Heritage Hall North in Agawam, MA
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Information last verified:
55 Cooper Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Heritage Hall North presents a cost structure that reflects its premium services in comparison to both Hampden County and the broader Massachusetts area. For those seeking semi-private accommodations, the monthly fee at Heritage Hall North is $8,130, significantly higher than Hampden County's average of $4,955 and the state average of $5,805. Private rooms at this facility are similarly priced at $8,970, which surpasses Hampden County's typical rate of $6,202 and slightly exceeds the Massachusetts average of $6,090. This pricing indicates that Heritage Hall North may offer enhanced amenities or specialized care that justifies the higher investment for residents looking for a quality living experience.
| Floor plans | Heritage Hall North | Hampden County | Massachusetts |
|---|---|---|---|
| Semi-Private | $8,130 | $4,955 | $5,805 |
| Private | $8,970 | $6,202 | $6,090 |
The staff are fabulous, very caring and dedicated to the residents. The care provided is excellent, and the nurses are kind. The facility is clean, and the staff are friendly and helpful. The PT and OT teams are fantastic and knowledgeable. Check-in is excellent, with courteous and pleasant front-desk staff. The team goes above and beyond to help residents regain their footing. Heritage Hall North is highly recommended and considered one of the best rehab facilities in the area. The atmosphere is comforting and serene thanks to the staff’s friendly, professional interactions.
The facility is the worst place to bring a loved one. The nursing staff are rude, uncaring, and lazy. The facility is woefully understaffed with high turnover. Family members must perform routine care tasks for their loved ones, such as monitoring devices and personal hygiene. Patients are left unwashed and nails are not trimmed for long periods. The administration and nurse managers are accused of lying and not backing up their word. They refused to send a patient to the hospital when needed, delaying emergency care. The dining options are poor with little to no choices. The rooms lack privacy, being small and often in shared arrangements. Phone access is poor; staff frequently do not answer or provide information.Heritage Hall North in Agawam, MA is best suited for seniors who need a rehab-forward environment with a strong therapy team and a clean, welcoming setting. Families pursuing postacute recovery after surgery, a fall, or orthopedic procedures will likely find the rehab programs and nursing support align with a solid path back to independence, provided staffing levels cooperate. Those who want predictable daily routines and a generally uplifting atmosphere across shifts will also benefit. For anyone whose loved one requires constant, hands-on monitoring, rapid emergency response, or consistently seamless communication, alternatives should be considered to avoid potential care gaps.
The core strengths center on rehab quality and the people delivering it. Across numerous reviews, the PT/OT teams are praised for their knowledge and patience, and the nursing staff are repeatedly described as caring and professional when shifts allow. The environment tends to feel clean and orderly, with friendly front-desk and administrative personnel easing the process of scheduling, insurance coordination, and general navigation through care. Families frequently point to successful recoveries and a culture of kindness that can make a difficult time more manageable, especially for those who value a hopeful, healing atmosphere.
Yet the most persistent drawbacks revolve around staffing realities. Understaffing and turnover emerge repeatedly, with several accounts detailing rude or inattentive behavior and a sense that basic tasks fall to families or home caregivers rather than the facility. Medication delays, schedule mixups, and insufficient assistance with activities of daily living appear in multiple reviews, sometimes with high stakes for the patient’s comfort and safety. Communication gaps also recur, phones can go unanswered, updates are not always timely, and families sometimes feel out of the loop on essential decisions or escalation of concerns. Food quality and menu options show up as a recurring complaint, coloring the overall satisfaction when care misses include nutritional needs or preferences.
These pros do offset the cons to a meaningful extent, but not universally. When the rehab team is fully engaged and adequately staffed, recovery outcomes can be excellent, with residents returning home stronger and more independent. The combination of skilled therapy, a clean, comfortable environment, and generally courteous staff provides a tangible counterweight to occasional gaps in care. Families that actively engage with therapists, monitor communications, and advocate for timely attention can experience a smoother process and keep the recovery trajectory positive, especially during the critical rehab phase.
