Mont Marie Rehabilitation & Healthcare Center in Holyoke, MA
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36 Lower Westfield Road, Holyoke, MA 01040
For more information about senior living options: (844) 490-3973
The staff are very attentive and treat residents with care and respect. The premises are clean and neat, inside and outside. Mont Marie is a wonderful rehabilitation and health care center with competent, kind, and caring staff who go the extra mile to make patients comfortable. Mary’s Meadows is praised for top-notch CNAs, fabulous nurses and PT staff, with meals prepared with love. The therapy teams (PT and OT) are encouraging and help residents progress. The environment is warm and welcoming, with a beautiful chapel and friendly, helpful front-desk staff.
The facility is described as severely understaffed, leading to neglectful care such as leaving residents in diapers. Prescribed pain medication was reportedly denied, causing withdrawal symptoms and unnecessary suffering. Family members were hung up on when seeking assistance or clarification, indicating unprofessional conduct. A staff member allegedly threatened to involve law enforcement simply for asking questions. The meals were described as disgusting and consistently served cold. There are claims that the administration lied about bed holds and pressured families for money.Mont Marie Rehabilitation & Healthcare Center in Holyoke is a strong fit for seniors who are pursuing rehabilitation after surgery or illness and for families that value a warm, attentive care team, a clean and orderly environment, and meaningful opportunities for social and faith-based activities. The community consistently earns praise for a staff that treats residents with respect, warmth, and steady kindness, and for a facility atmosphere that feels approachable and nurturing rather than clinical and distant. For families seeking a place where therapists, nurses, and aides coordinate to push a resident toward meaningful recovery, Mont Marie often delivers results inside a setting that encourages visitation, routine, and personal dignity. Those who want a rehab-focused environment that also supports daily living in a comforting, communal setting will find this center persuasive.
There are clear reasons to consider alternatives, however. Those who require constant, flawless communication with every shift and unbroken, round-the-clock medical oversight may want to compare options more carefully. Several reviews highlight occasions where staffing levels and administrative communication felt uneven, with families left seeking timely updates or urgent response. In addition, a few families describe experiences that center on billing questions, hold policies, or inconsistent attention to specific medical needs. Prospective families should weigh Mont Marie against facilities that prioritize uninterrupted staffing, transparent billing practices, and more frequent bedside communication, especially if a loved one has complex medical needs or a fragile recovery trajectory.
On the positive side, the core strengths live up to the facility’s strong reputation. The staff are repeatedly described as friendly, patient, and genuinely caring, with many residents and families noting how attentiveness translates into timely assistance, safe transfers, and careful monitoring of daily needs. Cleanliness stands out in almost every review, with both patient rooms and common areas cited as well maintained, fresh, and orderly. The rehabilitation program receives frequent high marks: therapy teams are proactive, encouraging, and capable of guiding patients through practical exercises that translate into real mobility gains. The social and spiritual life, mass, chapels, and easy family involvement, adds a sense of community that makes the day-to-day feel less confined or institutional. In short, for people who place a premium on kindness, cleanliness, and effective rehab, Mont Marie delivers.
Yet the notable cons cannot be ignored. Understaffing remains a recurring theme in a subset of experiences, producing slower responses to calls for assistance and occasional gaps in routine care. Some reviews raise concerns about pain management and timely administration of medications, with families emphasizing the need for more proactive nursing follow-through and clearer physician rounding. The dining experience also appears in mixed reviews, ranging from solid meals to issues with temperature and consistency that families must address on their own if dietary needs are strict. Even with a consistently positive general impression, these gaps matter for families prioritizing seamless daily care and highly predictable service.
Where Mont Marie compensates for such gaps is in the tangible impact of its strongest assets. The top-tier therapy teams translate into practical mobility improvements and a sense that progress is being made each week, which can compensate for slower routine responses when the therapy plan is well aligned with the resident’s goals. The consistently clean environment reduces exposure risk and reinforces a culture of respect for residents’ personal spaces. A supportive staff culture, especially among nurses, aides, and therapy professionals, tends to diffuse tensions on difficult days and keeps residents engaged in meaningful activity. The presence of faith-based programming and a chapel environment nurtures a sense of purpose and routine for residents who value spiritual life as part of their healing journey. When families engage actively, visiting, asking questions, coordinating with therapists, the gaps in communication can be narrowed, and the overall experience remains positive.
