1200 Suffield Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Agawam Healthcare offers competitive monthly rates for its residents, particularly when compared to both Hampden County and the broader Massachusetts market. For instance, a studio room at Agawam is priced at $2,895, which is significantly lower than the county average of $4,052 and the state average of $5,312. Similarly, their semi-private and one-bedroom options are priced at $3,595 and $3,795 respectively - again providing substantial savings against Hampden County's averages of $4,955 and Massachusetts' averages of $5,805 and $5,349. These offerings position Agawam Healthcare as an appealing choice for individuals seeking quality care without the financial strain often associated with assisted living facilities in the region.
| Floor plans | Agawam Healthcare | Hampden County | Massachusetts |
|---|---|---|---|
| Studio | $2,895 | $4,052 | $5,312 |
| Semi-Private | $3,595 | $4,955 | $5,805 |
| 1 Bedroom | $3,795 | $4,085 | $5,349 |
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There are stellar nurses and CNAs here. The front desk staff were very nice, and the rooms are clean. Some CNAs and nurses tried to talk to the other nurses to coordinate care. A nurse toward the end advocated for the patient. The staff do their absolute best with the limited resources they have.
They describe the facility as a dump with a urine odor from the moment they walk in. They claim there is practically no staffing, leading to long waits and residents not getting basic care like diaper changes. They report the food as horrible, not even fit for a prisoner. They say CNAs and nurses are rude or unhelpful, and the Director of Nursing is hostile. They note that even after renovations, the place remains disorganized and dirty, with constant shortages of bedding and trash bags. They recount delays in pain medication for rehab and missed doctor appointments due to poor coordination. They describe transport billing problems, including a $600 charge that was later dropped due to liability. They state staff neglect concerns and seem to care more about pay than patients. They mention being misled about cremation/MassHealth coverage and being pressured into costly funeral arrangements that could leave families in debt.There is a recurring and deeply troubling pattern of neglect and poor care that runs through many families' experiences with this facility. Several reviewers describe loved ones spending long hours in bed in soiled clothing or even in their own urine and feces, with little to no timely assistance from staff. The smell of urine greets you at the door, and even after renovations, the place is still described as a dump by those who witness it up close. One granddaughter notes that her grandmother has been there for years, and while the first couple of years were not perfect, the current state feels intolerable: dirty conditions, a lack of basic attention, and a pervasive sense that cleanliness and dignity have been sacrificed to systemic shortcomings. Even improvements in facilities cannot mask the underlying problems according to these accounts.
Cleanliness and incontinence management emerge as central and persistent problems. Review after review highlights patients left sitting in soiled diapers for hours because staff either aren't available in sufficient numbers or aren't responsive. There is a chronic shortage of supplies - bedding, trash bags, and other essentials are repeatedly out of stock - and the staff who are present are often overworked. Incontinence care is described as inconsistent at best; residents sometimes go without clean linens or fresh diapers for far too long, and families are forced to intervene to get basic hygiene needs met. The atmosphere is repeatedly described as chaotic, with staff scrambling to find supplies and doing their best under severe constraints, which many reviewers attribute to an ongoing and unsustainable staffing ratio.
The quality of medical and daily care is another major concern. Food is criticized as poor to the point of being inappropriate for any patient, and meals that could sustain someone are seemingly hard to come by. The care for medical issues - such as pain management, nutrition, and doctor coordination - appears deficient in several stories. One family describes waiting almost 16 hours for pain medication after a hospital transfer for rehab, followed by neglect when they attempted to raise concerns. There are reports of missed doctor appointments and a general sense that staff and administrators minimize or dismiss medical concerns, with responses like "I don't know what you expect the doctor to do about it." The transport system is also problematic, including charges that seem punitive or unnecessary, and in one case, free transport was offered only after liability concerns were raised. Taken together, these anecdotes suggest a facility where medical care often feels reactive rather than proactive, and where families must fight to ensure basic treatment and access.
