Care One At Millbury

Pros

• The staff seemed very nice and caring.
• The physical therapy people were really nice and explained everything well.
• The facility was very nice and clean.
• The staff are caring and the facility is clean.
• Everyone is so attentive and calls you by name.
• The PT and OT is top notch and the therapists know how to push you without being pushy.
• They took good care of my mother who was 90 years old.
• The staff were loving, patient, friendly, and helpful.
• The place is clean, decorated, and exudes a willingness to help.

Cons

• The director of rehab exhibited a lack of professionalism and compassion towards staff members.
• The in-house doctor at CareOne refused to listen to suggestions for pain medication, causing suffering for the patient.
• Another family experienced a similar situation with their loved one not receiving enough pain medication.
• The hospice nurse was frustrated by the doctor's refusal to provide adequate pain relief.
• The doctor at CareOne did not understand how to keep patients comfortable when they were dying.
• There may have been a lack of availability or accessibility of staff at certain times.
• The scheduling was out of the ordinary due to COVID-19 restrictions, potentially affecting activities and staffing levels.
• It was not possible to fully assess the cleanliness of the facility due to restricted access during the pandemic.
• It is suggested that CareOne should only accept patients who are expected to live if they cannot hire a doctor who knows how to keep terminally ill patients comfortable.
• One review mentions experiencing falls, indicating potential concerns about safety and prevention measures in place.

Review

CareOne at Millbury has received mixed reviews from family members of residents who have stayed at the facility. One reviewer mentioned that their mother was placed in the rehab section and later moved to full-service, 24-hour care. They were only allowed outside visits due to COVID-19 restrictions but had positive interactions with the staff during phone conversations and outdoor visits. The cleanliness of the facility was not able to be fully assessed, but the staff appeared polite and caring.

Another reviewer expressed concerns about the behavior of the director of rehab, citing instances of unprofessionalism and lack of compassion towards staff members. This raised concerns about the quality of care provided to patients. The reviewer vowed to share their negative experience with others and urged the facility to make changes in order to ensure that both staff and patients receive quality care.

A different family member praised CareOne at Millbury for successfully helping their mother regain strength through rehabilitation after a period of weakness. They highlighted the dedication and kindness of the physical therapy team in working with their mother and explaining everything clearly. The facility itself was described as very nice and clean, though no information regarding cost or food quality was provided.

On a more critical note, another family member expressed disappointment with Dr. Kim, an in-house doctor at the facility. They claimed that Dr. Kim consistently refused medication suggestions made by nurses from VNA hospice services for a patient with cancer who was experiencing severe pain. According to this reviewer, Dr. Kim's refusal resulted in their father suffering greatly during his time at CareOne at Millbury. Another family undergoing a similar experience shared their frustration with Dr. Kim's refusal to adequately address pain management for their own loved one.

Despite these negative experiences, one reviewer had a positive overall impression of the facility. They commended the attentive and friendly staff who always addressed them by name. The physical therapy and occupational therapy services were also praised for being top-notch without being overly pushy. Additionally, the food was described as excellent. This reviewer expressed their willingness to return to CareOne at Millbury if needed in the future.

Lastly, a reviewer shared their satisfaction with the care provided to their 90-year-old mother. They appreciated the support and compassion shown by the registered nurses, licensed practical nurses, certified nursing assistants, and office staff. Although their mother unfortunately passed away recently, they were grateful for the care she received at CareOne at Millbury.

In summary, while some reviewers had positive experiences with aspects such as rehabilitation services and staff friendliness, others raised concerns about unprofessional behavior from a director of rehab and inadequate pain management by an in-house doctor. The cleanliness of the facility was generally praised, and one reviewer specifically mentioned the delicious food.

Restaurants

• Rocco's Doughnut Company (0.6 miles)
• Taco Bell (1.7 miles)
• McDonald's (2.2 miles)
• 110 Grill (2.2 miles)
• Christopher's Homemade Ice Cream (2.2 miles)
• Vincent's (2.8 miles)
• Wendy's (3 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Stat-Care Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)

Theaters

• Blackstone Valley 14 Cinema de Lux (2.1 miles)

Cafes

• Panera Bread (2.1 miles)
• In House Coffee (3.2 miles)
• Redemption Rock Brewing (3.2 miles)
• Fuel America (3.3 miles)
• Starbucks (3.5 miles)
• Starbucks (3.5 miles)
• Fuel America (4.1 miles)

Parks

• Lake Park (2.4 miles)
• Green Hill Park (4.1 miles)
• Beaver Brook Park (4.2 miles)
• Elm Park (4.3 miles)
• Hadwen Park (4.5 miles)

Physicians

• Worcester County Orthopedics (2.9 miles)
• Crompton Park Professional Building (2.9 miles)
• Linda Sagor, MD (3.2 miles)
• Boston IVF (3.3 miles)
• Women's Health of Central Massachusetts (3.4 miles)
• Saint Vincent Medical Group: Thoracic Surgery (3.4 miles)
• Bentkover Facial Plastic Surgery (3.4 miles)

Hospitals

• Saint Vincent Hospital (3.4 miles)
• St Vincent Hospital (3.4 miles)
• UMass ACC (3.5 miles)
• U Mass Hospital (3.7 miles)
• Nahtm (3.7 miles)
• UMass Interventional Radiology (3.7 miles)
• Worcester Recovery Center And Hospital (3.8 miles)

Places of Worship

• St Spyridon Cathedral Special Events Committee (4.1 miles)
• St Andrew the Apostle Mission (4.2 miles)

Transportation

• Webster Square Station (4.1 miles)