Who should consider alternatives? Those who require unwavering, round-the-clock medical oversight without exception should screen other options with steadier nurse coverage and more consistent family engagement. For families prioritizing aggressive rehab, a warm atmosphere, and a facility that frequently earns praise for its care culture, Heritage Hall North can be an excellent choice, but it demands proactive oversight, persistent follow-up, and a willingness to push for timely care and clear updates. If any of the above care-intensity expectations or reliability standards are nonnegotiable, it is prudent to compare other local rehabs with demonstrated consistency in staffing and communication.
Actionable next steps include: visiting unannounced to observe nurse availability and patient monitoring, meeting the therapy team to gauge responsiveness, and asking for typical nurse-to-patient ratios on each shift. Request concrete examples of care plans, escalation procedures, and how emergencies are handled, including hospital transfer protocols. Inquire about meal options and the ability to accommodate dietary preferences, and speak with multiple families about their recent experiences. If the dialogue confirms strong rehab capability, clean surroundings, and responsive communication when staffed well, Heritage Hall North remains a capable choice; if not, pursuing alternatives with more stable staffing and tighter family collaboration is warranted.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall North is an assisted living community located in Agawam, MA. Our community offers an array of amenities to ensure our residents enjoy a comfortable and convenient lifestyle. Each apartment comes fully furnished with cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Residents can also take advantage of the beautiful outdoor space and garden.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and coordination with healthcare providers are also available to ensure the health and well-being of our residents. We offer diabetes diets, special dietary restrictions, and meal preparation services to cater to individual needs.
At Heritage Hall North, we prioritize mental wellness and offer a comprehensive mental wellness program for our residents. Scheduled daily activities keep our residents engaged and entertained throughout the day.
The community is conveniently located near various amenities including two cafes, four parks, 15 pharmacies, 27 physicians' offices, and 28 restaurants. Transportation arrangement for medical appointments is provided for added convenience. Additionally, there are six hospitals nearby to ensure prompt medical attention if needed.
With its range of amenities and comprehensive care services, Heritage Hall North provides a safe and supportive environment for seniors looking for assisted living in Agawam, MA.
This part of Agawam, Massachusetts, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. There are several medical facilities in close proximity, including Riverbend Medical Group and Hampden County Physician Associates, providing easy access to healthcare services. Additionally, there are numerous dining options nearby such as Richard's Giant Grinders and Chipotle Mexican Grill for convenient meal choices. For prescription needs, multiple pharmacies like Walgreens and CVS Pharmacy are within a short distance. Nature enthusiasts can enjoy the nearby parks like School Street Park and Robinson State Park for leisurely walks or picnics. The transportation options are also convenient with Springfield Union Station just 2.2 miles away. In case of medical emergencies, hospitals like Mercy Medical Center and Baystate Hospital Dailey Building are within a short distance for quick access to quality healthcare services. Overall, this area provides a blend of essential services and recreational opportunities suitable for senior living.
Heritage Hall North presents a cost structure that reflects its premium services in comparison to both Hampden County and the broader Massachusetts area. For those seeking semi-private accommodations, the monthly fee at Heritage Hall North is $8,130, significantly higher than Hampden County's average of $4,955 and the state average of $5,805. Private rooms at this facility are similarly priced at $8,970, which surpasses Hampden County's typical rate of $6,202 and slightly exceeds the Massachusetts average of $6,090. This pricing indicates that Heritage Hall North may offer enhanced amenities or specialized care that justifies the higher investment for residents looking for a quality living experience.
Heritage Hall North is located at 55 Cooper Street, Agawam, MA 01001 in Hampden County, Massachusetts
Heritage Hall North on seniors.fyi includes 4 photos including images showing exercise equipment, physical therapy, interior, dining, decor, painting, treadmill, fitness, and more.
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