American Home Care Inc

Pros

• Tony Figueroa was knowledgeable, professional, and provided prompt service with no wait time.
• Christa in the Danvers, MA office was extremely knowledgeable, helpful, and thorough.
• Jason Mead was extremely informative and professional.
• Christa L. was helpful and informative, answering all questions about the new CPAP machine.
• The staff were thorough at fitting and highly skilled at what they do.
• Christa walked through how to use the CPAP machine; she was thorough and very helpful.
• Maureen Mulcahy did a wonderful home visit and received outstanding praise.
• Jennifer Allder was extremely professional, knowledgeable, and helpful regarding the selection of a new CPAP machine.
• Jenn Allder was patient, accommodating, and spent ample time explaining equipment and options.
• Elizabeth was knowledgeable and spent time to explain everything about the CPAP machine.
• Jessica was patient and thorough in explaining how the machine functions and mask options.
• Regional Home Care is described as a fantastic organization with great customer support.
• Krista was terrific.

Cons

• The reviewer had an awful experience when the company refused to cover the CPAP after compliance twice and failed to provide additional materials, resulting in out-of-pocket costs.
• The reviewer stated they were not sent new supplies and were still being charged for the machine despite a doctor's note authorizing use.
• A worker touched the reviewer's mask without wearing gloves.
• The reviewer described the company as incompetent and referred to the experience as ridiculous due to delays in delivering the Luna II CPAP and the correct mask.

Review

The Danvers, Massachusetts location of Regional Home Care emerges from these accounts as a hub of attentive service, patient education, and consistently professional care for people beginning or continuing their CPAP journeys. Across many interactions, patients describe quick and smooth appointments, a staff that is not only knowledgeable but genuinely welcoming, and a strong emphasis on helping new users feel comfortable with their machines and routines. One reviewer even highlights a seamless arrival: no wait time after their scheduled appointment, thanks to the assistance of Tony Figueroa, who is repeatedly praised for being knowledgeable, professional, and responsive to questions. The overall tone is one of confidence and relief at finding a team that takes the time to support patients through what can be a daunting transition.

A standout thread throughout is the impact of Christa - the Danvers team's go-to guide for many patients. Multiple accounts describe Christa as extremely knowledgeable, patient, and thorough in explaining how to use CPAP equipment and what to expect from the process. One reviewer called the experience "wonderful," emphasizing that Christa understood exactly what was needed and that the Danvers office stood out as the best they had encountered among CPAP suppliers. Another patient noted that Christa walked them through the setup and usage of the CPAP machine, answering every question and providing essential guidance. The consistency of Christa's information and approach is echoed by several others who describe her as helpful, informative, and patient, with one note describing how she made the entire process smooth and stress-free.

Beyond Christa, many patients recount equally positive interactions with other Danvers staff members who contributed to a calm, informative, and confidence-building experience. Jason Mead is described as extremely informative and professional, answering questions even before they were fully formed and offering reassurance to a patient who was new to the experience of sleep apnea and machine use. The sense of calm and reassurance carried through to other team members like Jenn Allder, Elizabeth, Jessica, and Maureen, each praised for their knowledge, approachability, and willingness to spend time ensuring patients understood their devices, masks, and follow-up steps.

Maureen's contributions, in particular, are highlighted with warmth and enthusiasm. One reviewer described Maureen as delivering an experience that felt both thorough and uplifting - almost life-changing in its clarity and positivity. A home visit from Maureen is celebrated as a standout moment, and her energy and depth of knowledge are credited with providing hope and direction at a pivotal time. The reviewer's vivid description of Maureen's impact - "I had hope" and "Her enthusiasm is infectious" - captures how a single, well-informed interaction can transform a patient's outlook. Other notes emphasize Maureen's ability to explain device function, mask sizing, and the path to receiving supplies, with some stating they may not need to return for adjustments if everything goes as planned, thanks to her comprehensive guidance.

