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Southbridge Rehabilitation & Health Care Center in Southbridge, MA

Southbridge Rehabilitation & Health Care Center is a nursing home community in Southbridge, MA.

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Southbridge Rehabilitation & Health Care Center in Southbridge, MA

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  • Outdoors

    An American flag waves on a flagpole in front of a building, surrounded by trees.

  • Decor

    A modern reception area featuring a wooden desk with a laptop, a television on the wall, and decorative elements.

  • Building

    A brick building with landscaped greenery and an American flag in front.

  • Architecture

    A view of a brick apartment building surrounded by landscaped areas.

  • Bedroom

    A well-lit hospital room featuring two patient beds, a window with curtains, and a simple dresser with decorative items.

  • Dining

    An elegantly set dining table with a piano and artwork in the background.

  • Kitchen

    A compact kitchen with white cabinets, an electric stove, and a microwave above the oven.

  • Artwork

    A welcoming reception area featuring a desk, aquarium, and decorative elements.

  • Outdoor

    A sign indicating the Southbridge location in a residential area.

  • Exterior

    The entrance to Southbridge Rehabilitation & Health Care Center, featuring a prominent sign.

  • Exercise Equipment

    A well-equipped rehabilitation room featuring various fitness and therapy tools.

  • Refrigerator

    A clean and modern kitchen setup featuring white cabinetry and appliances.

  • Healthcare

    Sign for Southbridge Rehabilitation & Health Care Center.

84 Chapin Street, Southbridge, MA 01550

For more information about senior living options: (866) 208-4318

3.7 from 73 reviews
5 stars
45
4 stars
2
3 stars
3
2 stars
4
1 stars
19

Overall Review of Southbridge Rehabilitation & Health Care Center

differentiator 10 reviews mention this

Ambassadors feel like a lifeline

Residents and families repeatedly point to ambassadors as key support inside the facility.

Many reviewers describe strong help from the ambassador team, including checking in, assisting with questions, and stepping in to address issues as they come up. Several people specifically thank Jessica (or other ambassador staff) for making them feel welcome and for following through on practical concerns. This focus on support aligns with the facility’s offered concierge and move-in coordination services, which are geared toward reducing day-to-day friction.

common 24 reviews mention this

Staff care is a major strength

Across many reviews, staff is described as caring, communicative, and responsive.

A large share of reviewers highlight staff warmth and dedication, often naming nurses, CNAs, therapists, social services, and other team members. Families also describe frequent communication and a sense that concerns were taken seriously. This pattern matches the community’s emphasis on daily assistance, medication management, and structured programming that supports recovery and wellness.

common 3 reviews mention this

Meal quality includes diabetes-focused options

Food is mentioned often, with both positive impressions and specific dietary complaints.

Some residents describe the food positively, including saying meals were excellent and that they gained weight while being cared for there. Others mention problems with meals connected to diabetic or low-carbohydrate diets, including dissatisfaction with what was served. The community offers restaurant-style dining and also lists meal planning for diabetes and special dietary restrictions, which helps explain why dining experiences can vary.

  • An elegantly set dining table with a piano and artwork in the background.
  • An elegantly arranged dining table, perfect for a formal meal.
caveat 5 reviews mention this

Cleanliness issues come up sharply

Several reviews describe serious hygiene and cleanliness problems.

Some reviewers report strong odor and dirty conditions, including references to floors, rooms, and bathrooms not being cleaned to their expectations. Others mention issues like lack of disinfecting and pests, and one review describes a bed that was not properly cleaned from the prior person. These concerns also show up alongside complaints about neglect of basic needs, making hygiene a recurring theme for dissatisfied families.

common 4 reviews mention this

Therapy and activities support recovery

Reviews point to therapy and resident activities as part of daily life.

Some reviewers describe physical therapy helping them reach their baseline, along with nurses and therapy staff working closely with residents. Others mention the activities department and groups, including arts and crafts and feeling encouraged even when someone is shy. There are also a few remarks that the facility needs more activities, which lines up with the mixed feedback on programming space and staffing.

common 2 reviews mention this

Doctor-visit transportation is mentioned

Families sometimes mention help coordinating medical visits and transportation.

One family reviewer specifically thanks the facility for managing trips to doctor appointments and for helping with medical information during those visits. The facility also lists transportation arrangement services for non-medical needs and transportation to doctors appointments, which supports why this could come up during longer rehab stays.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 144 resident community capacity 144 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Worcester Regional (16 miles away) Worcester Regional (16 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • CVS Pharmacy (3.8 miles)
  • Walmart Pharmacy (3.9 miles)
  • CVS Pharmacy (6 miles)
  • Rite Aid (8.7 miles)
  • Walgreens (8.8 miles)
  • CVS Pharmacy (8.8 miles)

Physicians

  • Anu Pathak, MD (0.3 miles)
  • Young-ho Oh (0.4 miles)
  • Dr Lavoie (0.4 miles)
  • Plastikka (2.6 miles)
  • Charlton Family Practice (3.1 miles)
  • Harrington Health Care at Route 169 (5.2 miles)
  • Harrington Health Care (6.9 miles)

Places of Worship

  • Notre Dame Church (0.3 miles)
  • St Patrick Parish St Anne Shrine Gift Shop (5 miles)
  • Charlton Federated Church (5.3 miles)
  • St Anthonys Church (6.4 miles)
  • St Joseph R C Church (9.5 miles)
  • Quaboag Seventh-Day Adventist (9.8 miles)
  • High Pointe Church (10.6 miles)

Hospitals

  • Harrington HealthCare System (0.4 miles)
  • Harrington Cancer Center (0.4 miles)
  • Womens Center at Harrington Hospital (0.4 miles)
  • Rehabilitation Services at Harrington Memorial Hospital (0.4 miles)
  • Emergency Department, Harrington Hospital (0.4 miles)
  • Harrington Cardiology Department (0.4 miles)
  • Hubbard Regional Hospital Outpatient Rehabilitation (8.9 miles)

Restaurants

  • Fins & Tales (0.7 miles)
  • Kahula Restaurant (2 miles)
  • Annie's Country Kitchen (2.1 miles)
  • Teddy G's (2.4 miles)
  • Burger King (3.2 miles)
  • Wendy's (3.3 miles)
  • Cracker Barrel (3.3 miles)

Cafes

  • Panera Bread (3.7 miles)
  • Cedar Street Café (4.1 miles)
  • Dippin Donuts (7.7 miles)

Parks

  • Bigelow Hollow State Park (7.2 miles)
  • Buffumville State Park (7.3 miles)
  • Thompson Recreation Commission (9.6 miles)
  • Howe State Park (10 miles)
  • West Thompson Dam (11.2 miles)

Transportation

  • Woodstock Airport (11.3 miles)

Frequently Asked Questions

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