Heritage Hall South in Agawam, MA
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65 Cooper Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Heritage Hall South presents a compelling option for those seeking long-term care, though its monthly costs are notably higher than both Hampden County and the overall state averages. For semi-private rooms, residents can expect to pay $8,130 per month, which significantly exceeds the county's average of $4,955 and the state's average of $5,805. Similarly, for private rooms at Heritage Hall South, the cost is $8,970 - substantially above Hampden County's average of $6,202 and Massachusetts' overall average of $6,090. While these figures suggest a premium pricing structure, it's essential to consider the quality of care and services provided at Heritage Hall South when evaluating its value in comparison to other facilities.
| Floor plans | Heritage Hall South | Hampden County | Massachusetts |
|---|---|---|---|
| Semi-Private | $8,130 | $4,955 | $5,805 |
| Private | $8,970 | $6,202 | $6,090 |
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The staff are wonderful, kind, and respectful. The facility is clean, well kept, and welcoming. The physical therapist does a great job. The administrator keeps families updated on issues and changes. The meals are tasty and the dining experience is pleasant. The activity staff make residents feel welcome and involved. The rooms are spacious and well kept. The grounds are spacious and the overall atmosphere feels homey.
The facility is described as terrible, with nurses who are rude and neglectful toward patients. The new phone system does not work, making it impossible for families to reach a nurse. Families are not kept informed; there is little to no communication from doctors or social workers. Residents have fallen multiple times and no action has been taken to address it. Messages left for staff go unreturned, leaving families without answers. Some staff seem preoccupied with their cell phones and fail to assist elderly patients with basic needs. The food is terrible or inedible, with meals served cold and lacking dietary consideration. The environment is dirty and poorly maintained, with chipped paint, rusted fixtures, and cramped rooms. The facility is short-staffed; nurses and aides are not readily available and after-hours calls are not answered. Care is described as negligent, with delays in rescue after falls and repeated errors. The atmosphere is depressing and staff appear unfocused on quality medical care, prioritizing other activities. Some reviewers would not recommend the facility, stating it should be avoided unless absolutely necessary.Heritage Hall South is best suited for families that prize a warm, home?like rehab and long?term living environment where therapy teams are accessible and daily life revolves around compassionate, personable care. The setting tends to appeal to residents who value cleanliness, a welcoming atmosphere, and active programming, along with steady updates for out?of?state relatives who cannot be on site every day. For families with a loved one who needs consistent round?the?clock nursing oversight, or who demand flawless meal service and perfectly maintained rooms, Heritage Hall South is likely to be frustrating enough to prompt a search for alternatives. This facility can deliver comfort and practical support, but not without caveats.
On the plus side, multiple reviews highlight genuine warmth from staff, and the rehabilitation team often earns praise for progress and encouragement. The building is described as clean, with large rooms and a homier feel that reduces the clinical edge many facilities project. Activity staff and therapists participate actively, offering programs that residents can engage with, from bingo and concerts to spiritual services. Families express appreciation for responsive administration and updates, particularly when a loved one's care needs shift. In many accounts, residents respond positively to therapy and the daily routine, and a number of caregivers emphasize that the care teams, while stretched at times, remain dedicated and attentive.
However, the negatives loom large enough to complicate the decision. Recurrent complaints center on staffing levels and responsiveness, with some reviewers reporting missed call bells, delayed assistance, or caregivers preoccupied with personal devices. There are concerns about room conditions, with references to dated bathrooms, cramped spaces, and inconsistent attention to safety and hygiene. Food quality and dietary accommodation appear to be inconsistent, with several family members reporting unappetizing meals, cold trays, or missed allergy considerations. Falls and medical communication gaps also appear in multiple accounts, including delayed notice about incidents or diagnoses. This pattern signals a risk profile that requires vigilant oversight by families or a trusted nurse advocate on site.
