Hermitage Healthcare
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383 Mill Street, Worcester, MA 01602
For more information about senior living options: (844) 490-3973
Hermitage Healthcare offers a private room at a monthly rate of $7,800, which positions it higher than both the average costs in Worcester County and across Massachusetts. Specifically, Worcester County reports an average price of $5,615 for comparable accommodations, while the statewide figure stands at $6,090. This pricing suggests that Hermitage Healthcare may provide specialized services or amenities that contribute to its premium cost. Prospective residents and their families should consider these factors when evaluating healthcare options in the region, weighing the quality of care and overall living experience against the financial commitment required.
| Floor plans | Hermitage Healthcare | Worcester County | Massachusetts |
|---|---|---|---|
| Private | $7,800 | $5,615 | $6,090 |
The Hermitage staff is friendly, compassionate, and professional. The level of care at The Hermitage is excellent, with a team that works hard to provide a supportive and respectful environment. The Hermitage has an amazing staff from top to bottom. The OT and PT teams at The Hermitage are patient and encouraging. The nurses and nursing aides at The Hermitage are kind and hardworking. The housekeepers at The Hermitage keep the facility clean, safe, and welcoming. The kitchen staff at The Hermitage are diligent and cater to residents' needs.
The facility is alleged to allow nurses to assault patients and to threaten family members with physical harm. A dementia patient was left sitting in a wet diaper for most of the day and later found in urine and feces for over an hour. Staff are accused of delaying medications and failing to provide basic care, leaving residents in pain for hours. The facility purportedly admitted sick patients despite outbreaks, prioritizing money over safety. The place is described as disgusting and looking more like an insane asylum than a short-term rehab facility. Nurses are depicted as unprofessional and uncaring toward residents. Family members reportedly had to clean up manure and urine due to neglect. Some reviewers claim staff are lazy, rude, and slow to respond to patient needs.The range of experiences described about The Hermitage is strikingly wide, oscillating between glowing praise and urgent warnings. On one side, there are reviews that celebrate the facility as a place where staff are friendly, compassionate, and professional, and where residents receive excellent care. In these accounts, the team is described as truly caring, working hard to foster a supportive and respectful environment. Family members in these narratives say they would definitely recommend The Hermitage to others seeking quality care for a loved one, praising the level of attentiveness and the sense that the staff go above and beyond to help residents feel safe and valued.
However, a strong undercurrent of alarm runs through many other accounts. A number of reviewers flatly advise potential families not to choose The Hermitage, with assertions that nurses have assaulted patients and that staff have threatened family members with physical harm. These reviews urge readers to consult a broad slate of sources beyond the facility's own materials, including Google reviews, Medicare evaluations, Department of Health assessments, and news reports - especially those from August 2020 - which they say contain damning references to the place. Some reviewers even advise checking the facility under its current and prior names and to visit the location in person before making a decision, expressing concern that reputational pressures may influence recommendations in medical settings.
Concrete, painful anecdotes color the negative side. One reviewer recalls a mother admitted for short-term care who spent two days largely in a wet diaper, left unattended despite warnings about the patient's dementia and need for supervision. The account continues with a disturbing image: the patient sitting in urine and feces for more than an hour after a call button was pressed, followed by a discharge and a later hospital admission for neurovirus and a urinary tract infection. The reviewer charges that, knowing there were sick patients on the floor, the facility admitted the resident anyway, prioritizing money over care, and urges families to monitor their loved ones every day if they choose this facility.
Some reviewers attempt to contextualize the admission and medication process, offering a more procedural defense. They explain that facilities often do not receive the transferring facility's medications, that a doctor's order must be created and sent to the pharmacy, and that delays can occur due to insurance prior authorizations, prescription accuracy, and other bureaucratic steps. They emphasize that no one intends to leave a resident without medication, particularly during late-night shifts, and encourage readers not to judge the facility too quickly without appreciating the complexity and the timing of these processes.
Among the more uplifting posts, there are accounts that extol the Hermitage's staff across the spectrum. A reviewer recounted that the place has an amazing staff from top to bottom, expressing gratitude for how they helped a brother through difficult times and noting the kindness of nurses, nursing aides, social workers, therapists, and housekeeping. Another post praised the private spaces and speedy service, describing the facility as clean and well-managed, and urging readers to look past some negative ratings. These narratives underscore that, in some residents' experiences, the team is dedicated and capable, delivering patient and family-centered care.
Yet the negative voices are persistent and highly specific. Several reviewers claim that the facility fails to care for the elderly properly, with references to unsanitary conditions or neglect in which staff were slow to respond to urgent needs. One particularly vivid complaint describes a scenario where a family had to clean up after a resident, dealing with manure or urine in restrooms, and alleging language barriers that hinder communication. Other reviews declare the place to be unfit for visitation, even calling for shutdown, accusing staff of rudeness, lack of accountability, or deliberate indifference to medical needs. There are assertions that the facility would refuse hospital transfers when necessary, and that licensing or oversight bodies should be alerted.
Additional accounts focus on the facility's inconsistencies over time. Some families report positively about individualized attention, effective social work, and able therapy teams, while others recount delays in care, inadequate pain management, and insufficient comfort measures such as blankets or timely medication administration. A few reviews describe a history of problematic incidents that include threats, calls to police or ambulance services, or fights over hospitalization decisions, contributing to a sense that safety and responsive care can vary dramatically from day to day.
