Wingate At West Springfield
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42 Prospect Avenue, West Springfield, MA 01089
For more information about senior living options: (844) 490-3973
The facility staff is familiar with the patient's needs due to her being a repeat visitor. The physical and occupational therapy provided at Wingate is effective and beneficial. There are various exercise activities available for the residents. The social worker has been responsive to past concerns, demonstrating a willingness to improve care. The family member actively participates in their loved one's care, ensuring she receives attention and support.
The patient tends to get overlooked if family members are not present every day. The menu could use some improvement as the patient often won't eat the food provided. There are occasional staffing shortages, particularly on weekends.Wingate has emerged as a critical care facility for my mother, particularly evident during her recent discharge from the hospital. This nursing home was the only place that could accommodate her needs promptly, which was invaluable given her history of multiple stays there. The familiarity between the staff and my mother undoubtedly plays a significant role in her comfort level within the facility. Having had numerous interactions with the team, I can assert that they recognize her by name and are generally aware of her medical background, which fosters a sense of belonging and individualized care.
Throughout our experiences at Wingate, there have been challenges that required attention. During these times, I've engaged in meetings with the social worker to address concerns related to my mother's care. Previous instances raised issues that were important for me to voice, and I was pleased to see those concerns appropriately addressed by their team. It is essential to advocate for loved ones in such environments, as it seems that without regular oversight, residents may sometimes be overlooked or receive less attention than they deserve.
One recurring theme in my experience is the necessity of being actively involved in my mother's day-to-day care. As someone who cannot be present every single day due to various obligations, I make it a point to check in frequently so that I am aware of any changes or ongoing issues concerning her well-being. This hands-on approach allows me to stay informed about her condition and facilitates better communication with staff members regarding any specific needs she might have.
Dietary provisions at Wingate also require some improvement. I often find myself bringing meals from home because my mother struggles with eating what is offered on the menu. While I understand that catering to an entire resident population can be challenging, enhancing menu options would likely result in greater resident satisfaction overall. Nutrition is key to recovery and maintaining health; therefore, a more diverse range of meal choices could positively impact residents like my mother who may have specific taste preferences.
On a brighter note, I've noticed commendable aspects of Wingate’s physical and occupational therapy programs. The therapists appear knowledgeable and genuinely invested in helping residents regain strength and independence through targeted exercises tailored for individual capabilities. My mother has benefited significantly from these rehabilitation efforts; thus far, they maintain consistency in their sessions while also encouraging participation through engaging exercise activities designed for residents.
However, it's worth mentioning staffing levels during weekends seem insufficient at times. On those days when attendance appears reduced among caregivers— a common occurrence— it becomes apparent how much it affects service delivery within the facility. Unfortunately, this can lead to longer wait times for assistance or potentially diminished interaction quality as staff juggle competing demands under increased pressure due to fewer available personnel.
In summary, while there are compelling strengths demonstrated by Wingate's staff—particularly regarding established relationships with long-term residents and effective therapeutic programs—the facility does face challenges requiring attention as well. Continuous advocacy for better dietary options and adequate staffing will ensure that all residents receive optimal care while fostering an environment where individuals feel not only safe but also respected within their living space.
168 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesWingate At West Springfield is an assisted living community located in the charming town of West Springfield, MA. This community offers a wide range of amenities and care services to ensure that residents can live comfortably and independently.
The amenities at Wingate At West Springfield include a beauty salon, where residents can pamper themselves and maintain their personal style. Residents can also enjoy their favorite TV shows with cable or satellite TV in their fully furnished apartments. Community operated transportation is available for outings and appointments, making it easy for residents to stay connected with the outside world. For those who want to stay connected digitally, there is a computer center with Wi-Fi/high-speed internet.
Meals are a highlight at Wingate At West Springfield, with restaurant-style dining offered in the elegant dining room. Special dietary restrictions are accommodated for, such as diabetes diets or other specific needs. In addition to meals, there is also a kitchenette available for residents who prefer to prepare their own snacks or light meals.
Residents have access to a variety of common areas for leisure and recreation. The fitness room allows residents to stay active and maintain their physical well-being. For those who prefer more relaxed activities, there is a gaming room and small library available. Outdoor space such as gardens allows residents to enjoy the fresh air and beautiful surroundings.
Care services at Wingate At West Springfield are designed to meet the individual needs of each resident. There is a 24-hour call system that provides peace of mind knowing that assistance is just a button away. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medications are managed by professionals to ensure safety and proper administration.
To support mental well-being, Wingate At West Springfield offers a mental wellness program that focuses on providing emotional support and engagement for residents. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.
In addition to the excellent amenities and care services, Wingate At West Springfield is conveniently located near various amenities in the community. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals nearby, providing easy access to necessary services and enjoyable outings.
Overall, Wingate At West Springfield offers a comfortable and supportive environment for seniors who want to maintain their independence while receiving personalized care and enjoying a variety of amenities and activities.
Wingate At West Springfield is located at 42 Prospect Avenue, West Springfield, MA 01089 in Hampden County, Massachusetts
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