United House Apartments
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501 Pine St, Scranton, PA 18509
For more information about senior living options: (844) 490-3973
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The apartment is very nice. The service is very good. The maintenance staff is friendly. The units are well maintained. It is centrally located, with easy access to buses, downtown, and the hospital. It is quiet and close to everything needed.
The location is not very good due to noise and drinking. The place is filthy. Maintenance is terrible. Repairs are slow to be fixed. The staff is gone by 3 PM. Police are always present. The management won't allow residents with a criminal record onto the property. Elevators are extremely slow. The front door seems to always have something wrong with it. The manager is mean.The impressions about this apartment complex come across as a rollercoaster of strongly mixed experiences, but with a heavy tilt toward the negative. In some lines, the place is described with a touch of sarcasm - "Very Nice Apartment" and "Very good service" appear almost as aFacade that collapses under closer inspection. The majority of the comments, however, paint a picture of a property where noise, upkeep, and management practices create daily irritations and real concerns for residents.
A frequent refrain centers on the surroundings and the atmosphere inside the building. Multiple reviews emphasize a noisy environment marked by drinking and general rowdiness, which makes it feel unsafe and unsettled at times. There is a palpable sense that the area is not well policed or monitored, with several mentions of police presence being a common sight rather than an exception. Those who want a quiet, peaceful place to live may find this dissonant with reality, given the recurring reports of disturbances that disrupt everyday life and sleep.
Cleanliness and the state of the property emerge as recurring headaches. Several observers describe the place as filthy and in need of serious attention, with maintenance described as terrible and repeatedly slow to act. The pattern of neglect is underscored by comments about repairs taking a long time to be addressed, and in some cases, tasks being left undone for extended periods. The sense conveyed is that the building is aging, the fixtures and systems are stressed, and the caretaking is inconsistent at best, contributing to a general feeling of neglect.
The staff and management surface as a particularly sensitive topic. There are pointed complaints that staff members are not around much - "they're gone by three P.M." - and that the management's demeanor can be harsh or uncaring. One reviewer even singles out the manager as mean, contrasting with a maintenance worker who is praised for being friendly. The rhythm of service feels haphazard: some days are better than others, but the overall pattern leaves residents feeling unsupported and frustrated when problems arise or when basic questions need answers.
In one stark and personal account, the reviewer describes a fraught barrier to residency based on a criminal record, and then layers in a heartbreaking real-life consequence: a pregnant woman and her two-year-old becoming homeless. The assertion is clear and troubling - that the property would deny entry to someone with a criminal history and, in essence, place a pregnant person and a small child out in the cold. That testimony intensifies the sense that some residents experience a lack of basic humanity in addition to the logistical frustrations of living there. Another reviewer echoes the sentiment that, if you can choose elsewhere, you should - and that the place's only notable positive trait might be its pet-friendly policy.
Despite these issues, there are a few redeeming notes and contradictory observations. A couple of reviewers describe the complex as conveniently located - quiet and close to essential amenities, with easy access to buses and walking routes to downtown and the hospital. In those cases, the overall tone shifts toward neutral or mildly positive, emphasizing location and accessibility as the key advantages. There are also mentions of units that are well maintained, though described as basic, suggesting that the interior spaces themselves are adequate in terms of condition, even if the exterior, common areas, and systems lag behind.
The overall portrait is one of a central paradox: a property that offers location and the possibility of pet-friendly living, yet suffers from ongoing maintenance problems, inconsistent service, and a management approach that many residents find unsatisfactory or unwelcoming. The strongest impressions come from the repeated complaints about noise, safety concerns, and the perception that the staff's availability and responsiveness are unreliable. In the same breath, a minority of residents find some comfort in the basics - functional units, accessibility, and a few friendly maintenance personnel - suggesting that experiences can vary widely from unit to unit and day to day.
For anyone weighing a move to this complex, the stories advise caution. The likelihood of encountering noise, slow repairs, and limited support from the front office stands out as a common thread. Prospective tenants who prioritize peace, proactive management, and a consistently clean environment may want to look elsewhere, even if the location's advantages - easy transit access and proximity to downtown and medical facilities - sound appealing. Those who value pet-friendliness and the potential for basic, straightforward apartment living might still find something usable here, but they should brace themselves for the possibility of suboptimal service and persistent maintenance quirks.
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Wilkes-Barre Scranton International (6 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.United House Apartments in Scranton, PA is an exceptional assisted living community that offers a range of amenities and care services to ensure the utmost comfort and well-being of our residents.
Our community provides devotional services off-site, allowing residents to engage in spiritual activities that are meaningful to them. We understand the importance of maintaining a strong faith and offer this opportunity for our residents to nurture their spirituality.
The indoor common areas at United House Apartments are designed to be welcoming and comfortable, providing ample space for socializing or simply relaxing with a good book. These areas serve as a hub for residents to connect with one another and build meaningful relationships.
We also offer specialized care for individuals with diabetes, ensuring they receive the necessary support and assistance in managing their condition. Our dedicated staff members are trained to provide diabetic care and work closely with residents to create personalized care plans.
At United House Apartments, we believe in creating an enriching experience for our residents by offering a variety of activities. Devotional activities offsite allow residents the opportunity to participate in religious events outside of our community while still feeling connected to their faith.
Our location boasts several conveniences nearby, including 8 cafes where residents can enjoy a cup of coffee or meet friends for a meal. Additionally, 3 parks provide opportunities for outdoor recreation and relaxation. With 13 pharmacies, accessing medication is convenient, and there are 28 physicians nearby who can provide medical care when needed. Residents also have numerous dining options with 34 restaurants nearby. For those seeking spiritual fulfillment, there are two places of worship located close by. And should any medical emergencies arise, there are 12 hospitals within reach.
United House Apartments is committed to providing high-quality care in a warm and welcoming environment. Our community offers the perfect blend of comfort, convenience, and compassionate support to enhance the lives of our valued residents.
This part of Scranton, Pennsylvania, offers a diverse and convenient range of amenities for seniors looking to relocate. The area boasts numerous dining options ranging from seafood and sushi to fast food chains, as well as cafes for a relaxed atmosphere. Additionally, there are several reputable medical professionals and hospitals within close proximity, ensuring easy access to healthcare services. Pharmacies are also conveniently located nearby for medication needs. For leisure activities, there are parks such as Steamtown National Historic Site for outdoor enjoyment. Places of worship like Saint Stanislaus Pncc-Church and St Ann's Monastery Parish provide spiritual support for residents. Overall, this area provides a blend of practicality and leisure opportunities ideal for those considering senior living in a vibrant community in Scranton.
United House Apartments is located at 501 Pine St, Scranton, PA 18509 in Lackawanna County, Pennsylvania
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