Comfort Keepers in Enfield, CT

Pros

• Comfort Keepers is top notch.
• The aides are personable, considerate, kind, and understanding.
• Comfort Keepers provides a level of comfort families have not felt in a long time.
• The mother looks forward to their arrival.
• Comfort Keepers truly cares about their clients and is highly recommended.
• Tina Alcantara's loving, caring nature and going above and beyond are unforgettable.
• Maria Alcantara brings initiative, engages in activities, is always early, and communicates well.
• Linda's coordination helps adjust schedules smoothly and keeps everyone informed.
• The office and staff are professional, organized, and responsive.

Cons

• The Enfield and Springfield Comfort Keepers are the worst ones.
• Billing is always wrong; they billed too much for someone not qualified.
• They changed around an Alzheimer's house and didn't have any personal products to use, removing the correct ones and placing the wrong ones where they could cause a fall.
• At $25 per hour, the care provided did not meet expectations or deliver value.
• There was a concern about "sticky fingers" among the caregivers, which was troubling.

Review

Comfort Keepers in Enfield is best suited for families that want a senior to stay at home with a steady, person-centered care team and a highly organized coordination system. It works well for older adults who value regular companionship, meaningful activities, and a stable routine that can evolve with changing needs. The service shines when the priority is not just daily tasks but ongoing engagement, safety, and a sense of being truly cared for by people who remember personal preferences and history. For households that prize continuity - two or three trusted caregivers rotating in a predictable pattern - this provider often becomes the dependable backbone of at-home care.

Alternatives are worth considering for certain circumstances. If budget is a decisive constraint, or if billing clarity and predictability are non-negotiable, other agencies or hourly rates may align more closely with expectations. For families evaluating facility-based options, or those requiring highly regulated, around-the-clock medical supervision, a traditional licensed facility may feel more reassuring. Some reviewers flagged problematic experiences with cost and staffing in the Enfield/Springfield area, suggesting that those seeking ultra-tight cost controls or highly specialized dementia programming should screen options carefully and compare concrete care plans, not just reputations.

The strongest pros of Comfort Keepers center on people, process, and personalization. The aides consistently come across as personable, patient, and genuinely engaged, with a talent for balancing practical help with daily companionship. Scheduling is handled by a responsive office team that can adjust plans at short notice, and caregivers routinely log details to keep everyone in the loop. Caregivers develop rapport with both the loved one and the family, which translates into reliable continuity even as staff assignments shift. The practical benefits - help with mobility, light house tasks, and guided activities - are reinforced by a protective mindset that prioritizes safety and dignity, making the arrangement feel much more like a trusted partnership than a casual arrangement.

A pattern emerges in the testimonials: when caregivers connect deeply with the senior and a consistent duo is established, quality of life rises noticeably. Names that recur in praise - such as Tina, Maria Alcantara, Demetra, Liz, Faye, and Keri Ann - underscore a core strength: staff who bring warmth, initiative, and dependable presence to the home. The central office is praised for staying on top of schedules, communicating clearly, and handling changes with courtesy and efficiency. Families repeatedly emphasize feeling seen and supported, not just billed for service, which in practice mitigates the risk of abrupt coverage gaps and fosters trust across care moments.

From a decision-making standpoint, this option is strong for those prioritizing long-term, at-home independence with a proactive, people-first approach. Pros offset many potential downsides through transparent coordination, attentive caregivers, and a culture of responsiveness. The few caveats - occasional billing missteps or concerns raised about cost parity - tend to pale next to the tangible benefits of consistent staffing, meaningful engagement, and the ability to tailor schedules to real-life rhythms. Prospective buyers should still demand a clear, written care plan, a predictable staffing schedule, and a crisp billing summary before committing, to ensure expectations remain aligned as needs evolve.

In sum, Comfort Keepers Enfield stands as a practical, experienced choice for families who prize continuity, personal connection, and a hands-on care partnership that helps a loved one stay safely and happily at home. It is less ideal for those seeking the lowest possible hourly rate, rigidly guaranteed pricing, or intensive dementia programming in a facility setting. When the goal is dependable, compassionate in-home care with transparent communication and proactive adjustment, this provider consistently delivers the core advantages that matter most: caregivers who care, office operations that listen and respond, and a care plan that evolves with the senior's life.

This part of Enfield, Connecticut offers a convenient location with a variety of amenities within close proximity. There are several dining options ranging from fast food chains like McDonald's to local favorites like Collins Creamery and Buonavita Restaurant. Nearby medical facilities include Trinity Health Of New England Medical Group and Radiology Associates of Hartford for healthcare needs. Additionally, there are multiple pharmacies for easy access to medications. For entertainment, residents can visit Enfield 12 Cinemark Theatres or enjoy a cup of coffee at Starbucks or Panera Bread. Johnson Memorial Hospital is located nearby for medical emergencies, while parks such as Forest Park Zoo and Treetop Park provide opportunities for leisurely activities. Transportation options including Springfield Union Station and Bradley International Airport make traveling convenient for residents in this area.

Restaurants

• McDonald's (0 miles)
• Collins Creamery (1.6 miles)
• Buonavita Restaurant (2.9 miles)
• Acapulcos Mexican Restaurant (3 miles)
• Five Guys Burgers & Fries (3.2 miles)
• Hometown Kitchen (3.3 miles)
• Chick-Fil-A (3.5 miles)

Physicians

• Trinity Health Of New England Medical Group: Primary Care Enfield (2.5 miles)
• Dr Jayant R. Bhagat, MD (2.5 miles)
• Radiology Associates of Hartford, PC (3.3 miles)
• Pioneer Spine and Sports Physicians (4 miles)
• Central Ct Cardiologists (4.3 miles)
• Pioneer Valley Surgical Associates PC (4.3 miles)
• Dr Demos, Dermatology (4.4 miles)

Pharmacies

• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.4 miles)
• CVS Pharmacy (6 miles)
• CVS Pharmacy (6.2 miles)
• Walmart Pharmacy (6.6 miles)
• CVS Pharmacy (7.3 miles)

Theaters

• Enfield 12 - Cinemark Theatres (3.7 miles)

Cafes

• Starbucks (3.8 miles)
• Panera Bread (6.4 miles)
• Starbucks (8.5 miles)
• Birdhouse Coffee (10 miles)

Hospitals

• Johnson Memorial Hospital (6.2 miles)
• Mercy Medical Center (9.9 miles)

Parks

• Forest Park Zoo (6.9 miles)
• Treetop Park (6.9 miles)
• School Street Park (7.4 miles)

Transportation

• Springfield Union Station (ZSF) (9.3 miles)
• Lot 3 BDL (9.5 miles)
• Delta Airlines (9.6 miles)
• Escape Lounge (9.6 miles)
• Bradley International Airport (BDL) (9.7 miles)