Parsons Hill Rehabilitation & Health Care Center
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1350 Main Street, Worcester, MA 01603
For more information about senior living options: (844) 490-3973
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The PT and OT staff were great. Crissy the day nurse was friendly and consistently delivered meds on time. Krystal G., Isabela H., Karen the DON, and Norma the Administrator are described as unmatched professionals who treat residents like gold. The nursing staff knew the medications and the patient's condition and were pleasant and helpful. The food, laundry, and rooms were spotless and well-kept. The front desk staff were knowledgeable and courteous. Maintenance and support staff, including Matt and Rich, were kind and hardworking.
The facility's social services do not communicate, leaving residents misinformed about discharge and housing options. There is a rodent infestation, with mice reportedly living among residents. The social worker allegedly ignores messages and fails to arrange essential home care. Night nurses are described as inattentive or unwilling to be there. Delays in giving medications and treatments lead to harm and hospital transfers. Residents report being held against their will and denied access to their healthcare proxy. Safety and cleanliness concerns include falls, lack of bedrails, and dirty facilities. There are accusations of dishonesty and lack of transparency requiring external oversight.Parsons Hill represents a stark contrast in experiences, as if two very different facilities share the same address. On one side, there are powerful testimonials about life-saving care, warmth from the nursing staff, clean rooms, and a sense that the team there really saw each resident as a person. On the other side, there are relentless accounts of neglect, miscommunication, and conditions that feel more like a run-down institution than a place of healing. Taken together, the reviews paint a picture of a facility that can deliver exemplary moments of professional compassion and competence, while also exposing residents and families to persistent problems that undermine safety, autonomy, and trust.
Several reviews focus on the compassionate and skilled hands that made a difficult stay bearable and even life-changing. In these accounts, the therapy team - PT and OT - are praised for helping people regain mobility and independence after serious health events. The nursing staff during the day is described as friendly and dependable, with particular praise for individuals like Crissy, who administered medications consistently on time, and for the overall attentiveness of the day team. The social worker Krystal G, the ADON Isabela H, the DON Karen, and the Administrator Norma appear repeatedly in a chorus of gratitude, described as professionals who treat residents with genuine care and respect. The kitchen and laundry staff are also mentioned positively by several reviewers, contributing to a sense of normalcy and dignity in daily life. A resident who arrived with serious infections reportedly left healthier, walking again without assistive devices, and expressing gratitude for the care that helped recover and stabilize them.
Yet, alongside those stories of recovery and appreciation, there are equally loud and persistent complaints about systemic failures. A common thread is breakdowns in communication and discharge planning. One reviewer recounts a frustrating sequence where they were told they would be able to go home on a Friday, only to have the plan backtrack and the facility insist they could not leave due to an unresolved issue with a primary physician. The same account notes that a home-care caregiver had been promised but never arranged, leading to days of confusion and a sense that administrative processes were not aligned with the resident's needs. Several reviewers describe messages left with social workers that were not returned, and requests for a meeting or to facilitate a move with a healthcare proxy or family member were routinely ignored. The frustration culminates in accusations that residents are being held against their will or that legal pathways to self-determination are being thwarted, with suggestions that legal counsel or ombudsman involvement becomes necessary to navigate the situation.
Other reviews highlight alarming conditions and safety concerns that drastically contrast with the more favorable experiences. There are repeated claims of a "mouse problem" and rodent sightings in living spaces, which understandably raise questions about cleanliness and resident safety. Beyond vermin, some accounts describe a lack of personal safety measures, such as inadequate bed rails and delays in essential medical treatments or interventions, including missed or delayed breathing treatments, oxygen needs, and delays in medication administration. One particularly troubling narrative recounts seven days of not being helped adequately, with a patient reporting no assistance during a critical respiratory episode, a fall resulting in injury, and a hospital transfer that revealed gaps in treatment and basic amenities like functioning lighting. The same story mentions the absence of antibiotics for pneumonia and missing medications for chronic conditions, painting a picture of a facility that struggles to meet urgent medical needs in a timely fashion. These experiences are not isolated anecdotes; they come from multiple people who describe a pattern of neglect, insufficient staffing, and a sense that safety protocols are not consistently followed.
