Charlton Manor Rest Home

Pros

• The staff are caring, courteous, professional, and compassionate.
• The facility is gorgeous with well-maintained grounds, flowers, and a peaceful outdoor yard.
• The food is delicious and meals are well-prepared.
• Caregivers create individualized care plans tailored to each resident's needs.
• The ambiance feels like a bed and breakfast, making loved ones feel cherished.
• The owner and manager are committed, making families feel comfortable and at ease.
• The 100th birthday celebrations are fabulous events with excellent staff communication.
• Residents feel welcomed, valued, and well taken care of.
• Charlton Manor is a top-notch facility recommended for tours.

Cons

• The review notes a lack of communication between staff and family, with calls seldom returned.
• The staff were described as very young and incapable, with an emphasis on disrespect toward residents.
• A resident's skin tear from a fall was not properly treated, as staff did not check the wound for days after wrapping it.
• There was a lack of supervision that allowed another resident to frequently visit the dad's room and expose herself.
• A fall in the bathroom occurred and staff did not respond promptly, leading to broken ribs.
• Nursing did not call to check on him after the injury.
• The reviewer concluded with a strong warning not to send loved ones to Charlton Manor.

Review

Charlton Manor comes through in a chorus of enthusiastic notes, painted as a charming and inviting rest home that treats residents and their visitors with warmth, respect, and genuine care. Across a series of glowing reflections, guests describe celebrations that feel personal and inclusive, with memorable moments like a 100th birthday party that left everyone delighted. The facility is consistently portrayed as a welcoming place where residents are celebrated, guests are accommodated with care, and the atmosphere feels both special and homelike.

A strong throughline in the reviews is the character and competence of the staff. Review after review highlights how the caregivers are caring, professional, and compassionate, with clear, effective communication that puts residents and families at ease. The staff's attentiveness is repeatedly tied to the success of events and daily life alike, from well-orchestrated parties to routine care. One reviewer emphasizes that the staff "communicated very well with the residents there (as well as all guests)" and that the team's warmth and knowledge stood out at a high-profile celebration for a resident turning 100. The sentiment is that the team's dedication elevates the entire experience at Charlton Manor.

The facility's environment itself receives high praise. Reviewers describe a "gorgeous facility" with a bed-and-breakfast ambience, thorough upkeep, and spaces that feel both elegant and homey. The grounds receive particular attention: landscaped yards, flowers, walking paths, and outdoor amenities create an inviting backdrop for daily activities and quiet enjoyment alike. The combination of thoughtful interiors and well-maintained exteriors supports a sense of calm and pride, making visits feel comfortable and reassuring. In short, the setting contributes significantly to the general feeling that Charlton Manor is a place where loved ones are cherished and well cared for.

Personal touches from leadership and management recur as well. Several reviewers single out Debra, the manager, and Michael, the owner, for creating a welcoming culture and for making meaningful, practical efforts to connect with residents and families. One person recounts Debra's personal generosity with fresh bagels from NYC, while others point to a long-standing, hands-on dedication from Michael and Debra that makes transitions smooth and fosters a strong "family atmosphere." The recurring theme is that strong leadership translates into daily experiences - private dining arrangements for families, opportunities for meaningful interactions, and an overarching sense of trust and comfort in placing a loved one in their care.

Programs and daily life at Charlton Manor are described as thoughtfully designed and deeply attentive to individual needs. Past and present residents alike note that care plans are personalized to each person, with attention to appointments, transportation, medication reminders, personal hygiene, and meaningful engagement. A reviewer echoes the sentiment that residents "age in place" rather than being moved to a nursing facility when more care is required, underscoring a philosophy focused on dignity, continuity, and staying connected to familiar routines and relationships. This emphasis on tailored care blends with a robust activities calendar - movement-focused programs, memory-building exercises, and social opportunities - that help residents stay engaged and cared for in a dignified manner.

Several testimonials highlight the human touches that give Charlton Manor its distinctive warmth. Activities such as chair yoga, opportunities for socialization, and the presence of caring, quick-to-respond staff contribute to a sense of happiness and well-being. A reviewer who leads an activity notes how the environment - decor reminiscent of past generations, a well-kept interior, and a landscaped outdoor space - supports a warm, inviting atmosphere. The overall message is that the home environment, paired with a dedicated team, creates moments of joy, belonging, and meaningful connection for residents and their families alike.

