Heritage Hall North
Save
55 Cooper Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Heritage Hall North presents a cost structure that reflects its premium services in comparison to both Hampden County and the broader Massachusetts area. For those seeking semi-private accommodations, the monthly fee at Heritage Hall North is $8,130, significantly higher than Hampden County's average of $4,955 and the state average of $5,805. Private rooms at this facility are similarly priced at $8,970, which surpasses Hampden County's typical rate of $6,202 and slightly exceeds the Massachusetts average of $6,090. This pricing indicates that Heritage Hall North may offer enhanced amenities or specialized care that justifies the higher investment for residents looking for a quality living experience.
| Floor plans | Heritage Hall North | Hampden County | Massachusetts |
|---|---|---|---|
| Semi-Private | $8,130 | $4,955 | $5,805 |
| Private | $8,970 | $6,202 | $6,090 |
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The staff are very caring and dedicated to the residents. The facility is well-maintained, clean, and the environment is pleasant. The care team is professional, knowledgeable, and genuinely compassionate. Administrative and support staff are outstanding and appreciated by families. Visitors and volunteers report pleasant interactions and enjoyable visits. The rehab and therapy services are outstanding, with therapists who know their stuff. Heritage Hall North is described by some as outstanding and life-changing for those who stay there.
They described the facility as the worst place to bring a loved one, with deplorable service from nurses and staff. They claimed the nursing staff were rude, uncaring, and lazy, forcing the family to do tasks that staff should handle. They reported extreme understaffing and high staff turnover, saying it is far from a first-class facility. They said residents were not properly cared for, with minimal hygiene (only one shower in 30 days) and nails not trimmed. They alleged staff failed to monitor or manage medical devices, requiring family members to intervene. They claimed the administrator does not back up his word and some nurse managers lied. They asserted the facility refused to send a patient to the hospital when needed, necessitating emergency services and ICU care. They criticized lack of privacy due to shared rooms and poor accommodations. They complained about poor food quality and limited meal choices. They reported poor communication, including long delays in answering the phone and incomplete information from staff. They accused therapy and care routines of being poorly scheduled or incomplete. They claimed some staff lacked knowledge or capability, implying untrained personnel.The experiences shared about Heritage Hall North run a broad emotional arc, from deep frustration and fear to genuine gratitude for moments of excellent care. Several reviewers describe the place as among the worst environments for a loved one, using strong words like deplorable, unsafe, and unfit for a family member who deserves basic dignity. The underlying sentiment across these accounts is a profound worry for vulnerable residents - elderly people who may not be able to express their needs or advocate effectively for themselves. One family even warned that this facility is the last place you'd want to bring someone you care about, citing a pattern of neglect, poor communication, and shifting assurances that left them feeling unheard and unseen.
A recurring thread centers on staffing and the quality of day-to-day care. Multiple accounts highlight chronic under-staffing, with aides and nurses described as rude, uncaring, or simply overwhelmed. There are concrete, painful anecdotes: a family member finding himself managing a heart monitor by himself, because staff did not attend to it; only one shower in a 30-day period; nails not trimmed; orders for basic personal care left undone or delayed. In several stories, family members were forced to step in to perform tasks they are not trained to do, such as cleaning, turning or repositioning patients, or prepping someone for the day. The sense conveyed is that, when the facility is short-staffed, held obligations fall to families and home care aides, rather than to consistently available hospital-trained staff.
Communication and responsiveness emerge as another major problem in many reviews. Families report long waits to reach staff by phone, missed calls, and inconsistent information about a patient's status or treatment plan. In one particularly alarming case, a hospital transfer was refused to the point that the family felt compelled to call 911 themselves, only to have the patient end up in the ICU with the facility never notifying emergency services. There are mentions of medications being delayed due to shift changes, causing avoidable pain and suffering. Several reviews describe administrators or nurse managers as failing to back up promises or even telling lies, creating an atmosphere of mistrust and insecurity about the level of care and accountability.
