Heritage Hall West

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Heritage Hall West Heritage Hall West Heritage Hall West Heritage Hall West

Heritage Hall West

61 Cooper Street, Agawam, MA 01001

For more information about senior living options: (844) 490-3973

3.5 from 4 reviews
5 stars
1
4 stars
2
3 stars
0
2 stars
0
1 stars
1

Skilled Nursing Facility

Pricing

Heritage Hall West offers competitive pricing for its accommodation options, particularly when compared to the broader market in Hampden County and throughout Massachusetts. For a one-bedroom unit, residents can expect to pay $4,695 per month, which is slightly above the county average of $4,085 but more affordable than the state average of $5,349. The two-bedroom units are priced at $5,495, again positioning them above the Hampden County rate of $4,672 while remaining lower than the state average of $6,151. This pricing structure suggests that Heritage Hall West strikes a balance between quality living and affordability in a region known for its varied cost of living.

Room TypeHeritage Hall WestHampden CountyMassachusetts
1 Bedroom$4,695$4,085$5,349
2 Bedrooms$5,495$4,672$6,151

Overall Review

Cons

  • pro The relative had a terrible experience at the rehabilitation facility due to lost dentures, clothes, and a missing walker resulting in falls.
  • pro Communication at the facility was described as terrible, with frequent disconnections during phone calls and inconsistent responses to messages.
  • pro The first review advises not recommending the facility based on the negative experiences mentioned.

Review

Heritage Hall West, a skilled nursing facility in Agawam, MA, has received mixed reviews from individuals who have had loved ones stay there for rehabilitation. While some have had positive experiences, others have expressed disappointment with the facility's communication and ability to provide proper care.

One individual shared that their relative had previously been to Heritage Hall West and had good experiences. However, during her most recent stay from June 22nd to July 22nd, it was a terrible experience. The staff lost her denture and clothes, discharged her without her walker leading to two falls, and even found her using another resident's wheelchair. The lack of communication was evident as calls frequently got disconnected when trying to reach her ward, and messages left for various departments were not consistently returned.

However, not all experiences at Heritage Hall West have been negative. Another individual praised the facility as the best they have encountered in terms of care for their brother-in-law. They commended the staff, including the Executive Director, for being on top of everything and providing top-notch attention. The cleanliness of the facility was notable, along with friendly caregivers. The patient received thorough physical therapy as well as occupational and respiratory therapy.

In another heartwarming review, a person expressed profound gratitude for the care their sister received at Heritage Hall West. Despite being born a "little person" at only 3 1/2 feet tall and developing complications due to stunted growth, she received exceptional care during her over-year-long stay until she passed away two years ago at the age of 50. The staff ensured her comfort by providing clean clothes and bedding while also encouraging her to get out of bed and explore different environments. Additionally, the facility accommodated her husband, who is also a "little person," by celebrating their anniversary together.

Overall, these reviews showcase diverse experiences at Heritage Hall West. While one individual faced multiple challenges with misplaced belongings and poor communication, others praised the facility for its excellent care, cleanliness, and dedicated staff. It is important for individuals to carefully consider such feedback when making decisions about skilled nursing facilities and rehabilitation centers.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Respite or short term stays offered Respite or short term stays offered
  • Telephone Telephone
  • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Hospice care Hospice care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Description

Heritage Hall West in Agawam, MA is a premier assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living space for seniors, with options for respite or short term stays.

Residents can enjoy their favorite TV shows with cable or satellite TV in their own private rooms. There is also a dining room where delicious meals are served, with special dietary restrictions taken into consideration. The community offers housekeeping services to ensure that the living spaces are clean and well-maintained.

For those who enjoy spending time outdoors, Heritage Hall West provides beautiful gardens and outdoor spaces where residents can relax and take in the fresh air. Wi-Fi/high-speed internet is available for residents who wish to stay connected with loved ones or engage in online activities.

The caring staff at Heritage Hall West provide 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. They work closely with health care providers to coordinate medical needs and medication management. Residents on specialized diabetes diets or with other dietary restrictions will have their needs catered to.

The community also offers various programs to promote mental wellness among residents. Scheduled daily activities keep seniors engaged and entertained. In terms of nearby amenities, there are two cafes, four parks, 15 pharmacies, 27 physicians, 28 restaurants, one transportation option, and six hospitals within close proximity to Heritage Hall West.

Overall, Heritage Hall West strives to provide a comfortable and enriching environment for seniors where they can receive quality care while enjoying a range of amenities and nearby conveniences.

Nearby Places of Interest

Physicians

  • Riverbend Medical Group (0.3 miles)
  • Madonna M. Santos OD (0.4 miles)
  • Hampden County Physician Associates (1.1 miles)
  • Pediatric Associates of Hampden County of West Springfield (1.5 miles)
  • Dr John P. Frangie (1.8 miles)
  • Team Rehab (2.1 miles)
  • Northgate Medical PC (2.2 miles)

Pharmacies

  • Walgreens (0.9 miles)
  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.9 miles)
  • Apothecary Center (2.2 miles)
  • CVS Pharmacy (2.5 miles)
  • Baystate Pharmacy (2.6 miles)

Restaurants

  • Lattitude (0.9 miles)
  • Richard's Giant Grinders (1.1 miles)
  • McDonald's (1.3 miles)
  • Partners Restaurant (1.4 miles)
  • Chipotle Mexican Grill (1.4 miles)
  • White Hut (1.4 miles)
  • Taste of Lebanon (1.6 miles)

Parks

  • School Street Park (1.5 miles)
  • Robinson State Park (2 miles)
  • Forest Park Zoo (2.7 miles)
  • Van Horn Park Path (3.4 miles)
  • Treetop Park (5.1 miles)

Cafes

  • Starbucks (2.1 miles)
  • Panera Bread (4.7 miles)
  • Blue Room Cafe (5.5 miles)

Transportation

  • Springfield Union Station (ZSF) (2.2 miles)

Hospitals

  • Mercy Medical Center (2.8 miles)
  • Baystate Hospital Dailey Building (3 miles)
  • Baystate Medical Center (3 miles)
  • Baystate Pain Management Center (3.1 miles)
  • Shriners Hospitals for Children (3.1 miles)
  • Western Massachusetts Hospital (4.7 miles)

Frequently Asked Questions

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