Riverside Health And Rehabilitation Center
Save6500 Maccorkle Avenue Sw, Saint Albans, WV 25177
For more information about senior living options: (844) 490-3973
Riverside emerges in these accounts as a place where genuine care and strong relationships are the norm. Several families describe transitions that felt seamless and reassuring at a difficult time. One reviewer recalls the care their uncle received as exceptional, highlighting not only the attention to daily needs - keeping him clean, fed, and comfortable - but also the accessibility of leadership. Cameron, the director, is described as consistently available to answer questions and address concerns, while the care staff are praised for maintaining a clean, welcoming environment. The note about Chrissy in the business office underscores that the intake and navigation of the process can be just as important as the medical care itself, and that her extra effort helped this family move through a challenging period more smoothly. Importantly, Riverside's ability to step in after a negative experience elsewhere - specifically contrasting with a prior Genesis facility - adds a sense of relief and gratitude to the overall narrative.
The positive sentiment extends beyond a single family. A friend's mother is mentioned as receiving very helpful staff support, with particular appreciation for Tia's role in expediting care with oncology and hospice services. The team at Riverside is described as quick and responsive: Janis the night nurse, Brittany, and the front desk staff are cited for their willingness to help, and the occupational and physical therapists are noted for not only their therapeutic work but also the small, comforting touches - like fixing hair - that contribute to the resident's dignity and morale. This thread of compassionate, patient-centered care recurs, reinforcing Riverside's image as a facility where clinical treatment and emotional support go hand in hand.
Not every message about the facility is uniform in tone, however. A starkly negative review stands out: a patient's family describes Riverside as a "horrible place" with terrible patient care after a daughter was sent there for rehab. Specific criticisms include minimal wound care, a lack of routine observation, changes to the patient's room without family notification, and an expectably deficient discharge plan, including insufficient transportation arrangements for a patient who was not ambulatory and faced stairs at home. The reviewer paints a picture of poor customer service and a perceived lack of compassion, urging others to steer clear. This contrast within the same facility's community underscores that experiences can vary and that expectations for rehabilitation and discharge planning are critical.
Another restrained note of concern accompanies a different negative experience labeled as a 0-star rating. The reviewer details a knee-rehab stay marked by nonproductive therapy, a missed dressings schedule, a room move without family coordination, and a discharge process that lacked options or thoughtful planning. The sense that staff members were "new" and that management was unavailable contributed to a perception of indifference. The overall takeaway is clear: even facilities celebrated for warmth and professionalism can fall short on specific operational and communication aspects, leaving families feeling disappointed and unsupported in moments that matter most.
Amid the mixed reviews, a strong current of praise runs through numerous comments. Several reviewers describe Riverside as a place where staff feel like family, where care is not just proficient but genuinely kind and patient-focused. Comments about a daily atmosphere free of unpleasant odors, the presence of exceptionally caring front-line staff, and a consistent sense of safety and dignity recur. One parent notes that their father has been at Riverside for over a year and loves the staff as if they were family, further illustrating how continuity of care and personal connections can transform the experience of long-term residents. Another reviewer emphasizes the facility's cleanliness and the absence of common concerns like unpleasant smells, reinforcing the impression of a well-maintained environment.
Within this mosaic of experiences, people repeatedly single out specific individuals who made a meaningful difference. Cameron, Lee, Jimmy, and their teams are praised for the quality of their resident care. The facility itself is described as nice, with staff who are compassionate and professional. The appreciation extends to the broader Riverside staff, who are lauded for helping with medical and financial guidance, as well as emotional support during stressful times. In one particularly moving vignette, the staff are described as having become like family, with notes left for families in the morning, attention to residents' preferences (like hair care and eyeglasses), and a sense of pride in their work that goes beyond routine duties.
Even as some experiences stand out for their excellence, others remind us that patient safety and comfort can involve challenging realities. A reviewer recounts a deeply painful situation in which a loved one with severe dementia was placed in a room with a resident who screamed for help. The review expresses frustration and distress about the emotional impact of that arrangement, highlighting the ongoing need for appropriate room assignments and sensitive care for residents and families navigating memory-related health issues. This account adds nuance to the Riverside story, underscoring that facility-level strengths do not erase every individual challenge and that continuous attention to resident compatibility and safety remains essential.
