Glastonbury Health Care Center

Pros

• Glastonbury Health Center has an excellent staff that is truly caring and professional.
• The nursing staff was very attentive and took the time to explain all questions.
• The physical/occupational therapy department made it possible for the patient to rehab and return home.
• Everyone at GHC was sincerely interested in the patient's quick recovery and rehab.
• The facility is clean and well-maintained.
• The aides, nurses, and therapists were helpful and tended to all needs.
• The staff at GHC are always available and provide excellent care.
• The facility has a nice atmosphere and the staff make residents feel comfortable.
• Some of the statements have been combined or paraphrased for brevity.

Cons

• The nursing staff was not attentive and did not provide adequate care.
• The rehab services were unsatisfactory and did not result in much progress.
• The center did not effectively communicate with the patient's family, leading to confusion and misunderstandings.
• The staff lost one of the patient's hearing aids and did not take responsibility for it.
• The social worker, nursing staff, and overall quality of care were subpar.
• Patients were neglected and ignored by the aides, especially those with dementia.
• There was a lack of activities for younger patients in need of short-term rehab.
• Medications were consistently missed or given at inappropriate times, causing frustration and concern for residents' health.
• The facility had inconsistent ownership changes, which may have contributed to the overall poor quality of care.

Review

Glastonbury Health Center (GHC) has received a mix of positive and negative reviews from patients and their family members. While some had a positive experience with the staff, finding them caring and professional, others expressed disappointment with the quality of care provided.

One reviewer praised the nursing staff for being attentive and taking the time to answer questions. The physical/occupational therapy department was also commended for helping the patient rehab to the point of being able to return home. This reviewer felt that everyone at GHC genuinely cared about their recovery.

On the contrary, another patient's sons were unable to visit due to COVID restrictions, which they found disheartening. They were disappointed with the rehabilitation progress made during their 2-week stay and felt that communication with doctors and nurses was lacking until the day of discharge. Furthermore, the center recommended hospice care without informing the patient, resulting in confusion and a lack of proper arrangement for a face-to-face meeting. The son had difficulty getting through to a supervisor and encountered issues with arranging necessary medical procedures.

Another review highlighted numerous issues with long-term care at GHC. The social worker was described as inept, while the nursing staff was deemed incompetent and inappropriate at times. The food was said to be barely tolerable, and cleanliness of the building and rooms were criticized. Overall, this individual did not have a good experience at GHC.

One aspect that multiple reviews agreed upon was that there were some caring nurses, aides, physical therapists (PT), and occupational therapists (OT) who tried their best given their circumstances. These individuals potentially played a significant role in advising one reviewer's son to move their parent out of GHC sooner rather than later.

There were concerning reports regarding specific incidents during stays at GHC. One instance involved neglecting an elderly patient's needs despite promises made by administration regarding bed changes, checks, and safety measures. Another incident involved poor hygiene maintenance where a patient was found with fecal matter stains all over their hands and under their nails. The patient's condition had deteriorated so severely that they had to be transferred back to the hospital for immediate care.

One reviewer expressed disappointment with the care provided for dementia patients, stating that they were neglected and left crying in need of assistance. Insufficient staffing ratios were mentioned, leading to difficulties in providing adequate care. Transferring a loved one from GHC was described as nearly impossible once admitted.

An additional review suggested that the facility was not suitable for individuals under 60 years old seeking short-term rehab. The lack of activities catered to a younger demographic and issues with medication management raised concerns about the quality of professionalism at GHC.

Overall, reviews stress the importance of researching alternative facilities before choosing GHC for rehabilitation or long-term care. While there were some positive experiences highlighted in terms of staff members and cleanliness, numerous negative incidents and concerns about overall care have been raised by former patients and their family members.

Physicians

• Orthopedic Associates (1 miles)
• Pro Health Physicians (1 miles)
• Starling Physicians (1.2 miles)
• Valley Sports Physicians (1.7 miles)
• Somerset Pediatrics (3 miles)
• ABC Pediatrics (4.2 miles)
• Prohealth Physicians Imaging (4.4 miles)

Restaurants

• The Beamhouse (1.6 miles)
• Genji Ramen (2.1 miles)
• McDonald's (2.5 miles)
• Max Fish (2.8 miles)
• McDonald's (3.9 miles)
• Sayulita (4.2 miles)
• Margaritas Mexican Restaurant (4.4 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.6 miles)

Cafes

• Starbucks (2.1 miles)
• Panera Bread (2.2 miles)
• Starbucks (3.3 miles)
• Rebel Dog Coffee Co. EAST HARTFORD (4.1 miles)
• Panera Bread (5 miles)
• Starbucks (6.1 miles)
• Blue State Coffee (6.4 miles)

Transportation

• Pratt & Whitney (4.3 miles)
• Union Station (6.8 miles)

Places of Worship

• Jehovah's Witnesses (4.4 miles)

Theaters

• Cinemark Buckland Hills 18 + Imax (5.7 miles)

Parks

• Gay City State Park (6.3 miles)
• Satan's Kingdom State Recreation Area (6.4 miles)
• Bushnell Park (6.6 miles)
• Maxwell Park (7 miles)

Hospitals

• Infectious Disease Division (6.4 miles)