Touchpoints At Bloomfield

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  • Interior

    A hospital room with two patient beds, equipped with adjustable tables and a comfortable chair.

  • Outdoors

    A modern building entrance with glass doors and well-maintained landscaping.

  • Decor

    A modern dining area with tables covered in red tablecloths and contemporary lighting.

  • Living Room

    A cozy living room with sofas, a coffee table, and a fireplace, bathed in natural light from large windows.

  • Building

    The image shows the entrance of a building with a university banner displaying a logo.

  • Bedroom

    A well-furnished hospital room featuring two beds, medical equipment, and a vase of flowers on a bedside table.

  • Trees

    A pathway leads to a building surrounded by trees and flowers on a sunny day.

  • Windows

    An empty hospital room with a bed and medical equipment.

  • Dining

    A cozy kitchen with dining area, featuring appliances like a refrigerator, microwave, and oven.

  • Lighting

    An empty dining area with tables and chairs arranged neatly in a well-lit space.

  • Seating Area

    A modern waiting room with patterned seating and a simple wooden table.

  • Outdoor

    A vertical sign with a logo and text reading 'Touchpoints' against a backdrop of trees and sky.

  • Bathroom

    A modern bathroom shower area with tiled walls and a built-in bench.

  • Television

    A brightly lit communal dining area with tables covered in red cloths and a decorated wall.

Touchpoints At Bloomfield

140 Park Avenue, Bloomfield, CT 06002

For more information about senior living options: (844) 490-3973

2.8 from 39 reviews
5 stars
12
4 stars
6
3 stars
0
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1 stars
18

Skilled Nursing Facility

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    Overall Review of Touchpoints At Bloomfield

    Pros

    • pro The staff are warm and welcoming.
    • pro The father's nurses helped make his day brighter.
    • pro The nurses on all shifts were great.
    • pro The father loved when the nurses joked and got him laughing.
    • pro The recreation team, led by Miriam, does a wonderful job engaging residents with music and programs.
    • pro The mom's family feels Touchpoints is her forever home and she seems very happy there.
    • pro Residents and staff reach out to her with happy gestures.
    • pro The PT/OT therapists are great at what they do, with positive reinforcement.
    • pro Recreation and social activities are available and promoted on weekdays.
    • pro Each room has a large window that opens to the outdoors, making it pleasant.

    Cons

    • pro The facility was severely understaffed, with one nurse for 27 patients.
    • pro Several aides were described as rude, disrespectful, and frequently rushing away without helping residents.
    • pro Privacy and dignity were compromised, with curtains left partially open and staff entering rooms without proper consent.
    • pro An incident of inappropriate touching by an aide was reported, with concerns about accountability.
    • pro There were complaints about a strong odor of bodily fluids near the nurses' station.
    • pro Chronic staff shortages and overwork led to delayed or insufficient care and shortages of supplies.
    • pro Some staff members were accused of harassment, including calling residents offensive names.

    Review

    Touchpoints of Bloomfield stands out in the stories from families who considered several facilities before making a choice. In one family's account, the decision came down to the demeanor of the people who would be around their loved ones every day. They describe a staff culture that begins at the front desk and carries through to housekeeping - warm, welcoming, and genuinely engaged with residents. Their father spent a little over five weeks in short-term care, and during that time they were impressed by how often nurses and aides checked in, how conversations with residents flowed naturally in the hallways, and how the environment felt bright and alive rather than institutional. The facility's large rehabilitation space for physical and occupational therapy, along with accessible shower areas, contributed to a sense that this was a place where healing and daily living could be balanced. They appreciated the visible activity - staff moving in and out of rooms, residents out of bed and socializing, and public areas that avoided a cave-like, closed-in feeling.

