36 Firetown Road, Simsbury, CT 60701
For more information about senior living options: (866) 208-4318
Overall Review of Governor's House
Pros
The care has been exceptional.- The staff is well trained, professional, and kind.
- The space is stately and well decorated.
- The reviewer is grateful for this place.
Cons
The staff and nurses are very rude.- They do not care about the patients.
- The facility was reported for abuse and neglect.
- The care provided is terrible.
- They care about themselves, not the patient.
- The staff is rude.
- They respond very slowly to the call button for help.
- They made the reviewer feel very uncomfortable.
- They will never go back there.
- They would not leave a dying animal there.
- They do not answer the phone.
- They will not update you on patient status.
- A nurse refused to provide her name when questioned about patient status.
- The place is horrible.
Review
Governor’s House in Simsbury is best suited for seniors who prize a traditional, upscale environment and can commit to active family oversight. It may work for residents with light to moderate care needs who can benefit from a well-appointed setting and steady, professional staff when they are fully engaged. However, this community is not ideal for those who require consistent, high‑acuity care or for families that cannot monitor daily operations closely, as reliable, prompt assistance and transparent updates are essential and not consistently provided.
Those evaluating this option should explicitly consider alternatives if dependable communication and responsive care are non-negotiable. Multiple reviews flag severe gaps in responsiveness and accountability, including reluctance to update families and delayed help after a call button is pressed. For residents with memory issues, frequent alarms, or significant medical needs, a facility with a demonstrated track record of timely responses and visible resident advocacy should be preferred.
The notable positives center on the ambiance and, at times, commendable professionalism. The space is described as stately and well decorated, contributing to a dignified living experience that can be comforting for residents who value presentation and atmosphere. In some accounts, staff are described as well trained, professional, and kind, suggesting that when the right staff are on shift, the care approach can be compassionate and competent. These elements demonstrate that quality care is possible and that the setting can support a respectful, pleasant daily routine.
Yet the weight of the negative feedback outweighs these strengths for families weighing risk. Repeatedly cited issues include rude conduct by staff, a perceived lack of genuine concern for residents, and a troubling pattern of slow or absent responses to call buttons. Several reviews report a failure to provide timely updates on patient status and even explicit concerns about abuse and neglect. The inconsistency implied by these reports makes it difficult to rely on steady, trustworthy care, and raises red flags for anyone considering this community for a loved one who depends on dependable, compassionate attention.
Prospective buyers should insist on concrete assurances before committing. Ask for current nurse-to-resident ratios, and request to observe how call bells are handled during different shifts. Seek recent, specific examples of care plans, daily routines, and how family updates are communicated. Inquire about staff training, turnover, and the facility’s process for addressing concerns or complaints. If a family cannot secure consistent, respectful interaction and timely care, the evaluation should point strongly toward continuing the search.
In sum, Governor’s House presents a mixed picture: a refined environment with potential for solid care on good days, marred by credible reports of poor responsiveness and questionable conduct. The facility can work for families who can tolerate variability, demand vigilance, and prioritize décor and setting as part of the overall experience. For most families, however, the safer course is to explore alternatives that offer more reliable communication, quicker call responses, and a demonstrable commitment to resident advocacy and transparent care. The decision hinges on whether environment and occasional strong care can compensate for ongoing concerns about consistency and safety.
21 resident community capacity
Assisted Living
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bradley International (8 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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