Yet the strong points do align with meaningful outcomes when the care team is fully engaged. The therapists' effectiveness, the clean and calm environment, and the willingness of staff to communicate with families can offset a lot of the friction caused by staffing pressures. Reviews from long-term residents and their families repeatedly cite compassionate caregivers who stay with residents through transitions, and many speak of improvements when issues are addressed promptly by administration. The facility's efforts to maintain a settled, respectful vibe - along with an emphasis on activities and social engagement - help residents feel at home, which matters as much as clinical care for many families weighing this choice.
For families evaluating Heritage Hall South, a practical approach is essential. Insist on meeting the management team, ask for a current staffing plan, and request specific visits with the therapy and nursing staff to observe how calls and transfers are handled. Probe the kitchen about menu variety, portion sizes, and allergy protocols, and request an upfront plan for any needed dietary accommodations. Tour the rooms and common areas with attention to cleanliness, safety equipment, and wheelchair accessibility. Check recent resident and family references beyond the marketing-ready anecdotes, and verify how the facility handles incident reporting, call-bell response, and family updates when problems arise.
Bottom line: Heritage Hall South offers a genuine, home-like environment with accessible rehab services and a caring, if sometimes stretched, staff. For families who can stay engaged, push for good communication, and monitor nutrition and safety, it can be a solid choice that delivers comfort and measurable rehab progress. However, those who cannot tolerate inconsistent call-bell response, variable food quality, or ongoing safety concerns should consider alternatives and compare options with a sharper eye toward staffing stability and quality control. The decision hinges on balancing the value of a warm, engaged community against the risk of uneven day-to-day care; this facility rewards diligence and careful oversight more than passive acceptance.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall South is an assisted living community located in Agawam, MA. We offer a range of amenities and care services to ensure the comfort, convenience, and well-being of our residents.
Our fully furnished private apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, a kitchenette, and telephone service. Residents can enjoy the beautiful outdoor spaces and gardens, as well as the option for respite or short term stays.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordination with health care providers to ensure that all medical needs are met. Our mental wellness program aims to support the emotional well-being of our residents.
At Heritage Hall South, we understand the unique dietary requirements of our residents. Our chefs prepare delicious meals that cater to special dietary restrictions such as diabetes diet. In addition to dining in our on-site restaurant-style dining room, residents can also explore nearby cafes and restaurants for additional culinary options.
We believe in creating a vibrant and engaging community for our residents. Our scheduled daily activities provide opportunities for socializing and staying active. For those who wish to venture out, there are parks, pharmacies, physicians' offices, hospitals, transportation options located conveniently nearby.
At Heritage Hall South in Agawam, MA we strive to provide a comfortable and supportive environment where our residents can thrive while receiving the care they need.
This part of Agawam, Massachusetts, offers a convenient and vibrant community for senior living. With a variety of healthcare options nearby including Riverbend Medical Group and several pharmacies such as Walgreens and CVS, residents have easy access to medical services and prescriptions. There are also several delicious dining options in the area, ranging from local grinders at Richard's Giant Grinders to international cuisine at Taste of Lebanon. For leisure and outdoor activities, parks like School Street Park and Robinson State Park provide beautiful green spaces for relaxation and exercise. Transportation is easily accessible with Springfield Union Station nearby for convenient travel options. Additionally, top-rated hospitals such as Mercy Medical Center and Baystate Medical Center ensure quality healthcare is readily available. Overall, this area offers a well-rounded environment with excellent amenities for seniors looking to settle in Agawam.
Heritage Hall South presents a compelling option for those seeking long-term care, though its monthly costs are notably higher than both Hampden County and the overall state averages. For semi-private rooms, residents can expect to pay $8,130 per month, which significantly exceeds the county's average of $4,955 and the state's average of $5,805. Similarly, for private rooms at Heritage Hall South, the cost is $8,970 - substantially above Hampden County's average of $6,202 and Massachusetts' overall average of $6,090. While these figures suggest a premium pricing structure, it's essential to consider the quality of care and services provided at Heritage Hall South when evaluating its value in comparison to other facilities.
Heritage Hall South is located at 65 Cooper Street, Agawam, MA 01001 in Hampden County, Massachusetts
Heritage Hall South on seniors.fyi includes 11 photos including images showing interior, windows, dining, lobby, chandelier, kitchen, healthcare, building, and more.
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