1200 Suffield Street, Agawam, MA 01001
For more information about senior living options: (844) 490-3973
Agawam Healthcare offers competitive monthly rates for its residents, particularly when compared to both Hampden County and the broader Massachusetts market. For instance, a studio room at Agawam is priced at $2,895, which is significantly lower than the county average of $4,052 and the state average of $5,312. Similarly, their semi-private and one-bedroom options are priced at $3,595 and $3,795 respectively - again providing substantial savings against Hampden County's averages of $4,955 and Massachusetts' averages of $5,805 and $5,349. These offerings position Agawam Healthcare as an appealing choice for individuals seeking quality care without the financial strain often associated with assisted living facilities in the region.
| Floor plans | Agawam Healthcare | Hampden County | Massachusetts |
|---|---|---|---|
| Studio | $2,895 | $4,052 | $5,312 |
| Semi-Private | $3,595 | $4,955 | $5,805 |
| 1 Bedroom | $3,795 | $4,085 | $5,349 |
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The staff are described as happy, welcoming, and caring. The therapy team is exceptionally thorough and makes residents feel like the only patient. Heritage Hall West is praised as a great facility with excellent nurses and a safe, home-like environment. Families express gratitude for attentive, compassionate care and timely communication. Administrators and leadership are recognized for being helpful, responsive, and supportive. The facility is noted for being clean, well-maintained, and attentive to residents' well-being. Caregivers are described as dedicated and hardworking, often going above and beyond to meet residents' needs.
The residents are left in bed all day, dirty and in the same clothes for days. They have laid in their own urine and feces for hours. The food is horrible and not even fit for a prisoner. CNAs are rude and make excuses to not do their jobs. Even with renovations, this place is a dump and smells like urine when you walk in. It is the absolute worst place for an elderly person or rehab patient; the patients don't receive the attention they need. They wait hours for pain medication; staff are incompetent and only care about pay. The facility is dirty; old clothes are left in drawers and there's leftover medical paraphernalia. Ants were in the bathroom for two days; management does nothing to address the cleanliness problems. They are understaffed and overworked; laundry and transportation are frequently mishandled.Agawam Healthcare is best suited for families who must balance cost with practicality and are prepared to take an active, ongoing role in daily care. This community works for households close by who can drop in regularly, ask pointed questions, and push for timely attention when care lapses occur. It is not the choice for those seeking effortless, consistently high-level care or a facility with a flawless track record. Prospective residents should be ready to tolerate variable staffing and to monitor routines closely, with a plan to pivot quickly if needs aren't being met.
Those who should seriously consider alternatives are families prioritizing uninterrupted attention, predictable scheduling, and strong clinical oversight. When care quality feels inconsistent, communication is unreliable, and basic needs - such as timely assistance with hygiene, nutrition, and mobility - are not consistently addressed, safer, better-supported options exist in the same region. For seniors who require steady rehabilitation services, comprehensive wound and incontinence care, or a facility with clearly documented accountability, this would be a red flag to look elsewhere. In short, severe or ongoing care needs, or a desire for a consistently clean, well-run environment, warrant a different path.
On balance, certain positive threads appear in the mix: several staff members are described as genuinely caring, and a few reviewers cite moments of attentive, compassionate care. The facility has been noted for straightforward check-in procedures and some resident-focused activities that can contribute to a sense of belonging. When care staff are present and attentive, these moments matter; they can create a semblance of home and reduce anxiety for families. Yet these uplifting anecdotes are overwhelmed by more frequent, systemic concerns that undermine the overall experience.
The dominant, recurring concerns paint a troubling picture. Understaffing and overworked CNAs and nurses appear to drive most of the problems: inconsistent showers, delayed assistance with incontinence, and rooms not kept clean or comfortable. Odors and outdated supplies recur in multiple accounts, alongside reports of medications mismanaged or delayed, and transportation arranged poorly or at unexpected costs. Communication gaps compound the frustration, with families describing wait times on the phones, shifting points of contact, and a sense that concerns are not escalated or resolved promptly. In some cases, administrative practices and responses to family questions or after-hour needs were cited as especially troubling, including miscommunications about services and costs.
To navigate these realities, families should engage a rigorous due-diligence approach. Ask explicit questions about staffing: the exact CNA-to-resident ratios by shift, the turnover rate among nurses, and the presence of a consistent care leader on each unit. Inspect daily routines: how often residents are bathed, how quickly incontinence needs are addressed, and the process for changing linens and maintaining clean clothing. Probe the medication administration protocol: who gives meds, how med errors are prevented, and how families are informed of changes. Clarify transportation arrangements for medical appointments, including any fees and who is responsible for arranging rides. Finally, request transparent visibility into care plans, family communication channels, and escalation procedures so concerns can be addressed without delay.
Bottom line: Agawam Healthcare poses a genuine decision point. If a family values proximity, a willingness to be vigilant, and a budget-conscious option - and is prepared to intervene regularly to verify care quality - it can function as a workable choice, especially when other avenues are limited. However, for families that cannot tolerate inconsistent staffing, delays in essential care, or questions about cleanliness and safety, pursuing alternatives is not only prudent but necessary. Prospective residents should compare this community against other area facilities with stronger, steadier staffing, robust administrative oversight, and demonstrably reliable daily care. A thoughtful site visit, a frank discussion with administration, and a review of recent state inspections will reveal whether this community can rise to the standard required to safeguard a loved one's comfort and dignity.
176 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Agawam Healthcare in Agawam, MA is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Our community is designed to provide a comfortable and enjoyable living experience for seniors.
Our amenities aim to enhance the overall well-being of our residents. We have a beauty salon where residents can get pampered and look their best. Our cable or satellite TV ensures that residents can stay entertained and connected to the world. We offer community-operated transportation for convenient access to various locations. Our computer center allows residents to stay connected and engaged online.
At Agawam Healthcare, we understand the importance of good nutrition, which is why we have a dining room offering restaurant-style dining with special dietary restrictions accommodated. Residents can also enjoy our fully furnished private rooms with kitchenettes, ensuring they have all the comforts of home.
To promote an active lifestyle, we provide a fitness room and wellness center for physical exercise and mental wellness programs focusing on mental health support. Our gaming room, small library, and scheduled daily activities offer opportunities for leisure and socialization.
We prioritize the well-being of our residents by providing 24-hour supervision, assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Our staff is available around-the-clock through our 24-hour call system. We also offer transportation arrangement both for non-medical purposes as well as doctors' appointments.
Located in Agawam, MA, our community benefits from its proximity to cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and transportation options nearby. This makes it easy for residents to explore the local area and maintain an active lifestyle.
At Agawam Healthcare in Agawam, MA, we strive to create a warm and supportive environment where seniors can live comfortably while receiving the care they need.
Agawam Healthcare offers competitive monthly rates for its residents, particularly when compared to both Hampden County and the broader Massachusetts market. For instance, a studio room at Agawam is priced at $2,895, which is significantly lower than the county average of $4,052 and the state average of $5,312. Similarly, their semi-private and one-bedroom options are priced at $3,595 and $3,795 respectively - again providing substantial savings against Hampden County's averages of $4,955 and Massachusetts' averages of $5,805 and $5,349. These offerings position Agawam Healthcare as an appealing choice for individuals seeking quality care without the financial strain often associated with assisted living facilities in the region.
Agawam Healthcare is located at 1200 Suffield Street, Agawam, MA 01001 in Hampden County, Massachusetts
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