Holyoke Healthcare Center
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282 Cabot Street, Holyoke, MA 01040
For more information about senior living options: (844) 490-3973
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The facility has a lot of caring staff who provided great care when it was needed. Darlene helped the family by securing resources for care at home after discharge. Jonan, the director of maintenance, and his team are greatly appreciated. The newest social worker, Darlene, was a wonder and extremely helpful. Pedro was a hardworking, kind, and very helpful staff member. Pedro and Salish were among the best CNAs and went above and beyond. The meals were good, with the fish specifically praised. Nurse Jessie was described as an angel by a patient. Chad and Lauren from PT and OT helped the patient regain function and move toward going home.
The facility is repeatedly described as understaffed and unresponsive to residents' needs. Call bells and alarms go unanswered for extended periods, leaving patients waiting. Medications are not consistently administered on time and doses are sometimes incorrect. Residents report neglect and inadequate assistance, including being left in wet or soiled conditions. The facility shows cleanliness and odor issues and needs deep cleaning and updates. Basic needs like water and meals are inconsistently provided, with water unavailable for hours and meals served cold. Communication with staff and administration is inconsistent or poor. Some reviewers would not recommend the facility due to overall poor care and staffing problems.The collection of experiences paints a picture of a facility that lives and dies by the people who work there. Several families consistently highlighted a core group of caring staff who showed up for their loved ones during difficult weeks. In particular, Darlene, the social worker, emerges as a beacon for many families - someone who connected them with resources for home care after discharge, provided information they wouldn't have known otherwise, and offered ongoing advice. Compliments like "Thank you Darlene for all the help in getting resources to help at home after discharge" and "the newest social worker (Darlene) was a wonder and extremely helpful" appear repeatedly, underscoring the value families placed on her guidance and accessibility.
Alongside Darlene, a member of the maintenance leadership, Jonan - the director of maintenance - receives praise for his team's responsiveness and care. Families described him and his crew as supportive and reliable, acknowledging that a well-maintained environment can make a real difference in a resident's comfort and safety. There is a shared sense that when the right people show up - people who truly listen and act - the facility can feel like a place that cares deeply about patients and their loved ones.
There are also numerous nods to specific caregivers who left a positive impression. Pedro, Salish, Brittany, and Lauren are named for their professionalism in therapy, nursing, and daily care. One family singled out Pedro as a hard-working, kind staff member who helped their dad feel happy, while another praised both Pedro and Salish as standout CNAs who consistently went above and beyond. The sentiment is echoed by several others who describe the therapy and nursing teams as capable, compassionate, and patient-centered. Food is mentioned positively in some accounts, with a reviewer noting the fish was good and therapy sessions were beneficial, reinforcing that when the care team works smoothly, the overall experience can be very reassuring.
The facility also earns praise for experiences that extend beyond the clinical sphere. For some families, the social work team and admissions staff stood out for their warmth and problem-solving abilities, with volunteers and staff like Vanessa and Rachel described as excellent and friendly. There are heartfelt stories about long-term care relationships, including a brother who spent three years at the facility after a stroke and received attentive, responsive care. Even in reviews where the overall sentiment was mixed, there were definite moments of appreciation for staff members who treated residents like family and worked hard to coordinate care and support.
Nevertheless, the reviews do not shy away from the darker side of long-term care, with recurring concerns about staffing levels, responsiveness, and basic amenities. Several entries describe being left waiting for help or for essential tasks to be completed - ads of alarms that went unanswered, call bells that rang without a response, and delays in feeding or personal care. Complaints range from beds and room setup needing updates, to unpleasant odors and deep cleaning being insufficient. A number of families described the building as nicely situated or visually appealing, yet undermined by actual care delivery when staff were stretched too thin.