Several reviewers contrast sharply with the more dire examples by noting that the facility can feel cold and disorganized when family or proxies become involved in discharge decisions or legal arrangements. One account mentions a successful transition when a healthcare proxy arrived with a plan to bring the resident home for Thanksgiving, only to face communication barriers that prevented prompt coordination. There is a sense that, even when residents are well enough to transition away from the facility, bureaucratic hurdles and uneven engagement from social workers impede timely exits. The presence of dedicated, empathetic staff is acknowledged, but so is a perception that the facility's administrative machinery - particularly around social services and discharge planning - lags behind the needs and rights of residents and their families.
The mixed nature of these reviews underscores a broader truth: Parsons Hill, like many long-term care facilities, can be a place of life-affirming, professional care on one day and a source of distress and fear on another. Positive testimonials emphasize compassionate delivery of medical and supportive services, successful rehabilitation, and respectful treatment by administrators and frontline staff. They celebrate the ability to regain independence, the reliability of medication administration, and the dignity afforded by clean rooms, good food, and responsive laundry service. These stories convey gratitude for care teams that feel like partners in recovery, capable of saving lives and restoring mobility when every day counts.
But the more troubling narratives call attention to serious structural and process failures. They describe a disconnect between residents, family members, healthcare proxies, and the facility's leadership. The recurring themes of ignored messages, delayed or denied care, and resistance to discharge planning point to a system that can feel controlling rather than collaborative, leaving residents feeling trapped and unsupported in crucial moments. The references to vermin, unsafe conditions, and inconsistent safety measures are particularly alarming, as they touch on fundamental protections that facilities are expected to uphold for vulnerable populations. The attempts to involve the ombudsman, state boards, or legal avenues signal a level of desperation and urgency when residents perceive their rights and safety to be at risk.
Taken together, the landscape of experiences at Parsons Hill reveals a facility capable of extraordinary, life-changing care in certain circumstances and at the same time a place where significant, even dangerous, gaps in care and communication can occur. For families seeking placement, these reviews emphasize the importance of asking pointed questions about discharge planning, social services responsiveness, staffing levels, and safety protocols. They also highlight the value of observing how staff interact with residents, how quickly medications and treatments are provided, and how transparent the facility is about its procedures and remedies when issues arise. In the end, Parsons Hill appears to be a place of dual realities: moments of outstanding professionalism and compassion, and moments when the system falters in ways that can have serious consequences for residents' safety, autonomy, and well-being.
162 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Parsons Hill Rehabilitation & Health Care Center is a premier assisted living community located in Worcester, MA. Our facility offers a wide range of amenities and care services to ensure that our residents live comfortably and receive the support they need.
Our amenities include a beauty salon, cable or satellite TV, a computer center, a fully furnished environment, a gaming room, a small library, and Wi-Fi/high-speed internet access. We also offer various dining options, including restaurant-style dining and special dietary restrictions. Our residents can relax and enjoy the beautiful outdoor space in our garden or participate in activities in our fitness room.
At Parsons Hill Rehabilitation & Health Care Center, we provide 24-hour call system and supervision to ensure the safety and well-being of our residents. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services and provide assistance with diabetes diets.
In addition to our amenities and care services, we prioritize social engagement for our residents. We offer concierge services to cater to their needs and organize planned day trips for them to explore the local area. Resident-run activities are also scheduled daily to promote social interaction and create a sense of community among our residents.
Our location in Worcester provides easy access to various amenities nearby. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals within close proximity.
Overall, Parsons Hill Rehabilitation & Health Care Center offers an exceptional assisted living experience with its comprehensive amenities, dedicated care services, engaging activities program as well as convenient access to local resources.
Parsons Hill Rehabilitation & Health Care Center is located at 1350 Main Street, Worcester, MA 01603 in Worcester County, Massachusetts
Parsons Hill Rehabilitation & Health Care Center on seniors.fyi includes 12 photos including images showing rehabilitation, building, dining, outdoor, healthcare, bedroom, windows, exercise equipment, and more.
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Interior
Outdoors
Building
Bedroom
Trees
Windows
Dining
Outdoor
Exercise Equipment
Healthcare
