Evergreen Health Care Center

Pros

• The care received at Evergreen Health Care Center is outstanding, with compassion and professionalism from the PT, OT, Speech, and nursing staff.
• Brenda, the Nursing Director, is readily available to address questions and concerns, fostering a family-like atmosphere for residents and their families.
• The staff at Evergreen Health Care Center is described as very good at answering questions and providing quality care to residents.
• Residents enjoy the lovely courtyard featuring a gazebo, flowers, benches, and chairs.
• One reviewer shared that their experience with their mother in long-term care was remarkable, noting that she was always engaged in activities and well-cared for.
• Another review praises the facility as being the best among several their husband had been in, highlighting the wonderful food and welcoming atmosphere.
• The facility is noted for being clean and well-maintained by trained staff who do their best to care for residents given the resources available.

Cons

• There has been a noticeable decline in care during weekends, with very few CNAs available, leading to patients waiting over half an hour or longer for necessary assistance.
• The food quality has deteriorated since the departure of the chef, and there have been issues with staff not properly handling resident's personal meals.
• Some residents are left in front of the nursing desk for extended periods without proper care or access to their glasses or hearing aids.
• The small size of the rooms prevents residents from bringing personal belongings, making it difficult for them to feel at home.
• Although the facility is clean and well-staffed during certain times, there are concerns about the overall adequacy of care during peak hours and less supervised times.
• While some staff members are friendly and well-meaning, there are systemic issues that suggest a lack of adequate resources and staffing.

Review

Evergreen Health Care Center in Stafford, Connecticut, has received a range of feedback from families with loved ones in its care. While some reviews highlight exceptional experiences and commend the staff's professionalism and compassion, others raise concerns about specific aspects of care. A common thread among these reviews is the emphasis on personal experiences that reflect both the strengths and weaknesses of the facility.

Many families express their appreciation for the quality of care provided at Evergreen. One family noted outstanding services from physical therapy (PT), occupational therapy (OT), and speech therapy, along with positive interactions with nursing staff. They felt reassured knowing that their mother’s needs were met by a compassionate team, specifically mentioning Brenda, the Nursing Director, for her accessibility and support. For these families, Evergreen was not just a choice but a well-informed decision based on prior recommendations from friends who had similar experiences.

On the other hand, some reviewers have reported noticeable declines in care quality over time. Concerns were raised regarding staffing levels during weekends when few certified nursing assistants (CNAs) were present. Families observed that patients sometimes waited excessively—over half an hour—to receive assistance for basic needs such as changing clothes or bed linens. Additionally, issues regarding food service emerged after changes in kitchen staffing led to decreased meal quality. Instances where residents’ personal meals went unheated or were misplaced indicated a troubling disconnect between promises made by staff and actual practices.

Further complications arose around issues of resident safety and belongings. One family shared tragic accounts involving their grandmother's experience at Evergreen; they lamented how residents who required more support were often left unattended for long periods near the nursing desk without access to essential personal items like glasses or hearing aids. Disturbingly, they also reported instances of theft where valuable mementos went missing during their grandmother’s stay—a heart-wrenching concern that added layers of emotional distress to an already challenging situation.

Conversely, some families expressed deep gratitude towards Evergreen following positive experiences with their loved ones there. One reviewer whose mother suffered from dementia emphasized that it was one of many homes she had been placed in but ultimately deemed it "the best" due to consistent engagement in activities and encouragement toward daily readiness. This family's emotional journey continued even after loss; they still found comfort in sharing their uplifting memories of how well cared for their loved one was until her passing.

In another review about a husband undergoing rehabilitation at Evergreen Health Care Center, the author praised the facility highly against previous facilities he had experienced. The review encapsulated an overall sense of contentment with various aspects—be it clean surroundings or excellent food—and gave kudos to its hidden charm away from general public knowledge despite being located close to other familiar medical facilities.

Finally, while acknowledging both commendable factors such as cleanliness and professional staff training capacity within Evergreen Health Care Center’s environment, several reviewers pointed out discomfort stemming from a clinical ambiance reminiscent of hospitals rather than home-like settings. Comments regarding room sizes highlighted fears related to mobility among residents—a design flaw that can detract from making spaces feel welcoming or cozy enough for individuals facing significant health challenges.

In summary, Evergreen Health Care Center offers compelling narratives reflecting varied levels of satisfaction amongst those entrusted with care there—from heartfelt endorsements celebrating exemplary treatment to sobering observations calling attention to areas needing improvement. It is evident that while many appreciate their experiences with dedicated staff members providing quality assistance during vulnerable times in life’s journey—the weighty matters surrounding adequate staffing levels and appropriate management of resident possessions necessitate ongoing dialogue toward better patient outcomes moving forward.

Hospitals

• Johnson Memorial Hospital (0.1 miles)
• Monson Medical Center (9.8 miles)

Restaurants

• Hometown Kitchen (3 miles)
• McDonald's (3.2 miles)
• McDonald's (6.2 miles)
• Collins Creamery (7.6 miles)
• The Hidden Still (7.9 miles)
• Buonavita Restaurant (8.2 miles)
• Oyama Japanese & Thai (8.5 miles)

Physicians

• Ellington Family Practice (6.9 miles)
• Pioneer Spine and Sports Physicians (8.3 miles)
• Fieldstone Family Medicine of Tolland (8.3 miles)
• Trinity Health Of New England Medical Group: Primary Care Enfield (8.7 miles)
• Dr Jayant R. Bhagat, MD (8.7 miles)
• Pioneer Valley Pediatrics (9.4 miles)
• Radiology Associates of Hartford, PC (9.6 miles)

Parks

• River Road Athletic Complex (7.5 miles)
• Treetop Park (9.8 miles)
• Forest Park Zoo (11.2 miles)
• School Street Park (12.3 miles)

Pharmacies

• Big Y Tolland World Class Market (7.7 miles)
• Walgreens (8.5 miles)
• CVS Pharmacy (8.6 miles)
• Walgreens (8.7 miles)
• CVS Pharmacy (9.2 miles)
• CVS Pharmacy (9.6 miles)
• Big Y (9.7 miles)

Places of Worship

• First Church of Monson (9.3 miles)
• Second Congregational Church (12.5 miles)

Cafes

• Panera Bread (9.8 miles)
• Starbucks (9.9 miles)
• Mug'n Muffin (10 miles)
• Starbucks (11.6 miles)

Theaters

• Enfield 12 - Cinemark Theatres (9.9 miles)