Yet, within the same facility, there are notable (and often strongly positive) counterpoints. A number of reviewers praise specific individuals or teams, describing them as caring, professional, and dedicated. The front desk staff receive frequent thanks for being pleasant and helpful, and a sense that there are real people who want to do their jobs well. In particular, the therapy and rehabilitation teams are singled out for praise by residents and families who say they felt supported, listened to, and that their progress was taken seriously. One reviewer called the rehab stay outstanding, noting that nurses and aides worked long hours with visible commitment and care, and that the therapy staff knew their stuff. The positivity extends to comments about particular staff members who made meaningful impressions - Elvis the helpful bellman, or the "gentleman" who assisted with check-in - along with remarks about how clean and well-maintained the facility appeared.
There are also ongoing affirmations that Heritage Hall North can be a good place when staffing aligns with the needs of residents. Several reviews describe periods when the care team proved capable, compassionate, and efficient. One family expressed sincere gratitude for the care provided to an uncle, calling the nurses kind and caring, and describing a climate of warmth and respect that stood out against the backdrop of criticism elsewhere. Another reviewer who had a long association with the facility spoke of excellent care across multiple visits, highlighting a stable sense of professionalism and a crew that maintained high standards over time. In these moments, residents and families felt heard, valued, and confident that their loved ones were receiving thoughtful attention.
The setting itself is sometimes praised as well - cleanliness, accessibility, and a generally welcoming atmosphere are mentioned alongside the negative stories. Some reviewers emphasize the facility's appearance and the ease of navigating access systems, with comments about good check-in experiences and easy-to-use processes. The overall sentiment is that Heritage Hall North is not uniformly terrible or uniformly wonderful; rather, it fluctuates dramatically depending on the shift, the particular staff on duty, and the degree to which communication and organizational issues are managed. The same building that inspires fear in some families can inspire relief and trust in others who encounter reliable, empathetic care.
Taken together, the reviews paint a picture of a facility with significant strengths and equally significant weaknesses. The strongest positives tend to cluster around the dedicated, compassionate care delivered by some nurses, aides, and therapists, as well as the efforts of friendly front-desk personnel and a well-maintained physical environment. The most damaging criticisms focus on chronic understaffing, inconsistent care, delays in treatment, and breakdowns in communication that jeopardize patient safety and erode trust. For families weighing options, the message is clear: the experience at Heritage Hall North can be deeply variable, offering moments of outstanding care and moments of distress, often within the same month or even the same week.
If you are considering this facility for a loved one, many reviews urge vigilance and proactive engagement. The frequent recommendation to visit daily or even insist on certain care tasks underscores a broader concern that advocacy can be essential in obtaining decent care. The accounts also suggest that outcomes may depend heavily on the individuals assigned to a patient on any given day, highlighting the importance of building a care team you trust and maintaining open, ongoing communication with administrators, nurses, and therapists. While some residents and families report exceptional experiences and genuine gratitude for the staff's dedication, others emphasize the urgent need for systemic improvements to staffing, accountability, and patient-centered care.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall North is an assisted living community located in Agawam, MA. Our community offers an array of amenities to ensure our residents enjoy a comfortable and convenient lifestyle. Each apartment comes fully furnished with cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Residents can also take advantage of the beautiful outdoor space and garden.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and coordination with healthcare providers are also available to ensure the health and well-being of our residents. We offer diabetes diets, special dietary restrictions, and meal preparation services to cater to individual needs.
At Heritage Hall North, we prioritize mental wellness and offer a comprehensive mental wellness program for our residents. Scheduled daily activities keep our residents engaged and entertained throughout the day.
The community is conveniently located near various amenities including two cafes, four parks, 15 pharmacies, 27 physicians' offices, and 28 restaurants. Transportation arrangement for medical appointments is provided for added convenience. Additionally, there are six hospitals nearby to ensure prompt medical attention if needed.
