Touchpoints At Manchester

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  • Interior

    A hospital room with two beds and floral decorations.

  • Outdoors

    A serviceman in uniform salutes a veteran during an outdoor ceremony.

  • Decor

    A cozy bathroom interior featuring brown tiles, a round mirror, a chair, and decorative flowers.

  • Living Room

    A cozy living space featuring a couch, two chairs, a small table, and wall art.

  • Building

    A nursing home with a welcoming sign, surrounded by well-maintained landscaping and trees.

  • Architecture

    A white building with columns and a vibrant flower bed at the entrance.

  • Bedroom

    A hospital room with a single bed, television, and window.

  • Trees

    A suburban apartment building with a parking lot and surrounding trees.

  • Windows

    A brick house with black shutters, featuring a colorful garden in the foreground.

  • Artwork

    A cozy living room with leather furniture and decorative artwork on the walls.

  • Television

    A rehabilitation room equipped with parallel bars, therapy balls, and a television.

  • Nature

    A brick building with a 'Touchpoints' sign, surrounded by blooming pink flowers.

  • Painting

    A stylish living room interior featuring a dark cabinet with decor, flanked by two leather chairs and illuminated by wall sconces.

  • Office

    A well-lit office space with chairs, a desk, and shelving.

Touchpoints At Manchester

333 Bidwell Street Box 1296, Manchester, CT 06040

For more information about senior living options: (844) 490-3973

2.8 from 36 reviews
5 stars
13
4 stars
2
3 stars
2
2 stars
2
1 stars
17

Skilled Nursing Facility

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    Overall Review of Touchpoints At Manchester

    Pros

    • pro The CNAs and nurses were helpful and made the stay as comfortable as possible.
    • pro The OT and PT departments taught the necessary exercises that helped residents return home.
    • pro The physical and occupational therapists were top notch and dedicated to getting residents back on their feet.
    • pro Margaret, the social worker, was great and went beyond her call of duty to navigate tricky issues.
    • pro The staff across the facility, from the front desk to the aides and CNAs, were cheery and kind.
    • pro The therapists provided encouragement and practical advice that helped patients regain strength.
    • pro Clinicians, including the APRN and doctors, addressed issues promptly and arranged necessary tests as needed.
    • pro The dietary team made efforts to accommodate dietary needs, helping residents find suitable options.

    Cons

    • pro The facility repeatedly failed to administer medications on time or as prescribed, with missing doses and unexplained changes.
    • pro The call bells were not answered promptly, leaving residents waiting for help.
    • pro The medical information given to families was often inaccurate or misleading.
    • pro The building was dirty and in disrepair, with peeling paint and exposed wires.
    • pro The food was consistently poor, and the environment included bugs.
    • pro Staff behavior was rude and uncaring, with residents treated more like prisoners than patients.
    • pro There were significant safety concerns, including delays in pain medication and miscommunication about appointments.

    Review

    Touchpoints is described by those who used it as a place of stark contrasts: moments of outstanding, person-centered care paired with troubling lapses that raised serious safety and reliability concerns. The experiences span a broad spectrum, from heartfelt gratitude for compassionate, skilled professionals to urgent warnings about systemic weaknesses that left families feeling out of the loop and residents underserved.

    One of the most intimate stories centers on a family member who died, and a beloved mother who recovered enough to return home. The writer's partner passed away after a battle with prostate cancer, with last memories colored by the sense that their loved one needed more humane care in their final days. Yet, there is gratitude for the rehabilitation care provided to the writer's mother. The rehab stay, supported by daily physical therapy and a team the family came to trust, enabled her to grow stronger and eventually go home to assisted living. The staff's kindness and diligence stood out: Beverly, the aides who connected with Mom, and the social worker Margaret who navigated complex needs with skill and warmth. The physical therapy department and the pulmonary and cardiac nurse practitioners were described as knowledgeable and approachable, and despite the facility's common challenge of being short-staffed, many felt that the care team's dedication and expertise shined through. Even with a picky eater, Mom found foods she could tolerate, and the overall impression was that Touchpoints, while not perfect, offered a rehab experience that helped her reach a hopeful goal of safely returning home.