    A recurring thread in the positive notes is the way Touchpoints supports a broad spectrum of care with staff who appear to take pride in their roles. The rehab program is highlighted as substantial, with therapists who are described as upbeat, communicative, and effective. The recreation team, led by Miriam, is singled out for creating engaging activities - music programs and other events - that give residents meaningful diversion and social connection during the day. The family also praises the long-term care experience for their mother with dementia, noting that she remains happy, well-engaged, and connected with caregivers and fellow residents. They call the facility their mom's "forever home," and they remark on the openness of the rooms (each with a large window that opens to the outdoors) and the sense that residents are treated as part of a community rather than as anonymous occupants. They also point to practical details that matter day-to-day: transport to appointments is arranged in advance and tends to be reliable and reasonably priced, and they describe meals as balanced, even if occasionally served in multiple passes due to staffing.

    The experience in rehab and recovery is described as strong in several reviews. Families note that rehabilitation services can be very effective when residents participate, and they describe good coordination among nurses, therapists, and medical staff. One reviewer who observed the care for a spouse during a two-week rehab stay called the rehabilitation experience extremely good, with attentive, thorough nursing and aids who were generally friendly. The facility's amenities - updated rooms and air conditioning, the ability to bring in fresh air through operable windows, and a pleasant, well-lit environment - contribute to a sense that Touchpoints supports healing and daily living with a degree of dignity and comfort. Even when care was focused on rehab rather than long-term care, the reviewers felt that the staff, activities, and layout supported a positive trajectory for recovery.

    Yet the stories are not all praise and warmth. A number of reviewers recount deeply troubling experiences that raise concerns about safety, staffing, and professionalism. One account describes abuse and neglect of a brother, including infection and a lack of timely assistance when he needed help, accompanied by harsh, dismissive responses from caregivers. The reviewer portrays a facility culture where such incidents were not adequately reported or addressed, concluding with a strong warning not to place a loved one there. A separate account recounts another patient's experience of physical and sexual misconduct by an aide, a failure to identify the staff member, and a sense that the incident was swept under the rug. These narratives emphasize a critical need for robust oversight, transparent reporting, and safe, respectful care environments.

    Other reviews focus on staffing pressures and consistency concerns. Several commenters describe a shortage of aides or nurses, with phrases like "one nurse to 27 patients" and weekend staffing that falls short of what is needed to address all residents' requests and personal care needs. There are mentions of aides who are rushed, distracted by personal phones, or inattentive to call bells, and of conflicts between the day-to-day realities of overworked teams and the expectations families have for attentive, private, and courteous care. Privacy issues are raised in particular by a patient who described an uncomfortable, partially opened curtain and a troubling breach of privacy during a routine procedure, highlighting the importance of maintaining dignity at all times. Some reviewers also note gaps in supplies and overall appearance that do not align with what is publicly presented by the facility.

    Despite the darker experiences, several reviewers acknowledge that the facility's strengths are real and worth recognizing. Short-term rehab can be very good when the staff is able to devote adequate attention and time to each patient, and many families praise nurses, kitchen staff, recreation and therapy teams for their positive contributions. The care teams for some residents are described as capable and compassionate, with real warmth in their interactions. The facility's environment - bright, well-lit hallways, open windows, and a community-oriented atmosphere - balances some of the more challenging reports, offering an impression that Touchpoints can be a welcoming place when staffing levels and care protocols are aligned with residents' needs.

    In summary, Touchpoints of Bloomfield evokes a complex picture. For many families, the facility represents warmth, professional rehabilitation services, and meaningful engagement for residents who are navigating recovery or living with dementia in a comfortable, lively setting. These perspectives are tempered by serious concerns raised by others: allegations of abuse or neglect, intimate privacy violations, and ongoing critiques about staffing levels and the consistency of direct care. The contrast suggests that while Touchpoints can deliver high-quality, people-centered care in many cases, there are real and significant issues that require attention from leadership, clinical governance, and frontline staff. Prospective families should visit with a critical eye, speak with staff across shifts, review incident and safeguarding processes, and verify current staffing and air quality improvements to make an informed decision about whether this is the right fit for a loved one.

