Parsons Hill Rehabilitation & Health Care Center in Worcester, MA

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  • Interior

    A cozy hospital room with two beds and warm lighting.

  • Outdoors

    A house with a large tree in front and a 'No Smoking' sign.

  • Building

    Sign for Parsons Hill Rehabilitation & Health Care Center.

  • Bedroom

    A comfortable hospital patient room featuring two beds and natural light from a window.

  • Trees

    A serene night scene featuring the moon peeking through the clouds above a building.

  • Windows

    A serene night scene featuring a building illuminated by warm lights and the moon shining in the sky.

  • Dining

    A beautifully arranged dining area featuring tables set with elegant dishware and decorative flowers.

  • Outdoor

    Parson's Hill Rehabilitation & Health Care Center sign outside a facility.

  • Exercise Equipment

    A well-equipped gym area featuring a strength training machine and a treadmill, complemented by exercise balls.

  • Healthcare

    Sign for Parsons Hill Rehabilitation & Health Care Center located at 1350 Main Street.

Parsons Hill Rehabilitation & Health Care Center in Worcester, MA

Information last verified:

1350 Main Street, Worcester, MA 01603

For more information about senior living options: (844) 490-3973

3 from 69 reviews
5 stars
27
4 stars
8
3 stars
3
2 stars
1
1 stars
30

Overall Review of Parsons Hill Rehabilitation & Health Care Center

Pros

  • pro The staff are amazing, kind, and caring.
  • pro The nursing staff and CNAs are praised for knowledgeable, attentive, and reliable care, including timely medications.
  • pro The food is good and the rooms are clean and well-kept.
  • pro The social workers and administrators are described as professional, supportive, and welcoming.
  • pro The ambassadors and interpreters provide helpful, compassionate support (including ASL translation).
  • pro Some reviewers credit Parsons Hill with saving lives through quality care and therapy.
  • pro The admissions and front-desk teams are friendly and helpful, making families feel comfortable.

Cons

  • pro The facility is awful, with rodents living among the residents.
  • pro Social services have no communication and many messages go unreturned.
  • pro Residents are held against their will, with autonomy and discharge blocked.
  • pro The staff is chronically understaffed, and many nurses are rude or inattentive.
  • pro The building is mouse-infested and rooms are dirty and unsanitary.
  • pro Medication delivery is slow or inconsistent, and call lights are ignored.
  • pro Discharge planning and home-care coordination are severely lacking.
  • pro Residents are treated with disrespect and dignity is not always upheld.
  • pro Basic care like bathing and monitoring medical needs is delayed or neglected.
  • pro Families report privacy violations and abusive or dismissive staff behavior.

Review

Parsons Hill Rehabilitation & Health Care Center in Worcester is best suited for residents who enter with clear rehabilitation goals and have an engaged family or healthcare proxy ready to drive the recovery process. The strongest case for this community lies in its rehab orientation: physical and occupational therapy, coupled with nursing oversight, can deliver tangible gains for individuals focused on walking, balance, and independence. For these residents, progress is possible when therapy teams coordinate with nurses and the social services staff, and when the family remains a consistent advocate at the bedside. In practice, the model rewards residents who respond to structured therapy plans and who come with a concrete plan for discharge or transition to a home setting, with loved ones actively monitoring care quality.

Families should explicitly consider alternatives if daily care requires unwavering reliability, transparent communication, and a consistently clean, well-maintained environment. The reviews repeatedly flag systemic issues that undermine trust: inconsistent staffing, difficulty reaching frontline staff, and social services that do not always return calls or coordinate smoothly. If a resident’s priority is stable, predictable care, minimal risk of neglect, and rapid problem resolution without constant family intervention, other facilities with stronger discharge planning, steadier staffing, and clearer accountability will likely be a better match.

The most persuasive pros center on dedicated frontline caregivers and the rehab continuum. Several reviewers praise attentive CNAs and nurses, the ability of rehab staff to manage medications and conditions effectively, and positive experiences with certain social workers and administrators. When care is coordinated well, residents report meaningful improvements in function, good dining experiences, clean rooms, and reliable laundry service. These strengths can offset some day-to-day friction, especially for short- to medium-term stays where the aim is to regain independence rather than provide long-term custodial care. The presence of committed staff who communicate with residents and families in concrete terms remains a significant asset in those cases.

Yet the cons are equally forceful and, in many accounts, more consequential. Widespread understaffing translates into long waits for attention, delayed medications, and limited responsiveness to call lights. Multiple reviews describe unsanitary conditions, rodents, odor issues, and crowded rooms, with some residents and visitors feeling unsafe or neglected. Social workers and administration are described as inconsistent at best and unresponsive at worst, and there are distressing reports of residents feeling restrained or held to legal arguments about discharge. The tone of care varies dramatically from one shift to the next, and this inconsistency undermines trust in the overall environment, even when individual staff members show compassion and competence.

