200 West Center St. Suite B2-6, Manchester, CT 06040
To contact a resident: (860) 436-2779
For more information about senior living options: (866) 208-4318
Overall Review of CareGivers Connecticut
Pros
The company is a great provider of home health care.- The caregivers have been absolutely caring and great with the client's father.
- The company feels more personal with its clients and families.
- The caregivers and office staff have been a pleasure to work with.
- The client would highly recommend the company.
- The client is very happy with the attentive service.
- The staff are easily reachable and the owner is available 24/7.
- The staff are dedicated and conduct regular unannounced visits to ensure services are provided as specified.
Cons
The company has little work and is overly busy, which is ridiculous.- Uninvited visits by the owner and another staff member were unprofessional and disrespectful, entering without permission and speaking rudely.
- A young caregiver was lazy, self-entitled, and rude, and even threatened the client, leaving the father unattended.
- The supervisor did not listen to concerns, resulting in a poor match and chaos.
- The company appears to tolerate misconduct and fails to apologize or address the issues.
Review
CareGivers Connecticut in Manchester is best suited for families that prize a highly personal, caregiver-driven home care experience. The model hinges on close engagement from the owner and staff, with routine home visits, direct accessibility of leadership, and a willingness to tailor daily activities to a loved one’s interests. This is not a cold, corporatized agency; it is a hands-on operation that aims to integrate care into family life, keep lines of communication open, and treat clients like members of the caregiver’s extended family.
That focus makes it less ideal for families needing ironclad scheduling, formal incident reporting, or a large, consistently staffed roster. Several reviews sketch a picture of occasional missteps: uninvited visits to a client’s home, sometimes with a confrontational tone, and episodes where a caregiver did not show up or left a patient unattended. For households that require rigorous process discipline, risk management, and uniform caregiver performance, alternatives with stronger credentialing, guarantees, and backup coverage should be explored.
From a pro perspective, the positives are compelling. Caregivers come across as compassionate, attentive, and engaged, keeping health records, accompanying to appointments, providing memory-stimulating activities, and treating everyday moments as care opportunities. The owner is reachable around the clock and will personally check in, sometimes making unscheduled home visits to verify service quality. This level of involvement can translate into real reassurance for families worried about continuity of care, safety, and personal connection; when these elements align, the human touch can compensate for gaps in formal structure.
Yet the cons carry weight. A handful of reviews describe unprofessional or disrespectful behavior at the point of contact, including a visit conducted without permission that damaged trust. There are accounts of staff turnover or mismatches where a patient was left unattended, and claims of complacent or underqualified aides. The supervisory layer comes into question in those cases, with suggestions that stronger accountability, clearer boundaries, and better caregiver matching would mitigate risk. The tension between a deeply personal service model and a need for professional rigor represents the central fault line here.
Prospective clients should approach with a plan: verify a clear care plan with a designated supervisor, request a consistent point person, insist on written care protocols, and establish a trial period with defined milestones. Demand prompt communication about staffing changes and a clear escalation path. Leverage the agency’s strengths, owner access, hands-on caregiver support, and documented health updates, to build a framework of trust while maintaining vigilant oversight. Seek references, examine past client outcomes, and test both the consistency of caregiver assignments and the timeliness of responses when concerns arise.
Overall, CareGivers Connecticut offers a warm, relationship-first home care option anchored by active leadership and devoted caregivers. It can be an excellent fit for families that value personal connection, proactive problem-solving, and a service culture that treats clients like family. However, the blend of intimate service with occasional operational lapses means alternatives should be considered for those requiring unassailable consistency and highly formalized processes. With careful contract terms, rigorous care planning, and vigilant oversight, the agency can deliver meaningful quality-of-life improvements; without those safeguards, the risk of misalignment and safety issues rises.
Bradley International (14 miles away)
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview