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Holyoke Healthcare Center in Holyoke, MA

Holyoke Healthcare Center is a nursing home community in Holyoke, MA.

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Holyoke Healthcare Center in Holyoke, MA

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Holyoke Healthcare Center Holyoke Healthcare Center

282 Cabot Street, Holyoke, MA 01040

For more information about senior living options: (866) 208-4318

3.2 from 31 reviews
5 stars
13
4 stars
4
3 stars
2
2 stars
0
1 stars
12

Overall Review of Holyoke Healthcare Center

common 13 reviews mention this

Caring, responsive staff stand out

Residents and families frequently describe staff members as kind, patient, and attentive.

Many reviewers point to specific CNAs and nurses who treated loved ones with dignity and provided comfort during difficult recovery and rehab time. Several comments also describe staff being willing to answer questions and help with day-to-day needs, including getting resources after discharge. Even where the overall experience is mixed, there are repeated mentions of certain individuals going above and beyond.

caveat 12 reviews mention this

Staffing and call responsiveness vary

Some reviews report delays and missed help when families called for assistance.

A recurring concern is that call requests and basic care can go unanswered or be delayed, with examples including unanswered alarms/call buttons and periods where staff did not provide expected assistance. Multiple reviewers also describe staffing as short and overworked, which they connect to problems like missed showers, lack of water, and incomplete care plans. One reviewer additionally flags issues around discharge transportation not being arranged as expected.

common 6 reviews mention this

Food quality is a mix

Food reviews are mixed, with some residents praising meals and others criticizing them.

Some reviewers say the food was good or satisfactory, including specific praise for items like fish. Others describe meals as cold, unhealthy, or inconsistent with what was expected, and one person questions the food budget and menu matching. A related complaint appears alongside other basic-care issues, such as needing better attention to delivery and timing.

common 8 reviews mention this

Rehab and therapy support appears

Residents describe therapy and clinical support during recovery.

Reviewers mention physical therapy and rehabilitation experiences, including comments that therapy helped with confidence and mobility. Some families also highlight supportive PT/OT work and consistent attention from nursing staff during recovery. At the same time, there are negative reports where physical therapy was not started as expected, and concerns about medication being given incorrectly or not on time.

caveat 6 reviews mention this

Building condition and cleanliness come up

Cleanliness, maintenance, and room readiness are inconsistent across reviews.

Several reviews mention facility condition, including a positive impression when walking in and views that staff kept residents looking well cared for. Other reviewers request updates like new beds, deeper cleaning, and note unpleasant smells or less-than-optimal cleanliness at times. Room and item issues are also described, such as repairs being delayed and personal items going missing before being found.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 102 resident community capacity 102 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Bradley International (19 miles away) Bradley International (19 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Sirona Healing Arts (0.3 miles)
  • Holyoke Health Center (0.6 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (4.5 miles)

Physicians

  • Mateen, Zubeena Dr - Holyoke Medical Center Oncology (0.6 miles)
  • Childrens Heart Center (0.6 miles)
  • Holyoke Orthopedics (0.6 miles)
  • Holyoke Associates In Internal Medicine (0.6 miles)
  • Lenzy Dermatology (2.4 miles)
  • Vonnahme Eye Care (2.5 miles)
  • Avada Hearing Care Center (2.7 miles)

Restaurants

  • Nick's Nest (0.6 miles)
  • Cracker Barrel (2.3 miles)
  • Ichiban Chinese & Japanese Restaurant (2.5 miles)
  • Frontera Grill (2.5 miles)
  • Doc's Place (2.7 miles)
  • Arby's (2.8 miles)
  • Say When Cafe (3.1 miles)

Hospitals

  • Holyoke Hospital (0.6 miles)
  • Diabetes Center of Western Mass (0.7 miles)
  • Baystate Pain Management Center (5.7 miles)
  • Baystate Medical Center (5.9 miles)
  • Baystate Hospital Dailey Building (5.9 miles)
  • Shriners Hospitals for Children (6.1 miles)
  • Mercy Medical Center (6.4 miles)

Cafes

  • Blue Room Cafe (4.1 miles)

Transportation

  • Five Star School Bus Chicopee (4.8 miles)
  • Springfield Union Station (ZSF) (7 miles)

Parks

  • Van Horn Park Path (5.8 miles)

Frequently Asked Questions

Where is Holyoke Healthcare Center?

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