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Memory Support of Heritage Hall in Agawam, MA

Memory Support of Heritage Hall is a memory care community in Agawam, MA.

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Memory Support of Heritage Hall in Agawam, MA

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464 Main Street, Agawam, MA 01001

For more information about senior living options: (866) 208-4318

4.3 from 61 reviews
5 stars
45
4 stars
6
3 stars
2
2 stars
1
1 stars
7

Overall Review of Memory Support of Heritage Hall

differentiator 5 reviews mention this

Memory care programming stands out

Residents describe dementia-focused programming that helps families communicate and manage transitions.

Several reviews highlight the memory-focused program and activities, including family-focused communication tips. Multiple residents and families also describe the transition to the memory unit as difficult but supported, with staff helping the person settle and join in daily life. Others specifically mention care for dementia that feels specialized rather than general senior care.

common 5 reviews mention this

Clean, well-kept community

Residents and families repeatedly note the facility is clean and organized.

Across multiple reviews, visitors describe seeing a clean, well-kept building and residents who appear clean as well. Several mention the community being organized and the staff maintaining safety protocols, including during periods of restricted visitation. A few reviews also contrast cleanliness positively against other concerns they raised.

common 31 reviews mention this

Staff support and communication

Families frequently say staff are attentive, respectful, and quick to address questions.

Many reviews focus on staff being responsive and professional, with families saying they feel supported after placement. Multiple people mention that staff communicate progress and concerns, and that care plan discussions and updates are part of the process. Even in reviews that report serious problems, some families still describe individual staff members as kind, respectful, and engaged.

caveat 6 reviews mention this

Staffing and phone access issues

Some families report slow response times, limited coverage, and difficulty reaching the administration.

Several negative reviews describe understaffing, slow response to call requests, or difficulty getting timely help. Multiple reviewers also say phone calls were not answered at the nursing station or that follow-up took too long. In these accounts, families felt their concerns were not acted on promptly enough for their loved one’s needs.

caveat 5 reviews mention this

Medical and safety follow-through concerns

Some reviews describe serious care and safety problems, including falls, wounds, or missed treatment needs.

A handful of reviews raise concerns about safety and medical follow-through, including reports of falls and pressure-related injuries. Others describe issues with cleanliness and infection-related concerns, such as delayed treatment they felt should have happened sooner. In these accounts, families say staffing and care execution affected comfort and outcomes for their loved ones.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Bradley International (10 miles away) Bradley International (10 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Riverbend Medical Group (0.5 miles)
  • Madonna M. Santos OD (0.6 miles)
  • Hampden County Physician Associates (1.2 miles)
  • Pediatric Associates of Hampden County of West Springfield (1.8 miles)
  • Team Rehab (2 miles)
  • Dr John P. Frangie (2.1 miles)
  • Northgate Medical PC (2.2 miles)

Restaurants

  • Lattitude (1.1 miles)
  • Richard's Giant Grinders (1.2 miles)
  • McDonald's (1.4 miles)
  • Chipotle Mexican Grill (1.4 miles)
  • White Hut (1.5 miles)
  • Hanger Bar and Grill (1.5 miles)
  • Partners Restaurant (1.6 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (2.1 miles)
  • Apothecary Center (2.2 miles)
  • Baystate Pharmacy (2.7 miles)

Parks

  • School Street Park (1.2 miles)
  • Robinson State Park (2.3 miles)
  • Forest Park Zoo (2.5 miles)
  • Van Horn Park Path (3.5 miles)
  • Treetop Park (4.9 miles)

Cafes

  • Starbucks (2 miles)
  • Panera Bread (4.4 miles)
  • Blue Room Cafe (5.6 miles)
  • Starbucks (5.7 miles)

Transportation

  • Springfield Union Station (ZSF) (2.3 miles)

Hospitals

  • Mercy Medical Center (2.8 miles)
  • Baystate Hospital Dailey Building (3.1 miles)
  • Baystate Medical Center (3.1 miles)
  • Shriners Hospitals for Children (3.2 miles)
  • Baystate Pain Management Center (3.2 miles)
  • Western Massachusetts Hospital (5 miles)

Frequently Asked Questions

Where is Memory Support of Heritage Hall?
Does Memory Support of Heritage Hall provide care for residents with dementia or Alzheimer's disease?
What photos are available for Memory Support of Heritage Hall in Agawam, Massachusetts?

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