Westside Multicare Ctr

Pros

• The reviewer highlights that handling dementia patients with respect requires patience and ongoing care.
• The reviewer notes their own 42 years of experience in caregiving, indicating confidence and expertise.
• The reviewer observes that family members visited daily, signaling active involvement and support.

Cons

• The place is not clean.
• The mattress is lousy and needs to be replaced.
• The TV didn't work and was never fixed.
• The sheets were constantly wet for the full five days.
• There were two small holes at the bottom that remained when she was picked up.
• Staff did not respond to requests to change her; they just grinned at each other.
• They seemed not to report issues and acted as if they didn't know.
• There was a big bruise on her.

Review

A family member recalls a five-day stay for their dementia-stricken mother at a facility they ultimately found to be severely lacking in several key areas. They were away for an event and entrusted her care to this place, but the experience left them with a strong negative impression. Throughout those five days, they say, family members visited daily, hoping for decent care and a respectful environment for someone living with dementia, only to be met with a series of troubling shortcomings.

One of the most immediate and recurrent problems described was the state of the room and basic amenities. When the mom arrived, her television did not work, and the family requested that it be fixed. According to their account, the repair never occurred during the stay. The lack of functioning entertainment or stimulation for a person with dementia was seen as a clear missed opportunity for comfort and engagement, especially given the patient's needs and the time they were away from home.

Cleanliness and linen quality were also major concerns. The reviewer notes that the sheets remained wet (soaked) for the entire five days, a detail that suggests ongoing hygiene and comfort issues. They mention two small holes at the bottom of the sheets, which were still present when they picked up their mom. In addition to the damp linens, the environment reportedly included other cleanliness disappointments: unwashed units or dressers, sticky surfaces, and even items like a sock left in a drawer. These details collectively painted a picture of a facility that did not meet basic cleanliness and maintenance expectations.

Staff responsiveness and bedside care were described as notably problematic. When the family asked at the desk for help with changing their mother, they say they received no immediate assistance and observed staff grinning at each other instead. It wasn't until the family member - who claimed more than four decades of caregiving experience - asserted their own expertise and insisted on support that staff began moving more slowly toward action. The sense conveyed is that the staff either did not acknowledge the needs of the resident promptly or did not communicate effectively about how to provide care.

The reviewer also notes an incident that raised concerns about patient safety and front-line care. They describe a big bruise on their mother and remark on the "fighting mood" the patient displayed when touched. They acknowledge that dementia care requires careful handling of resistance to care and stress that experienced caregivers learn to manage such situations with respect. In this account, they imply that staff did not meet these expectations consistently and that the family felt the care provided fell short of what was needed, especially given the patient's condition and the staff's own warnings about resistance to care.

Beyond these issues, the review highlights ongoing neglect in routine care and environment. The claim that unclean or sticky surfaces persisted, that items like a sock remained in a drawer, and that units were never washed adds to the sense of neglect. The overall impression is that basic housekeeping and attention to the patient's everyday needs were insufficient during the stay, leaving the family with serious doubts about the facility's reliability and commitment to their mother's welfare.

In conclusion, the reviewer makes a firm statement about their future choices: they would never place their mom in this facility again. They express regret for not inspecting the place sooner and feel let down by the combination of cleanliness problems, nonfunctional amenities, slow or unresponsive staff, and concerns about the care and safety of a person living with dementia. The experience left them with a clear, lasting negative impression and a warning to others seeking care for a loved one with similar needs.

This part of Manchester, Connecticut offers a diverse range of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With various dining options such as McDonald's, Pepe's Restaurant & Lounge, and Starbucks, residents can enjoy a mix of casual and upscale dining experiences nearby. Additionally, there are several healthcare providers in the area including ABC Pediatrics and Connecticut Cardiology Center, offering specialized medical care for seniors. For entertainment, Cinemark Buckland Hills 18 + Imax is located just a short distance away for movie buffs. The proximity to parks like Gay City State Park also provides opportunities for outdoor recreation and relaxation. Overall, this part of Manchester combines essential services with recreational options suitable for seniors seeking an active lifestyle in their retirement years.

Restaurants

• McDonald's (0.9 miles)
• Pepe's Restaurant & Lounge (1.5 miles)
• Center Perk (1.5 miles)
• Elicit Brewing (2.1 miles)
• Buckland Billiards & Bar (2.6 miles)
• Sonic Drive-In (2.7 miles)
• Joey Garlic's (2.8 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (3.3 miles)
• Panera Bread (3.8 miles)
• Starbucks (3.8 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.6 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (4.8 miles)

Physicians

• ABC Pediatrics (1.4 miles)
• Prohealth Physicians Imaging (1.5 miles)
• Manchester Orthopedic Surgery & Sports Medicine (1.8 miles)
• Suede Surgical Care (2 miles)
• Connecticut Cardiology Center, PC (2.1 miles)
• Surgical & Medical Opthlmlgy (2.2 miles)
• Very Healthy Water (2.2 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)
• Walgreens (4.4 miles)

Theaters

• Cinemark Buckland Hills 18 + Imax (2.8 miles)

Transportation

• Pratt & Whitney (4.9 miles)
• Union Station (7.1 miles)

Parks

• Gay City State Park (5.7 miles)
• Satan's Kingdom State Recreation Area (6.8 miles)
• Bushnell Park (6.9 miles)

Places of Worship

• Jehovah's Witnesses (6.7 miles)

Hospitals

• Infectious Disease Division (7 miles)