Lodge at Eddy Pond

Pros

• The director and nurse at Eddy Pond answered calls 24-7 and treated the parents like family.
• The staff at Eddy Pond treats residents as family and provides wonderful care.
• Melissa, the Sales and Marketing Director, took all the stress off the reviewer's plate and provided a video tour of the facility, making it the perfect place for their elderly mom.
• The Executive Director facilitated a smooth transition for the reviewer's mom, making it a happy and comforting process.
• The entire staff at Eddy Pond stepped up during the pandemic to keep residents safe and loved.
• The team at Eddy Pond is amazing and goes above and beyond for their residents.
• The team in place at Eddy Pond genuinely cares for residents as if they are family.
• The staff at Eddy Pond is great to work with, and the residents make coming to work easy.
• This community has kind people, friendly staff, and a clean environment.
• The staff at Eddy Pond West focuses on the well-being of residents throughout the process, providing an outstanding environment and value.

Cons

• The temperature at the facility is too high at times.
• The staff could be more attentive to cleanliness and odor control.
• Some residents may not feel comfortable with the level of care provided.
• There were concerns about short staffing and dealing with illness during the pandemic.
• Not all staff members were mentioned by name, leading to potential feelings of being overlooked or underappreciated.
• There were worries about the transition from independent living to assisted living for some residents.

Review

Eddy Pond is a senior care facility that has received glowing reviews from both residents and staff members alike. The director and nurse at Eddy Pond are highly praised for their round-the-clock availability and genuine care for the residents. Many reviewers mention how the staff treats the residents like family, creating a warm and welcoming atmosphere. The exceptional level of care provided by Eddy Pond makes it a highly recommended option for anyone in search of a compassionate and supportive environment for their loved one.

One reviewer specifically mentions Melissa, the Sales and Marketing Director, who went above and beyond to alleviate the stress of finding a new home for her elderly mother. Despite living out of state during a pandemic, Melissa personally conducted a video tour of the facility, highlighting all the important areas. She displayed professionalism, knowledge, and reassurance throughout the entire process. Additionally, the Executive Director, Mark, played a pivotal role in making the transition smooth and comfortable for both the reviewer's mother and their family.

The COVID-19 pandemic has posed unique challenges to senior care facilities, but Eddy Pond has risen to the occasion admirably according to one reviewer. The entire staff pulled together to ensure the safety of residents despite staffing shortages at times. Their dedication to keeping everyone safe while maintaining a loving environment is commendable.

Several staff members express their pride in working at Eddy Pond, emphasizing that they genuinely care for the residents as if they were family. Some have been with Brookdale or Eddy Pond for several years, which speaks volumes about their commitment to providing excellent care. This level of dedication extends from management down to every team member involved in supporting daily activities.

Not only is Eddy Pond focused on providing quality care, but they also prioritize creating an enjoyable atmosphere for residents. Reviewers highlight fun activities organized by staff members that keep elderly individuals engaged and entertained. The community itself is described as clean and welcoming.

A few minor criticisms are mentioned among these overwhelmingly positive reviews. One reviewer suggests that the temperature may sometimes be too high for comfort, but acknowledges that it caters to the preferences of the elderly residents. Another reviewer compliments Eddy Pond for making their mother's transition from living independently to a senior care facility a smooth and happy experience.

Overall, Eddy Pond receives high praise from both residents and staff members alike. The compassionate and attentive care provided by the dedicated team creates an atmosphere that feels like home for seniors. The reviews also highlight the exceptional efforts made by Melissa, Mark, and several other staff members who go above and beyond to ensure the needs and well-being of residents are met. With its warm environment, engaging activities, and committed staff, Eddy Pond is undoubtedly a top choice for those seeking quality senior care in Massachusetts.

Restaurants

• Major League Roast Beef & Wings (0.5 miles)
• Bentley Pub (0.5 miles)
• Applebee's (0.8 miles)
• Friendly's (0.8 miles)
• Jasmine Asian Cuisine (0.9 miles)
• Colony Farms Seafood (1 miles)
• Arby's (1.3 miles)

Pharmacies

• Health Mart Pharmacy (0.8 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (3.5 miles)
• Orachrom (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.5 miles)

Cafes

• Starbucks (1.2 miles)
• Panera Bread (3.5 miles)
• NU Cafe (5.5 miles)
• Starbucks (5.7 miles)
• Fuel America (5.9 miles)
• Starbucks (6.2 miles)
• In House Coffee (6.5 miles)

Physicians

• Auburn Vision Associates (1.3 miles)
• Child Health Associates of Auburn (1.5 miles)
• Auburn Dermatology (2.3 miles)
• Lakeview Medical (3.1 miles)
• Worcester County Orthopedics (4.9 miles)
• Crompton Park Professional Building (4.9 miles)
• Family Health Center of Worcester (5 miles)

Hospitals

• Kindred Hospital Parkview Central Massachusetts (3.2 miles)
• St Vincent Hospital (6.1 miles)
• Saint Vincent Hospital (6.1 miles)
• Nahtm (6.6 miles)
• UMass Interventional Radiology (6.7 miles)

Theaters

• Blackstone Valley 14 Cinema de Lux (3.5 miles)

Parks

• Hadwen Park (3.7 miles)
• Beaver Brook Park (5.4 miles)
• Buffumville State Park (5.5 miles)
• Elm Park (6.1 miles)
• Lake Park (6.8 miles)

Transportation

• Webster Square Station (4.2 miles)

Places of Worship

• St Andrew the Apostle Mission (4.7 miles)
• St Spyridon Cathedral Special Events Committee (5.9 miles)