Heavens Hands Home Care in Glastonbury, CT

Pros

• Heaven's Hands Home Care is described as trustworthy, with staff making the care process seamless.
• The agency is kind, flexible, and responsive to all requests and scheduling updates.
• The caregivers display affection, compassion, and professionalism toward ailing loved ones.
• Families feel at peace knowing the care team is attentive, proactive, and well trained.
• The service enables loved ones to remain at home with compassionate, high-quality care.
• The office staff are efficient, organized, and supportive in coordinating care.
• Reviewers repeatedly call Heaven's Hands the best home care agency and highly recommend it.

Cons

• One reviewer claimed the agency told them to hire a worker and would pay them, but they were never paid and calls went unanswered.
• A family stated that over several months a worker stole from them, drank at the home, slept on the job, and pressured the stepfather to give her his credit card, making them feel unsafe.
• They noted such incidents left the home feeling less safe during a time they needed support most and would not recommend the agency.
• The reviewer urged that they would not recommend using the organization until there is effective and consistent oversight of its employees.

Review

Heavens Hands Home Care is best suited for families who want constant, in-home support to keep a loved one at home rather than move to an assisted living facility. It is especially well-suited for seniors with dementia or Alzheimer's, for end-of-life hospice situations, and for those who need a reliable 24/7 live-in caregiver arrangement. The service shines when rapid mobilization is needed - discharge from rehab or hospital often triggers immediate, on-site coverage. Clients repeatedly note that caregivers are not only capable but genuinely compassionate, forming relationships that feel like family. In short, this agency is built for families that value continuity, warmth, and hands-on help around the clock, with a strong emphasis on safety and dignity at home.

Those who prioritize a tightly regulated, on-site clinical environment with direct oversight, or who want a more predictable "facility" schedule, may want to look at alternatives. A minority of reviews flag concerns about oversight and employee conduct, underscoring the need for careful vetting, clear contracts, and active monitoring. If cost is the primary driver and a family cannot absorb the premium for 24/7 live-in support, other providers or facility care may be more suitable. Families cautious about staffing continuity should ask for explicit caregiver matching, back-up plans, and regular progress updates to guard against disruptive turnovers.

Pros include a deeply compassionate, responsive staff that consistently demonstrates empathy and professionalism. Scheduling and office coordination are described as efficient, with coverage arranged quickly even on short notice. The ability to deliver 24/7 live-in care means families can avoid hospitalizations and keep a loved one comfortable at home during complex medical needs. Caregivers often develop a close, almost familial bond, which translates into less anxiety for both the elder and the family. Leadership and proactively matched caregivers are highlighted as a standout feature, with Shantel and other coordinators cited for involvement that keeps care aligned with family goals. The overall quality of medical knowledge and medication handling is repeatedly praised, giving families confidence in the clinical side of care.

However, there are notable cautions. A small number of reviews report serious governance gaps, including an incident of a worker allegedly stealing and concerns about responsiveness to calls. These voices stress the importance of rigorous background checks, reliable supervision, and clear escalation paths when issues arise. Turnover and changing aides appear in some accounts, which can erode the sense of continuity that many families value. The reality is that home-care staffing is labor-intensive, and while the agency often delivers stable teams, no provider is immune to personnel challenges. Prospective clients should insist on a concrete caregiver-matching process and a written plan for replacements if a primary aide is unavailable.

Despite the red flags, the scale of positive outcomes is compelling. When alignment exists, the care is described as exceptional - caregivers who go beyond tasks, provide companionship, and support families in managing caregiving stresses. The 24/7 live-in model is a powerful offset to the loneliness and safety concerns that come with aging at home, particularly for dementia or end-of-life care. The testimonials about peace of mind, the sense of trust, and the way aides become part of the family should not be underestimated. Where oversight is strong and the intake process tight, the risk of issues falls dramatically, and families report fewer disruptions and deeper connections with care teams. Heavens Hands Home Care presents a personalized partnership for those dedicated to keeping loved ones at home.

For families choosing between assisted living options and at-home care, Heavens Hands Home Care is a compelling choice when staying home is non-negotiable. It is especially strong for dementia care, hospice support, and urgent need for consistent around-the-clock help. To move forward, insist on a formal matching process, clear caregiver backups, and defined response protocols. Ask for a written care plan, frequency of updates, and what happens if a caregiver cannot attend a shift. Verify background checks, licensing, and supervision standards, and request references from similarly complex cases. If choosing an assisted living facility, compare not only cost but the level of clinical oversight, social programming, and availability of specialized memory care. Heavens Hands Home Care stands as a highly compassionate option that, with disciplined governance, can deliver the safest, most humane path to keeping a loved one at home.

This part of Glastonbury, Connecticut, offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby such as The Beamhouse and Genji Ramen, as well as familiar chains like McDonald's for convenience, there are plenty of dining options to choose from. Additionally, there are reputable physicians and pharmacies in close proximity for easy access to healthcare services. Seniors can also enjoy a peaceful environment with parks like Gay City State Park and Maxwell Park nearby for leisurely walks or outdoor activities. For entertainment, there is a Cinemark theater just a short drive away. Overall, this area provides a mix of conveniences, healthcare options, and recreational opportunities for seniors looking to settle down in Glastonbury.

Restaurants

• The Beamhouse (1.4 miles)
• Genji Ramen (2.3 miles)
• McDonald's (2.9 miles)
• Max Fish (3.1 miles)
• Sayulita (3.5 miles)
• Lucky Lou's Bar & Grill (4.6 miles)
• McDonald's (4.6 miles)

Physicians

• Pro Health Physicians (1.5 miles)
• Orthopedic Associates (1.6 miles)
• Starling Physicians (1.7 miles)
• Valley Sports Physicians (1.8 miles)
• Somerset Pediatrics (3.3 miles)
• ABC Pediatrics (4.8 miles)
• LasikPlus Vision Center (4.9 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.8 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (2.4 miles)
• Starbucks (4.2 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (4.7 miles)
• Panera Bread (4.9 miles)
• Starbucks (6.9 miles)
• Blue State Coffee (7 miles)

Places of Worship

• Jehovah's Witnesses (4.4 miles)

Transportation

• Pratt & Whitney (5 miles)
• Union Station (7.4 miles)

Parks

• Gay City State Park (6.2 miles)
• Maxwell Park (6.8 miles)
• Satan's Kingdom State Recreation Area (7 miles)
• Bushnell Park (7.2 miles)

Theaters

• Cinemark Buckland Hills 18 + Imax (6.5 miles)

Hospitals

• Infectious Disease Division (6.9 miles)