218 North Main Avenue, Scranton, PA 18504
For more information about senior living options: (866) 208-4318
Angel S Family Manor Personal Care Home Costs & Pricing
Angel S Family Manor Personal Care Home offers a competitive monthly rate of $4,200 for private rooms, which is notably lower than both the county and state averages. In Lackawanna County, the average cost for similar accommodations stands at approximately $4,832, while the statewide average in Pennsylvania is around $4,890. This positioning suggests that Angel S Family Manor provides a more affordable option for families seeking quality personal care services without compromising on comfort or support. The lower costs can be an attractive feature for potential residents and their families who are looking for effective care solutions in a financially accessible manner.
| Floor plans | Angel S Family Manor Personal Care Home | Lackawanna County | Pennsylvania |
|---|---|---|---|
| Private | $4,200 | $4,832 | $4,890 |
Overall Review of Angel S Family Manor Personal Care Home
Cons
The staff do not have any respect for privacy for residents, staff, or former staff.- It is not a good place for families or to work.
- They would give out medications to all residents even if they do not need them.
- The facility is gross, it smells, and it is dirty and overcrowded.
- Residents are forced to endure poor treatment, and the dining area is crowded with incontinent residents who dirty the space.
- The rooms are dirty and poorly kept; shared bathrooms, clutter, and dilapidated furniture; there is no television.
- Front desk staff are impolite and provide poor customer service.
- They do not coordinate doctor appointments or notify families about emergencies.
- The place shows signs of neglect and alleged financial exploitation; it should be shut down, with reports of stolen money and medications and even deaths linked to neglect.
Review
Angel S Family Manor is best considered only as an extreme last-resort option for families who have exhausted other local choices and are prepared to be highly vigilant and actively involved in oversight. The reviews depict a pattern of serious operational deficiencies that erode basic dignity and safety, so a prospective resident’s family should expect to be on the clock, inspecting, asking hard questions, and insisting on immediate improvements. In short, this community is not a default choice; it becomes viable only for those willing to invest substantial time and energy to protect a loved one.
Those most likely to want alternatives are families caring for someone who requires consistent medical oversight, reliable hygiene assistance, or a clean, orderly environment. If a loved one depends on timely doctor coordination, safe medication administration, or a predictable routine, this facility appears to fall short. Similarly, families who cannot tolerate smells, clutter, crowding, or visibly deteriorating space should pursue other options. The risks cited, neglect, poor communication, and potential financial or medication mishandling, make alternatives a prudent default.
On balance, any potential positives are far outweighed by the core cons. A rare private room is noted in one account, but the vast majority describe overcrowding, dirty conditions, and pervasive grime across the facility. The dining and activity spaces are described as disorganized and underused, with immediate concerns about hygiene and the general atmosphere. The most troubling threads run through staffing and care: limited staffing, lack of coordinated medical follow-up, and inconsistent communication with families. Taken together, these factors neutralize any minor comfort a secluded room might offer and undermine trust in daily care.
Families evaluating this community should insist on concrete, demonstrable safeguards before admission. Request a current, comprehensive tour focused on cleanliness, safety, and the physical state of all common areas and resident rooms. Seek a clear plan for medication management, physician communication, and emergency procedures, with provider contact details and expected call-back times. Ask for a detailed schedule of daily activities, meals, and social engagement, plus a commitment to monthly family conferences. Verify transparent handling of finances and personal belongings, and require written assurances about privacy, resident dignity, and respectful treatment.
Red flags are plentiful and warrant immediate caution. Persistent odors, visible filth, overcrowding, and a lack of routine activities suggest ongoing neglect rather than incidental lapses. Reports of poor front-desk service, insufficient responsive communication with families, and reluctance or failure to coordinate doctor visits are incompatible with safe senior care. Allegations of medication mismanagement or theft, and claims that residents’ funds or benefits are mishandled, elevate risk to a level where independent verification and robust oversight become non-negotiable. In such a landscape, the default expectation of timely, compassionate care is not met.
Bottom line: this community does not meet the baseline standards families should expect for sustained, respectful, and medically appropriate care. If a decision hinges on options in Scranton, a close-in, well-staffed facility with a proven track record of cleanliness, privacy, and proactive medical coordination should be prioritized. For families already facing limited options, the prudent move is to shortlist stronger alternatives first, and to approach Angel S Family Manor only with a formal, enforceable care plan that includes daily oversight, frequent check-ins, and explicit accountability measures. The path to a safer, more reliable arrangement lies in choosing a facility with demonstrable commitment to resident dignity, transparent operations, and consistent care, qualities that, based on the available reviews, Angel S Family Manor has not consistently delivered.
53 resident community capacity
Assisted Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Excellent access to numerous nearby amenities (cafes, parks, pharmacies, hospitals, restaurants).
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