To navigate these realities, prospective families should demand concrete assurances before admission. A guided tour should include candid conversations with floor nurses, the head of nursing, and a social worker about typical day-to-day response times, discharge planning timelines, and how emergencies are escalated. Request up-to-date references from current residents and their families, and verify how the facility partners with external providers (home care, specialists, interpreters) to support seamless transitions. Ask to meet the administrator with a clear outline of safety protocols, infection control practices, and housekeeping standards, and insist on written care plans with measurable goals and regular progress notes. Understanding the facility’s approach to resident rights, autonomy, and appeal processes is also essential.

Ultimately, Parsons Hill is a high-variance option: it can deliver meaningful rehabilitation and moments of excellent care, but it also carries a substantial risk of disorganization, neglect, and environmental concerns. For families whose foremost priority is reliable, high-quality daily care in a clean, well-staffed setting, alternatives should be explored first. When considering Parsons Hill, approach with eyes wide open, a proactive advocacy plan, and a discharge-ready mindset. The decision should hinge on whether reliable staffing, transparent communication, and consistent safety practices can be secured through active oversight and a clear, enforceable care agreement.

Features

Housing

  • 162 resident community capacity 162 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Worcester Regional (2 miles away) Worcester Regional (2 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Parsons Hill Rehabilitation & Health Care Center is a premier assisted living community located in Worcester, MA. Our facility offers a wide range of amenities and care services to ensure that our residents live comfortably and receive the support they need.

Our amenities include a beauty salon, cable or satellite TV, a computer center, a fully furnished environment, a gaming room, a small library, and Wi-Fi/high-speed internet access. We also offer various dining options, including restaurant-style dining and special dietary restrictions. Our residents can relax and enjoy the beautiful outdoor space in our garden or participate in activities in our fitness room.

At Parsons Hill Rehabilitation & Health Care Center, we provide 24-hour call system and supervision to ensure the safety and well-being of our residents. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services and provide assistance with diabetes diets.

In addition to our amenities and care services, we prioritize social engagement for our residents. We offer concierge services to cater to their needs and organize planned day trips for them to explore the local area. Resident-run activities are also scheduled daily to promote social interaction and create a sense of community among our residents.

Our location in Worcester provides easy access to various amenities nearby. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals within close proximity.

Overall, Parsons Hill Rehabilitation & Health Care Center offers an exceptional assisted living experience with its comprehensive amenities, dedicated care services, engaging activities program as well as convenient access to local resources.

Nearby Places of Interest

Pharmacies

  • Orachrom (0.3 miles)
  • CVS Pharmacy (0.4 miles)
  • Walgreens (2 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (3.7 miles)
  • CVS Pharmacy (3.9 miles)
  • Health Mart Pharmacy (4 miles)

Parks

  • Hadwen Park (0.5 miles)
  • Beaver Brook Park (1.8 miles)
  • Elm Park (2.6 miles)
  • Green Hill Park (4.3 miles)
  • Lake Park (5 miles)

Transportation

  • Webster Square Station (0.9 miles)

Restaurants

  • Popeyes Louisiana Kitchen (0.9 miles)
  • McDonald's (1.3 miles)
  • Nancy Chang (1.8 miles)
  • Wendy's (2 miles)
  • McDonald's (2.4 miles)
  • McDonald's (2.4 miles)
  • Coney Island Lunch (2.6 miles)

Places of Worship

  • St Andrew the Apostle Mission (1.2 miles)
  • St Spyridon Cathedral Special Events Committee (2.5 miles)

Physicians

  • Fallon May Street (1.5 miles)
  • Lakeview Medical (1.7 miles)
  • Chandler Pediatrics (1.8 miles)
  • Courtland Yard Pediatrics (1.8 miles)
  • Family Health Center of Worcester (1.9 miles)
  • Auburn Dermatology (2.2 miles)
  • Eyes on Worcester (2.2 miles)

Cafes

  • NU Cafe (1.9 miles)
  • Starbucks (2.8 miles)
  • Fuel America (3 miles)
  • Starbucks (3.3 miles)
  • Fuel America (3.5 miles)
  • Bean Counter (3.6 miles)
  • In House Coffee (3.8 miles)

Hospitals

  • St Vincent Hospital (3.2 miles)
  • Saint Vincent Hospital (3.2 miles)
  • Nahtm (3.7 miles)
  • UMass Interventional Radiology (3.7 miles)
  • Kindred Hospital Parkview Central Massachusetts (3.7 miles)
  • Worcester Recovery Center And Hospital (4.9 miles)

Theaters

  • Blackstone Valley 14 Cinema de Lux (4.7 miles)

Frequently Asked Questions

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