Agawam Healthcare offers competitive monthly rates for its residents, particularly when compared to both Hampden County and the broader Massachusetts market. For instance, a studio room at Agawam is priced at $2,895, which is significantly lower than the county average of $4,052 and the state average of $5,312. Similarly, their semi-private and one-bedroom options are priced at $3,595 and $3,795 respectively - again providing substantial savings against Hampden County's averages of $4,955 and Massachusetts' averages of $5,805 and $5,349. These offerings position Agawam Healthcare as an appealing choice for individuals seeking quality care without the financial strain often associated with assisted living facilities in the region.
Floor plans
Agawam Healthcare
Hampden County
Massachusetts
Studio
$2,895
$4,052
$5,312
Semi-Private
$3,595
$4,955
$5,805
1 Bedroom
$3,795
$4,085
$5,349
Skilled Nursing Facilities with a similar price nearby
Residents and families describe very uneven hands-on care across shifts and situations.
Some families report compassionate, welcoming staff and say nurses and CNAs were available to answer questions and provide updates. Others describe missed basics like showers, bed changes, and help with toileting, along with delays and not resolving concerns even after repeatedly notifying the facility. A few reviews also mention medication errors or concerns about whether symptoms were addressed in time. Overall, the feedback suggests care quality varies depending on who is working and how quickly issues get acted on.
caveat18 reviews mention this
Cleanliness is a recurring complaint
Multiple reviewers call out cleanliness and odor issues in resident rooms.
Several reviews describe rooms that smell, floors that are dirty, and residents left in soiled clothing or diapers for extended periods. Other comments mention unmanaged supplies or housekeeping problems, like dirty materials on surfaces and residents not being properly changed. A smaller set of reviewers counter that the facility is clean and well maintained, but the negative cleanliness reports appear often enough to stand out. If cleanliness matters most to you, these reviews are worth reading closely.
caveat9 reviews mention this
Food quality draws strong reactions
Families frequently mention food that didnât meet expectations.
Some reviewers describe food as horrible or not appropriate, and one review specifically mentions rotting food left at a bedside. Others tie food service to staffing constraints, saying residents werenât able to get helped at the times families expected. On the opposite side, there are also reviews that focus more on care and cleanliness than meals, so dining comes across as a complaint theme rather than a consistent strength. The community does offer restaurant-style dining and dietary support options, but multiple families still reported issues with what was served and how it was handled.
caveat7 reviews mention this
Communication and phone access frustrate
Families report difficulty reaching staff and delays when they try to follow up.
A number of reviews mention trouble contacting the facility by phone, including long holds or not answering at all. Others describe concerns being acknowledged but not followed through on, like requests for fixes or basic care needs that take too long to resolve. One review also describes a lack of a clear emergency communication path for families. Because communication shows up in multiple complaints, itâs a key factor to evaluate during any intake or care planning.
common10 reviews mention this
Activities and social time help
Residents and families often mention activities as a positive part of life here.
Several reviewers highlight social interaction and community-sponsored activities, including planned daily activities, resident involvement, and outings. Families also mention music or performers and describe residents smiling and participating. Even when other parts of the experience were criticized, activities are sometimes described as a bright spot, which suggests the communityâs programming can make days feel more connected. The community also lists a wellness and fitness focus, which aligns with reviews that mention enjoying time out and staying engaged.
caveat4 reviews mention this
Transportation support is hit-or-miss
Reviews describe problems with getting to appointments and reliable transportation.
Some families report transportation being canceled after they had arranged doctor visits, forcing them to keep pushing to get help. Others mention being charged for transportation resources or describing the process as unorganized. There are also positive comments about staff working hard with limited resources, but the transportation complaints appear often enough to be a concern. If appointments are frequent, families may want to confirm how transportation works in practice.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
176 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Bradley International (8 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.9 miles)
CVS Pharmacy (2.7 miles)
Walgreens (2.9 miles)
CVS Pharmacy (3 miles)
CVS Pharmacy (4.1 miles)
CVS Pharmacy (4.2 miles)
Apothecary Center (4.5 miles)
Restaurants
Hanger Bar and Grill (1.7 miles)
Partners Restaurant (2.4 miles)
Wendy's (2.4 miles)
McDonald's (3.1 miles)
Lattitude (3.2 miles)
Richard's Giant Grinders (3.4 miles)
McDonald's (3.6 miles)
Parks
Robinson State Park (2.5 miles)
School Street Park (2.9 miles)
Forest Park Zoo (4.1 miles)
Van Horn Park Path (5.8 miles)
Physicians
Riverbend Medical Group (2.6 miles)
Madonna M. Santos OD (2.7 miles)
Hampden County Physician Associates (3.4 miles)
Pediatric Associates of Hampden County of West Springfield (3.7 miles)
Agawam Healthcare offers competitive monthly rates for its residents, particularly when compared to both Hampden County and the broader Massachusetts market. For instance, a studio room at Agawam is priced at $2,895, which is significantly lower than the county average of $4,052 and the state average of $5,312. Similarly, their semi-private and one-bedroom options are priced at $3,595 and $3,795 respectively - again providing substantial savings against Hampden County's averages of $4,955 and Massachusetts' averages of $5,805 and $5,349. These offerings position Agawam Healthcare as an appealing choice for individuals seeking quality care without the financial strain often associated with assisted living facilities in the region.
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176 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Bradley International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Spacious, recently remodeled apartments with friendly staff and engaging activities.
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