For families weighing a decision, the practical questions are decisive. If choosing Mont Marie, consider requesting a direct line of contact with a floor supervisor and establishing a clear, shared therapy schedule to maximize consistency. Inquire about room preference and private occupancy options, since some reviews point to older furniture or shared bathrooms, which can affect comfort and morning routines. Probe the admission discussion around bed holds and upfront financial obligations, and ask for a transparent outline of how care plans will be adjusted if nursing rotations become stretched. Above all, frame the choice around the care goal: if rehabilitation and daily nurturing in a clean, welcoming setting with a responsive, compassionate staff matter most, Mont Marie is a compelling fit.
Bottom line: Mont Marie stands out in Holyoke for families seeking a rehab-forward center where compassionate care, practical therapy, and a clean, homey environment create real value. The consensus across many reviews is that residents benefit from attentive nursing, energetic therapists, and a community that supports faith and family involvement. That strength, however, sits beside a reality of occasional staffing gaps and administrative communication hiccups that can test even the best intentions. For a loved one who needs disciplined, goal-oriented rehabilitation delivered in a nurturing setting, and for families willing to stay engaged and proactive, Mont Marie offers a robust, credible option. Those whose priorities include unwavering daily oversight, flawless real-time communication, or distinctly modern amenities may want to explore alternatives to ensure the level of consistency that a particular situation demands.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mont Marie Rehabilitation & Healthcare Center is an assisted living community located in Holyoke, MA. Our community offers a wide range of amenities to enhance the quality of life for our residents. With a beautician on-site and a beauty salon, residents can easily access professional hair and beauty services without leaving the community. We also provide cable or satellite TV in each living space, ensuring that residents can stay entertained and connected.
For transportation needs, we offer community-operated transportation as well as transportation arrangements for non-medical purposes and doctor appointments. This makes it convenient for residents to get around and attend appointments or engage in off-site activities.
Our communal areas are designed to promote social interaction and engagement. Residents can enjoy spending time in our indoor common areas, gaming room, small library, fitness room, or wellness center. In addition, we have outdoor common areas and a garden where residents can relax and enjoy the fresh air.
Meals at Mont Marie are restaurant-style dining experiences with special dietary restrictions taken into consideration. Our dining room provides a pleasant atmosphere for residents to enjoy delicious meals prepared by our staff.
We place great importance on the care services provided at our community. Our dedicated staff is available 24 hours a day to assist with activities of daily living such as bathing, dressing, transfers, and medication management. We also offer high acuity care for those with more complex medical needs.
At Mont Marie Rehabilitation & Healthcare Center, we believe in promoting mental wellness among our residents. Our mental wellness program focuses on providing engaging activities and programs to support cognitive health.
When it comes to activities, we offer concierge services to help plan day trips as well as resident-run activities and scheduled daily activities. This ensures that there are always opportunities for socialization and individual pursuits.
With numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals within close proximity of our community location, residents have easy access to everything they may need.
Overall, Mont Marie Rehabilitation & Healthcare Center is a vibrant and caring assisted living community that prioritizes the well-being and comfort of our residents.
This part of Holyoke, Massachusetts, offers a variety of healthcare services that cater to senior needs, including dermatology, eye care, orthopedics, internal medicine, oncology, and cardiology. There are also multiple hospitals and pharmacies in close proximity for convenient access to medical care and prescriptions. In terms of dining options, there is a mix of casual eateries such as Cracker Barrel and Chipotle Mexican Grill within a short distance. Additionally, the area features serene parks like Van Horn Park Path for leisurely strolls and accessibility to public transportation from Five Star School Bus Chicopee and Springfield Union Station (ZSF) for easy travel around the region. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to reside in Holyoke.
Mont Marie Rehabilitation & Healthcare Center is located at 36 Lower Westfield Road, Holyoke, MA 01040 in Hampden County, Massachusetts
Mont Marie Rehabilitation & Healthcare Center on seniors.fyi includes 6 photos including images showing interior, minimalist, physical therapy, exercise equipment, bedroom, decor, wall art, church, and more.
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