Mont Marie Rehabilitation & Healthcare Center

Pros

• The nurses at Mont Marie were described as fabulous and provided very good care, despite being overworked.
• Many residents are happy with their private rooms and the improvements made to their living situations.
• Family members appreciate the accessibility of staff for questions and concerns, noting that they are helpful and attentive.
• The therapy offered at Mont Marie is well-regarded, with several reviews highlighting positive progress in rehabilitation.
• Residents enjoy the food served, with many expressing satisfaction with the meals and portion sizes.
• Overall experiences have been positive, with multiple reviewers mentioning a team effort between nurses and therapists.
• Families value the facility's encouragement for family involvement in activities and faith practices for their loved ones.

Cons

• The communication from the administration and social worker was noncommunicative, and there was a lack of proactive updates about the loved one’s admission.
• Some reviews indicate that nursing care was only mediocre, with wishes for better attentiveness to patient needs.
• Several reviewers noted that the food served could be colder, with some expressing dissatisfaction with the quality or appropriateness of the diet provided.
• A reviewer described the staff as neglectful, uncaring, and unskilled, reflecting a serious concern about the level of care in the facility.
• Although some staff were mentioned positively, others were described as lacking medical training despite working with patients.
• There were complaints about inconsistencies in cleaning schedules for patient rooms.
• One reviewer stated that their family did not want their loved one to stay at Mont Marie any longer than necessary due to concerns about care quality.

Review

Mont Marie has generated a diverse range of reviews from families with loved ones residing in the facility, and while opinions vary, several recurring themes emerge. Many caregivers have praised the quality of care provided by the nursing staff, acknowledging their dedication despite being overworked and possibly understaffed. For instance, one review noted that although communication issues plagued the overall experience—especially during COVID-19—the nurses were consistently described as fabulous and capable. This sentiment was echoed by others who found comfort in knowing that their loved ones received attentive care, particularly when it came to therapy and daily activities.

Despite the commendations for nursing and therapy services, there appears to be significant room for improvement in communication from administration and social workers. Multiple reviewers expressed frustration about being uninformed or having to initiate contact themselves after their loved ones were admitted. One family member highlighted that they had to make multiple calls to get updates on their father’s condition, emphasizing a desire for more proactive communication from staff regarding patient care and scheduling. This lack of effective communication cast a shadow on an otherwise positive experience related to direct clinical care.

The physical environment at Mont Marie also drew mixed reactions. While some described it as "mediocre," with shared bathrooms between rooms, cleanliness stood out as a consistent positive element across reviews. Families appreciated that rooms were kept clean and bright, which contributed positively to their loved ones’ experiences within the facility. However, some complaints focused on specific amenities—such as the absence of microwaves for families wanting to reheat meals—which added another layer of dissatisfaction when it came to food service.

Regarding food quality and dietary accommodations, responses ranged from favorable to critical. Several individuals mentioned that their loved ones enjoyed the meals provided; however, others lamented about poor temperature control or blandness in dishes served. One reviewer noted that they had taken matters into their own hands by supplying supplementary food daily due to concerns over inappropriate dietary care offered by Mont Marie's kitchen staff.

The therapeutic services have drawn particular attention among reviewers who noted varying experiences with rehabilitation efforts. Some families felt strongly that physical therapists excelled in helping residents make progress, while others pointed out inconsistency among staff regarding professional training levels and effectiveness in addressing patients' needs during rehabilitation sessions. This variance highlighted the importance of ongoing evaluations of staff qualifications and training strategies within therapeutic settings.

In conclusion, while Mont Marie is recognized for its dedicated nursing staff and clean environment—a combination valued greatly by family members—the overall experience remains inconsistent due largely to gaps in administrative communication and variability in food service quality. As such facilities strive for improvement amid unprecedented challenges like staffing shortages compounded by COVID-19 effects on healthcare systems nationwide, insights gleaned from these reviews can serve as constructive feedback towards refining care protocols while maintaining a supportive atmosphere conducive to recovery for residents.

This part of Holyoke, Massachusetts, offers a variety of healthcare services that cater to senior needs, including dermatology, eye care, orthopedics, internal medicine, oncology, and cardiology. There are also multiple hospitals and pharmacies in close proximity for convenient access to medical care and prescriptions. In terms of dining options, there is a mix of casual eateries such as Cracker Barrel and Chipotle Mexican Grill within a short distance. Additionally, the area features serene parks like Van Horn Park Path for leisurely strolls and accessibility to public transportation from Five Star School Bus Chicopee and Springfield Union Station (ZSF) for easy travel around the region. Overall, this neighborhood provides a well-rounded environment with essential conveniences for seniors looking to reside in Holyoke.

Physicians

• New England Dermatology & Laser Center (0.3 miles)
• Vonnahme Eye Care (0.3 miles)
• Cataract and Laser Center West PC (1 miles)
• Holyoke Orthopedics (2.1 miles)
• Holyoke Associates In Internal Medicine (2.1 miles)
• Mateen, Zubeena Dr - Holyoke Medical Center Oncology (2.1 miles)
• Childrens Heart Center (2.3 miles)

Restaurants

• Cracker Barrel (0.6 miles)
• Donut Dip (2.2 miles)
• On The Border Mexican Grill & Cantina (2.3 miles)
• Cal's Woodfired Grill and Bar (2.6 miles)
• Doc's Place (2.6 miles)
• Nick's Nest (2.8 miles)
• Chipotle Mexican Grill (3 miles)

Hospitals

• Diabetes Center of Western Mass (2.1 miles)
• Holyoke Hospital (2.1 miles)
• Baystate Pain Management Center (3.4 miles)
• Baystate Medical Center (3.7 miles)
• Baystate Hospital Dailey Building (3.8 miles)
• Shriners Hospitals for Children (4.1 miles)
• Mercy Medical Center (4.4 miles)

Pharmacies

• CVS Pharmacy (2.4 miles)
• Sirona Healing Arts (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Holyoke Health Center (2.9 miles)

Cafes

• Blue Room Cafe (3.1 miles)

Parks

• Van Horn Park Path (3.9 miles)

Transportation

• Five Star School Bus Chicopee (4.4 miles)
• Springfield Union Station (ZSF) (4.9 miles)