Mount Saint Vincent Care Center in Holyoke, MA

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  • Interior

    A cozy waiting room with comfortable seating and warm lighting.

  • Outdoors

    Sign for MissionCare at Holyoke against a blue sky backdrop.

  • Decor

    A cozy living room setup featuring a white fireplace, two leather armchairs, a television mounted above the mantel, and decorative elements including flowers and candles.

  • Living Room

    A cozy living room with a beige sofa, blue armchairs, and warm lighting.

  • Building

    Entrance of MissionCare at Holyoke with a red awning.

  • Bedroom

    A hospital room featuring a bed, television, and window with curtains.

  • Trees

    A multi-story brick building with a driveway and surrounding trees.

  • Windows

    A fitness room with exercise equipment, including a stationary bike and therapy table, next to a large window.

  • Dining

    A well-furnished dining room with round tables, cushioned chairs, and decorative elements.

  • Landscaping

    A brick building with well-maintained landscaping and a small garden.

  • Lighting

    A shared hospital room with two beds and medical equipment.

  • Garden

    A lush garden with trees and a white picket fence in front of a brick building.

  • Entrance

    A welcoming office lobby with a reception desk and glass entrance doors.

  • Artwork

    A cozy lobby seating area with comfortable furniture and decorative artwork.

Mount Saint Vincent Care Center in Holyoke, MA

35 Holy Family Road, Holyoke, MA 01040

For more information about senior living options: (844) 490-3973

2 from 2 reviews
Skilled Nursing Facility

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    Overall Review of Mount Saint Vincent Care Center

    Pros

    • pro The staff seemed to be very caring, and everybody was clean.
    • pro The staff members would cover for each other when questioned about problems or incidents.
    • pro The dining area looked OK.

    Cons

    • pro The facility ensures that anyone who goes in will only be leaving one way.
    • pro The staff members say they will cover for each other if questioned about problems or incidents.
    • pro The doctor on staff refuses to speak with family members.
    • pro The staff were uncooperative when asked for medical records by family members.
    • pro St. Vincent's Nursing Home was very old.

    Review

    Mount Saint Vincent Care Center in Holyoke is best suited for families that prize strict safety discipline and predictable routines, and are comfortable with limited day-to-day access to clinicians. The culture centers on procedural control and staff cohesion, aiming to minimize risk through what appears to be a highly regimented environment. This can translate into a sense of safety for residents who do not demand frequent medical updates or deep engagement with the care team. Still, that emphasis on control comes with a price: families seeking transparent, proactive communication and easy access to medical information may feel left on the outside looking in.

    Those who should consider alternatives include families that require consistent, straightforward clinician-family dialogue and timely updates about medical decisions and records. If a resident has complex health needs, frequent changes in treatment plans, or a need for readily accessible physician input, this community's culture may prove frustrating or unsafe in practice. The lack of easy channels for family questions and the impression of a closed medical information loop are meaningful flags for anyone who values collaborative care and open reporting.

    On the positive side, the reviews point to a caring, conscientious staff and overall cleanliness. The dining area in one account is described as acceptable, and the staff's attentiveness to daily resident needs comes through as a real strength. These elements matter for daily comfort and can support a resident's sense of dignity and routine. In quieter terms, a well-maintained environment and considerate caregivers can soften the daily grind of skilled-nursing life, providing a solid base for comfort and stability.

    However, the most consequential drawbacks are significant. The strongest warning signs center on safety culture and communication. A statement that residents are effectively "leaving one way" after a stay hints at a troubling approach to consent and discharge, or at least a perception of coercive pressure. Reports that staff will "cover for each other" when problems arise point to a culture where accountability may be diffuse and where incidents are intangible to families rather than clearly addressed. The physician on site reportedly refuses to speak with family members, and requests for medical records are described as uncooperative. Taken together, these factors undermine trust, especially for families trying to coordinate care across multiple providers or navigate evolving medical situations.

    In weighing the pros against the cons, the caring staff and clean, orderly environment do not fully offset the core risks surrounding transparency and family access to medical information. The practical impact is clear: safety and comfort in daily living may be solid, but the breakdown in open physician communication and the perception of a punitive or opaque care culture create sizable uncertainties for long-term planning. For families prioritizing collaborative care and prompt, direct clinician involvement, the disadvantages here are not easily dismissed by a pleasant dining room or tidy rooms.

