Touchpoints At Manchester

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  • Interior

    A hospital room with two beds and floral decorations.

  • Outdoors

    A serviceman in uniform salutes a veteran during an outdoor ceremony.

  • Decor

    A cozy bathroom interior featuring brown tiles, a round mirror, a chair, and decorative flowers.

  • Living Room

    A cozy living space featuring a couch, two chairs, a small table, and wall art.

  • Building

    A nursing home with a welcoming sign, surrounded by well-maintained landscaping and trees.

  • Architecture

    A white building with columns and a vibrant flower bed at the entrance.

  • Bedroom

    A hospital room with a single bed, television, and window.

  • Trees

    A suburban apartment building with a parking lot and surrounding trees.

  • Windows

    A brick house with black shutters, featuring a colorful garden in the foreground.

  • Artwork

    A cozy living room with leather furniture and decorative artwork on the walls.

  • Television

    A rehabilitation room equipped with parallel bars, therapy balls, and a television.

  • Nature

    A brick building with a 'Touchpoints' sign, surrounded by blooming pink flowers.

  • Painting

    A stylish living room interior featuring a dark cabinet with decor, flanked by two leather chairs and illuminated by wall sconces.

  • Office

    A well-lit office space with chairs, a desk, and shelving.

Touchpoints At Manchester

Information last verified:

333 Bidwell Street Box 1296, Manchester, CT 06040

For more information about senior living options: (844) 490-3973

2.7 from 42 reviews
5 stars
15
4 stars
2
3 stars
2
2 stars
2
1 stars
21

Overall Review of Touchpoints At Manchester

Pros

  • pro The staff made the recovery pleasant and helped him grow stronger each day.
  • pro The doctors were great and consistently checked on his well-being, ensuring he had what he needed to feel comfortable.
  • pro The physical therapy team helped him regain strength, enabling him to walk out with no assistance.
  • pro The physical and occupational therapists were dedicated to getting loved ones back on their feet and home.
  • pro Margaret the social worker was excellent and helped families navigate tricky issues.
  • pro The CNAs and nurses were kind, caring, and supportive, making the stay more comfortable.
  • pro The front desk and office staff greeted families with smiles, contributing to a welcoming atmosphere.

Cons

  • pro The facility is described as outdated and run-down.
  • pro The rooms lack privacy because they have shared bathrooms.
  • pro Residents were repeatedly kept in briefs with staff saying “just go” and cleaning later.
  • pro Call bells went unanswered and there was not enough staff to respond promptly.
  • pro Transportation to doctor appointments was unreliable because the contracted company did not show up.
  • pro Access to medical records took days and required multiple requests.
  • pro The environment was dirty, with stained linens, dirty call buttons, dirty railings, and peeling paint.
  • pro Medication was inconsistently provided, with timing or dosing mistakes and poor communication about changes.
  • pro Families were told to avoid the facility; some reviews described it as a “dump” or “hell home.”
  • pro Administration was described as unprofessional and uncommunicative, with poor communication to families.

Review

Touchpoints at Manchester is best suited for seniors who enter rehab with a clear objective: regain strength quickly enough to return home, and who can count on active family oversight to keep care on track. The strongest argument for this community is its therapy program. Multiple residents and family members praise the physical and occupational therapy teams for setting daily goals, teaching practical exercises, and delivering steady progress that translates to improved mobility and discharge readiness. When therapy is emphasized, the center can indeed move a patient from bed to home with tangible gains, and that outcome is well within reach for those who arrive with a rehab plan and a vigilant advocate to monitor schedules, progress notes, and discharge timelines.

That said, determining suitability requires weighing that therapy strength against a wider landscape of housekeeping, staffing, and communication realities. Families considering alternatives should note that this is not a top-tier option for those needing robust, 24/7 medical oversight, high privacy standards, or consistently spotless environments. The repeated, specific complaints about cleanliness, shared bathrooms, outdated facilities, and delays in basic nurse response highlight a gap between therapy-driven recovery and the daily lived experience of residents who require steady, comprehensive medical attention. For seniors with complex medical needs, fragile health, or a preference for private space and predictable routines, other communities with stronger nursing coverage and cleaner, more modern spaces may be a safer fit.

The most frequently recurring pros and cons center on a single axis: when the focus is on rehabilitation, the therapy team shines and delivers real value; when the focus shifts to routine nursing care, administration and day-to-day operations struggle to keep pace. Positive testimonials point to dedicated CNAs and nurses who are kind, patient, and engaged, and to therapists who motivate patients with clear instructions and encouraging feedback. But these strengths do not automatically offset the substantive downsides that appear in many reviews: chronic understaffing, inconsistent medication management, delays in call-bell responses, and a pattern of cleanliness and privacy shortcomings. In practice, the care experience becomes highly variable: some days feel well-coordinated and compassionate; other days expose gaps in basic hygiene, timely assistance, and reliable information flow to families.

A second driver of decision-making concerns the facility’s environment and operational reliability. The building is described by many reviewers as outdated and, at times, run-down, with shared bathrooms that compromise privacy and dignity for residents. Cleanliness inconsistencies, ranging from stained linens and dirty surfaces to call buttons that stop working or go unanswered, diminish trust in routine care and raise legitimate safety concerns, especially for residents who require monitoring for medical devices, wounds, or medications. When these environmental factors intersect with medication and discharge planning lapses, the risk to a patient’s recovery trajectory grows. Even reviewers who sing praises for the PT staff concede that without dependable nursing input and a consistently clean, well-maintained setting, the overall rehab journey becomes more stressful than restorative.

