Memory Support of Heritage Hall
Save464 Main Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Many staff at Agawam East were kind and respectful toward residents and families. Rehab care was excellent; nursing and staff were very attentive, helping the resident regain independence. The caring staff at Memory Support of Heritage Hall provided great care for loved ones. The facility was very clean and well-maintained. The staff are respectful, friendly, and easy to work with. The new advanced entry system is easy to use, enhancing access. Summit Eldercare helped find a wonderful place for mom, with supportive, attentive staff; Candy the nurse was exceptional. The memory support program is amazing; residents participate in activities and form friendships. The staff at Heritage Hall are professional, loving, and go out of their way to meet residents' needs, giving families peace of mind. Nurses and staff engage with residents; care plans are discussed with families; concerns are addressed promptly; the environment feels bright and home-like. The care provided over several years has been incredible; families feel their loved ones are in good hands.
The staff did not order urine tests for a suspected UTI for five days, delaying antibiotics. The patient developed three pressure ulcers in five weeks, including a severe Stage 3 with tunneling and necrotic tissue. Soft pillows were used to relieve pressure but were ineffective, and a foam wedge could not be accessed from storage. The patient experienced delirium and agitation in an unfamiliar setting, which staff did not recognize as non-memory-related. Daily dead cockroaches were seen in the halls, with live roaches observed in the room and a hallway. Wandering residents frequently entered the patient's room and sat on her bed, and staff did not adequately address this. At the end of life, the patient did not receive adequate pain relief or palliative sedation, leading to unnecessary suffering. The family regrets moving her there and describes the final weeks as distressing and painful, leaving lasting heartbreak.The collection of reviews paints a complex and often painful picture of life at Agawam East, also described in some comments as Memory Support of Heritage Hall in Agawam. On one hand, several families and former residents praise the facility for cleanliness, organization, and the genuine kindness and professionalism of many staff members. They highlight a well-maintained environment, courteous front-desk personnel, and moments when care feels personal and compassionate. There are mentions of effective rehab experiences, attentive nurses, and staff who communicate with families, share care plans, and create a sense of "bringing home" to residents through familiar furnishings and a welcoming atmosphere. For some, the memory-support program appears to be a strength, with families noting meaningful engagement, structured activities, and a level of stability that offers peace of mind during difficult transitions.
Yet, beneath those affirmations lie troubling, recurring concerns that several reviewers describe in stark contrast. A dominant thread centers on the care and medical responsiveness when a resident's health shifts suddenly. One reviewer recounts moving a mother into the facility in June 2025 under new management that claimed to serve both memory-care and non-memory-care residents. The mother soon developed delirium and signs of a urinary tract infection, but the reviewer says labs were repeatedly promised but never ordered, delaying antibiotics for five days until hospice care intervened. The reviewer attributes this delay to an assumption that the changes in behavior were part of dementia rather than a new medical issue, which compounded fear and distress for the resident and family.
Cleanliness and safety also loom large in the negative accounts. Several reviews report seeing dead cockroaches daily and even live roaches on multiple occasions, with one social worker allegedly denying awareness of the problem. For a bedbound resident, the presence of roaming neighbors and slow or incomplete responses to calls at night created ongoing anxiety and discomfort. The risk to an especially vulnerable resident - who could be surprised or disturbed by other residents wandering into her room - becomes a poignant image of the facility's struggle to maintain a safe, secure environment for all residents.
Another set of reviews focuses on the physical decline and pain that some residents experienced. Three pressure ulcers developed during a relatively short stay, with two reported to the family and one described as severe and not disclosed promptly. Efforts to relieve pressure - such as placing the resident on soft pillows - were said to be ineffective, and requests for a foam wedge were denied due to access issues from storage. The resulting pain contributed to a decline in function, including a loss of appetite and avoidance of meals due to painful bowel movements. The day a resident died brought further distress: a 7-inch, stage-3 pressure ulcer with tunneling and necrotic tissue on the buttock was observed while staff were changing her, and terminal agitation persisted without adequate relief. The reviewer notes that hospice care did not employ palliative sedation, and that morphine did not appear to fully alleviate agitation or bring relief at the end of life, which left the family with a lingering sense of missed opportunities for a more peaceful passing.