    But another family narrative presents a much grimmer picture of the same place. A loved one required a special diet, and despite numerous conversations with the dietitian, the dietary accommodations did not meet those needs. Initially treated as a fall risk and unable to use the restroom independently, the individual often waited excessive times - 20, 30, even 45 minutes - for help after pressing a call button. The medication regime emerged as a recurrent problem: inconsistent timing, missing medications, occasional extras, and changes that seemed not to be communicated clearly or enforced consistently. The family's persistent questions yielded answers that frequently proved inaccurate or untrue, eroding trust. Appointment changes were mishandled by a facility liaison who rescheduled a specialty doctor appointment without informing the family, who then found themselves responsible for transportation and left in the dark about the new time. Bloodwork and other routine tests were also flagged as problematic. Taken together, the reviews describe a pattern of communication breakdown and medication management issues that undermined confidence in the facility's ability to safeguard a resident's health.

    Amid these concerns, several threads of praise consistently surfaced. The therapists - both physical and occupational - were repeatedly portrayed as dedicated to getting residents back on their feet and home again. They were described as a backbone of the facility's positive experiences, often working in tandem with hospital-level or outpatient-style care planning that kept the shared goal of rehabilitation front and center. Margaret, the social worker, appeared repeatedly as a beacon of support for families navigating difficult decisions and tricky logistics. The nursing and care teams earned high marks from many residents and families for their kindness, approachability, and earnest effort, even when the system seemed stretched thin. In some narratives, this care translated into tangible improvements in daily life and the opportunity to move forward with dignity and hope.

    There is, however, a second, starkly negative voice that cannot be ignored. For some reviewers, Touchpoints felt more like a place to endure than to heal. One strong assessment used language that suggested deep disappointment and distrust: a sense that the facility's management and staff lied to families, with one reviewer recounting that they were told a medicine did not exist when, in fact, none of the medications were present. Bacteria or pests, broken infrastructure, and a general sense of neglect in basic daily needs emerged in another account. Buzzer delays, a lack of timely assistance with basic tasks, and a desire for simple amenities - such as functioning call bells or a mousetrap for pests - became emblematic of broader problems. The reviewer even described the experience as feeling more like imprisonment than care, underscoring a perception that residents were not being treated with the respect or safety they deserved. For some families, words like "dump," "horrible," and "shameful" captured the intensity of their distress, sometimes reinforced by physical reminders of aging facilities, broken equipment, and long-held beliefs about understaffing contributing to subpar care.

    Yet the picture remains nuanced. Another reviewer who stayed nearly three months offered a robust counter-narrative: they felt very well cared for by a broad spectrum of staff, from front desk personnel to aides, CNAs, and nurses. They highlighted responsive physicians and rapid ordering of tests or imaging to promptly address emerging problems, and they expressed deep gratitude for being helped back to health. This account, along with others praising the care provided by the staff and their patient-centered approach, reinforces the notion that Touchpoints can deliver high-quality outcomes when the team is cohesive, well-supported, and aligned with residents' goals.

    Additional notes of praise center on consistent, positive experiences with maternal care and respite for family members who returned to Touchpoints for multiple rounds of rehab. Reviews praising the Manchester location highlighted friendly, accommodating staff who treated loved ones with kindness and ensured they received attentive care when recovering from hospital stays or medical procedures. The overarching theme in these accounts is recognition of individual staff members who went above and beyond, including mentions of Margaret the social worker for her exceptional guidance and advocacy.

    Taken together, this collection lays bare a facility that can deliver exceptional, life-affirming rehab and compassionate interpersonal care, while also exposing serious, security- and safety-related gaps that can jeopardize residents' well-being. The stories consistently point to several core issues: the need for clearer, more reliable communication among staff, residents, and families; stricter adherence to medication protocols and timely administration; robust attention to dietary needs and allergy accommodations; reliable call-button response times; and ongoing maintenance and cleanliness that reflect a safe, dignified living environment. The tension between the commendable, person-centered care provided by many clinicians and aides and the recurring concerns about administration, coordination, and basic safety underscores a central truth: where teamwork, transparency, and accountability align, residents can thrive; where they falter, trust erodes and outcomes suffer.

