Integra Home Health in East Longmeadow, MA

Pros

• Breanna, the coordinator, has done a tremendous job securing full coverage and adapting quickly to changes.
• She has been the perfect contact person, responding almost immediately to questions and changes.
• The family notes Integra provides a higher level of care than other agencies they have used.
• The health aides keep notes on the patient's progress, giving a clear snapshot of care.
• Ama has been dedicated and pleasant to have around, and mom is flourishing with her care.
• Briana navigated the process seamlessly and arranged staff promptly.
• Gloria was fantastic - strong, smart, and extremely helpful.
• The caregivers were reliable, compassionate, and patient, and Integra has become part of the family.
• The team provided dependable, responsive, flexible, and professional service; the family would highly recommend Integra.

Cons

• They noted that the majority of aides were unbelievably poor, with only a few being honest, caring, and compassionate.
• They described some aides as emotionally abusive, uncommunicative, and neglectful, with virtually nonexistent supervision.
• They stated that complaints to the owners were basically ignored and that at one point the police were contacted.
• They alleged the company is horrible, accusing it of changing its name to hide double charging clients and prioritizing profit over care.
• They criticized the office as incompetent, noting staff lacking elder-care certifications and proper training, with issues around paperwork.
• They condemned the office's unprofessional behavior, citing staff on social media during orientations and rushed scheduling without proper oversight.

Review

Integra Home Health in East Longmeadow is best suited for families who want a high-touch, in-home caregiving option that can flex from a few visits a week to around-the-clock support while keeping a loved one safely at home and maintaining dignity. The program shines when a dedicated coordinator and hands-on aides are prioritized, and when the elder's daily routine benefits from notes that track progress on each shift. This setup tends to work best for families seeking continuity of care, physical assistance, and a trusted extended-team presence during transitions from hospital or rehab back into daily life.

Those weighing alternatives should consider the red flags that appear in a minority of experiences. For families needing absolute consistency across every shift, zero risk of variability, or an ironclad, fully auditable pricing structure, other agencies may be more appropriate. A few reviewers flag serious concerns about supervision, staff selection, and even alleged past practices tied to name changes and billing. Those who cannot tolerate even a single lapse in accountability or who require an unassailable track record should independently vet options and compare with providers emphasizing documented governance and tighter oversight.

The strongest positives - responsive coordination, flexible scheduling, and transparent shift notes - are not cosmetic. Breanna's responsiveness and willingness to pivot coverage quickly are repeatedly cited as a decisive advantage when plans shift due to family needs. The documented habit of keeping notes on a client's daily status provides real-time visibility for families, reducing anxiety about care quality. A caregiver's demonstrated dedication, such as Ama's work with a frail loved one and Gloria's practical competence, translates into meaningful, day-to-day reliability. When care is personal, compassionate, and adaptable, these factors can substantially offset occasional gaps in staffing by maintaining a steady, communicative backbone.

Yet the profile cannot ignore the more troubling testimony. A small number of clients report theft, neglect, or abusive interactions by certain aides, paired with criticisms of supervision and responsiveness from leadership. A claim that a former name was used to conceal pricing or to mislead clients adds a layer of caution, suggesting the need for rigorous due diligence in the intake process and ongoing oversight. These outlier memories matter because they underscore a real possibility: care quality can hinge on the particular aides assigned and on how promptly concerns are addressed. The prudent family will insist on clear escalation pathways, stringent background checks, and proactive supervision to prevent recurrence.

To maximize upside and minimize risk, pursue a plan built on strict governance and personalized assurance. Request a dedicated primary coordinator who remains the single point of contact, and insist on a transparent staffing model with caregiver profiles, credentials, and recent performance notes. Demand a formal care plan with measurable goals, a 24/7 on-call option, and a defined process for caregiver changes, including timely notifications and replacement criteria. Seek references from multiple families and require documented incident reporting, complaint resolution timelines, and an explicit policy on theft or abuse. Consider a short, monitored trial period to assess fit, and insist on a written agreement that clarifies pricing, cancellation terms, and what constitutes worst-case contingencies.

Overall, Integra Home Health offers a compelling choice for families ready to embrace home-based care led by engaged coordinators and compassionate aides, capable of expanding hours as needed and keeping a loved one comfortable at home. The strength lies in personal connections, reliable communication, and a proven ability to support home longevity for seniors who want to stay in familiar surroundings. The caveat is clear: potential clients must enter with robust safeguards, ask pointed questions about governance and staff reliability, and be prepared to intervene if red flags emerge. When diligence is exercised, this agency can be a powerful ally for maintaining dignity, independence, and peace of mind at home.

This part of East Longmeadow, Massachusetts offers a convenient and accessible location for senior living. With several pharmacies, including Walgreens and CVS Pharmacy, within close proximity for easy access to medications and health supplies. Additionally, there are reputable physicians and medical facilities nearby such as Pioneer Valley Pediatrics and Mercy Medical Center for any healthcare needs. For leisure activities, there are cafes like Panera Bread for a relaxing cup of coffee and parks like Treetop Park for outdoor enjoyment. There are also various dining options available ranging from fast food at McDonald's to fine dining at Max's Tavern. Transportation options through Springfield Union Station make it easy to travel around the area if needed. Overall, this neighborhood provides a well-rounded environment with amenities that cater to senior residents' needs and preferences.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.7 miles)
• Big Y (2.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (4.3 miles)
• Starbucks (5.8 miles)

Physicians

• Pioneer Valley Pediatrics (1.3 miles)
• Pioneer Spine and Sports Physicians (1.7 miles)
• Ungar Jay M MD (2 miles)
• Riverbend Medical Group (2.2 miles)
• New England Orthopedic Surgeons (2.2 miles)
• Forest Park Eye Care (2.8 miles)
• Team Rehab (4.1 miles)

Parks

• Treetop Park (1.5 miles)
• Forest Park Zoo (2.9 miles)
• School Street Park (4.1 miles)
• Van Horn Park Path (5.8 miles)

Restaurants

• Max Burger (2.3 miles)
• Manhattan Bagel (2.7 miles)
• Buonavita Restaurant (3.3 miles)
• McDonald's (3.9 miles)
• Max's Tavern (4.3 miles)
• Wahlburgers (4.4 miles)
• Red Rose Pizzeria (4.4 miles)

Transportation

• Springfield Union Station (ZSF) (5.1 miles)

Hospitals

• Mercy Medical Center (5.4 miles)
• Shriners Hospitals for Children (5.7 miles)
• Baystate Hospital Dailey Building (6.1 miles)
• Baystate Medical Center (6.1 miles)

Theaters

• Enfield 12 - Cinemark Theatres (6 miles)