These experiences compound the emotional weight of losing a loved one in circumstances that feel preventable or better managed. The same accounts emphasize the emotional toll of watching a loved one endure pain and distress in their final days, and the frustration of learning about palliative options only after the fact. There is a consistent undercurrent of longing for more proactive communication, timely medical assessment, and a more robust approach to end-of-life comfort that aligns with family expectations and modern palliative practices.
Despite the heavy and painful criticisms, the narratives also include important counterpoints - voices of appreciation for the parts of care that work well. Some reviewers describe rehab as excellent, with rapid progress that enabled independence and walking again within a couple of weeks, thanks to attentive nursing and professional staff. Others laud the facility for its cleanliness, respectful and friendly behavior from many staff members, and a sense of orderly operations - sign-in processes, online information, and the ability to bring familiar furnishings to create a comfortable room. Positive remarks about memory-support programming emphasize the value of structured activities, social engagement, and the overall feeling that the staff genuinely cares about residents and families.
In the end, the reviews depict a campus that can deliver high-quality rehab and consistently kind, attentive care in some contexts, while simultaneously exposing serious gaps in safety, medical responsiveness, and end-of-life management in others. Families recount experiences that range from comfort and confidence to fear and profound sorrow, with particular emphasis on delays in medical testing, under-addressed infections, preventable skin injuries, pain management challenges, and insufficient provisions for a peaceful, well-managed death. The mix of praise and indictment suggests a facility that works well for some residents and families but falls short in critical areas for others, underscoring the need for ongoing attention to medical oversight, infection control, safety protocols, and compassionate end-of-life care.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall in Agawam, MA is a skilled nursing facility that offers memory support for individuals in need of specialized care. The community provides a range of amenities to ensure residents' comfort and convenience, including access to cable or satellite TV, a dining room for communal meals, fully furnished accommodations, a beautiful garden area, housekeeping services, and a kitchenette for personal use. Residents can also enjoy the outdoor space and have access to telephone and Wi-Fi/ high-speed internet services.
The dedicated staff at Heritage Hall provides 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure personalized care plans are followed. Special dietary needs are catered to through diabetes diets and other dietary restrictions.
Residents are encouraged to maintain mental wellness through a comprehensive program designed for those with mild cognitive impairment. Medication management is available to help residents stay on track with their prescribed treatments. In addition, specialized memory care programming is provided to support those with memory-related challenges.
Transportation arrangements can be made for medical purposes or doctors' appointments. Nearby amenities include two cafés, five parks for recreational activities, 16 pharmacies for medication needs, 28 physicians for healthcare consultations, 28 restaurants for dining options, one transportation service nearby, and six hospitals in case of emergencies.
Overall, Heritage Hall in Agawam offers an assisted living community that is focused on providing exceptional memory support and ensuring the comfort and well-being of its residents.
Memory Support of Heritage Hall is located at 464 Main Street, Agawam, MA 01001 in Hampden County, Massachusetts
The features offered by Memory Support of Heritage Hall are designed to create a supportive and nurturing environment for individuals with varying stages of dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents maintain dignity and personal hygiene while receiving the help they need. Medication management safeguards against missed doses or incorrect medications, while meal preparation and service provide nutritious options tailored to each resident's dietary requirements, promoting overall health. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through coordination with healthcare providers. Activities of daily living assistance fosters independence as much as possible, while 24-hour supervision offers safety and peace of mind for families. The mental wellness program and specialized memory care programming engage residents cognitively, promoting social interaction and enhancing quality of life despite cognitive challenges. Collectively, these services address both the physical and emotional needs of residents, creating a comprehensive support system that can significantly improve their well-being.
Memory Support of Heritage Hall on seniors.fyi includes 6 photos including images showing interior, dining, windows, artwork, lobby, waiting area, building, architecture, and more.
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