Support from other staff members, including Jenn Allder, Jessica, and Elizabeth, also receives high marks. Jenn is described as highly knowledgeable and professional, taking the time to review options and ensure patients have the information they need for current and future needs. Elizabeth is repeatedly praised for being very helpful, patient, and capable of explaining every aspect of the machine and its operation, with one account highlighting how her guidance was deeply appreciated. Jessica is noted for patient explanations about machine functions and mask selection, underscoring the Danvers team's strength in combining technical expertise with clear, empathetic communication.

Not all feedback is positive, however, and a couple of critical notes remind readers that experiences can vary. One reviewer recounts a troubling experience involving compliance discussions that did not lead to coverage and a lack of responsive support for supplies, despite a doctor's note. The same account mentions issues with continuing to use the machine and the associated costs, suggesting a frustrating disconnect between the device's medical recommendations and the insurer's responses. Another patient reports a negative incident involving a mask being handled without gloves, and another harsh commentary implores readers to consider other providers due to prolonged delays and supply issues. A specific complaint references a delayed Luna II CPAP machine, ongoing mask sizing problems, and a perception of organizational inefficiency, which stands in stark contrast to the otherwise consistently positive voices.

Taken together, the collection of experiences paints a portrait of a Danvers team that often excels in education, empathy, and patient-centered care. The staff's ability to fit, train, and soothe new CPAP users - many of whom face a steep learning curve - stands out as a shared strength. Several patients express gratitude for the chance to bring family members into the conversation, reflecting a culture of inclusivity and thorough communication. In moments of doubt or anxiety, it is the patient-facing staff - Christa, Maureen, Jenn, Elizabeth, Jessica, Jason, and others - who provide reassurance, practical guidance, and a sense of partnership in navigating sleep therapy. While not every experience matches this highest standard, the overwhelmingly positive feedback underscores the Danvers location's commitment to helping people feel informed, supported, and hopeful as they embark on their CPAP journeys.

Feeding Hills, Massachusetts offers a variety of amenities for seniors looking to settle in the area. With multiple restaurants like Wendy's, Partners Restaurant, and Lattitude nearby, there are plenty of dining options to choose from. The neighborhood also boasts several parks such as Robinson State Park and School Street Park, providing opportunities for outdoor activities and leisurely walks. For healthcare needs, there are several pharmacies including CVS Pharmacy and Walgreens in close proximity, as well as hospitals like Baystate Medical Center and Mercy Medical Center within a short distance. Additionally, there are reputable physicians in the area such as Riverbend Medical Group and Family Medicine Associates for medical care. With convenient access to transportation at Springfield Union Station and entertainment options like Enfield 12 - Cinemark Theatres, Feeding Hills offers a comfortable and convenient setting for senior living.

Restaurants

• Wendy's (0.2 miles)
• Partners Restaurant (2.1 miles)
• Little Georges (2.9 miles)
• Shortstop Bar And Grill (3.3 miles)
• Lattitude (3.6 miles)
• Hanger Bar and Grill (3.9 miles)
• Richard's Giant Grinders (4 miles)

Parks

• Robinson State Park (1.5 miles)
• School Street Park (4.6 miles)
• Forest Park Zoo (5.9 miles)
• Van Horn Park Path (6.1 miles)

Pharmacies

• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.4 miles)
• Baystate Pharmacy (4.9 miles)

Hospitals

• Western Massachusetts Hospital (3.2 miles)
• Baystate Pain Management Center (5.4 miles)
• Noble Hospital Emergency Room (5.4 miles)
• Baystate Medical Center (5.5 miles)
• Baystate Hospital Dailey Building (5.5 miles)
• Mercy Medical Center (5.6 miles)
• Shriners Hospitals for Children (5.9 miles)

Physicians

• Madonna M. Santos OD (3.3 miles)
• Riverbend Medical Group (3.3 miles)
• Family Medicine Associates (3.5 miles)
• Pediatric Associates of Hampden County of West Springfield (3.7 miles)
• Dr John P. Frangie (3.9 miles)
• Hampden County Physician Associates (4 miles)
• Dr Fischer (4.7 miles)

Transportation

• Springfield Union Station (ZSF) (5.2 miles)

Cafes

• Starbucks (5.3 miles)
• Starbucks (6.9 miles)

Theaters

• Enfield 12 - Cinemark Theatres (7 miles)