In more balanced terms, a few posts acknowledge the challenges inherent in long-term and short-term care facilities, including building age and infrastructure constraints, while still praising the hard work of staff trying to manage complex conditions. These reviews imply that the Hermitage can be a place of genuine compassion and capable clinical care, but that there are persistent and serious concerns about patient safety, hygiene, timely treatment, and overall quality of life for residents. The juxtaposition suggests that outcomes at The Hermitage may be highly variable, dependent on factors like staffing, shifts, and individual leadership, as well as the specific needs and vulnerabilities of each resident.
Taken together, the collection of reviews presents a facility whose reputation is deeply polarized. On one hand, there are stories of dedicated, caring professionals who strive to deliver excellent end-of-life and rehabilitative care, with residents and families expressing gratitude for thoughtful support and clean, well-run environments. On the other hand, there are numerous accounts of neglect, unsafe conditions, medication and infection-control concerns, and troubling encounters with staff behavior. The divergences underscore the importance of thorough due diligence for anyone considering The Hermitage: review multiple sources, verify recent regulatory actions, visit the facility personally, and observe daily operations and caregiver-resident interactions firsthand. For families weighing this choice, the most prudent approach appears to be careful monitoring, clear communication with the care team, and a readiness to escalate concerns if safety or quality of care seems compromised.
101 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (1 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hermitage Healthcare in Worcester, MA is a skilled nursing facility that offers a range of care services to its residents. With 24-hour call system and supervision, the facility ensures that residents receive the assistance they need with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also provides medication management and meal preparation according to special dietary restrictions, including diabetes diets.
The community boasts an array of amenities designed to enhance the quality of life for residents. From a beauty salon where they can pamper themselves to a fully furnished living space with private bathrooms, every aspect has been carefully curated for comfort and convenience. Residents can also enjoy access to cable or satellite TV, a computer center, gaming room, fitness room, and small library. Outdoor spaces like gardens provide opportunities for relaxation and enjoying nature.
Hermitage Healthcare goes beyond providing physical care by offering mental wellness programs to promote emotional well-being among residents. Additionally, the community plans various activities throughout the day that cater to different interests and abilities. From resident-run activities to concierge services and fitness programs, there are numerous options available for socializing, staying active, and engaging with others.
Located in Worcester, MA, this assisted living community benefits from its proximity to various amenities in the surrounding area. With 9 cafes nearby, residents have plenty of options for meeting friends or enjoying a cup of coffee. There are also 4 parks where they can take leisurely walks or relax amidst nature's beauty. In terms of healthcare support, there are 13 pharmacies nearby along with 41 physicians who can provide medical care when needed. For dining out experiences or entertaining guests from outside the facility, there are 21 restaurants nearby offering diverse cuisines.
Transportation needs are easily met with multiple options available nearby. Whether it is community-operated transportation within the premises or transportation arrangements made for non-medical purposes like shopping trips or social outings; residents have convenient access to transportation services. For medical appointments, the facility provides transportation arrangements to ensure residents can attend their doctor's visits without any hassle.
In summary, The Hermitage Healthcare in Worcester, MA is a well-equipped skilled nursing facility that offers comprehensive care services to its residents. With an array of amenities and activities available, along with easy access to nearby cafes, parks, pharmacies, restaurants, and healthcare facilities, it aims to provide a comfortable and fulfilling living experience for individuals requiring assistance with their daily needs.
This part of Worcester, Massachusetts, offers a convenient and diverse range of amenities that could be appealing for someone considering senior living. With several physicians' offices nearby, access to medical care is easily accessible. There are also various dining options, including fast food restaurants like McDonald's and Popeyes, as well as sit-down establishments like Nancy Chang and The Boynton. For spiritual nourishment, there are places of worship such as St Andrew the Apostle Mission and St Spyridon Cathedral Special Events Committee within a short distance. Additionally, there are cafes like NU Cafe and Fuel America for socializing or enjoying a cup of coffee. Nearby parks like Beaver Brook Park and Elm Park provide opportunities for outdoor recreation, while transportation options such as the Webster Square Station make it easy to get around the area. Pharmacies like Walgreens and CVS Pharmacy are available for medication needs, and hospitals like St Vincent Hospital and UMass Interventional Radiology are in close proximity for any healthcare emergencies. Overall, this part of Worcester offers a mix of convenience and amenities that could provide a comfortable living environment for seniors.
Hermitage Healthcare offers a private room at a monthly rate of $7,800, which positions it higher than both the average costs in Worcester County and across Massachusetts. Specifically, Worcester County reports an average price of $5,615 for comparable accommodations, while the statewide figure stands at $6,090. This pricing suggests that Hermitage Healthcare may provide specialized services or amenities that contribute to its premium cost. Prospective residents and their families should consider these factors when evaluating healthcare options in the region, weighing the quality of care and overall living experience against the financial commitment required.
Hermitage Healthcare is located at 383 Mill Street, Worcester, MA 01602 in Worcester County, Massachusetts
The features offered by Hermitage Healthcare are specifically designed to address the unique needs of residents with dementia or Alzheimer's disease, promoting both their physical and emotional well-being. Assistance with dressing and bathing ensures that residents maintain personal hygiene and dignity, while medication management helps to prevent confusion and potential health complications associated with missed doses. Meal preparation and service cater to nutritional requirements, enhancing overall health and cognitive function. Support for activities of daily living assists individuals in maintaining independence as much as possible, fostering a sense of accomplishment. Additionally, the provision of assistance with transfers promotes safety and mobility, reducing the risk of falls. The 24-hour supervision guarantees constant monitoring for any changes in health status, while a dedicated mental wellness program focuses on stimulating cognitive abilities and offering social engagement opportunities, ultimately enriching the quality of life for those affected by memory disorders.
Hermitage Healthcare on seniors.fyi includes 4 photos including images showing interior, windows, awning, architecture, lounge, high ceiling, dining, building, and more.
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Interior
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