grandmother's care evolved from a few visits per week to 24-hour support, with the team acting as an extension of the family and maintaining the grandmother's dignity and comfort. The same sentiment appears in other stories: Integra's staff is described as compassionate, patient, and deeply committed to the well-being of their clients, with families feeling that their loved ones can stay at home with dignity thanks to the dependable, ongoing support. The overarching advice from these reviews is clear: when quality, continuity, and a sense of family-centered care matter most, Integra is the kind of partner that families come to rely on - and recommend.

However, the collection of reviews also includes a starkly divergent experience. One long-standing client's account paints a troubling picture of inconsistent staff quality and serious supervisory gaps. Over a five-year period, this family had numerous aides - some excellent, but a substantial number described as unimaginably poor in performance. Allegations included stealing clothes, valuables, medications, and other household items, as well as emotionally abusive or neglectful behavior from several aides. The reviewer stated that supervision and management were virtually nonexistent and that complaints to the owners were often ignored, to the point of involving the police. This account culminates in a claim of paying over a million dollars for care that was sometimes inappropriate or harmful, highlighting a profound failure of system-wide oversight and consistent standards.

Another review presents a pointed critique centered on organizational changes and internal practices. It accuses Integra of a name change from Arbors Home Care to Integra in order to obscure pricing practices from assisted living clients and alleges a range of operational deficiencies: unqualified or underqualified staff, lack of essential certifications and health clearances, and little to no training. The reviewer also claims staffers were distracted by social media during orientations and that paperwork and scheduling were disorganized, with a grim suggestion that the company prioritizes profit over patient safety and compliance. The reviewer pleads for state intervention, describing systemic issues and calling for the company to be shut down.

Taken together, these testimonials reveal both the high points and the grave concerns that can accompany home health services. On the positive side, Integra is repeatedly praised for its responsive coordination, careful caregiver note-taking, and the genuine, family-like care provided by dedicated aides. Families feel supported, informed, and able to maintain home life with dignity and comfort for their loved ones. On the negative side, experiences reported by at least one family illustrate the real risks that can accompany home health agencies when there is inconsistent staffing, weak supervision, or questionable business practices. The extremes in these reviews - exceptional care from some staff and severe mistreatment or neglect from others - underscore the importance of ongoing oversight, rigorous training, and transparent governance in delivering safe, compassionate home health services.

For prospective clients and families evaluating Integra, the message is nuanced. The positive testimonials demonstrate that with the right coordination, caregiver team, and commitment, Integra can deliver meaningful, home-based support that allows loved ones to remain at home with dignity. Yet the more troubling accounts serve as a cautionary note about the necessity of thorough due diligence, ongoing quality assurance, and strong, proactive supervision. If you are considering Integra, it may be wise to speak directly with coordinators like Breanna and to request detailed staffing information, caregiver notes, and clear escalation procedures. And, as with any healthcare service, be attentive to your loved one's experience, insist on regular check-ins, and don't hesitate to raise concerns to ensure the highest standard of care.

This part of East Longmeadow, Massachusetts offers a convenient and accessible location for senior living. With several pharmacies, including Walgreens and CVS Pharmacy, within close proximity for easy access to medications and health supplies. Additionally, there are reputable physicians and medical facilities nearby such as Pioneer Valley Pediatrics and Mercy Medical Center for any healthcare needs. For leisure activities, there are cafes like Panera Bread for a relaxing cup of coffee and parks like Treetop Park for outdoor enjoyment. There are also various dining options available ranging from fast food at McDonald's to fine dining at Max's Tavern. Transportation options through Springfield Union Station make it easy to travel around the area if needed. Overall, this neighborhood provides a well-rounded environment with amenities that cater to senior residents' needs and preferences.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.7 miles)
• Big Y (2.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (4.3 miles)
• Starbucks (5.8 miles)

Physicians

• Pioneer Valley Pediatrics (1.3 miles)
• Pioneer Spine and Sports Physicians (1.7 miles)
• Ungar Jay M MD (2 miles)
• Riverbend Medical Group (2.2 miles)
• New England Orthopedic Surgeons (2.2 miles)
• Forest Park Eye Care (2.8 miles)
• Team Rehab (4.1 miles)

Parks

• Treetop Park (1.5 miles)
• Forest Park Zoo (2.9 miles)
• School Street Park (4.1 miles)
• Van Horn Park Path (5.8 miles)

Restaurants

• Max Burger (2.3 miles)
• Manhattan Bagel (2.7 miles)
• Buonavita Restaurant (3.3 miles)
• McDonald's (3.9 miles)
• Max's Tavern (4.3 miles)
• Wahlburgers (4.4 miles)
• Red Rose Pizzeria (4.4 miles)

Transportation

• Springfield Union Station (ZSF) (5.1 miles)

Hospitals

• Mercy Medical Center (5.4 miles)
• Shriners Hospitals for Children (5.7 miles)
• Baystate Hospital Dailey Building (6.1 miles)
• Baystate Medical Center (6.1 miles)

Theaters

• Enfield 12 - Cinemark Theatres (6 miles)