906 South Main Avenue, Scranton, PA 18504
For more information about senior living options: (844) 490-3973
They love their mother-in-law and wish her safety. They extend heartfelt best wishes from the heart. They pray for their loved one's safety. They recognize that the staff try their best.
The place is depressing. It is not safe or healthy for residents. The facility fails to provide medical personnel during emergencies and does not honor patients' medical directives. They would never choose this facility for a loved one, saying it’s worse than nothing. The staff are consistently short-staffed and the food is terrible. The care provided to residents is not good, and some report that residents smell like urine when picked up. There is a need for dedicated staff to assist residents with showers.West Side Kozy Comfort Personal Care Home in Scranton, PA is best suited for seniors who want a small, home‑like setting and can tolerate inconsistent staffing and limited medical oversight. The reviews depict an intimate environment that some families may find comforting, yet that same intimacy comes at the cost of reliability. Real-time medical responsiveness is not consistently present, and high‑acuity needs or complex health conditions appear ill‑matched with what the home can reliably provide. For residents who thrive on routine, personal attention, and a familiar, household feel, this may feel like a workable option; for anyone expecting strong clinical oversight or robust safety protocols, the fit is markedly concerning.
Explicitly, those who should consider alternatives include residents with significant safety risks, dementia or memory challenges, frequent medical directives, or meticulous hygiene requirements. Multiple accounts describe chronic short staffing, sanitation issues, and gaps in following medical orders during emergencies. Families should seek options with steadier staffing ratios, rigorous cleanliness standards, and transparent processes for medical decisions. Anyone needing consistent bedside care, timely assistance with daily activities, and predictable emergency response will likely find this facility lacking, and should look toward facilities that prioritize medical oversight and dependable staffing.
The few potential positives, staffers who do attempt to help and a smaller, homey vibe, do not offset the primary drawbacks. When staffing is thin, responses are delayed, and residents experience moments of neglect or under‑assisted care. Odors and hygiene concerns further undermine dignity and indicate deeper systemic lapses that are hard to overlook. Medical directives and urgent medical needs appear at risk of being overlooked, eroding trust and safety. In this calculus, the modest comfort of a familiar setting is overwhelmed by the frequency and severity of the operational gaps.
Prospective evaluators should approach a tour with a sharp, methodical checklist. Observe how quickly staff answer call bells, how caregivers interact with residents, and whether privacy and dignity are consistently respected. Request the most recent inspection results, incident or complaint logs, and a clear description of emergency procedures. Inquire about staff turnover, training, and the cadence of medication management. Seek candid feedback from current residents or their families about daily life, meal quality, and how often showers or assistance are provided. The aim is to weigh lived experience against the stated mission of care and to compare with other Scranton options that offer stronger staffing and hygiene standards.
If the priority is safety, dignity, and reliable medical oversight, West Side Kozy Comfort Personal Care Home should not be the default choice. The pattern across reviews points to a facility that struggles with basic operational pressures, short staffing, inconsistent hygiene, and care lapses during emergencies. Those conditions create risk for residents who cannot continually monitor staff performance or advocate for essential needs. Alternatives with clearer accountability, higher hygiene standards, and more predictable care should be pursued as baseline considerations. In Scranton, families will find settings where staffing is steadier, meals and sanitation meet higher expectations, and medical directives are consistently observed; those are the criteria that determine a sound, confidence‑building placement for a loved one.
36 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West Side Kozy Comfort Personal Care Home is an inviting assisted living community located in the peaceful city of Scranton, PA. Our community offers a wide range of amenities to ensure that our residents feel comfortable and at home. Each resident can enjoy the luxury of cable or satellite TV in their fully furnished room, as well as access to Wi-Fi/high-speed internet throughout the premises.
We understand the importance of delicious and nutritious meals, which is why we provide restaurant-style dining for all of our residents. Our talented chefs are prepared to accommodate any special dietary restrictions and offer a variety of options to suit everyone's preferences.
At West Side Kozy Comfort Personal Care Home, we prioritize the wellbeing and happiness of our residents. Our caring staff members are available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that each resident receives their medications on time and in the correct dosage.
In addition to these essential care services, we also have a mental wellness program in place to promote emotional and mental health among our residents. We believe that staying active and engaged is crucial for overall wellbeing. Therefore, we provide scheduled daily activities as well as resident-run activities for our residents to participate in.
Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents can easily explore the surrounding area or visit nearby attractions with ease.
If you or your loved one are seeking a comfortable and caring assisted living community in Scranton, PA, look no further than West Side Kozy Comfort Personal Care Home. We strive to provide personalized care and create a welcoming environment where residents can thrive mentally, emotionally, and physically.
West Side Kozy Comfort Personal Care Home is located at 906 South Main Avenue, Scranton, PA 18504 in Lackawanna County, Pennsylvania
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