Mulberry Towers

Pros

• The staff are very professional and helpful.
• The manager and her staff are wonderful, professional, and fair, and address problems promptly.
• The building is well kept and appears to be accommodating for seniors and disabled residents.
• The place is very pretty and pleasant to live in, with convenient walking-distance amenities.
• The apartments are cozy and within walking distance to everything.
• Former residents would like to return, praising the great staff.

Cons

• Maintenance issues, especially heating, remain unfixed for months with staff making excuses and blaming the resident.
• The staff are described as awful and the reviewer feels they have been treated unfairly.
• The rental screening process (credit and background checks, including Section 8) is questioned as discriminatory or questionable.
• Some managers are accused of acting superior to tenants, implying bias or classism.
• The property's overall rating is cited as 2.0 with lawsuits pending.
• Maintenance staffing is criticized as insufficient or inadequate.

Review

Mulberry Tower presents itself as a place of striking contrasts. For many who pass through or settle in, the exterior and neighborhood atmosphere are appealing: a setting that people describe as very pretty, a place that feels convenient and well-situated, with the comfort of having most things within walking distance. Some residents linger because of the feel of the building and the sense of community it can foster. One resident, who has called it home for a year, says the place is attractive and that the staff are professional and approachable, noting that they can talk to them about issues as they come up. In that vein, the building seems to promise ease of living, responsive staff, and a straightforward path to getting help when problems arise.

Yet beneath the surface, a more mixed reality emerges. A common thread among several accounts concerns maintenance, particularly the reliability of heating. One tenant recounts a prolonged wait for heat that began in November and, months later, remains unfixed. The frustration is notable: the tenant reports using space heaters out of necessity and describes interactions with the staff that feel defensive - an impression that the tenant is being blamed or blamed for delays rather than being shown clear accountability. The discomfort with the maintenance experience sits alongside praise for the staff's professionalism in other moments, illustrating a tension between responsiveness and perceived inefficiency.

Another strong undercurrent in these reviews is the screening and qualification process. A number of residents emphasize that the rental application is meant to be read carefully, and that the property checks credit scores and criminal backgrounds, including for applicants with Section 8 vouchers. The language used expresses concern and skepticism: if the credentials are considered solid enough for entrance into government programs, why should they be deemed insufficient for a rental facility like Mulberry Tower? The critique widens into questions about the underlying intentions behind the investigations and the ways in which some staff might carry themselves or communicate with applicants. The tone suggests a belief that there is more behind the scenes than what is written in the application guidelines, including a perception among some that there is a sense of superiority among certain staff or management.

Despite these tensions, there are resounding voices of long-term attachment and appreciation. One resident has lived in the building for more than a decade and consistently praises the manager and staff as wonderful, professional, and fair. This viewpoint highlights a different reality in which problems are addressed promptly and with a sense of responsibility. The same resident loves the apartment itself, describing it as cozy, and notes the practical benefit of having amenities and services within easy reach - "everything is walking distance" and a true blessing. For this resident, Mulberry Tower represents not just a place to live, but a beloved home where the day-to-day experience is shaped by dependable staff and a comfortable living space.

Conversely, other accounts offer a starkly harsher assessment of the on-site experience. Punctuating the range of opinions, one review bluntly states that the staff are awful and that they have never been treated more unfairly. This unequivocal critique sits alongside a claim about Mulberry Tower's overall rating being relatively low (a two-point-something), paired with an assertion that Karen runs the management office and that lawsuits are pending. The juxtaposition of these strong negative claims with the more favorable experiences paints a complex portrait of a property that evokes strong feelings on all sides, where interactions with management can swing dramatically from one resident to the next.

There is also a sense of community among residents that may color perceptions of the building's character. A reviewer notes that the building tends to be home to many seniors and disabled residents, mentioning that the property appears well kept from the observer's vantage point. This observation reinforces the lettings that Mulberry Tower serves a specific demographic and may prioritize accessible, safe, and clean living environments for those residents, even as other aspects of management come under scrutiny. The presence of a senior and disabled population can shape expectations about maintenance, safety, and the level of service residents feel they should receive.

Amidst the conflicting viewpoints, there remains a thread of nostalgia and appreciation. One former resident expresses a wish to return, recounting how easy it was to make friends there and praising the staff for their competence. This sentiment underscores an enduring sense of community that persists despite criticisms and complications. The final note emphasizes the social side of living at Mulberry Tower - the people, the relationships formed, and the overall atmosphere of daily life - even as issues with maintenance, screening, and administrative conduct remain points of contention for others.

Taken together, the reviews portray Mulberry Tower as a place of undeniable appeal and equally compelling flaws. The building and its location attract residents who value proximity and a certain coziness, while the experience of living there can hinge on the effectiveness of the maintenance team, the transparency and fairness of the application process, and the consistency of the on-site staff. For some, the staff are professional, fair, and responsive, turning the building into a trusted home after many years. For others, the staff can feel unfair, unhelpful, or distant - especially when problems like a stubborn heating issue or perceived inequities in screening arise. In the end, Mulberry Tower emerges as a community of lived experiences, weaving together warmth and welcome with criticism and concern.

This part of Scranton, Pennsylvania is a bustling and convenient area for senior living. It is well-equipped with several hospitals and healthcare facilities in close proximity, providing easy access to medical care. There are also various dining options nearby, ranging from casual delis to seafood restaurants, offering a variety of choices for meals. Additionally, there are pharmacies conveniently located for medication needs. For leisure activities, there are cafes where seniors can socialize over coffee or enjoy a light snack. Parks like Steamtown National Historic Site offer opportunities for outdoor recreation and relaxation. Places of worship are also within reach for spiritual nourishment. Overall, this area provides a mix of amenities and services that cater to the needs of seniors looking for a vibrant community to call home.

Hospitals

• Regional Hospital Surgery Center (0.1 miles)
• Spirit of Mercy Skilled Nursing & Rehabilitation (0.4 miles)
• Scranton Hospital Company (0.4 miles)
• Regional Hospital of Scranton (0.4 miles)
• Mercy Hospital Wound Care (0.5 miles)
• Moses Taylor Hospital (0.5 miles)
• Geisinger Community Medical Center (1.1 miles)

Restaurants

• Osaka Restaurant (0.2 miles)
• Bar Pazzo (0.3 miles)
• Downtown Deli (0.3 miles)
• Cooper's Seafood House (0.3 miles)
• Bartari (0.3 miles)
• Trax (0.4 miles)
• Taco Bell (0.5 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (0.8 miles)
• The Medicine Shoppe Scranton (0.9 miles)
• Omnicare Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)

Cafes

• Northern Light Espresso Bar (0.3 miles)
• Carmen's At The Radisson Lackawanna Station (0.4 miles)
• Starbucks (0.4 miles)
• Mansour's Grocery & Coffee (1 miles)
• Zummo's Cafe (1.2 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.4 miles)

Parks

• Steamtown National Historic Site (0.4 miles)
• McDade Park (2.4 miles)
• Sherwood Park (2.5 miles)

Physicians

• Albert A. Hazzouri, Jr (0.4 miles)
• Thomas Dzwonczyk M.D., FACC (0.4 miles)
• Akash D. Agarwal, MD (0.4 miles)
• John Anthony Kutz, MD (0.4 miles)
• Great Valley Cardiology (0.4 miles)
• Joseph Patrick Bannon (0.4 miles)
• Professional Orthopaedic Associates (0.4 miles)

Places of Worship

• Saint Stanislaus Pncc-Church (1.3 miles)
• St Ann's Monastery Parish (1.6 miles)

Theaters

• Cinemark (3.6 miles)