The most distressing accounts touch on patient experiences that are hard to read: a reviewer who claimed a loved one was neglected, with warnings about bedsores and insufficient attention during rehab; another spoke of a serious decline that culminated in a death, noting the state's involvement and an unfortunate sequence of missed interventions. There are outright accusations about air mattresses during end-of-life moments and errors around medications, with one person alleging a nurse overdosed a patient. These accounts are presented as what the reviewers observed or were told, but they cast a stark light on the gaps that can occur when staffing is stretched and communication breaks down.
Other comments highlight a broader pattern: understaffing, inconsistent cleaning, and gaps in basic services like timely feeding, water availability, and linen replacement. One reviewer criticized the facility for not paying staffing agencies, while others described cold meals, missing items from rooms, and delays in housekeeping as recurring themes. There are those who felt the care was excellent and who would recommend Regal Care to others, but those voices often come with caveats about needing to verify staffing levels, monitor care quality, and ensure consistent follow-through on requests.
Taken together, the reviews tell a nuanced story. There is undeniable warmth, expertise, and dedication among many clinicians, therapists, CNAs, social workers, and maintenance staff who numerous families credit with making difficult weeks more bearable and, in some cases, life-changing. Those who spoke highly often emphasized the importance of accessible guidance (thanks to Darlene), reliable support from maintenance, and compassionate daily care from nurses and aides who treated residents like family. On the other hand, persistent concerns about understaffing, responsiveness, and basic quality control remind readers that a facility's promise can only be as strong as its day-to-day operations. Cleanliness, safety, timely med administration, and consistent communication emerge as critical areas where improvements are repeatedly urged by families who want the very best for their loved ones.
In the end, the impressions are deeply mixed but instructive. The facility clearly hosts a group of devoted professionals who can deliver excellent, person-centered care and provide meaningful moments of comfort and progress for residents. Yet, the stories also emphasize that real-world constraints - especially staffing and resource management - can erode even well-intentioned care. For families evaluating Regal Care, the takeaway is to seek out the specific staff members who best align with their loved one's needs, to ask pointed questions about staffing coverage and wait times, and to advocate proactively for timely interventions and consistent quality. The message from many families is hopeful: with the right team and enough attention to the fundamentals, care can be compassionate and effective; with insufficient staffing or gaps in communication, even brilliant intentions can fall short.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bradley International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Holyoke Healthcare Center in Holyoke, MA is an assisted living community that offers a wide range of amenities and care services for its residents. The community provides a comfortable and welcoming environment for seniors to live in, with fully furnished accommodations that include private bathrooms and cable or satellite TV.
Residents at the Holyoke Healthcare Center have access to a variety of amenities to enhance their daily lives. These include a beauty salon for personal grooming needs, a computer center for staying connected with loved ones, and a gaming room for entertainment purposes. There is also a small library available for reading enthusiasts.
The community offers delicious restaurant-style dining options, with special dietary restrictions accommodated. Meals are prepared and served by the staff, ensuring that residents receive proper nutrition. Additionally, there is a dining room where residents can enjoy their meals alongside fellow community members.
For physical well-being, the Holyoke Healthcare Center provides a fitness room and wellness center where residents can engage in exercise programs and activities designed to promote health and vitality. Outdoor spaces such as gardens are also available for relaxation and fresh air.
Care services at the Holyoke Healthcare Center are comprehensive and include assistance with daily living activities such as bathing, dressing, and transfers. A 24-hour call system ensures that help is readily available when needed. Medication management is provided to ensure proper medication schedules are followed.
The community offers various opportunities for socialization and engagement through planned daily activities, resident-run activities, and scheduled day trips. Residents can also take advantage of concierge services to make their stay more convenient.
In terms of location, the Holyoke Healthcare Center benefits from its proximity to nearby amenities. There are cafes, pharmacies, physicians' offices, restaurants, transportation options, and hospitals all within close reach.
Overall, the Holyoke Healthcare Center provides a supportive environment where seniors can receive personalized care while enjoying various amenities and engaging in fulfilling activities.
Holyoke Healthcare Center is located at 282 Cabot Street, Holyoke, MA 01040 in Hampden County, Massachusetts
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