With its range of amenities and comprehensive care services, Heritage Hall North provides a safe and supportive environment for seniors looking for assisted living in Agawam, MA.
This part of Agawam, Massachusetts, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. There are several medical facilities in close proximity, including Riverbend Medical Group and Hampden County Physician Associates, providing easy access to healthcare services. Additionally, there are numerous dining options nearby such as Richard's Giant Grinders and Chipotle Mexican Grill for convenient meal choices. For prescription needs, multiple pharmacies like Walgreens and CVS Pharmacy are within a short distance. Nature enthusiasts can enjoy the nearby parks like School Street Park and Robinson State Park for leisurely walks or picnics. The transportation options are also convenient with Springfield Union Station just 2.2 miles away. In case of medical emergencies, hospitals like Mercy Medical Center and Baystate Hospital Dailey Building are within a short distance for quick access to quality healthcare services. Overall, this area provides a blend of essential services and recreational opportunities suitable for senior living.
Heritage Hall North presents a cost structure that reflects its premium services in comparison to both Hampden County and the broader Massachusetts area. For those seeking semi-private accommodations, the monthly fee at Heritage Hall North is $8,130, significantly higher than Hampden County's average of $4,955 and the state average of $5,805. Private rooms at this facility are similarly priced at $8,970, which surpasses Hampden County's typical rate of $6,202 and slightly exceeds the Massachusetts average of $6,090. This pricing indicates that Heritage Hall North may offer enhanced amenities or specialized care that justifies the higher investment for residents looking for a quality living experience.
Heritage Hall North is located at 55 Cooper Street, Agawam, MA 01001 in Hampden County, Massachusetts
Heritage Hall North on seniors.fyi includes 4 photos including images showing exercise equipment, decor, painting, treadmill, fitness, physical therapy, interior, dining, and more.
Heritage Hall West
Agawam, MA
Clean facility with attentive care and solid therapies.
Heritage Hall West costs
Heritage Hall West reviews
Heritage Hall West images
Heritage Hall South
Agawam, MA
Attentive staff delivering personalized care and engaging activities.
Heritage Hall South costs
Heritage Hall South reviews
Heritage Hall South images
Heritage Woods
Agawam, MA
Caring staff, engaging activities, and a clean, welcoming environment.
Heritage Woods costs
Heritage Woods reviews
Heritage Woods images
Memory Support of Heritage Hall
Agawam, MA
Specialized memory care with 24/7 supervision and personalized care plans.
Memory Support of Heritage Hall reviews
Memory Support of Heritage Hall images
Holiday Quail Run Estates
Agawam, MA
Spacious, recently remodeled apartments with friendly staff and engaging activities.
Holiday Quail Run Estates costs
Holiday Quail Run Estates reviews
Holiday Quail Run Estates images
The Atrium at Cardinal Drive
Agawam, MA
The Atrium at Cardinal Drive costs
The Atrium at Cardinal Drive reviews
The Atrium at Cardinal Drive images
Armbrook Village
Westfield, MA
Friendly staff and engaging activities with memory-care programming.
Armbrook Village costs
Armbrook Village reviews
Armbrook Village images
Glenmeadow, a CCRC
Longmeadow, MA
Vibrant, welcoming community with engaging activities, strong staff, and beautiful amenities.
Glenmeadow, a CCRC costs
Glenmeadow, a CCRC reviews
Glenmeadow, a CCRC images
Reeds Landing
Springfield, MA
Friendly, well-maintained community with spacious apartments and convenient meals and transport.
Reeds Landing costs
Reeds Landing reviews
Reeds Landing images
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility
Hospice care at home provides specialized end-of-life support that focuses on comfort and dignity for individuals with life-limiting illnesses, offering a range of services including medical management, emotional and spiritual support, and logistical assistance tailored to the family's needs. It involves collaboration to create individualized care plans and extends to bereavement support after a loved one's passing.
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Interior
Decor
Exercise Equipment
