161 Harold Street, Hartford, CT 06112
For more information about senior living options: (844) 490-3973
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The nurses were exceptional. The kitchen staff were superb. Peg Contois was always there to help with any issues. The meals are prepared fresh and are delicious with a diverse menu. The activities program is endless and engaging. The in-house salon is convenient for hair and nails. The nursing care is attentive, caring, and knowledgeable. The staff make residents feel cared for and supported. The facility is warm, inviting, and well-maintained. The memory care team is compassionate and dedicated. The food quality and presentation are incredible. Residents form meaningful friendships and connections.
They left the resident's room in complete filth, with soiled sheets, a disgusting bathroom, and dirty, unsanitary gloves. The staff were totally disrespectful and rude, showing no compassion to the elderly residents. Complaints were met with a lack of empathy from management, and issues were not addressed. Families had to hire their own cleaning person because housekeeping was insufficient. The cleaning staff did a poor job, rushing through in about half an hour, and shower cleaning was terrible. HarborChase failed to live up to its promises, and visitors are advised to steer clear. The facility lacked proper safety protocols; objects were left within residents' reach, creating potential harm. The leasing agent and executive director were unprofessional and incompetent, making promises they could not keep. Communication among staff and management was poor, leaving families with unanswered concerns.HarborChase of South Windsor is best suited for families seeking a modern, amenity-rich setting with hands-on nursing care and a strong memory-care focus. The community earns high marks for the nursing and aides who manage daily needs and medication, while the dining room and kitchen team deliver varied, chef-prepared meals. The facility's bright apartments, social spaces, salon, and a calendar packed with activities create a sense of safety, belonging, and purpose that appeals to families wanting a near-term transition that preserves independence while adding support. For residents with dementia or advanced health needs, the memory-care unit stands out as a central draw, backed by a director and caregiving staff who make residents feel seen and attended to.
However, there are caveats. Potential residents should consider alternatives if spotless housekeeping, reliable communication, and consistently respectful staff are non-negotiables. Several reviews describe ongoing cleanliness lapses and insufficient attention to private spaces; some families report rude or indifferent staff and a lack of transparent safety or care protocols in memory care. These concerns tend to frame HarborChase as a place with heart and potential but with growing pains that can affect the daily experience, especially during periods of staffing turnover or busy times. Families who cannot tolerate lapses in basic cleanliness or staff responsiveness may prefer other options.
The upside is meaningful: the nursing team, in particular, was repeatedly praised for attentiveness, thorough medication management, and compassionate interaction. The memory-care unit receives specific accolades for individualized care, with directors and front-line caregivers guiding families through transitions and managing challenging behaviors with patience. Dining and social activities are consistently highlighted as high quality, with menu variety and opportunities for in-house services like salon visits. These strengths help offset some friction points; when care is reliable, residents become engaged, weight remains stable, and mood improves, which can compensate for occasional housekeeping gaps and sporadic communication failures.
That said, the most persistent red flags involve housekeeping and management communication. Several reviewers recount not only delayed cleaning but inconsistent housekeeping and laundry service, especially in the early weeks after move-in. In memory care, some families express concerns about safety protocols and wandering risk, claiming management has been slow to share specific safety procedures. Prospective residents should request a concrete service-level agreement: how often apartments will be cleaned, how laundry is handled, how communications are escalated, and who is the daily point of contact. A candid tour should include a conversation with the memory-care director and several frontline caregivers.
For those evaluating options, HarborChase excels for memory-care needs and for families seeking a supportive, social environment with program variety and high-quality meals. It also benefits those who value staff consistency, with many reviews noting familiar faces across shifts and a strong emphasis on personal warmth. Yet the community's relative youth as a brand-new campus means some processes are still being refined, and this is where alternatives with longer track records on housekeeping and transparent governance may win out. If a resident prioritizes spotless rooms, crystal-clear protocols, and consistently proactive administration, it may be wise to compare with comparable communities that have time-tested operations.
Bottom line: HarborChase of South Windsor serves well those who want robust nursing oversight, a lively activity calendar, and high-end dining within a modern setting, especially for memory care. The major pros - compassionate caregivers, attentive nursing, engaging programming, and quality meals - do carry real weight. The main cons - housekeeping variability and inconsistent communication - do not erase the positive foundation, but they warrant due diligence. Families ready to commit should demand specific guarantees, observe staff interactions during multiple visits, and verify that the daily operations align with the promised care levels. When those checks align, HarborChase can be a thoughtful, rewarding home for a loved one who benefits from attentive care and active daily living.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.HarborChase of South Windsor in Hartford, CT is an assisted living community dedicated to providing its residents with the utmost care and comfort. The community offers a range of amenities to enhance the daily lives of its residents.
Residents can enjoy their favorite TV shows or movies with cable or satellite TV available in each room. A beautiful dining room allows residents to gather for delicious meals prepared by the skilled staff. Each room comes fully furnished, ensuring a hassle-free move-in experience. Outdoor spaces and gardens provide serene settings for relaxation and leisure activities.
Housekeeping services are provided to maintain cleanliness and tidiness within the community. Kitchenettes are available for those who prefer to prepare their own snacks or light meals. Move-in coordination assists residents in seamlessly transitioning into their new home. Wi-Fi/high-speed internet access ensures that residents can stay connected with loved ones and engage in online activities.
The community provides comprehensive care services, including 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Specialized support is given to individuals requiring diabetes diets as well as those with special dietary restrictions.
Medication management programs ensure that residents receive their medications safely and on time. A mental wellness program is offered to promote emotional well-being among residents.
Residents have the opportunity to participate in a variety of activities, including those organized by fellow residents themselves. Additionally, scheduled daily activities are provided for all residents to engage in socialization, fitness, and entertainment.
Located conveniently in Hartford, CT, HarborChase of South Windsor is surrounded by several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, transportation options, and hospitals. This ensures easy access to various amenities and healthcare facilities for both the convenience and peace of mind of its residents. Overall, HarborChase of South Windsor provides a vibrant and supportive community where seniors can thrive while receiving personalized care in a comfortable environment.
This area of Hartford, Connecticut offers a variety of amenities and services that may be appealing for seniors looking to settle in a convenient location. With multiple pharmacies, restaurants, cafes, and parks within a few miles, residents have easy access to essential goods and services. In addition, there are several places of worship nearby for spiritual fulfillment. The proximity to hospitals and physicians' offices ensures that medical needs can be easily met. Public transportation options such as Union Station provide convenience for those who do not drive or prefer not to use their vehicles. Overall, this area provides a well-rounded living environment with a mix of urban conveniences and natural surroundings.
HarborChase of South Windsor is located at 161 Harold Street, Hartford, CT 06112 in Hartford County, Connecticut
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