Manchester Manor
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385 West Center Street, Manchester, CT 06040
For more information about senior living options: (844) 490-3973
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The staff are outstanding. The nurses are top notch. Administrative staff are professional, knowledgeable and welcoming. The staff are amazing and create a positive, pleasant atmosphere. Everything about the facility is great - the staff are amazing and the therapy is excellent, and the setting is beautiful. The staff are always friendly and helpful. The facility is very clean and caring, and patients are well taken care of. A great team provides exceptional care. The facility is clean, efficient, and feels like a family environment. The rehab staff are knowledgeable and friendly, and the food is great.
The family describes the father's death experience as cold and unempathetic, with the father treated as just a number and his belongings left in a big plastic bag, and no one offering comfort. A nurse allegedly ignored a family member for about 10 minutes at a nurses station after being told where to find the father's belongings. A delay in delivering an air mattress for the mother was deemed unacceptable, as it was not provided until late Sunday afternoon despite earlier requests. During Ruth's bathroom needs, a nurse assisted briefly then left to tend to another patient, and later a different nurse raised her voice at the caregiver, causing distress. Ruth fell on May 25, 2025, sustaining injuries, with the incident described as serious enough to warrant further investigation. In one instance, the family was told to contact a funeral home to pick up the deceased and felt the staff member ignored them for about 10 minutes upon arrival.A steady thread running through the many comments is a deep appreciation for the people who make care happen. Families repeatedly highlight how the staff - nurses, aides, therapists, and administrative team - go above and beyond to create a welcoming, supportive environment. The overall impression is one of warmth, professionalism, and genuine concern for patients. Parents describe receiving attentive care for their loved ones, with nurses praised as top notch and the entire staff described as outstanding. The atmosphere is consistently characterized as pleasant and compassionate, with residents treated with respect and kindness from the moment they arrive.
The clinical side of care also receives strong praise. Several reviews specifically commend the quality of therapy and rehabilitation services, noting effective physical therapy and an overall sense that patients are making good progress. One reviewer singles out Dennis B., a physical therapist at Integrated Rehab in Manchester, CT, for helping their loved one feel put together after sessions, with the staff - from the office to the assistants - remaining pleasant and professional throughout the process. Across multiple comments, the therapy programs are described as thorough and capable, contributing to a sense of hope and forward momentum for patients who are working to regain strength and function. The therapy environment itself is often described as well-organized, with therapists and staff working harmoniously to support recovery.
Beyond care in the rooms and treatment areas, families consistently praise the cleanliness and ambiance of the facility. Reviewers remark on a spotless environment, well-kept rooms, and an overall sense of order. The grounds and setting are often highlighted as especially pleasant, with mention of beautiful gardens and comfortable, welcoming spaces that contribute to a conducive atmosphere for healing. Food and activities round out the positive picture, with many noting tasty meals and a robust program of activities designed to engage residents and keep them active, which helps sustain social interaction and morale during rehabilitation stays.
Several notes center on the human touch - the feeling that staff treat patients like family. Statements such as "the staff is like family to their patients," and "unbelievably great with them" reflect a shared belief that the people working there genuinely care about the well-being of each individual. Families appreciate the consistent warmth and availability of the team, which many describe as making a difficult time more bearable. This sense of relational care - along with clear, respectful communication - appears to be one of the facility's most enduring strengths.
Nevertheless, the collection of reviews also includes a detailed account of troubling experiences that a family member faced during a particular stay. The author describes several incidents spanning May 22 to May 25, 2025, including a cellulitis diagnosis that initially responded slowly to antibiotics, delays in initiating a more aggressive treatment, and a prolonged wait for an air mattress that was requested but not delivered promptly. There are also accounts of bathroom assistance delays that caused distress to the patient, and a situation in which a nurse raised her voice during an attempt to help the patient use the toilet, which the reviewer notes was both upsetting and inappropriate. A fall on May 25, 2025 is described with accompanying injuries, and there is a strongly felt concern about how the family was treated after their loved one passed away during a stay - descriptions of a lack of comfort, questions about communication, and an impression that the patient was treated as a number rather than as a person. The letter also touches on sensitive, painful moments after the death, including being directed to a nurses' station and feeling ignored for an extended period, which compounded the emotional strain of an already difficult time.
Amid these concerns, the same letter also contains praise for other parts of the experience. The author notes that Manchester Manor continued to be welcoming and helpful for another family member and, separately, that a mother-in-law's arrival was handled professionally and reassuringly, with a clean, comfortable room and a sense that she would be in good hands during her rehabilitation. References to staff members by name appear in the praise sections - King, Krista, Sabrina, Christa, Michelle, Omar, and Lucy are mentioned as part of the team the writer felt confident about, along with other caregivers who were described as caring and competent. The overall takeaway in these sections is that, while there were serious concerns in certain moments, there were also many examples of exemplary care, compassion, and professionalism.
Taken together, the reviews paint a picture of a rehabilitation facility that is capable of delivering high-quality, patient-centered care most of the time. Families repeatedly acknowledge the dedication of the staff, the effectiveness of the therapy, the cleanliness and beauty of the environment, and the overall atmosphere of kindness and competence. At the same time, there is a clear call for accountability and improvement in how difficult situations are handled - particularly in urgent medical responses, timely assistance with basic needs, and the sensitivity shown to families during the loss of a loved one. The blend of overwhelmingly positive experiences with specific, serious concerns suggests a facility that is strong in many respects but holds room for growth in communication, responsiveness, and the supportive practices that surround patients and their families during critical moments. The voices converge on a single message: when the team is at its best, the care is exceptional and the environment is reassuring; when lapses occur, they are felt deeply, and they invite careful review and ongoing improvement to ensure every patient and family member experiences the highest standard of care.
126 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manchester Manor in Manchester, CT is an assisted living community that offers a range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community provides a variety of amenities including a beauty salon, cable or satellite TV, computer center, gaming room, fitness room, small library, and outdoor space. Residents can enjoy restaurant-style dining in the on-site dining room or prepare meals in their own private kitchenette. Housekeeping services are provided to maintain a clean and organized living environment.
For those needing assistance with daily activities, Manchester Manor offers 24-hour call system and 24-hour supervision. Trained staff are available to assist with bathing, dressing, transfers, and medication management. Special dietary restrictions such as diabetes diets are accommodated.
Residents can stay socially active through various activities offered by the community such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Transportation arrangement is available for non-medical purposes as well as transportation to doctors' appointments.
The location of Manchester Manor provides convenience with numerous cafes, pharmacies, physicians' offices, restaurants, theaters nearby. With its wide range of amenities and care services combined with the bustling neighborhood surroundings, Manchester Manor offers a supportive and engaging community for seniors seeking assisted living in Manchester, CT.
Manchester Manor is located at 385 West Center Street, Manchester, CT 06040 in Hartford County, Connecticut
Manchester Manor on seniors.fyi includes 22 photos including images showing interior, healthcare, physical therapy, rehabilitation, landscaping, exercise equipment, windows, exercise, and more.
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Interior
Outdoors
Decor
Building
Architecture
Bedroom
Trees
Windows
Landscaping
Entrance
Lobby
Exercise Equipment
Office
Gym
