Heritage Hall West in Agawam, MA
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61 Cooper Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Heritage Hall West offers competitive pricing for its accommodation options, particularly when compared to the broader market in Hampden County and throughout Massachusetts. For a one-bedroom unit, residents can expect to pay $4,695 per month, which is slightly above the county average of $4,085 but more affordable than the state average of $5,349. The two-bedroom units are priced at $5,495, again positioning them above the Hampden County rate of $4,672 while remaining lower than the state average of $6,151. This pricing structure suggests that Heritage Hall West strikes a balance between quality living and affordability in a region known for its varied cost of living.
| Floor plans | Heritage Hall West | Hampden County | Massachusetts |
|---|---|---|---|
| 1 Bedroom | $4,695 | $4,085 | $5,349 |
| 2 Bedrooms | $5,495 | $4,672 | $6,151 |
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The staff upstairs in Heritage West are caring and patient with elderly residents. There are stellar nurses and CNAs providing high-quality care. Amazing care; the staff are happy, welcoming, and caring. Heritage Hall West is a great facility with excellent hospitality and nurses. The therapy team is thorough and makes patients feel like they are the only ones. The administrator is wonderful and supportive to families. The staff have bent over backwards to meet residents' needs and give them a good quality of life.
They have laid in their own urine and feces for hours. The place is a dump and smells like urine when you walk in. The food is horrible, not even fit for a prisoner. The staff are rude and don't do their jobs; CNAs and nurses seem to care only about pay. They go a day or more without changing patients' soiled diapers. The facility is severely understaffed and overworked, leading to missed showers, unclean rooms, and neglected patients. They almost killed my grandma. They would not recommend this facility or send a loved one here.Heritage Hall West in Agawam is best suited for seniors who need rehabilitation after a medical event and for families who can actively participate in care decisions. A robust therapy program - physical, occupational, and respiratory - appears to be a consistent strength, and several families praise staff who treat recovery as a priority. The environment can feel welcoming and home-like when therapy is engaged and staffing is adequate. But the facility's reality depends on daily operations that can swing from attentive to overwhelmed. For long-term residents with high care needs or families unable to supervise care closely, Heritage Hall West can become a difficult fit.
Those who should consider alternatives are families seeking a uniformly high standard of daily care, predictable showers and hygiene, consistent communication, and transparent billing. Recurrent complaints center on understaffing, turnover, and difficulty coordinating across departments; reports include residents remaining in soiled clothes, delays in basic caregiving, and occasional medication or transport missteps. Some reviews describe a dramatic decline after changes in management, while others praise care when a dedicated nurse or CNA advocates for a patient; the inconsistency is the pattern. For seniors who require steady daily attention and clear information, this campus may not deliver.
Pros that do exist - quality rehab teams, dedicated therapists, and occasions when the staff show warmth and competence - can substantially offset the worst days when care feels reactive. Families repeatedly cite effective PT/OT, compassionate nurses, and a care culture that occasionally shines, especially on rehab units or when leadership stays engaged. The building and some units can be well kept, and the check-in processes have been described as easy and modern by some families. Yet these advantages are unevenly distributed; the best care moments occur when staffing is sufficient and supervision is present. The downside remains that in many shifts, crucial tasks - hygiene, incontinence care, and timely meals - are not met promptly.
Given the mixed track record, due diligence matters. Prospective families should request to meet the director of nursing and tour multiple shifts, especially with the therapy and long-term care teams. Ask for current staffing ratios by unit, incident reports, and a clear plan for addressing pressure sores, meals, and laundry. Confirm how family communications are triaged and whether transportation for appointments is reliably arranged. Verify language support if language barriers exist, and seek recent references from families with relatives at similar care levels. A transparent discussion about what constitutes ?adequate' care and how complaints are resolved will reveal the facility's true responsiveness.
Red flags that merit serious hesitation include reports of persistent neglect, delays in basic tasks like showers, and residents remaining in wet or soiled conditions; frequent miscommunication about medications or doctor visits; floor cleanliness and pest concerns; and families being asked to navigate complex or misleading financial and social-work processes about cremation and funeral costs. The most concerning reviews describe abrupt changes after management shifts, denial of issues, and unsafe experiences that prompted emergency actions. While some families praise specific caregivers or programs, the volume of negative feedback argues for a facility where consistency is the exception rather than the rule.
In short, Heritage Hall West provides a rehab-focused option for families able to stay closely involved and demand strong, consistent care. It can work when therapy drives recovery and a trusted family liaison can monitor shifts, advocate for prompt medical input, and push for transparent communication. For others - especially those needing steady daily support, reliable hygiene routines, and predictable information - the risks described by reviews argue for exploring alternatives. A deliberate, firsthand visit with a concrete questions list is essential, as is a clear plan to verify staffing, hygiene practices, and transportation reliability before committing. The decision hinges on balancing rehabilitation value against the facility's demonstrated inconsistency.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall West in Agawam, MA is a premier assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living space for seniors, with options for respite or short term stays.
Residents can enjoy their favorite TV shows with cable or satellite TV in their own private rooms. There is also a dining room where delicious meals are served, with special dietary restrictions taken into consideration. The community offers housekeeping services to ensure that the living spaces are clean and well-maintained.
For those who enjoy spending time outdoors, Heritage Hall West provides beautiful gardens and outdoor spaces where residents can relax and take in the fresh air. Wi-Fi/high-speed internet is available for residents who wish to stay connected with loved ones or engage in online activities.
The caring staff at Heritage Hall West provide 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. They work closely with health care providers to coordinate medical needs and medication management. Residents on specialized diabetes diets or with other dietary restrictions will have their needs catered to.
The community also offers various programs to promote mental wellness among residents. Scheduled daily activities keep seniors engaged and entertained. In terms of nearby amenities, there are two cafes, four parks, 15 pharmacies, 27 physicians, 28 restaurants, one transportation option, and six hospitals within close proximity to Heritage Hall West.
Overall, Heritage Hall West strives to provide a comfortable and enriching environment for seniors where they can receive quality care while enjoying a range of amenities and nearby conveniences.
Heritage Hall West offers competitive pricing for its accommodation options, particularly when compared to the broader market in Hampden County and throughout Massachusetts. For a one-bedroom unit, residents can expect to pay $4,695 per month, which is slightly above the county average of $4,085 but more affordable than the state average of $5,349. The two-bedroom units are priced at $5,495, again positioning them above the Hampden County rate of $4,672 while remaining lower than the state average of $6,151. This pricing structure suggests that Heritage Hall West strikes a balance between quality living and affordability in a region known for its varied cost of living.
Heritage Hall West is located at 61 Cooper Street, Agawam, MA 01001 in Hampden County, Massachusetts
Heritage Hall West on seniors.fyi includes 4 photos including images showing bedroom, interior, cabinets, living room, chandelier, fireplace, decor, artwork, and more.
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