Geneva House

Pros

• It is a beautiful place that makes people want to move in.
• It is very clean and cheerful public housing for the elderly.
• It is one of Scranton's best senior living facilities.
• The apartment was very spacious.
• The complex is very well kept.
• It is clean and convenient.
• It has a good parking lot.
• Visitors loved what they saw when visiting family members who had recently moved in.

Cons

• The dumpster blew into the car and broke a window while a resident was inside with their baby.
• Management promised compensation for damages but has not responded for over a month.
• The property is described as a gathering place for homeless, which concerns residents.

Review

Geneva House has recently come under new management, a shift that residents and their families are watching closely as the community settles into its new leadership. In the wake of a frightening incident during a recent storm, a family recounts how a dumpster blew into their car, shattering a window while an infant was inside with them. It happened at night, and their grandmother had just warned that the dumpster shouldn't be there, guessing that it hadn't been collected. The front desk initially told them they would be compensated for the damages, but after more than a month of leaving messages and not hearing back, they're left feeling underserved and frustrated by the silence from management. The episode has cast a shadow over an otherwise-positive view of life at the property, highlighting a key tension between safety, accountability, and responsive service.

Despite the troubling incident and the ongoing communication gaps, there is a strong undercurrent of admiration for the place itself. Several voices describe Geneva House as a beautiful, inviting home with a lot to offer. The sentiment that "Beautiful place can't wait to move in" recurs as prospective residents hear about the facility. The narrative suggests a community that people want to join, drawn by the overall appearance and promise of a comfortable living environment for seniors. In conversations about the property, the tone often shifts from concern about how problems are handled to celebration of what the complex already provides in terms of atmosphere and potential.

Cleanliness and a cheerful environment stand out as consistent positives. One reviewer characterizes the public housing as "Very clean and cheerful," underscoring a sense of pride in upkeep and a welcoming vibe. Another claim, widely echoed, is that the facility ranks among the best in Scranton for senior living. These assessments paint Geneva House as a place where daily life feels orderly and pleasant, with attention paid to the basics that matter to residents and their families: a tidy, well-maintained setting that supports comfort and dignity in later years.

The impressions from those who have recently visited or moved a family member in are particularly vivid about space and care. A visitor who recently toured a family member's apartment noted that the unit was "very spacious" and that the complex appeared to be "very well kept." The emphasis on generous living spaces, coupled with careful maintenance of common areas and grounds, contributes to a sense of value and security for families evaluating senior living options. The overall portrait is that of a community that has clear strengths in design, upkeep, and day-to-day livability.

Another layer of the experience is the practicality of everyday life. The complex is described as clean and convenient, with a parking lot that works well for residents and visitors alike. Yet there is also an acknowledgment of real-world challenges that come with downtown or urban senior housing: the note that the campus has "a gathering place for homeless" speaks to broader safety and security concerns that management must navigate. It's a reminder that even excellent properties aren't immune to neighborhood dynamics, and residents are hoping for proactive solutions that keep everyone safe while maintaining a welcoming atmosphere.

Finally, there are unmistakable signs of a supportive community atmosphere among those who have settled into Geneva House. A resident who recently moved their mother there shares a simple, heartfelt sentiment: "Just moved mother there. Love the apt. Everyone is great." That kind of firsthand testimonial about staff friendliness, neighborly kindness, and a sense of belonging speaks to the emotional core of what makes Geneva House appealing. While the management transition and the unfulfilled compensation promise have created concerns, the lived experiences of residents and their families point to a place that many see as a solid, worthwhile home for seniors, with meaningful strengths that endure beyond the occasional hiccup.

In sum, Geneva House presents a balanced picture: it is a place of clear strengths - cleanliness, spacious apartments, convenient location, and a warm, community-oriented vibe - that make it attractive for current residents and newcomers alike. At the same time, recent events involving new management and a delayed damage claim reveal important gaps in responsiveness and accountability that need addressing. The presence of safety concerns in the surrounding neighborhood further emphasizes the need for robust communication and proactive security measures. For many, the facility's future will hinge on how effectively its leadership can translate the current goodwill into consistent, reliable service that honors promises and protects residents and their families.

This part of Scranton, Pennsylvania, offers a convenient and vibrant urban environment with a variety of amenities within walking distance. The area boasts a diverse selection of restaurants ranging from Japanese cuisine at Osaka Restaurant to classic American fare at Cooper's Seafood House. Additionally, there are several hospitals nearby including Regional Hospital of Scranton and Geisinger Community Medical Center, providing easy access to healthcare services. For leisure activities, residents can explore the Steamtown National Historic Site or relax at McDade Park. There are also coffee shops like Northern Light Espresso Bar and pharmacies such as Rite Aid for everyday needs. With places of worship like Saint Stanislaus Pncc-Church within close proximity, this area provides a comfortable and convenient setting for senior living.

Restaurants

• Osaka Restaurant (0.1 miles)
• Bar Pazzo (0.2 miles)
• Trax (0.3 miles)
• Bartari (0.3 miles)
• Downtown Deli (0.3 miles)
• Cooper's Seafood House (0.4 miles)
• Sharon's Place (0.6 miles)

Hospitals

• Regional Hospital Surgery Center (0.1 miles)
• Spirit of Mercy Skilled Nursing & Rehabilitation (0.4 miles)
• Scranton Hospital Company (0.4 miles)
• Regional Hospital of Scranton (0.4 miles)
• Moses Taylor Hospital (0.5 miles)
• Mercy Hospital Wound Care (0.5 miles)
• Geisinger Community Medical Center (1 miles)

Cafes

• Northern Light Espresso Bar (0.2 miles)
• Carmen's At The Radisson Lackawanna Station (0.2 miles)
• Starbucks (0.4 miles)
• Mansour's Grocery & Coffee (1 miles)
• Zummo's Cafe (1.3 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.3 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (0.9 miles)
• The Medicine Shoppe Scranton (1 miles)
• Omnicare Pharmacy (1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)

Physicians

• Albert A. Hazzouri, Jr (0.3 miles)
• Thomas Dzwonczyk M.D., FACC (0.4 miles)
• Great Valley Cardiology (0.4 miles)
• Akash D. Agarwal, MD (0.4 miles)
• Joseph Patrick Bannon (0.4 miles)
• John Anthony Kutz, MD (0.4 miles)
• W David Fitzpatrick, MD, FACC (0.4 miles)

Parks

• Steamtown National Historic Site (0.3 miles)
• McDade Park (2.4 miles)
• Sherwood Park (2.5 miles)

Places of Worship

• Saint Stanislaus Pncc-Church (1.2 miles)
• St Ann's Monastery Parish (1.6 miles)

Theaters

• Cinemark (3.5 miles)