Charlton Manor Rest Home in Charlton, MA

Pros

• The staff were caring and assisted residents with a smile.
• They went above and beyond to be inclusive of all residents and visitors.
• The staff were courteous, professional and compassionate.
• The staff were terrific and communicated very well with residents and guests.
• The staff were caring and knowledgeable.
• The party was outstanding.
• Residents and staff were welcoming and caring.
• It was a fabulous event.
• The staff were friendly and helpful in whatever was needed.
• The yard is amazing and peaceful, with flowers and amenities.
• Residents enjoy walking paths and outdoor activities.
• The facility is well maintained and residents are well cared for.
• The ambience is like a bed and breakfast, where loved ones are cherished.
• The facility is gorgeous.
• The food is yummy.

Cons

• The reviewer notes a lack of communication between staff and family, with calls seldom returned.
• They claim the staff were very young and incapable and disrespectful to residents.
• They allege a resident fell and staff did not respond promptly, resulting in injuries.
• They describe a wound care lapse where a skin tear was not properly checked or treated for days.
• They report a lack of supervision that allowed inappropriate behavior and removal of items from a resident’s room.
• They strongly advise against sending loved ones there, saying not to send them to Charlton Manor.
• They mention Debra’s rude and unprofessional conduct.

Review

Charlton Manor Rest Home is best suited for seniors who want a warm, home-like setting where daily life feels intimate, connected, and personally attended to. The property reads as a well-kept, upscale residence with a bed-and-breakfast feel, long hours of engagement, and a palpable sense that residents are cherished rather than processed. Reviews repeatedly highlight a calm, welcoming environment, beautiful grounds, and a staff culture that treats residents with dignity and kindness. For families prioritizing individualized attention, meaningful activities, and a community that feels like family, Charlton Manor offers a compelling blend of comfort, respect, and practical support that can make the transition to assisted living smoother and more humane than the typical institutional setting.

That said, prospective residents and their families should explicitly weigh the option against settings that emphasize more formal clinical oversight and round-the-clock nursing presence. Alternatives may be worth exploring for those whose loved ones require high and consistent medical monitoring, frequent skilled-nursing interventions, or rapid, documented response to emergencies. A few reviews flag gaps in communication and staffing consistency, with concerns about supervision and the speed and thoroughness of care when problems arise. For families anxious about safety or who have encountered staff-related friction in the past, Charlton Manor deserves careful scrutiny during tours and in candid conversations with leadership to confirm the expected level of supervision and incident handling.

The core strengths at Charlton Manor, an authentic home atmosphere, attentive ownership, and staff who appear genuinely invested in residents’ wellbeing, tend to offset many practical drawbacks. The care model emphasizes individualized plans, transportation for appointments, personal hygiene reminders, and socially meaningful engagement, all delivered in a setting that repeatedly impresses with cleanliness, order, and décor that feels respectful of residents’ identities and histories. The dining experience is consistently praised, with “home-cooked” meals and a kitchen culture that supports social meals and special events, like birthday celebrations that are both well organized and emotionally meaningful.

Activity programming and outdoor spaces emerge as standout positives. A peaceful yard, walking paths, and a schedule of movement-oriented and memory-stimulating activities give residents both structure and opportunity for autonomy within a safe, supportive framework. The sense conveyed by multiple reviewers is that Charlton Manor functions as a small, closely observed community where staff know residents personally, remember preferences, and foster ongoing connections. The leadership, namely Michael, the owner, and Debra, the manager, receives frequent praise for sustaining that family-like climate and for driving thoughtful improvements that preserve the homey, individualized feel.

However, the most cautionary notes center on uneven experiences that touch safety and communication. One account describes a serious fall, a subsequent delay in medical attention, and a breakdown in family communication that culminated in a devastating outcome. Another review highlights dismissive staff behavior, a rude moment from an assistant, and a perception that the facility’s response to concerns could be inconsistent. Taken together, these voices underscore that the care environment is not immune to lapses and that the level of risk may rise if staffing coverage drops, if supervision wanes, or if lines of communication become brittle. For families, this means asking pointed questions about staffing ratios, on-site nursing coverage, and the formal processes used to document and escalate concerns.

In the end, Charlton Manor represents a compelling option for families seeking a warm, residential setting where empathy and individualized attention are real strengths. It excels for residents who benefit from stability, personal recognition, and a home-like routine, and for those who value a strong sense of community and a garden-fueled, activity-rich lifestyle. Yet for anyone whose loved one requires consistent, high-intensity clinical oversight or who cannot tolerate even occasional communication gaps, it makes sense to compare with facilities that offer more transparent nurse staffing, stricter safety protocols, and guaranteed rapid response. A diligent tour, direct conversations with Michael and Debra, and candid discussions with current residents or their families will illuminate whether Charlton Manor can deliver the right balance of warmth and clinical reliability for a given situation.

Restaurants

• Meiji Asian Cuisine (2 miles)
• Ronnie's Seafood (2.5 miles)
• McDonald's (3.2 miles)
• Burger King (3.2 miles)
• Chili's Grill & Bar (3.2 miles)
• Taco Bell (3.3 miles)
• Colony Farms Seafood (3.8 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Health Mart Pharmacy (4 miles)
• CVS Pharmacy (4 miles)
• Walmart Pharmacy (6.1 miles)
• CVS Pharmacy (6.5 miles)
• Orachrom (6.7 miles)
• CVS Pharmacy (6.8 miles)

Places of Worship

• Charlton Federated Church (2.9 miles)
• St Andrew the Apostle Mission (7.9 miles)
• Notre Dame Church (8 miles)
• St Anthonys Church (8.6 miles)

Parks

• Buffumville State Park (3 miles)
• Howe State Park (5.1 miles)
• Hadwen Park (6.8 miles)
• Beaver Brook Park (8.6 miles)

Hospitals

• Kindred Hospital Parkview Central Massachusetts (3.1 miles)
• Hubbard Regional Hospital Outpatient Rehabilitation (6.8 miles)
• Womens Center at Harrington Hospital (8.2 miles)
• Rehabilitation Services at Harrington Memorial Hospital (8.2 miles)
• Harrington Cancer Center (8.2 miles)
• Harrington HealthCare System (8.2 miles)
• Emergency Department, Harrington Hospital (8.2 miles)

Physicians

• Harrington Health Care at Route 169 (3.7 miles)
• Charlton Family Practice (5.4 miles)
• Auburn Vision Associates (5.5 miles)
• Child Health Associates of Auburn (6.2 miles)
• Auburn Dermatology (6.4 miles)
• Harrington Physician Services (6.7 miles)
• Webster Medical Center (6.8 miles)

Cafes

• Starbucks (5.3 miles)
• Dippin Donuts (8.2 miles)
• Panera Bread (8.3 miles)
• Panera Bread (8.6 miles)
• NU Cafe (8.7 miles)

Transportation

• Webster Square Station (7.5 miles)

Theaters

• Blackstone Valley 14 Cinema de Lux (8.2 miles)