Mont Marie Rehabilitation & Healthcare Center in Holyoke, MA
Save36 Lower Westfield Road, Holyoke, MA 01040
For more information about senior living options: (844) 490-3973
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The staff are very attentive and treat residents with care and respect. The premises are clean and neat, inside and outside. Mont Marie is a wonderful rehabilitation and health care center with competent, kind, and caring staff. The staff and nurses are the best, and the facility is very clean. The facility is very beautiful, and the rooms are impressive. Mont Marie has staffing that really cares about their patients. Mont Marie is a five-star facility with outstanding care. The nurses and aides are exceptional. The facility is very clean, and the staff are friendly and helpful. The physical therapy staff are positive and proactive in helping patients progress. Residents are very happy at Mont Marie.
The reviewer states that pain medication was denied to their grandfather, leading to withdrawal symptoms. They report that calls for assistance were repeatedly hung up on, which they regard as unprofessional. Desiree allegedly disconnected calls and threatened to involve law enforcement against family members seeking answers. The account describes gross negligence and unprofessional conduct in care. They observed understaffing and delays in basic care, such as assisting residents to the toilet. The food is described as disgusting and consistently cold. There was poor communication from administration and social workers, with delays in care. The reviewer says the facility should not be open.Mont Marie Rehabilitation & Healthcare Center in Holyoke is best suited for seniors who need short- to mid-term rehabilitation after surgery or a serious illness and who prioritize a warm, compassionate care team, a clean and well-kept environment, and active, encouraging therapy. Families that value a facility where nursing and therapy staff are consistently described as attentive and kind, where meals are generally well-regarded, and where there is an inviting social fabric - including a chapel and regular family-oriented events - will find this community aligns with those goals. The best-fit resident is someone who benefits from structured PT and OT, daily assistance as needed, and a setting that supports family involvement and faith practices.
Those considering alternatives should weigh the facility against a few hard-edged realities surfaced in the reviews. A minority of families report sustained concerns about staffing levels and the impact on timely care and communication, especially during peak times. For families with a zero-tolerance standard for administrative gaps, or for those needing highly consistent daily oversight and transparent, crack-on finances, other providers may deliver more predictable experiences. Also, if newer furnishings, more modern amenities, or a facility with a uniformly aggressive approach to pain management and medication administration are non-negotiable, exploring other options could be prudent.
The strongest positives at Mont Marie are tangible and meaningful for rehabilitation outcomes. The staff is repeatedly described as friendly, compassionate, and patient-focused, with CNAs, nurses, and therapy teams delivering hands-on care and encouragement. Cleanliness and a well-maintained campus reinforce a sense of safety and respect for residents. Physical therapy and occupational therapy are consistently praised for progress and engagement, and families frequently note that the meals are satisfactory and often tailored to preferences. A welcoming front-desk experience, accessible social and spiritual life, and the ability to participate in Mass and family activities add relational depth that supports emotional well-being during recovery.
On the downside, the most credible concerns center on staffing consistency and communication. Some reviews point to periods of understaffing that slow response times and complicate discharge planning or daily routines, and a few accounts describe gaps in how concerns are communicated to families or how quickly issues are escalated. In addition, there are outlier reports of neglectful practices or problematic conduct, which cannot be ignored by a candid evaluator. There are mentions of meals not always arriving hot, and furniture or room comfort sometimes lagging behind what families expect in a healing environment. These are not universal experiences, but they are real enough to warrant due diligence before committing.
Given the realities, the pros most often outweigh the cons for a clear subset of families, provided due measures are taken. The clean, orderly setting paired with a consistently caring staff creates an environment where rehabilitation can advance, often with noticeable daily improvements in mobility and independence. The therapy teams' accountability and the availability of family-friendly features - visitation, faith services, and social events - help sustain motivation and reduce isolation. The key is to enter with a plan: verify current staffing ratios on the floor, confirm the weekly therapy schedule, insist on timely family updates, and clarify the bed-hold and billing policies before admission. A private room and explicit expectations around care goals can further mitigate risk.
For families weighing a decision, Mont Marie presents a compelling case for those who value a strong rehab framework anchored by compassionate care and a clean, welcoming campus. It is a viable first choice for post-acute residents who benefit from steady PT/OT, supportive nursing, and an environment that encourages family participation and faith-based activities. Those who need near-perfect consistency in administration, or who cannot tolerate any level of staffing strain or communication gaps, should actively compare alternatives and seek out facilities with a more uniform staffing model and crystal-clear governance. Visit, observe attentively, and press for specifics on care plans, response times, and how therapy and daily routines are coordinated across shifts.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mont Marie Rehabilitation & Healthcare Center is an assisted living community located in Holyoke, MA. Our community offers a wide range of amenities to enhance the quality of life for our residents. With a beautician on-site and a beauty salon, residents can easily access professional hair and beauty services without leaving the community. We also provide cable or satellite TV in each living space, ensuring that residents can stay entertained and connected.
For transportation needs, we offer community-operated transportation as well as transportation arrangements for non-medical purposes and doctor appointments. This makes it convenient for residents to get around and attend appointments or engage in off-site activities.
Our communal areas are designed to promote social interaction and engagement. Residents can enjoy spending time in our indoor common areas, gaming room, small library, fitness room, or wellness center. In addition, we have outdoor common areas and a garden where residents can relax and enjoy the fresh air.
Meals at Mont Marie are restaurant-style dining experiences with special dietary restrictions taken into consideration. Our dining room provides a pleasant atmosphere for residents to enjoy delicious meals prepared by our staff.
We place great importance on the care services provided at our community. Our dedicated staff is available 24 hours a day to assist with activities of daily living such as bathing, dressing, transfers, and medication management. We also offer high acuity care for those with more complex medical needs.
At Mont Marie Rehabilitation & Healthcare Center, we believe in promoting mental wellness among our residents. Our mental wellness program focuses on providing engaging activities and programs to support cognitive health.
When it comes to activities, we offer concierge services to help plan day trips as well as resident-run activities and scheduled daily activities. This ensures that there are always opportunities for socialization and individual pursuits.
With numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals within close proximity of our community location, residents have easy access to everything they may need.
Overall, Mont Marie Rehabilitation & Healthcare Center is a vibrant and caring assisted living community that prioritizes the well-being and comfort of our residents.
This part of Holyoke, Massachusetts, offers a variety of healthcare services that cater to senior needs, including dermatology, eye care, orthopedics, internal medicine, oncology, and cardiology. There are also multiple hospitals and pharmacies in close proximity for convenient access to medical care and prescriptions. In terms of dining options, there is a mix of casual eateries such as Cracker Barrel and Chipotle Mexican Grill within a short distance. Additionally, the area features serene parks like Van Horn Park Path for leisurely strolls and accessibility to public transportation from Five Star School Bus Chicopee and Springfield Union Station (ZSF) for easy travel around the region. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to reside in Holyoke.
Mont Marie Rehabilitation & Healthcare Center is located at 36 Lower Westfield Road, Holyoke, MA 01040 in Hampden County, Massachusetts
Mont Marie Rehabilitation & Healthcare Center on seniors.fyi includes 6 photos including images showing interior, physical therapy, exercise equipment, bedroom, minimalist, church, building, architecture, and more.
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Physical Therapy