The personal toll on families is profound and often heartbreaking. Several reviews recount the emotional strain of watching a loved one deteriorate in care that feels impersonal or uncaring. One account describes a mother who could not hold down food for two months, with nurses and doctors seemingly dismissive of concerns until a nurse began to advocate over time. The daughter describes a final, painful decline during which her mother felt ignored, and the day-to-day care lacked the compassion and attention one would expect in a place meant to care for the elderly and ill. Even when there are occasional examples of dedicated staff - one nurse who finally took over care or a weekend supervisor who asked for more information - these moments are torn apart by the broader pattern of neglect and inadequate response.
Financial and administrative practices add another layer of distress and confusion. Several reviewers recount being advised to use a funeral home upon a loved one's passing, with a social worker assuring them that MassHealth will cover cremation costs, only to discover later that this was misinformation. In practice, families were left with significant debt or forced into arrangements that were not financially feasible. The need to verify with MassHealth and the funeral home directly is stressed in these accounts, alongside warnings that families have been exploited into unnecessary expenses or misled about coverage. The combination of poor care, high emotional stakes, and questionable financial guidance leaves many families with a deep sense of betrayal and mistrust toward the facility.
Despite the overwhelming negativity, a small thread of nuance appears in a few reviews. A handful of readers note that there are some stellar nurses and CNAs who advocate for patients, and that not every staff member is indifferent or incompetent. A few families mention moments when certain staff members were kind, helpful, or professional, and they acknowledge that some parts of the operation - such as a courteous front-desk interaction or a clean room on a given day - stood out in contrast to the overall experience. Even so, these glimpses of positive care are overshadowed by stories of neglect, miscommunication, and systemic failures that many families say render the facility unsuitable for elderly residents or for anyone needing rehabilitation.
Overall, the sentiments conveyed depict a facility struggling with critical staffing shortages, inconsistent care, and a culture that often prioritizes administrative expediency over person-centered care. Families warn others to conduct extensive research and to prepare for potential financial and logistical challenges beyond the obvious medical needs. They encourage potential residents and their loved ones to consider alternatives, given the high likelihood of persistent issues despite occasional improvements. The prevailing message is clear: for many families, this facility fails to provide the safe, compassionate, and reliable care that elderly residents and rehab patients deserve.
176 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Agawam Healthcare in Agawam, MA is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Our community is designed to provide a comfortable and enjoyable living experience for seniors.
Our amenities aim to enhance the overall well-being of our residents. We have a beauty salon where residents can get pampered and look their best. Our cable or satellite TV ensures that residents can stay entertained and connected to the world. We offer community-operated transportation for convenient access to various locations. Our computer center allows residents to stay connected and engaged online.
At Agawam Healthcare, we understand the importance of good nutrition, which is why we have a dining room offering restaurant-style dining with special dietary restrictions accommodated. Residents can also enjoy our fully furnished private rooms with kitchenettes, ensuring they have all the comforts of home.
To promote an active lifestyle, we provide a fitness room and wellness center for physical exercise and mental wellness programs focusing on mental health support. Our gaming room, small library, and scheduled daily activities offer opportunities for leisure and socialization.
We prioritize the well-being of our residents by providing 24-hour supervision, assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Our staff is available around-the-clock through our 24-hour call system. We also offer transportation arrangement both for non-medical purposes as well as doctors' appointments.
Located in Agawam, MA, our community benefits from its proximity to cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and transportation options nearby. This makes it easy for residents to explore the local area and maintain an active lifestyle.
At Agawam Healthcare in Agawam, MA, we strive to create a warm and supportive environment where seniors can live comfortably while receiving the care they need.
Agawam Healthcare offers competitive monthly rates for its residents, particularly when compared to both Hampden County and the broader Massachusetts market. For instance, a studio room at Agawam is priced at $2,895, which is significantly lower than the county average of $4,052 and the state average of $5,312. Similarly, their semi-private and one-bedroom options are priced at $3,595 and $3,795 respectively - again providing substantial savings against Hampden County's averages of $4,955 and Massachusetts' averages of $5,805 and $5,349. These offerings position Agawam Healthcare as an appealing choice for individuals seeking quality care without the financial strain often associated with assisted living facilities in the region.
Agawam Healthcare is located at 1200 Suffield Street, Agawam, MA 01001 in Hampden County, Massachusetts
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