    Features

    Housing

    • 150 resident community capacity 150 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (8 miles away) Bradley International (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Touchpoints At Bloomfield is an assisted living community located in Bloomfield, CT. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.

    Our amenities include a beauty salon for residents to pamper themselves, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. We also have a dining room that serves restaurant-style meals, as well as a kitchenette in each resident's accommodation for those who prefer to cook. Our fitness room enables residents to stay active, while our gaming room and small library offer opportunities for relaxation and leisure.

    To promote wellness, we provide housekeeping services as well as move-in coordination to ease the transition into our community. Outdoor spaces are available for enjoying nature and fresh air. Residents can also access transportation arrangements for non-medical purposes, such as running errands or social outings.

    Our care services include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers when needed. We have specialized programs for diabetic residents and those with special dietary restrictions. Medication management ensures that medications are taken correctly, while mental wellness programs prioritize emotional wellbeing.

    At Touchpoints At Bloomfield, we prioritize the social aspect of senior living by offering concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. In addition to these offerings within our community, there are several nearby amenities including cafes, parks, pharmacies, restaurants, places of worship, hospitals as well as transportation options.

    Whether it is enjoying a meal with friends in our elegant dining room or participating in one of our many activities or excursions - Touchpoints At Bloomfield is dedicated to providing seniors with an engaging environment where they can thrive both physically and mentally.

    Nearby Places of Interest

    Restaurants

    • Wendy's (0.6 miles)
    • Sweet Delight Jamaican Cuisine (1.4 miles)
    • McDonald's (2.9 miles)
    • McDonald's (3.3 miles)
    • Koma Japanese Steakhouse (3.6 miles)
    • Lox Stock & Bagels (3.6 miles)
    • Red Rock Tavern (4.2 miles)

    Pharmacies

    • CVS Pharmacy (0.8 miles)
    • CVS Pharmacy (1.6 miles)
    • Walgreens (1.7 miles)
    • CVS Pharmacy (1.8 miles)
    • CVS Pharmacy (2.4 miles)
    • Walgreens (3.5 miles)
    • CVS Pharmacy (3.6 miles)

    Physicians

    • Starling Physicians (1.2 miles)
    • Jennifer W. Pennoyer, MD (1.2 miles)
    • Physical Medicine and Rehabilitation of Hartford (1.2 miles)
    • Village For Families & Children (2.6 miles)
    • Woodland Anesthesiology Associates PC (3.4 miles)
    • Hartford Orthopedic Surgeons (3.6 miles)
    • Medical Oncology and Blood Disorders (3.7 miles)

    Places of Worship

    • Jehovah's Witnesses (1.8 miles)
    • Emanuel Synagogue (2.5 miles)
    • Universalist Church of West Hartford (4.3 miles)
    • Saint Mary Parish (6.3 miles)

    Parks

    • Elizabeth Park (3.4 miles)
    • Bushnell Park (4.3 miles)
    • Satan's Kingdom State Recreation Area (4.5 miles)
    • Fernridge Park (4.7 miles)
    • Sperry Park (6.6 miles)
    • Wolcott Park (6.7 miles)

    Cafes

    • Starbucks (3.4 miles)
    • Blue State Coffee (4.3 miles)
    • Starbucks (4.9 miles)
    • Rebel Dog Coffee Co. EAST HARTFORD (6.3 miles)
    • Dom's Coffee (6.7 miles)
    • The Coffee Trade (6.7 miles)
    • Birdhouse Coffee (7 miles)

    Hospitals

    • St Francis Hospital (3.5 miles)
    • Infectious Disease Division (5 miles)
    • Menla Holistic Health (6 miles)

    Transportation

    • Union Station (4 miles)
    • Pratt & Whitney (6 miles)
    • Lot 3 BDL (7.1 miles)
    • Bradley International Airport (BDL) (7.2 miles)
    • Escape Lounge (7.4 miles)

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