The Hearth at Glastonbury

Pros

• The Hearth at Glastonbury is described as a clean and safe facility, with very nice living spaces and friendly staff who know the residents by name.
• Residents and families appreciate the variety of activities offered, including movie nights, entertainment, and celebrations like Christmas parties that create a fun atmosphere.
• The community is noted for its attention to spiritual needs, providing pastoral care services weekly, which many found comforting.
• The management is reported to be detail-oriented in providing total care for residents, ensuring their physical and emotional needs are met.
• Many reviewers expressed satisfaction with the movement of belongings during transitions between different care levels within the facility, highlighting the supportive staff.
• Reviewers found the dining area appealing and mentioned that the food was enjoyable for their loved ones.
• There is a sense of community among residents, as many describe positive interactions and compatibility with other residents in social settings.

Cons

• The majority of the staff in memory care do not go the extra mile or even meet basic expectations, leading to concerns about care quality.
• The food is described as not good, and many activities lack one-on-one or small group engagement to improve cognitive function.
• There are concerns about the facility's policies regarding what happens when residents run out of insurance coverage or funds, with a lack of solutions offered.
• One reviewer felt that the staff was rude during their tour, with no one acknowledging their presence.
• Management has been criticized for not being transparent regarding COVID-19 updates and tenant rights during the pandemic.
• The community did not properly assess a resident's care needs, which led to inadequate support for additional requirements.
• One review noted that while the facility looked nice and clean, there were concerns about walking distances within the community being excessive.

Review

The Hearth at Glastonbury serves as a memory care and assisted living facility, drawing mixed reviews from both residents and families. Many visitors express that the facility has significant strengths, particularly in its physical environment and some aspects of care. However, there are notable concerns regarding staff attentiveness and the quality of activities provided for residents. This uneven mix of experiences highlights the complexities involved in choosing a suitable place for loved ones needing specialized care.

Many reviewers praised the aesthetics and cleanliness of The Hearth at Glastonbury. The facility is described as well-kept with clean apartments that provide ample space for residents. Many appreciated the communal areas, such as the dining room, gardens, puzzle room, gym, rec center, and café where coffee is available throughout the day. These features contribute to a pleasant living atmosphere which residents seem to enjoy. One resident noted how they personalized their apartment with their furniture, emphasizing a sense of ownership and comfort within their living space.

On the other hand, while some staff members have been commended for their kindness and effort to engage residents personally—often learning names and fostering relationships—there are several reports of staff not going "the extra mile" when it comes to fulfilling resident needs or expectations. One family member mentioned an instance where their father requested more pie for dessert but was told it was unavailable despite plenty being present elsewhere within the facility. Such incidents raised concerns over whether staff were fully committed to providing optimal care for those with memory issues who might not advocate strongly for themselves.

Activities also receive mixed feedback. Though there are organized events like movie nights or holiday parties featuring local entertainment—a pleasant surprise for some—others criticize these gatherings as lacking variety or depth in engagement. Reviews mention that many recreational activities are conducted in large group formats focused on simple games like trivia rather than small group or one-on-one interactions that could cater better to cognitive function enhancement. Such limitations may hinder residents' opportunities to improve socialization skills or maintain cognitive abilities through tailored activities.

Furthermore, financial transparency appears to be a significant issue among families considering long-term placements at The Hearth at Glastonbury. Concerns were raised about what happens if a resident exhausts their insurance coverage or funds while living there; families learned there is no clear transition plan should finances become a barrier to continued residency. While some communities offer continuity through attached nursing homes or state-supported programs when funds run low, it seems The Hearth does not provide such options beyond suggestive Medicaid assistance that covers only limited expenses per year.

Despite these challenges highlighted by various reviewers, many remain optimistic about The Hearth at Glastonbury due mainly to its location familiar to certain residents and overall clean environment combined with good initial impressions during tours. Some reported having positive interactions with staff who demonstrated attentiveness toward both residents’ needs and desires for engagement in meaningful activities—which can be reassuring qualities when selecting a new home for loved ones requiring additional support.

In sum, experiences at The Hearth at Glastonbury illustrate both promising features along with potential areas needing improvement regarding resident interaction quality and transparent financial policies concerning future care options available if needed down the road. Families seeking long-term care facilities might find value here yet should weigh these considerations carefully as they make decisions rooted deeply in ensuring adequate support systems exist for their loved ones’ ongoing wellness needs throughout various stages of life changes ahead.

This part of Glastonbury, Connecticut offers a range of healthcare options including Starling Physicians, Pro Health Physicians, and Orthopedic Associates within close proximity. In terms of dining, there are various restaurants nearby such as Genji Ramen, The Beamhouse, and Max Fish. Additionally, there are several cafes like Starbucks and Panera Bread for a relaxing coffee break. Pharmacies like CVS Pharmacy and Walgreens are easily accessible for medication needs. Transportation options include Pratt & Whitney and Union Station for convenience. Places of worship such as Jehovah's Witnesses are nearby for spiritual support. In case of emergencies, the Infectious Disease Division and St Francis Hospital are located within a reasonable distance. Parks like Bushnell Park offer outdoor recreational activities while theaters like Cinemark Buckland Hills 18 + Imax provide entertainment options. Overall, this area in Glastonbury provides a comprehensive range of amenities suitable for senior living with easy access to essential services and recreational opportunities.

Physicians

• Starling Physicians (0.1 miles)
• Pro Health Physicians (0.2 miles)
• Orthopedic Associates (0.3 miles)
• Valley Sports Physicians (0.8 miles)
• Somerset Pediatrics (1.8 miles)
• Ct Hair & Transplant Group (4 miles)
• LasikPlus Vision Center (4 miles)

Restaurants

• Genji Ramen (1 miles)
• The Beamhouse (1.2 miles)
• McDonald's (1.3 miles)
• Max Fish (1.5 miles)
• Lucky Lou's Bar & Grill (3.2 miles)
• Main Street Creamery & Cafe (3.2 miles)
• Margaritas Mexican Restaurant (3.6 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (2.9 miles)
• Starbucks (3.4 miles)
• Panera Bread (4 miles)
• Blue State Coffee (5.2 miles)
• Starbucks (6.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.9 miles)

Transportation

• Pratt & Whitney (3.2 miles)
• Union Station (5.7 miles)

Places of Worship

• Jehovah's Witnesses (3.2 miles)

Hospitals

• Infectious Disease Division (5.1 miles)
• St Francis Hospital (6.6 miles)

Parks

• Satan's Kingdom State Recreation Area (5.3 miles)
• Bushnell Park (5.4 miles)
• Maxwell Park (6 miles)

Theaters

• Cinemark Buckland Hills 18 + Imax (5.9 miles)