Long-tenured and deeply connected experiences also surface in the narratives. A family member who has been part of Charlton Manor for five years speaks to the high quality of care, the beauty of the grounds, and the staff's respectful and compassionate treatment of residents. There are heartfelt anecdotes about the quality of the food, the sincere effort to understand each resident's preferences, and the sense that the facility truly feels like home. One review describes being influenced by the owner and manager so profoundly that it shaped the decision to move a loved one to Charlton Manor, underscoring the trust built through consistent, caring engagement.

The property itself is repeatedly described as a standout feature. The facility sits on expansive grounds - 27 acres in one account - with ample landscaping, patios, walking trails, and a landscape that invites residents to enjoy the outdoors. Reviewers emphasize a sense of security, cleanliness, and attentive maintenance that makes the environment feel special and well cared for. The combination of homelike interiors with thoughtful, high-quality amenities supports the impression that Charlton Manor is a top-choice option for families seeking comfortable, personalized care in a setting that respects both independence and the need for support.

However, not all experiences are positive, and one review provides a stark counterpoint that merits attention. In that account, concerns center on communication gaps, staff readiness, and a troubling sequence of events involving a resident. The reviewer describes difficulties getting timely replies to calls, concerns about the adequacy and respectfulness of staff, and a serious incident where a resident sustained a skin tear and later rib injuries after a fall, with the family reporting delays and inconsistent responses from the care team. The narrative ends with a strong warning to other families, urging caution and advising others not to send a loved one to Charlton Manor.

Taken together, the collection of reviews paints a complex but predominantly favorable portrait of Charlton Manor. The facility is celebrated for its welcoming, home-like atmosphere, its beautiful grounds, and its attentive, compassionate staff, with many families expressing deep gratitude for the personal touch, engaging activities, and the sense of belonging it provides. The occasional negative account underscores that no care environment is perfect and that effective communication and timely response are critical in maintaining trust and safety. For families evaluating Charlton Manor, the consensus suggests scheduling a tour, meeting the leadership team, and observing firsthand how the staff interact with residents, while weighing individual experiences against the broader patterns of warmth, continuity of care, and the genuine sense of community that many have found there.

Restaurants

• Meiji Asian Cuisine (2 miles)
• Ronnie's Seafood (2.5 miles)
• McDonald's (3.2 miles)
• Burger King (3.2 miles)
• Chili's Grill & Bar (3.2 miles)
• Taco Bell (3.3 miles)
• Colony Farms Seafood (3.8 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Health Mart Pharmacy (4 miles)
• CVS Pharmacy (4 miles)
• Walmart Pharmacy (6.1 miles)
• CVS Pharmacy (6.5 miles)
• Orachrom (6.7 miles)
• CVS Pharmacy (6.8 miles)

Places of Worship

• Charlton Federated Church (2.9 miles)
• St Andrew the Apostle Mission (7.9 miles)
• Notre Dame Church (8 miles)
• St Anthonys Church (8.6 miles)

Parks

• Buffumville State Park (3 miles)
• Howe State Park (5.1 miles)
• Hadwen Park (6.8 miles)
• Beaver Brook Park (8.6 miles)

Hospitals

• Kindred Hospital Parkview Central Massachusetts (3.1 miles)
• Hubbard Regional Hospital Outpatient Rehabilitation (6.8 miles)
• Womens Center at Harrington Hospital (8.2 miles)
• Rehabilitation Services at Harrington Memorial Hospital (8.2 miles)
• Harrington Cancer Center (8.2 miles)
• Harrington HealthCare System (8.2 miles)
• Emergency Department, Harrington Hospital (8.2 miles)

Physicians

• Harrington Health Care at Route 169 (3.7 miles)
• Charlton Family Practice (5.4 miles)
• Auburn Vision Associates (5.5 miles)
• Child Health Associates of Auburn (6.2 miles)
• Auburn Dermatology (6.4 miles)
• Harrington Physician Services (6.7 miles)
• Webster Medical Center (6.8 miles)

Cafes

• Starbucks (5.3 miles)
• Dippin Donuts (8.2 miles)
• Panera Bread (8.3 miles)
• Panera Bread (8.6 miles)
• NU Cafe (8.7 miles)

Transportation

• Webster Square Station (7.5 miles)

Theaters

• Blackstone Valley 14 Cinema de Lux (8.2 miles)