Westfield Gardens Nursing And Rehab in Westfield, MA
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37 Feeding Hills Road, Westfield, MA 01085
For more information about senior living options: (844) 490-3973
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The care at Westfield Gardens is described as excellent and compassionate. The staff are warm, friendly, and highly accommodating. Families praise the clear, thorough communication between staff and loved ones. The facility is noted for cleanliness, safety, and a caring atmosphere. Therapists and nursing staff collaborate effectively to help residents regain independence and stay engaged. Management and office staff are seen as attentive and supportive, with some reviewers calling the facility the best in Western MA. Many reviewers express gratitude and would readily recommend Westfield Gardens for rehab or long-term care.
The facility was dirty and run down with severe staffing issues. The staff failed to alert families about a loved one's progress, indicating terrible communication. Some nurses were mean and inconsiderate to patients, showing little regard for their well-being. LPNs were described as worse, washed up, and uncaring, though they put on a best act for visitors. The building lacked security and had no front desk presence, making it seem unmanaged. The administration was accused of dishonesty and laziness, with patients treated terribly. Personal belongings were sometimes lost or not returned by the laundry, such as shirts. Rooms and areas were not cleaned properly on a daily basis, with dust evident. Diabetic diets and medication administration were not consistently managed, raising safety concerns.Westfield Gardens Nursing and Rehab in Westfield, Massachusetts is best suited for families that want an intimate, hands-on care environment where caregivers build real, ongoing relationships with residents. It serves well for post-acute rehab and long-term stays when the emphasis is on direct, personal attention from a stable team and robust family communication. That said, it may not be the right fit for those seeking a gleaming, modern campus with pristine, hospital-grade polish or for families needing perfectly uniform, flawless operations every day. For those demanding consistently flawless administrative responsiveness, top-tier modernization, or a fortress-like front desk presence, alternative options merit serious consideration.
A core strength resides in the small-scale, community feel that translates into highly engaged caregivers and a strong rehab orientation. Families frequently praise the compassion and accessibility of the nursing and care staff, the case management and social work support, and the breadth of the rehab team, including occupational and physical therapists who show up seven days a week. The activities program is often highlighted as a meaningful anchor, keeping residents connected, engaged, and socially included, even during difficult recoveries. When combined with responsive family communications and management that makes staff and residents feel seen, these elements create a dependable, person-centered rhythm that many families value deeply.
Yet, the facility presents clear and persistent drawbacks tied to its aging infrastructure and inconsistent day-to-day operations. Several reviews describe a sense of dirty or run-down conditions, with mentions of maintenance lapses, odors, and antiquated surroundings that can undermine comfort. Staffing variability is a recurring theme - some days feel tightly coordinated, while others reveal gaps in coverage, call bells, or timely responses. Front-desk visibility and certain administrative communications have been criticized, including delays in returning calls or following through on requests. There are also recurring anecdotes about lost laundry items, mislaid clothing, and occasional lapses in basic housekeeping, all of which can erode trust during a vulnerable period.
These strengths and weaknesses interact in consequential ways. When the rehab team is well-staffed and the social work and nursing staff are proactive, Westfield Gardens can deliver genuinely meaningful progress, prompt symptom management, and a supportive, hopeful atmosphere for both residents and families. The advantage of a smaller setting becomes a distinct liability if staffing levels dip, or if management communication falters - issues that have been cited by some families as compromising day-to-day reliability. In practice, families that remain actively involved, request regular updates, and insist on clear care plans tend to offset many of the cons, especially where Katrina's leadership or similar hands-on oversight improves accessibility and accountability.
For families weighing next steps, theory must meet real-world nuance. If choosing this community, plan to verify current staffing patterns on the units most relevant to the loved one, request a detailed care plan, and establish a predictable line of communication with the head nurse or unit manager. Tour the facility with questions about security, housekeeping schedules, laundry procedures, and the availability of nursing coverage around the clock. Bring up the activities calendar, and ask how volunteers and family involvement are integrated into daily life. If modern amenities, uniform front-desk presence, or unambiguous administrative responsiveness are nonnegotiables, alternatives with newer facilities and steadier corporate-program oversight should be pursued. The strongest case for Westfield Gardens rests on proven, compassionate care and tangible rehab gains when families stay engaged and the team remains responsive.
In summary, Westfield Gardens is a practical, experience-backed option for families prioritizing intimate attention, strong rehab support, and ongoing personal connections over pristine interiors. It rewards families who are prepared to engage actively, ask pointed questions, and monitor progress closely, especially during the first weeks of transition. Those who require consistently flawless daily operations, fully modernized surroundings, or uniformly rapid administrative replies may find better alignment elsewhere. For the right resident - one who benefits from a small, caring community and where family input remains central - Westfield Gardens delivers meaningful value and a dependable path to recovery and quality of life.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westfield Gardens Nursing And Rehab in Westfield, MA is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. Community operated transportation is available for residents to easily access nearby locations, and there is also a convenient computer center for their use.
The dining room provides restaurant-style meals prepared and served by the dedicated staff. Residents can also enjoy their meals in the outdoor space or kitchenette if desired. Housekeeping services are provided to maintain a clean and tidy living environment.
For recreational activities, Westfield Gardens offers various options such as a fitness room, gaming room, small library, and wellness center. High-speed internet access is also available throughout the community for staying connected with loved ones.
The care services at Westfield Gardens Nursing And Rehab ensure that residents receive personalized assistance with daily activities, such as bathing, dressing, and transfers. A 24-hour call system and supervision ensure safety and support around the clock. Medication management is provided to ensure proper administration of medications according to individual needs.
Residents with specific dietary requirements will appreciate the special dietary restrictions accommodated by the dining service. Moreover, a mental wellness program helps promote emotional well-being among residents.
Westfield Gardens Nursing And Rehab takes pride in providing transportation arrangements for non-medical needs as well as transportation to doctor's appointments when needed. Move-in coordination assistance eases the transition process for new residents.
Convenience is another highlight of this community with parks, pharmacies, physicians' offices, restaurants, and hospitals located in close proximity.
With its comprehensive amenities and care services, Westfield Gardens Nursing And Rehab offers seniors an enriching assisted living experience in Westfield, MA.
Westfield Gardens Nursing And Rehab is located at 37 Feeding Hills Road, Westfield, MA 01085 in Hampden County, Massachusetts
Westfield Gardens Nursing And Rehab on seniors.fyi includes 8 photos including images showing dining, interior, healthcare, landscaping, office, workspace, windows, plant, and more.
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