    The practical path forward is to approach Mount Saint Vincent with clear, nonnegotiable expectations. Prospective families should request direct contact information for the on-site physician and insist on written policies governing medical record access, family conferences, and incident reporting. It is essential to compare a tour and a current state-inspection summary with peers that offer transparent physician engagement and more open family communication. If those elements cannot be satisfactorily established, alternatives merit serious consideration - especially facilities that pair strong daily care with explicit, easy lines of communication to families. In the end, the decision should balance daily comfort and staff attentiveness against the nonnegotiable need for trustworthy medical governance and transparent, respectful interaction with loved ones.

    Features

    Housing

    • 125 resident community capacity 125 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (17 miles away) Bradley International (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Mount Saint Vincent Care Center in Holyoke, MA is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is equipped with a beauty salon where residents can enjoy pampering and grooming services. Each apartment is fully furnished and includes a private bathroom, cable or satellite TV, and Wi-Fi/high-speed internet access for entertainment and communication purposes.

    Transportation services are available both within the community and for non-medical purposes such as shopping or social outings. The dedicated staff at Mount Saint Vincent coordinates move-ins for new residents, ensuring a smooth transition into their new home. Housekeeping services are provided to ensure that residents can live comfortably without having to worry about daily chores.

    The dining experience at Mount Saint Vincent is exceptional, with restaurant-style dining offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.

    The community offers various amenities to keep residents engaged and active. A fitness room allows residents to engage in physical activities, while a gaming room provides entertainment options. Outdoor spaces like gardens offer opportunities for relaxation and enjoying nature. A small library complements the wellness center, providing intellectual stimulation through books.

    Care services at Mount Saint Vincent are designed to meet the individual needs of each resident. 24-hour call systems and supervision ensure that assistance is always available if needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications in a timely manner.

    Residents can also benefit from mental wellness programs aimed at promoting emotional well-being and quality of life. Planned day trips, scheduled activities, and resident-run activities provide opportunities for socializing and staying engaged within the community.

    Located conveniently near cafes, parks, pharmacies, restaurants, hospitals, and physicians' offices, Mount Saint Vincent Care Center offers easy access to essential amenities and healthcare services.

    Overall, the Mount Saint Vincent Care Center is a warm and welcoming assisted living community that strives to provide comfort, independence, and a high quality of life for its residents.

    Nearby Places of Interest

    Physicians

    • Vonnahme Eye Care (0.2 miles)
    • New England Dermatology & Laser Center (0.6 miles)
    • Cataract and Laser Center West PC (1.4 miles)
    • Holyoke Orthopedics (1.7 miles)
    • Holyoke Associates In Internal Medicine (1.7 miles)
    • Mateen, Zubeena Dr - Holyoke Medical Center Oncology (1.8 miles)
    • Childrens Heart Center (2 miles)

    Restaurants

    • Cracker Barrel (0.3 miles)
    • Nick's Nest (2.4 miles)
    • Donut Dip (2.5 miles)
    • Doc's Place (2.6 miles)
    • On The Border Mexican Grill & Cantina (2.7 miles)
    • Arby's (2.9 miles)
    • Cal's Woodfired Grill and Bar (3 miles)

    Hospitals

    • Diabetes Center of Western Mass (1.7 miles)
    • Holyoke Hospital (1.7 miles)
    • Baystate Pain Management Center (3.8 miles)
    • Baystate Medical Center (4.1 miles)
    • Baystate Hospital Dailey Building (4.1 miles)
    • Shriners Hospitals for Children (4.4 miles)
    • Mercy Medical Center (4.7 miles)

    Pharmacies

    • Sirona Healing Arts (2 miles)
    • CVS Pharmacy (2 miles)
    • CVS Pharmacy (2.5 miles)
    • Walgreens (2.5 miles)
    • Holyoke Health Center (2.6 miles)
    • CVS Pharmacy (2.7 miles)
    • CVS Pharmacy (3.2 miles)

    Cafes

    • Blue Room Cafe (3.2 miles)

    Parks

    • Van Horn Park Path (4.1 miles)

    Transportation

    • Five Star School Bus Chicopee (4.5 miles)
    • Springfield Union Station (ZSF) (5.2 miles)

    Frequently Asked Questions

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