Across the spectrum of experiences, many reviewers advocate for Riverside with enthusiasm and faith in its capacity to deliver dignified, high-quality care. A common thread is the sense that Riverside can be a lifeline in trying times, where staff provide not only medical treatment but also real emotional and logistical support. Testimonials describe Riverside as a place where families feel guided, informed, and heard, with leaders and clinicians who go above and beyond, such as Thea and Cristee, the director and assistant director, who are repeatedly thanked for their personal touch and problem-solving. The appreciation extends to social workers, therapists, and a wide range of team members who help families stay informed, navigate complicated healthcare processes, and find light in difficult moments.
Finally, a practical note appears amid the warmth: a request for awareness about latex allergies in the facility environment. While the overall sentiment is overwhelmingly positive about the care and compassion at Riverside, one reviewer calls attention to a latex balloon arch in the cafeteria and suggests switching to non-latex balloons to minimize risk for allergic residents. The acknowledgment shows a facility that is attentive to safety concerns and open to improvements that protect all residents and visitors. Taken together, these voices paint Riverside as a community with a strong core of kindness, professional competence, and resilience - capable of delivering excellent care while continually addressing the complex realities of aging, rehabilitation, and long-term support.
Riverside Health And Rehabilitation Center in Saint Albans, WV is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for convenient personal grooming, as well as cable or satellite TV for entertainment. Community operated transportation is available for residents to access local destinations, and there is also a computer center for those who wish to stay connected digitally.
Dining at Riverside Health And Rehabilitation Center is provided in a restaurant-style dining room, where residents can enjoy delicious meals prepared and served by the staff. Special dietary restrictions can be accommodated to ensure that all residents' nutritional needs are met. Additionally, there is a small library onsite for residents to enjoy reading and relaxation.
The community offers various spaces for outdoor enjoyment, including a garden and outdoor space. Fitness enthusiasts will appreciate the fitness room, which allows residents to engage in physical activities at their own pace. Wi-Fi/high-speed internet is available throughout the facility, enabling residents to stay connected with loved ones and pursue their interests online.
Care services at Riverside Health And Rehabilitation Center include 24-hour call system and supervision to address any emergency needs. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly, while special dietary restrictions can be observed for those with specific needs.
To promote mental wellness, the community offers a mental wellness program that aims to enhance emotional well-being among its residents. Transportation arrangement both non-medical and for doctor's appointments are available for added convenience. Move-in coordination assists new residents during their transition into the community.
Residents can also take advantage of various activities offered by Riverside Health And Rehabilitation Center. Concierge services are available to assist with any requests or inquiries from residents. Fitness programs keep residents active and healthy, while planned day trips allow them to explore nearby attractions. Resident-run activities encourage social engagement and a sense of community, and scheduled daily activities provide structure and variety.
In terms of nearby amenities, Riverside Health And Rehabilitation Center is conveniently located near multiple cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. This allows residents to easily access additional services and resources in the local area.
Overall, Riverside Health And Rehabilitation Center offers a comfortable and well-appointed assisted living community with an array of amenities and care services to ensure the well-being and satisfaction of its residents.
This part of Saint Albans, West Virginia offers a variety of amenities that may appeal to seniors looking for a comfortable and convenient living environment. There are several dining options nearby, including Fresh Seafood Co. for those who enjoy seafood, as well as fast food options like McDonald's and Taco Bell for quick meals. There are also pharmacies within a short distance, making it easy to access medication and healthcare supplies. For medical care, there are multiple physicians' offices in the area, along with hospitals such as Thomas Memorial Hospital nearby. Additionally, there are parks for outdoor recreation and relaxation, as well as theaters for entertainment. Places of worship like First Presbyterian Church and Robinson United Methodist Church provide spiritual support and community engagement opportunities. Overall, this part of Saint Albans offers a mix of conveniences and recreational options that can make it an attractive choice for seniors looking to settle in the area.
Riverside Health And Rehabilitation Center is located at 6500 Maccorkle Avenue Sw, Saint Albans, WV 25177 in Putnam County, West Virginia
Riverside Health And Rehabilitation Center on seniors.fyi includes 13 photos including images showing interior, healthcare, dining, grass, rehabilitation, building, decor, windows, and more.
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