For families evaluating next steps, several practical questions and checks can tilt the decision toward a safer choice or toward a facility better aligned with a preferred care style. Before choosing, request a detailed plan of care that ties daily PT/OT goals to longer-term discharge objectives, and insist on a clear, written communication protocol with the family, including who to contact for updates and how often. Tour the unit with a family member’s eye: test the call system, observe the hallway cleanliness, and verify whether private or semi-private rooms are available and appropriate for the resident’s needs. Ask to meet the social worker and the discharge planner, and inquire about how medication changes are communicated and implemented. Finally, compare staffing models, specifically nurse and aide ratios during peak hours, and request concrete examples of how emergencies or urgent needs are escalated and resolved.

The bottom line is decisive. When therapy excellence is the prime criterion and a robust family partner can enforce consistent oversight, Touchpoints at Manchester can deliver meaningful recovery and a successful transition back home. However, for seniors whose care hinges on stable, continuous nursing attention, rapid response to calls, consistent medication administration, and a clean, privacy-forward environment, alternatives are not only reasonable but advisable. The most prudent path involves aligning the decision with the resident’s medical complexity, privacy expectations, and the degree of advocacy a family is prepared to maintain. In short, this community offers a credible rehab engine under the right conditions, but it does not reliably meet the standards families should demand for comprehensive long-term care or for patients with substantial medical needs.

Features

Housing

  • 131 resident community capacity 131 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Bradley International (14 miles away) Bradley International (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Touchpoints At Manchester is an assisted living community located in Manchester, CT. Our community offers a wide range of amenities and care services to ensure that our residents have a comfortable and enjoyable living experience.

For amenities, we have various facilities such as a beauty salon where residents can pamper themselves, a fully furnished dining room where they can enjoy restaurant-style meals, and a fitness room for those who like to stay active. We also have a gaming room, small library, computer center, and outdoor space for residents to relax and engage in leisure activities. Additionally, we provide Wi-Fi/high-speed internet access throughout the community.

Our care services are designed to meet the individual needs of each resident. We have 24-hour call system and supervision to ensure their safety and well-being at all times. Our staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and can accommodate special dietary restrictions including diabetes diet.

At Touchpoints At Manchester, we understand the importance of socialization and engagement for our residents' overall well-being. Therefore, we provide various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are also available to assist residents with any additional needs or requests.

Our community is conveniently located near several cafes, pharmacies, physicians' offices, restaurants, transportation options, and theaters. This makes it easy for our residents to access essential services and enjoy entertainment outside of our community.

Overall, Touchpoints At Manchester strives to create a supportive environment where seniors can age gracefully while receiving the assistance they need. Our dedicated staff is committed to providing personalized care with compassion and respect.

Nearby Places of Interest

This part of Manchester, Connecticut offers a variety of amenities and services that cater to seniors. With several restaurants, cafes, pharmacies, physicians, and a hospital within close proximity, residents have easy access to dining options, healthcare facilities, and medical services. Additionally, the presence of parks like Gay City State Park provides opportunities for outdoor recreation and relaxation. Transportation options are also available nearby with Pratt & Whitney located just 4.9 miles away and Union Station 7 miles away. The area is well-equipped to meet the needs of seniors looking for a convenient and comfortable living environment with essential services close by.

Restaurants

  • McDonald's (0.9 miles)
  • Pepe's Restaurant & Lounge (1.5 miles)
  • Center Perk (1.6 miles)
  • Elicit Brewing (2.1 miles)
  • Buckland Billiards & Bar (2.6 miles)
  • Sonic Drive-In (2.7 miles)
  • Joey Garlic's (2.8 miles)

Cafes

  • Starbucks (1.3 miles)
  • Starbucks (3.3 miles)
  • Panera Bread (3.8 miles)
  • Starbucks (3.8 miles)
  • Starbucks (4.6 miles)
  • Panera Bread (4.6 miles)
  • Rebel Dog Coffee Co. EAST HARTFORD (4.8 miles)

Physicians

  • ABC Pediatrics (1.5 miles)
  • Prohealth Physicians Imaging (1.5 miles)
  • Manchester Orthopedic Surgery & Sports Medicine (1.8 miles)
  • Suede Surgical Care (2 miles)
  • Connecticut Cardiology Center, PC (2.2 miles)
  • Surgical & Medical Opthlmlgy (2.2 miles)
  • Advanced Orthopaedics and Sports Medicine PC (2.2 miles)

Pharmacies

  • CVS Pharmacy (1.6 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.9 miles)
  • Walgreens (3 miles)
  • Walgreens (3.4 miles)
  • Walgreens (3.9 miles)
  • Walgreens (4.4 miles)

Theaters

  • Cinemark Buckland Hills 18 + Imax (2.8 miles)

Transportation

  • Pratt & Whitney (4.9 miles)
  • Union Station (7 miles)

Parks

  • Gay City State Park (5.8 miles)
  • Satan's Kingdom State Recreation Area (6.8 miles)
  • Bushnell Park (6.9 miles)

Places of Worship

  • Jehovah's Witnesses (6.6 miles)

Hospitals

  • Infectious Disease Division (7 miles)

Frequently Asked Questions

Where is Touchpoints At Manchester?
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