Mount Saint Vincent Care Center
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35 Holy Family Road, Holyoke, MA 01040
For more information about senior living options: (844) 490-3973
The facility is well-maintained, ensuring a clean environment for residents. The staff demonstrates a caring attitude towards the residents. The dining area presents a pleasant atmosphere for meals. The nursing home provides a short respite option for families in need.
The facility heavily restricts residents' ability to leave, making it feel like they can only exit under certain conditions. Staff members are willing to cover for each other regarding issues or incidents, indicating a lack of transparency. The doctor on staff is uncommunicative with family members, refusing to engage in discussions. Family members face difficulties obtaining medical records, suggesting uncooperativeness from the facility. Despite the appearance of care and cleanliness, the overall atmosphere raises concerns about trust and communication within the facility.St. Vincent’s Nursing Home presents a complex picture that reflects both commendable aspects and troubling concerns from family members and visitors. Many individuals who have had experiences at this facility note the seemingly caring nature of the staff, describing them as attentive and dedicated to ensuring resident cleanliness. The overall atmosphere appears to be one of warmth in terms of personal care, with attention given to hygiene and daily routines. The dining area, while not extravagant, is noted to be acceptable, contributing somewhat positively to the residents' experience during meal times.
Despite these positive observations surrounding staff interactions and environmental standards, deeper issues surface regarding accountability and transparency in handling resident care. Family members express significant concerns about the nursing home’s communication policies — notably around incidents or problems that may arise during residency. Reports indicate that staff members may offer each other support when faced with inquiries about any internal issues, raising red flags about the reliability of information provided to families. This behavior suggests a potential culture of avoidance rather than openness in addressing legitimate concerns raised by relatives.
The relationship between the facility's medical personnel and family members appears particularly strained. Reviews highlight a concerning trend where the on-staff doctor declines requests for discussions with relatives regarding residents’ conditions or treatment plans. This lack of communication can leave families feeling isolated and uninformed about their loved ones' health status—a critical aspect when making decisions related to long-term care options or emergency interventions.
Compounding these challenges are reported difficulties encountered by families attempting to obtain essential medical records for their loved ones residing at St. Vincent’s Nursing Home. Families indicate they experienced uncooperative attitudes from staff when requests for documentation were made, which could be viewed as an obstruction to necessary oversight in care practices and an infringement on residents’ rights as individuals with documented health histories.
While it is heartening to hear positive remarks about cleanliness and a generally caring environment among some staff members, there remains an underlying sense of unease regarding how administrative protocols are managed within this nursing home setting. Such inconsistencies can lead families to question not only the quality of care being provided but also whether their loved ones are receiving adequate medical attention without barriers.
In essence, St. Vincent’s Nursing Home gives off mixed signals—offering a façade of compassionate care juxtaposed against alarming reports of secrecy and resistance towards family involvement in medical matters. It is crucial that prospective residents or their families consider these factors carefully before making decisions regarding admission into this facility, keeping in mind both the promising elements observed alongside serious operational concerns that demand greater scrutiny for improvement in both communication practices and overall patient advocacy.
125 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesThe Mount Saint Vincent Care Center in Holyoke, MA is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is equipped with a beauty salon where residents can enjoy pampering and grooming services. Each apartment is fully furnished and includes a private bathroom, cable or satellite TV, and Wi-Fi/high-speed internet access for entertainment and communication purposes.
Transportation services are available both within the community and for non-medical purposes such as shopping or social outings. The dedicated staff at Mount Saint Vincent coordinates move-ins for new residents, ensuring a smooth transition into their new home. Housekeeping services are provided to ensure that residents can live comfortably without having to worry about daily chores.
The dining experience at Mount Saint Vincent is exceptional, with restaurant-style dining offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.
The community offers various amenities to keep residents engaged and active. A fitness room allows residents to engage in physical activities, while a gaming room provides entertainment options. Outdoor spaces like gardens offer opportunities for relaxation and enjoying nature. A small library complements the wellness center, providing intellectual stimulation through books.
Care services at Mount Saint Vincent are designed to meet the individual needs of each resident. 24-hour call systems and supervision ensure that assistance is always available if needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications in a timely manner.
Residents can also benefit from mental wellness programs aimed at promoting emotional well-being and quality of life. Planned day trips, scheduled activities, and resident-run activities provide opportunities for socializing and staying engaged within the community.
Located conveniently near cafes, parks, pharmacies, restaurants, hospitals, and physicians' offices, Mount Saint Vincent Care Center offers easy access to essential amenities and healthcare services.
Overall, the Mount Saint Vincent Care Center is a warm and welcoming assisted living community that strives to provide comfort, independence, and a high quality of life for its residents.
Mount Saint Vincent Care Center is located at 35 Holy Family Road, Holyoke, MA 01040 in Hampden County, Massachusetts
Mount Saint Vincent Care Center on seniors.fyi includes 40 photos including images showing interior, landscaping, decor, windows, building, trees, exercise equipment, garden, and more.
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