819 Jefferson Avenue, Scranton, PA 18510
For more information about senior living options: (866) 208-4318
Overall Review of Scranton Manor Personal Care Center
Pros
The facility is wonderful, with awesome staff.- The staff are caring and helpful to residents and their families.
- The facility is the best among local assisted living centers.
- The building is clean, the staff are accommodating, and the operations are well organized.
- The staff are generous and kind, giving residents a place to call home.
- The administrator is lovely, compassionate, and makes difficult decisions easier.
- Residents feel safe, cared for, and happy in this care.
Cons
The facility hasn’t been as clean or as organized in recent weeks.- It’s sad to see this decline, given the facility’s proximity to two hospitals.
Review
Scranton Manor Personal Care Center is best suited for families seeking a warm, caregiver-first environment where a loved one can receive daily assistance, steady supervision, and real social connection. The community earns repeated praise for staff who are described as awesome, compassionate, and genuinely involved in the resident’s well-being. It is particularly well-suited for seniors who want to feel like they are among people who treat them with kindness and patience, and for families that value an administrator who is accessible and personally invested in the placement and ongoing care. The setting projects a home-like feel, with residents who appear cared for and engaged, and the overall tone emphasizes human warmth over clinical distance.
Those weighing alternatives should consider how important a consistently tight operation and formalized routines are to their decision. A handful of reviews flag a recent drift in organization and cleanliness, suggesting that not every week operates at the same high level. For residents with advanced medical needs, complex care plans, or dementia requiring highly structured memory-care programs, other nearby facilities may deliver more robust medical oversight and a steadier daily system. In short, families chasing ironclad consistency, perfect organization, or a spotless daily workflow may want to compare options where those metrics are proven pillars of service.
The strongest pros center on people. Families repeatedly highlight a caring staff who treat residents as family, with genuine kindness, patience, and attentiveness to daily needs. The administrator frequently surfaces as a central source of reassurance, described as compassionate and hands-on, someone who eases the stress of moving a loved one into care and remains involved in the ongoing care plan. The facility’s cleanliness and general upkeep have also been noted as solid, contributing to a sense of safety and dignity for residents. Taken together, these elements create a trustworthy, supportive atmosphere that can dramatically ease the emotional burden on families.
The clearest negative thread appears to be a perceived decline in organization and cleanliness in the recent weeks, according to at least one observer with professional proximity to the building. While this is not the consensus across all reviews, it signals a risk if daily systems, such as housekeeping, scheduling, and material organization, are not consistently running at peak performance. Potential residents who want every day to feel perfectly orderly should probe current housekeeping cycles, staff-to-resident ratios, and the procedural handoffs between shifts to gauge whether the current trajectory is improving or stabilizing.
These dynamics suggest a practical offset: the community’s people, caring staff and an engaged administrator, are the core strength that can compensate for imperfect consistency while the operation works to restore its former level of polish. Families that prize emotional security, personalized attention, and a feeling that a resident is truly known will find substantial value here. To translate this into a concrete decision, request a live, undecorated tour at different times, meet the administrator outside peak hours, and ask for a recent set of housekeeping metrics and incident reports. Confirm whether there is a clear plan to restore organization and cleanliness and whether these efforts have already begun showing progress.
Bottom line: Scranton Manor Personal Care Center offers a compelling option for those who prize compassionate, hands-on care and a home-like environment where staff and administrators genuinely invest in a resident’s happiness and safety. It is a strong match for families that can tolerate, or even overlook, occasional lapses in operational precision in exchange for consistent warmth and personal attention. For families whose gatekeeping concerns are dominated by spotless organization, rigorous daily protocols, or advanced medical oversight, it pays to explore a few alternatives side by side and verify the latest performance indicators. Schedule a visit, test the rhythm of care on a normal day, and insist on current assurances about cleanliness and workflow to ensure the choice aligns with the resident’s needs and the family’s expectations.
67 resident community capacity
Assisted Living
Respite Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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