Touchpoints At Chestnut in East Windsor, CT
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171 Main Street, East Windsor, CT 06088
For more information about senior living options: (844) 490-3973
Valerie, the receptionist, is a ray of sunshine who makes visitors feel welcome. The charge nurse Raylean is caring and attentive, addressing concerns promptly. The physical therapists provide daily therapy, even on weekends, and offer helpful home-care guidance. The aides are kind and responsive, keeping bathrooms clean and tidy. The social worker Yanique coordinates fast discharges when needed. The staff are consistently caring and attentive to patients and families during difficult times. OT and PT teams are excellent and dedicated to helping residents recover. The weekend nurse and activities director contribute to a supportive and engaging environment. Moe is an exceptional nurse who treats residents like family.
The lobby is cluttered with boxes; the hallways are dimly lit and reek of urine and feces; there is no comfortable visiting area. The patient's room has peeling wallpaper, a rotting windowsill, no air conditioning, and poor lighting, giving a neglected appearance. The facility is described as filthy, dilapidated, hot, and with poor plumbing and odors. Understaffing is chronic; CNAs and other staff frequently leave shifts, leaving residents unattended for long periods. Aides and nurses are often rude or inattentive, with reports of yelling or dismissive behavior toward residents. Call bells are frequently unanswered for long stretches (45 minutes to hours), and medications are not consistently given on time. There are reports of a resident's wallet being stolen and concerns about dehydration and inadequate dietary monitoring. A rodent was observed in a resident's room, indicating sanitation and pest-control problems.Touchpoints at Chestnut in East Windsor is best suited for families pursuing short- to mid-term rehab with an emphasis on therapy outcomes and social engagement. The strongest case is made for stroke recovery, orthopedic rehab, and bridging from hospital care when skilled therapists drive progress. The facility rewards families who show up, ask questions, and push for timely changes. Those needing constant supervision, memory care, or a consistently pristine environment may struggle, since staffing gaps and upkeep concerns surface in reviews. For long-term residents requiring near-constant attention, alternatives with more stable staffing and cleaner surroundings are worth exploring.
On the upside, the rehab teams shine when present. Therapists deliver daily PT/OT and often provide weekend coverage, with clear discharge planning and home-readiness guidance. The social worker and activities director sustain programming, making the setting more than a clinical corridor. Several caregivers - nurses, aides, and front-desk staff - are described as compassionate and attentive, with praise for those who build real relationships with residents. Family anecdotes highlight a warm recovery atmosphere and meaningful activities that can make a difficult process feel manageable.
Still, the environment is repeatedly cited as the facility's Achilles' heel. Reviews describe dim hallways, odors, peeling wallpaper, and rooms that feel more storage than patient space. Maintenance gaps, uneven housekeeping, and inconsistent cooling or lighting undermine comfort. The care picture is uneven: some aides and nurses respond promptly, while others appear overwhelmed by staffing shortages. Delayed medications, missed meals, or miscommunications about care plans recur, along with a few troubling allegations about neglect. Even basics - front-desk access, room phones, and clear updates - are not reliably available.
These realities force a tough calculus. The strong rehab program and genuinely caring staff on good shifts can offset stress by delivering tangible progress and meaningful daily interactions. When therapy succeeds and discharge planning goes smoothly, families feel relief and feel the rehab investment paid off. However, environment and staffing volatility swing the balance back, turning clean rooms and reliable daily assistance into a baseline expectation rather than a bonus. In practical terms, progress in the rehab gym and patient-centered moments matter more than brochures, but they cannot fully compensate for systemic gaps.
Prospective families should approach with a rigorous checklist. Schedule a full tour, observe a therapy session, and review a typical day, then drill into staffing ratios, shift coverage, medication management, and incident logs. Inquire about ongoing maintenance plans and building climate control; request a recent state inspection report; verify call-bell and bedside-phone access. Speak with the administrator about response times, and insist on meeting frontline supervisors. If pursuing a stay, demand a written care plan, regular nurse checks, and transparent communication about concerns. Finally, compare with nearby facilities that emphasize cleanliness and staffing consistency.
Bottom line: Touchpoints at Chestnut is not a one-size-fits-all solution. It can suit families prioritizing rehab outcomes and social engagement, provided active involvement is possible and staffing holds up. For others - especially those seeking immaculate surroundings and uniformly strong care across all shifts - alternatives should be seriously considered. The facility shows signs of improvement and has staff who earn trust when given the chance, but the decision should rest on an in-person assessment of cleanliness, safety, and day-to-day care across shifts.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Touchpoints at Chestnut in East Windsor, CT is a vibrant assisted living community offering a wide range of amenities and care services for seniors. Residents can enjoy the convenience of having a beauty salon on-site to help them look and feel their best. They can also stay entertained with access to cable or satellite TV and enjoy the company of other residents in the gaming room.
For those who need transportation, Touchpoints at Chestnut provides community-operated transportation as well as assistance in arranging non-medical transportation to doctors' appointments. The community also offers move-in coordination services to make the transition into their new home as smooth as possible.
Residents can maintain their physical wellness by utilizing the fitness room and outdoor space available. There is also a wellness center where they can focus on their overall well-being. The fully furnished apartments provide comfortable living quarters complete with private bathrooms and kitchenettes for added convenience. Housekeeping services are provided to ensure that residents have a clean and tidy environment.
Mealtimes are a highlight at Touchpoints at Chestnut as residents can enjoy restaurant-style dining with special dietary restrictions taken into consideration. Professionally prepared meals are served in a dining room setting, giving residents an opportunity to socialize with their peers.
The community also offers various care services, including 24-hour call system and supervision for added peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. Medication management is provided to ensure that residents receive their medications on time, and there is also a mental wellness program in place.
Residents will never be bored at Touchpoints at Chestnut as there are concierge services available to assist with planning day trips and resident-run activities that cater to various interests. Scheduled daily activities keep residents engaged and entertained throughout the week.
With nearby pharmacies, physicians, restaurants, and transportation options, residents have easy access to essential services right outside their doorstep. At Touchpoints at Chestnut, seniors can enjoy a supportive and enriching community that promotes independence and well-being.
Touchpoints At Chestnut is located at 171 Main Street, East Windsor, CT 06088 in Hartford County, Connecticut
Touchpoints At Chestnut on seniors.fyi includes 27 photos including images showing interior, living room, decor, bathroom, porch, healthcare, television, flag, and more.
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Interior
Outdoors
Decor
Living Room
Building
Architecture
Bedroom
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Lighting
Fireplace
Outdoor
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Television
Chandelier
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