    Features

    Housing

    • 131 resident community capacity 131 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (14 miles away) Bradley International (14 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Touchpoints At Manchester is an assisted living community located in Manchester, CT. Our community offers a wide range of amenities and care services to ensure that our residents have a comfortable and enjoyable living experience.

    For amenities, we have various facilities such as a beauty salon where residents can pamper themselves, a fully furnished dining room where they can enjoy restaurant-style meals, and a fitness room for those who like to stay active. We also have a gaming room, small library, computer center, and outdoor space for residents to relax and engage in leisure activities. Additionally, we provide Wi-Fi/high-speed internet access throughout the community.

    Our care services are designed to meet the individual needs of each resident. We have 24-hour call system and supervision to ensure their safety and well-being at all times. Our staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and can accommodate special dietary restrictions including diabetes diet.

    At Touchpoints At Manchester, we understand the importance of socialization and engagement for our residents' overall well-being. Therefore, we provide various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are also available to assist residents with any additional needs or requests.

    Our community is conveniently located near several cafes, pharmacies, physicians' offices, restaurants, transportation options, and theaters. This makes it easy for our residents to access essential services and enjoy entertainment outside of our community.

    Overall, Touchpoints At Manchester strives to create a supportive environment where seniors can age gracefully while receiving the assistance they need. Our dedicated staff is committed to providing personalized care with compassion and respect.

    Nearby Places of Interest

    This part of Manchester, Connecticut offers a variety of amenities and services that cater to seniors. With several restaurants, cafes, pharmacies, physicians, and a hospital within close proximity, residents have easy access to dining options, healthcare facilities, and medical services. Additionally, the presence of parks like Gay City State Park provides opportunities for outdoor recreation and relaxation. Transportation options are also available nearby with Pratt & Whitney located just 4.9 miles away and Union Station 7 miles away. The area is well-equipped to meet the needs of seniors looking for a convenient and comfortable living environment with essential services close by.

    Restaurants

    • McDonald's (0.9 miles)
    • Pepe's Restaurant & Lounge (1.5 miles)
    • Center Perk (1.6 miles)
    • Elicit Brewing (2.1 miles)
    • Buckland Billiards & Bar (2.6 miles)
    • Sonic Drive-In (2.7 miles)
    • Joey Garlic's (2.8 miles)

    Cafes

    • Starbucks (1.3 miles)
    • Starbucks (3.3 miles)
    • Panera Bread (3.8 miles)
    • Starbucks (3.8 miles)
    • Starbucks (4.6 miles)
    • Panera Bread (4.6 miles)
    • Rebel Dog Coffee Co. EAST HARTFORD (4.8 miles)

    Physicians

    • ABC Pediatrics (1.5 miles)
    • Prohealth Physicians Imaging (1.5 miles)
    • Manchester Orthopedic Surgery & Sports Medicine (1.8 miles)
    • Suede Surgical Care (2 miles)
    • Connecticut Cardiology Center, PC (2.2 miles)
    • Surgical & Medical Opthlmlgy (2.2 miles)
    • Advanced Orthopaedics and Sports Medicine PC (2.2 miles)

    Pharmacies

    • CVS Pharmacy (1.6 miles)
    • Walgreens (2 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (3 miles)
    • Walgreens (3.4 miles)
    • Walgreens (3.9 miles)
    • Walgreens (4.4 miles)

    Theaters

    • Cinemark Buckland Hills 18 + Imax (2.8 miles)

    Transportation

    • Pratt & Whitney (4.9 miles)
    • Union Station (7 miles)

    Parks

    • Gay City State Park (5.8 miles)
    • Satan's Kingdom State Recreation Area (6.8 miles)
    • Bushnell Park (6.9 miles)

    Places of Worship

    • Jehovah's Witnesses (6.6 miles)

    Hospitals

    • Infectious Disease Division (7 miles)

    Frequently Asked Questions

    Where is Touchpoints At Manchester?
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